Motorola B12 User manual

FRONT LIGHT
During power up, the light will blink for about a minute.
QUICK START
DOCSIS 3.1 CABLE MODEM
LIMITED WARRANTY
MTRLC LLC warrants this product against defects in material and workmanship
for a warranty period of 2 years. To read the full warranty, please visit:
motorolanetwork.com/warranty.
SAFETY PRECAUTIONS
• Device is intended to be placed indoors in an environment that’s between 32°
and 104° F (0-40° C)
• Avoid water and spills
• Leave room for airflow around the device, do not block the vents on the
top or bottom
• Make sure to use your cable modem’s power adapter and a compatible
electrical outlet
• The coaxial cable’s ground shield is intended to be connected to the building’s
Earth ground. Attachment to Earth ground is typically provided through your
cable service provider’s installation
• The power adapter plug is used as the disconnect device. The connected AC
power outlet must be located near the equipment and be easily accessible
LABEL SYMBOLS
Symbol Indicates
DC voltage
AC voltage
For indoor use only
Class II equipment
Energy ecient marking
DC input connector is center-pin positive polarity
FCC STATEMENT
This device complies with Class B Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
© Motorola Mobility LLC 2022. MOTOROLA, the Stylized Motorola Logo, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Minim is a registered trademark
of Minim, Inc. All other trademarks are the property of their respective owners. All rights reserved. Produced by MTRLC
LLC, ocial licensee for this product.
B12
Light Color & Behavior Description
Slow blinking teal Modem is connected to power
Slow pulsing teal Scanning for downstream channel
Slow pulsing white Scanning for upstream channel
Rapid pulsing white Registering with internet service
Solid white Online with DOCSIS 3.1 or DOCSIS 3.0
Fast blinking white Updating firmware
Fast blinking teal Factory reset or restoring configuration
27833-EL-D NEED HELP?
Web help.motorolanetwork.com Email [e-mail] Phone [phone]

LET’S GET STARTED
1. Turn o and disconnect any existing modems or routers on your network.
2. Connect a coax cable that has active cable service to the modem’s coax port.
Ensure that you have access to the bottom label during setup and activation
of the modem.
3. Plug the B12 into a power outlet using the supplied power adapter.
4. Wait for the light on the front of the device to stop pulsing and remain solid for
at least 1 minute. This process may take up to 15 minutes and the modem may
reboot multiple times.
ACTIVATE WITH YOUR SERVICE PROVIDER
1. Activate your modem by following your service provider’s activation process.
This process may include using their app or website, or contacting them by phone.
2. Connect your computer or WiFi router to your B12 via the Ethernet port
found on the back of the modem.
3. Confirm that your B12 is connected to the Internet by visiting a website on
your computer or mobile phone. If you cannot access a website, turn your
cable modem o for at least 10 seconds, then on to see if that fixes the
problem. If the problem persists, visit help.motorolanetwork.com.
IN THIS PACKAGE
B12 cable modem Power adapter
Ethernet cable Coax wrench
Note: You may use a coax splitter to share the cable connectivity with your TV. Use a
two-way splitter with a top frequency of 1,000 MHz or higher. Please note this may reduce
the device’s performance .
Activation Contact Information
Comcast / Xfinity
Cox
Charter / Spectrum
Xfinity.com/activate
Cox.com/activate
activate.spectrum.net
B12 BUTTONS AND PORTS
Ethernet port (2.5 Gbps)
Connect WiFi router or
wired device.
Power port
Plug the supplied power adapter
into an electrical outlet and
connect to the power port.
Coax port
Connect the coax port to a
cable wall outlet.
Reset button
Located on bottom of device.
Using a paper clip or similar
object, press for 10 seconds to
reset modem to factory defaults.