Motorola SURFboard SVG2500 Owner's manual

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SVG2500 SURFboard®Wireless Voice Gateway
1
SAFETY AND REGULATORY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
•This device must be installed and used in strict accordance with manufacturer’s instructions
as described in the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such
as vases, on the device.
•This device was qualified under test conditions that included the use of the supplied cables
between systems components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.
•Different types of cord sets may be used for connections to the main supply circuit. Use
only a main line cord that complies with all applicable device safety requirements of the
country of use.
•Installation of this device must be in accordance with national wiring codes and conform to
local regulations.
•Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer or
local power company.

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•Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.
•Place device to allow for easy access when disconnecting the power cord of the device
from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.
•Place this device on a stable surface.
•It is recommended that the customer install an AC surge protector in the AC outlet to which
this device is connected. This is to avoid damaging the device by local lightning strikes and
other electrical surges.
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electric shock from lightning. For added protection, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
•Do not cover the device, or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration and
dust.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL
Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
•Disconnect TNV circuit connector(s) before disconnecting power.
•Disconnect TNV circuit connector before removing cover.

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•Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries
in a fire. They may explode. Check with local codes for possible disposal instructions.
•Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.

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Safety Requirements for the SVG2500 Lithium-Ion Battery
You must properly handle the SVG2500 lithium-ion rechargeable battery to ensure your safety.
Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the
equipment or the user.
•Use the SVG2500 battery only in the SVG2500 SURFboard Wireless Voice Gateway.
•CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola
approved batteries, Motorola part number 515757-001 and 538043-001. Dispose of used
batteries according to the instructions.
•Do not use the battery where static electricity is generated.
•Do not heat the battery or discard into a fire. Keep the battery away from high-temperature
locations.
•Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or
a change in shape. When discarding, place insulated tape over the battery terminals.
•The battery should be stored out of the reach of children.
•Do not store the battery close to metal objects.
•If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into
your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left
untreated, the battery fluid could cause damage to the eye.
•Ensure that the battery does not receive any strong impacts, such as dropping or striking
with a hard object.
•At the end of battery life, the SVG2500 battery must be disposed of properly and may need
to be recycled. Contact your local recycling center for proper disposal methods.
•Do not expose the battery to ultrasonic energy.
•Do not disassemble, modify, or attempt to repair the battery.
•Before installation, the battery should not be subjected to temperatures below –10ºC or
above +60ºC (14 ºF to 140 ºF). After initial customer usage (initially charged above shipping
charge state), the battery should not be subjected to temperatures outside the operating
temperature range:
Battery Pack External Exposure Operating Temperature Range:
Charging: 0.0 °C to +45.0 °C (0 ºF to 113 ºF)

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Discharging: –10.0°C to +60.0°C (14 ºF to 140 ºF)
NOTE: A backup battery is not available for some models of the SVG2500.
Important VoIP Service Information
When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911
location services WILL NOT be available, under the following circumstances:
•Your broadband ISP connection goes down, is lost or otherwise fails.
•You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but
E911 location services may not be available under the following circumstances:
•You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
•You are using a non-U.S. telephone number.
•There are delays in making your location information available in or through the local
automatic location information database.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony
services through this equipment. Motorola shall not be liable for, and expressly disclaims, any
direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or
harms arising from or related to the services provided through this equipment.

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FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential environment. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the device off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.

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FCC RADIATION EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separation
distance between the antenna and any person’s body (including hands, wrists, feet and ankles)
must be at least 20 cm (8 inches).
This transmitter must not be co-located or operation in conjunction with any other antenna or
transmitter.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destinations. The
firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 2 dB. Antennas not included in this list or having a gain greater than 2 dB are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
Antenna(s): Motorola Part # 538707-001
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for
successful communications.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

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IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm
between the radiator and your body.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)
radio technology. The device is designed to be inter-operable with any other wireless DSSS
product that complies with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and
approved by the Institute of Electrical Electronics Engineers
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility
Alliance (WECA).

