Motorola im240 - Wireless PC Card Modem User manual

im240 Wireless Modem
User’s Guide
for Microsoft®Windows®2000, Windows ME®,
Windows NT®, Windows®XP,
Pocket PC 2002, and Pocket PC 2003
@NNTN5927A@
NNTN5927A

i
Contents
Getting Started.....................................................................1
im240 Wireless Modem.................................................................1
Package Contents.........................................................................1
Supported operating systems........................................................1
Your account and coverage area..................................................1
im240 Wireless Modem Software..................................................2
Customer Support.........................................................................2
SIM Card...............................................................................3
Inserting and Removing a SIM Card.............................................3
SIM Card Personal Identification Number (PIN)............................4
Enabling the SIM PIN....................................................................4
Invalid PIN.....................................................................................4
Valid PIN .......................................................................................4
Changing the SIM PIN...................................................................5
Disabling the SIM PIN...................................................................5
Unlocking the SIM PIN..................................................................5
Modem Setup.......................................................................6
When to Insert the Modem............................................................6
System Requirements...................................................................6
Preparing the Modem for Setup....................................................7
Installing on Windows ME.............................................................7
Installing on Windows 2000, and XP ............................................7
Installing on Windows NT .............................................................8
Installing on a Pocket PC............................................................11
Using the Modem...............................................................12
Using the Detachable Antenna....................................................13
Using the External Antenna.........................................................13
Turning on the Modem................................................................14
Compact Mode............................................................................14

ii
Internet ...............................................................................16
Connecting to the Internet ...........................................................16
Disconnecting from the Internet...................................................17
Data Connectivity..............................................................17
Connecting via Packet Data ........................................................18
Connecting via Circuit Data.........................................................18
Modem Status....................................................................18
Launching the im240 Wireless Modem Dashboard.....................18
The im240 Wireless Modem Dashboard Window........................19
Common Functionality.................................................................19
Getting Status Information...........................................................20
Status Light..................................................................................20
Uninstalling Modem Software..........................................21
Laptop..........................................................................................21
Pocket PC....................................................................................21
Troubleshooting................................................................22
Diagnostics..................................................................................22
Registration..................................................................................23
Manually Configuring im240 Wireless Modem ............................24
Safety and General Information.......................................25
RF Operational Characteristics....................................................25
Portable Radio Product Operation and EME Exposure...............25
Electro Magnetic Interference/Compatibility................................27
Medical Devices...........................................................................28
Operational Warnings..................................................................28
Operational Cautions...................................................................29

iii
MOTOROLA LIMITED WARRANTY ..................................30
Patent and Trademark Information..................................33
Index ...................................................................................34

iv
DECLARATION OF CONFORMITY
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 [phone]
Hereby declares that the product:
Product Name: im240
Model Number: H70UAA9RR1AN
Conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section
15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part
15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation.

v
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

vi

1
im240 Wireless Modem
Getting Started
im240 Wireless Modem
Thank you for purchasing the Motorola im240 Wireless Modem.
The im240 Wireless Modem lets you perform important laptop
computer or Pocket PC activities, like connecting to the internet.
The im240 Wireless Modem offers access to the internet through the
iDEN network.
Package Contents
Your im240 Wireless Modem package contains the following:
•im240 Wireless Modem card
•protective jewel case
•SIM (Subscriber Identity Module) card
•external antenna
•detachable antenna
•Installation CD containing the im240 Wireless Modem Dashboard
software and this installation guide (The installation CD is located
inside the front cover of this guide).
Supported operating systems
The im240 Wireless Modem works in:
•Microsoft®Windows®2000
•Windows ME®
•Windows NT®(Service Pack 4 or later)
•Windows XP®
•Pocket PC 2002
•Pocket PC 2003
Your account and coverage area
Note: If you purchased the im240 Wireless Modem from a iDEN
service provider, you may already have an account.
Otherwise, your retailer should be able to provide you with
the names of companies that provide this service.

2
Getting Started
Companies that operate iDEN networks and provide access to those
networks are called service providers. You must have an account with a
iDEN service provider that offers iDEN service to use the im240
Wireless Modem.
When you obtain your account, you will be given a SIM card. The SIM
card contains account information and must be inserted in the im240
Wireless Modem anytime you use it.
Before you can use the im240 Wireless Modem, you must install the
im240 Wireless Modem software and ensure that your im240 Wireless
Modem is configured to use your account. Instructions on completing
these steps are provided in the chapters that follow.
Once installed and configured, you can connect to the Internet with the
im240 Wireless Modem in any area in which you can obtain iDEN
service. Your ability to obtain iDEN service depends on these factors:
•Proximity to a iDEN network—You must be within the coverage area
of an iDEN network on which iDEN has been implemented, in order
to use the im240 Wireless Modem.
•Service provider—If you are within the coverage area of a network
that is not operated by your own service provider, you can only
obtain service if there is a roaming agreement between your service
provider and the network operator.
•Account provisions—Your account may restrict your usage to
certain networks or limit the amount of time you can use the
network.
Most service providers have coverage maps on their web sites.
im240 Wireless Modem Software
The im240 Wireless Modem comes with the following software:
•The Dashboard software and driver software that allows you to
manage the im240 Wireless Modem and monitor your connections
between the im240 Wireless Modem and your Windows operating
system.
Customer Support
For technical support, contact your service provider. Before you call,
make a note of the exact problems and error messages you
encountered.
Additional information for iDEN Wireless Data Services can be found on
the Motorola iDEN web site at: http://www.motorola.com/iDEN/support