Motorola SURFboard SB4101 User manual

High-Speed Access to the Internet
SURFboard
R
Cable Modem
SB4101 User Guide

Regulatory Information
Federal Communications Commission Radio and
Television Interface Statement for a Class 'B' Device.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in the residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation.
If the equipment does cause harmful interference to
radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged
to try to correct the interference by one of the following
measures:
n Increase the separation between the equipment and
the affected receiver
n Connect the equipment on a circuit different from
the one the receiver is on
You may find the following booklet, prepared by the
Federal Communications Commission, helpful:
How to Identify and Resolve Radio-TV Interference
Problems
Stock No. 004-000-0342-4,
U.S. Government Printing Office
Washington, DC 20402
Changes or modifications not expressly approved by the
party responsible for compliance could void the user's
authority to operate the equipment.

This product was FCC compliant under test conditions
that included the use of the supplied cable between
system components. To be in compliance with FCC
regulation, the user must use this cable and install it
properly.
Different types of cord sets may be used for
connections to the main supply circuit. Use
only a main line cord that complies with all
applicable product safety requirements of the country of
use.
Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B
Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal
Computers, Motorola BCS, 6450 Sequence Drive, San
Diego, CA 92121, 1-800-225-9446, declares under sole
responsibility that the product identifies with 47CFR Part
2 and 15 of the FCC Rules as a Class B digital device.
Each product marketed is identical to the representative
unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment
being produced can be expected to be within the
variation accepted, due to quantity production and
testing on a statistical basis as required by 47CFR 2.909.
Operation is subject to the following condition: This
device must accept any interference received, including
interference that may cause undesired operation. The
above named party is responsible for ensuring that the
equipment complies with the standards of 47CFR,
Paragraph 15.101 to 15.109.
Canadian Compliance
This Class B digital apparatus meets all requirements of
the Canadian Interference-Causing Equipment
Regulations. Cet appareil numérique de la classe B
respects toutes les exigences du Règlement sur le
matériel brouilleur du Canada.

Warning
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.
Caution
TO PREVENT ELECTRICAL SHOCK, DO NOT USE
THIS PLUG WITH AN EXTENSION CORD,
RECEPTACLE, OR OTHER OUTLET UNLESS THE
BLADES CAN BE FULLY INSERTED TO PREVENT
BLADE EXPOSURE.
THESE SERVICING INSTRUCTIONS ARE FOR USE
BY QUALIFIED PERSONNEL ONLY. TO REDUCE THE
RISK OF ELECTRICAL SHOCK, DO NOT PERFORM
ANY SERVICING OTHER THAN THAT CONTAINED IN
THE INSTALLATION AND TROUBLESHOOTING
INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO
DO SO. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL.
Repairs
If repair is necessary, return the Product (including all
Software, components, documentation, and other
contents of this Product package) together with proof of
purchase to the place of purchase.

Copyright © 2001 by Motorola, Inc. All rights reserved.
No part of this publication may be reproduced in any
form or by any means or used to make any derivative
work (such as translation, transformation or adaptation)
without written permission from Motorola, Inc.
Motorola, Inc. reserves the right to revise this publication
and to make changes in content from time to time
without obligation on the part of Motorola, Inc. to provide
notification of such revision or change. Motorola, Inc.
provides this guide without warranty of any kind, either
implied or expressed, including, but not limited, to the
implied warranties of merchantability and fitness for a
particular purpose. Motorola, Inc. may make
improvements or changes in the product(s) described in
this manual at any time.
Motorola, the stylized M logo and SURFboard are
registered trademarks and the SURFboard logo is a
trademark of Motorola, Inc.
Macintosh is a registered trademark of Apple
Corporation.
Microsoft and Windows are registered trademarks of
Microsoft Corporation.
Netscape is a registered trademark of Netscape
Communications Corporation.
QuickTime and QuickTime logo are trademarks of Apple
Computer, Inc.
UNIX is a registered trademark of the Open Group.
Windows screens reproduced by permission of Microsoft
Corporation.

i
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation and Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting Up a USB Driver in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Up a USB Driver in Windows 2000 and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring for TCP/IP in Windows 95, 98, and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring for TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Verifying Your IP Address in Windows 95, 98, and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verifying Your IP Address in Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

ii
Table of Contents (cont’d)
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the SB4101 Device Listing from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing the USB Driver from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing the SB4101 Device Listing from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . 42
Removing the USB Driver from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

X
Home Print Exit
Introduction Before You Begin Installation Configuration Troubleshooting Legal
1
E
EE
Easier!*
Always on, always connected
Faster!**
Up to 100 times faster than a phone modem
Better!***
A great choice for Internet access
Just open your browser and surf!
surf!surf!
surf!
Congratulations, you have a new state-of-the-art SB4101 cable modem! This
high-speed, upgradeable modem enables you to connect your home or business
computer to a DOCSIS-compliant data network. The SB4101 transmits and receives
data at much higher speeds than traditional telephone or ISDN modems.
It provides high-speed access to the Internet and other online services.
A new Universal Serial Bus (USB) port is available for a single-user direct connection to
USB-equipped computers. The standard Ethernet connection provides network service
to single or multiple users.
Unlike a telephone modem, the SB4101 is always online. Just open your browser and
surf.
* Unlike analog phone modems and ISDN, you’re always on, always connected.
** Actual speed will vary. Many network and other factors affect download speeds.
*** SURFboard is made by the company with over 50 years of cable TV expertise.

X
Home Print Exit
Introduction Before You Begin Installation Configuration Troubleshooting Legal
2
2
1
3
4
5
6
7
Top and Front Panel
The standby button suspends Internet service. The six front-panel lights provide
information about power, communications, and errors.
Item Description
1 Standby
Switch
Press this switch to disable the Ethernet and USB ports on the
SB4101. No data is transmitted or received. Press this switch again
to transmit and receive data. The Standby button offers added
Internet security. When the standby switch is activated, all other
lights turn off.
2Power
LED
When the light is flashing, startup diagnostics are being performed.
A solid light indicates the SB4101 is powered on.
3 Receive
LED
When the light is flashing, the SB4101 is scanning for a receive
channel connection. A solid light indicates the channel connection
is acquired.
4Send
LED
When the light is flashing, the SB4101 is scanning for the send
channel connection. A solid light indicates the channel connection
is acquired.

3
X
Home Print Exit
Introduction Before You Begin Installation Configuration Troubleshooting Legal
2
1
3
4
5
6
7
Top and Front Panel
Item Description
5 Online
LED
When the light is flashing, the SB4101 is scanning for the network
configuration server connection. A solid light indicates the network
connection is acquired.
6 Activity When the light is flashing, the SB4101 is transmitting or receiving
data. When the light is off, the SB4101 is not transmitting or
receiving data.
7 Standby After pressing the Standby button on the top of the SB4101, the
Standby light turns on indicating the Ethernet and USB ports are
disabled (not receiving or transmitting data). The cable connection
to the service provider remains active. Internet service is
interrupted until the Standby button is pressed again. The Standby
button offers added Internet security.