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RESTRICTIONS ON THE USE OF WIRELESS DEVICES
In some situations or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example, using
wireless equipment in any environment where the risk of interference to other devices or services
is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device prior to
turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this product, or the substitution or
attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or
violation of government regulations that may arise from failing to comply with these guidelines.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. Please read the SVG2500 User Guide or
visit the Motorola website to learn how to protect your network:

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INTERNATIONAL DECLARATION OF CONFORMITY
We,
Motorola, Inc.
101 Tournament Drive
Horsham, PA, U.S.A.
Declare under our sole responsibility that the
SVG2500 SURFboard Wireless Voice Gateway Series
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential
or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries
or regions, such as the European Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information about practices established
for your region. If collection systems are not available, call Motorola Customer Service for
assistance.
www.motorola.com/recycle

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SOFTWARE LICENSE
SVG2500 SURFboard Wireless Voice Gateway
Motorola, Inc.
Connected Home Solutions Business (“Motorola”)
101 Tournament Drive, Horsham, PA 19044
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU
INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE,
FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S
CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT
AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE
YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS
LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE
TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS
SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE
THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE
(COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY
OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR
SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE
AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic
documentation, as well as any updates, revisions, bug fixes, or drivers obtained by you from Motorola
or your service provider. Software provided by 3rd parties may be subject to separate end-user
license agreements from the manufacturers of such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party
licensors retain the ownership of the Software.

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You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to
another person, but only if the person agrees to accept all of the terms of this License. If you transfer
the Software, you must at the same time transfer the Product and all copies of the Software (if
applicable) to the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in
whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in
part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or
translate the User Guide included with the Software, other than for personal use. (3) Copy, alter,
translate, decompile, disassemble, or reverse engineer the Software, including, but not limited to,
modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause
not to be displayed any copyright notices or startup message contained in the Software programs or
documentation. (5) Export the Software or the Product components in violation of any United States
export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft
navigation, or aircraft communications; or in design, construction, operation, or maintenance of any
nuclear facility. MOTOROLA AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SUCH PURPOSES.

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Title to this Software, including the ownership of all copyrights, mask work rights, patents,
trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to
and modifications of the foregoing, shall at all times remain with Motorola and its 3rd party licensors.
Motorola retains all rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is
owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and
international treaty provisions. Except as otherwise expressly provided in this License, the copying,
reproduction, distribution or preparation of derivative works of the Software, any portion of the
Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this
License constitutes a waiver of Motorola’s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the
Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE
SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Motorola is not responsible for any 3rd party software provided as a bundled application, or otherwise,
with the Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or
disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The
Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/
manufacturer is Motorola, Inc., Connected Home Solutions Business, 101 Tournament Drive,
Horsham, PA 19044.

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WARRANTY INFORMATION
SVG2500 SURFboard Wireless Voice Gateway
Motorola, Inc., Connected Home Solutions Business (“Motorola”)
What is my limited warranty? A limited warranty for this Product (including Software) is provided by
Motorola to your distributor, cable operator, or Internet service provider, as applicable. Please contact
your cable operator or Internet service provider (“Service Provider”) for details. Motorola does not
warrant that any Software will perform error-free or without bugs. Motorola’s warranty shall not
apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper
handling, improper transport, improper storage, improper use or application, improper installation,
improper testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from
normal wear and tear under ordinary use, and do not affect the performance or use of the Product.
Motorola’s warranty applies only to a Product that is manufactured by Motorola and identified by
Motorola-owned trademarks, trade names, or product identification logos affixed to the Product.
MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT
AS DESCRIBED IN THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO WARRANTIES
OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA
IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS,” ANY SOFTWARE SUPPLIED BY 3RD
PARTIES.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the
purposes for which you acquired this Product or the uses to which you will put this Product, you
assume full responsibility for the selection of the Product for its installation and use. While every
reasonable effort has been made to insure that you will receive a Product that you can use and enjoy,
Motorola does not warrant that the functions of the Product will meet your requirements or that the
operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR
PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER
SOFTWARE OR HARDWARE.
How long does this Limited Warranty last? Contact your Service Provider for details.

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What you must do to obtain warranty service. For Product customer service, technical support,
warranty claims, questions about your Internet service or connection, contact your Service Provider.
ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connection with this Product, whether made or suffered by you or another person
and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY
BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID
FOR THE PRODUCT.
Motorola’s warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its
conflict of laws principles and excluding the provisions of the United Nations.

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© Motorola, Inc. 2007. All rights reserved.
MOTOROLA and the Stylized M logo are registered in the
US Patent & Trademark Office. SURFboard is a registered
trademark of General Instrument Corporation, a wholly-
owned subsidiary of Motorola, Inc. The Wi-Fi CERTIFIED
logo is a Certification Mark of the Wireless Fidelity
Alliance, Inc. and the Wi-Fi Protected Setup logo is a
trademark of the Wireless Fidelity Alliance, Inc. All other
product or service names are the property of their
respective owners. All other product or service names are
the property of their respective owners. No part of the
contents of this document may be reproduced or
transmitted in any form or by any means without the
written permission of the publisher.
540600-001-a
11/07