Motorola SURFboard SVG2500 User manual

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SVG2500 SURFBOARD
®
WIRELESS VOICE GATEWAY

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SVG2500 Networking and Digital Voice Service
A home network enables you to access information on two or
more computers in your home. You can connect your home
network to your cable TV system to connect to the Internet.
Your Motorola SVG2500 SURFboard®Wireless Voice Gateway is
the central connection point between your computers and the
Internet. It directs (routes) information between the computers
on your home network. A built-in cable modem transmits
information between your home network and the Internet.
The SVG2500 provides different network connection types. You
can use a wireless or a wired connection (or a combination of
the two) to connect your computers to the SVG2500. Your
network can use one or any combination of:
•Ethernet local area network (LAN)
•Wireless LAN (WLAN) with Wi-Fi®Protected Access (WPA)
encryption
•Universal Serial Bus (USB)
In addition, the SVG2500 provides digital voice service so you
can use your Internet connection with the SVG2500 as the
connection point for your voice service in your residence or
business with voice-over-IP (VoIP) telephone service.

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About This Guide
This guide provides information about:
•Network connections and requirements
•Battery installation
•Cable, Ethernet, USB, and wireless connections
•Starting the SVG2500 Configuration Manager
•VoIP telephone connection
•Network security
•Troubleshooting and help information
This guide contains an overview only. For in-depth information,
refer to the interactive SVG2500 User Guide on the SVG2500
SURFboard Wireless Voice Gateway Installation CD-ROM. If
desired, you can print all or part of the user guide.
For normal operation, you do not need to change most default
settings on your SVG2500.

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SVG2500 Network and Telephone Connections
Networks are composed of multiple devices. The drawing
below shows a sample SVG2500 connection diagram.

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Basic SVG2500 Network Requirements
You can connect Microsoft®Windows®, Macintosh®, UNIX®, or
Linux®computers to the SVG2500 LAN using the following:
•A connection to your cable TV system in your residence or
business
•A subscription from an Internet service provider
•One or more computers with minimum:
•Ethernet — 10Base-T or 10/100Base-T Ethernet
adapter with proper driver software installed.
•Wireless — Any IEEE 802.11g or IEEE 802.11b
device. This includes any Wi-Fi certified wireless
device, such as a cellular telephone equipped with this
feature.

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In addition, your computer must meet the following
requirements:
•PC with Pentium©class or better processor
•256 MB of memory
•10 MB of hard disk space available
•Windows®2000, Windows XP™, Windows Vista®,
Macintosh, Linux, or UNIX operating system with operating
system CD-ROM available
You can use any web browser such as Microsoft Internet
Explorer®, Netscape Navigator®, or Mozilla®Firefox®with the
SVG2500.
Note: UNIX, Linux, or Macintosh computers only use the
Ethernet connection.

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Installing the Battery
Before you begin the installation, you must first install the
battery in your SVG2500.
NOTE: A backup battery is not available for some models of the
SVG2500. Your Internet Service Provider determines if your
SVG2500 is supplied with a battery.
1. Place the SVG2500 on a soft surface to access the bottom
of the unit.
2. Pull up on the battery cover tab.

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3. Align the key pins in the SVG2500 with the key slots on the
battery for proper contact.
4. The battery connectors should mate with the connectors
on the SVG2500. Make sure the pull-tab is accessible and
does not prevent the battery cover from closing properly.

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5. Reinstall the battery cover with the alignment tabs seated
downward.
It may take up to 12 hours for the battery to reach full charge
when:
•It is installed for the first time.
•It is replaced.
•It is fully discharged.
Battery back-up times may vary based on many factors,
including the battery age, charging state, storing conditions, and
operating temperature, as well as by factors such as data
activity and length of active telephone calls.

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Connecting the SVG2500
To connect to Ethernet or USB on a PC running a supported
Windows version, perform the procedures in the following
sections in this guide:
Ethernet A, B, and E
USB A, C, and E
Wireless A, D, and E
For Macintosh or Linux computers, follow the instructions in
the SVG2500 User Guide and the operating system
documentation.

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A. Connect the SVG2500 to Your Cable TV System
You can connect your SVG2500 to your cable system either
directly or using a splitter.
Connecting Directly to the Cable Outlet
1. Connect one end of the coaxial cable to the cable TV wall
outlet and connect the other end to the cable connector on
the SVG2500.
2. Connect one end of the DC power cord into the power
connector on the SVG2500 and plug the other end into an
AC wall outlet, surge protector, or UPS. This turns the
SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on
the front panel light solid green, continue with Section B, C, or
D. Otherwise, contact your Internet service provider and
provide your MAC address.

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Direct connection to cable TV outlet

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Connecting to the Cable Outlet Using a Splitter
Connecting an SVG2500 to the same cable outlet as a TV
requires a 5 to 900 MHz splitter and two additional coaxial
cables. If a coaxial cable is already connecting your TV to the
cable wall outlet, disconnect it from the TV.
1. Connect one end of a coaxial cable to the cable TV wall
outlet and connect the other end to the splitter input.
2. Connect one end of a second coaxial cable to the splitter
output and connect the other end to your TV.
3. Connect one end of a third coaxial cable to the other splitter
output and connect the other end to the cable connector
on your SVG2500.
4. Connect one end of the DC power cord into the power
connector on the SVG2500 and plug the other end into an
AC wall outlet, surge protector, or UPS. This turns the
SVG2500 on.
If, after a few minutes, the POWER, DS, US, and ONLINE lights on
the front panel light solid green, continue with Section B, C, or
D. Otherwise, contact your cable provider and provide your
MAC address.

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Cable connection using a splitter

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B. Ethernet Connections
Computers using the Ethernet connection require an installed
Ethernet adapter and a wired connection to the SVG2500. If
necessary, install the adapter hardware and driver software
according to the manufacturer’s instructions. You can also
connect Xbox®and PlayStation®2 gaming machines to the
SVG2500. You can use Ethernet hubs or routers to connect up
to 245 computers and gaming machines to the SVG2500.
1. Plug one end of the Ethernet cable into the Ethernet
connector on the computer or gaming machine.
2. Plug the other end into Ethernet connector 1 to 4 on the
SVG2500 or an Ethernet hub or router connected to the
SVG2500, as shown in the illustrated sample LAN on the
next page.
3. Restart your computer to obtain an IP address from the
SVG2500. Continue with Section E to secure your Internet
connection.

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Sample Ethernet LAN Connections

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C. USB Connection
You can connect a single PC running Windows 2000, Windows
XP, or Windows Vista to the SVG2500 USB port. The USB
connection requires special driver software supplied on the
SVG2500 Installation CD-ROM.
1. Insert the SVG2500 Installation CD-ROM into the CD-ROM
drive. Be sure the SVG2500 is not connected to your PC.
2. Install the USB driver software and restart your PC.
3. Connect the USB cable to the USB connector on the
SVG2500 and connect its other end to the USB connector
on the PC. Continue with Section E to secure your Internet
connection.

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Sample USB connection

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D. Wireless Network Setup
Computers or other devices using a wireless connection require
an IEEE 802.11g or 802.11b wireless adapter connected to the
USB, PCI, or PCMCIA port.
To provide an initial wireless connection to your network and
the Internet:
1. Connect the SVG2500 to the cable TV system as described
in Section A.
2. On each wireless client computer, install the wireless
adapter hardware and driver software according to the
manufacturer’s instructions.
3. On each wireless client, set up a wireless adapter profile to
connect to the SVG2500. The procedure depends on your
wireless adapter and computer operating system. Follow
the manufacturer’s instructions.
4. In your initial profile, use the SVG2500 default wireless
Network Name (SSID) Motorola (case-sensitive).
5. Continue with Section E to secure your Internet
connection.

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Caution!
The default SVG2500 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in the “SVG2500 Wireless Pages” section of the SVG2500
User Guide.