Motorola MG7700 User manual

Quick Start
24x8 Cable
Modem
Plus AC1900
Router
MG7700

Packaged with your MG7700 modem/router
Power Cube Coax Wrench
Ethernet Cable Velcro
®
Cable
Organizer
Para una Guía de Inicio Rápido en
español, por favor vaya a
www.motorolacable.com/MG7700IR

Let’s get started
If you don’t have cable Internet service, please order that from your
cable service provider.
Now connect your MG7700 as shown on the next panel.
Connecting to a Coax Cable
Soon you’ll need to connect your MG7700 to a “live”
coax cable. Sometimes a cable will already be
available. Sometimes there’s a coax wall jack
available, and you connect to the jack with a coax
cable. Your MG7700 can also share a coax cable
attached to a TV by using a coax splitter.

ON/OFF button
POWER
Connect the supplied
power cube between the
power jack and an
electrical outlet.
ETHERNET (LAN 1-4)
You can connect a
computer, HDTV, game
station, or other
Ethernet-capable device
to any of these 4 LAN
ports.
RESET
WPS button
COAX
Connect a “live” coax
cable to the modem’s
COAX connector as
discussed above.
(Tighten the nut so it’s
finger tight. You may
want to use the supplied
wrench. Make the
connection snug but not
over-tight.)
Prepare to activate
By now you should have:

 Subscribed to cable Internet service.
 Connected your MG7700.
 Powered up your MG7700. To do this, the On/Off button needs to be
On. Wait for the green online connection light to stop flashing and
remain solidly lit. This may take up to 15 minutes.
You should have a recent cable bill handy because it has your
account number and you’ll probably need that.
If you’re asked for information about the MG7700, you can find this on
the label on the bottom of the MG7700.
Activate
For some service providers, you activate by calling them. Many
service providers including Comcast and Cox prefer that you activate
by opening the Web browser of a computer that’s plugged into one of
the MG7700’s Ethernet ports.
If you don’t have a computer, you can use the Web browser of a Wi-
Fi device such as a smartphone or tablet. In that case you’ll need the
unique Wireless Network Name and Password printed on the bottom
of your MG7700. You’ll use these in setting up your wireless device to
connect to the MG7700. Once you’ve connected, you can open the
browser of that wireless device.

For Comcast XFINITY Users Only:
If the activation page does not appear, please go to
www.xfinity.com/internetsetup for more information and to activate
your modem.
Here is a list of phone numbers for some major cable service
providers. (Note that this list is subject to change.)
Comcast 1 [phone]
Time Warner 1 [phone]
Bright House 1 [phone]
Suddenlink 1 [phone]
Cable One 1 [phone]
Cox 1 [phone]
RCN 1 [phone]
Once your MG7700 is activated either online or by phone,
your service provider will provision your MG7700 service.
Typically this takes less than 5 minutes, but in some cases
this may take 30 minutes or longer to complete.
Try to browse the Web using a device connected via Ethernet or Wi-Fi
to the MG7700. If browsing works, Congratulations! Your MG7700
is working.
If your MG7700 is NOT working, see Troubleshooting Tips below.

Configuration Manager
You may not need to use the Configuration Manager. Here are some
reasons for using the Configuration Manager:
 You want to change the wireless router setup. For instance, maybe
you’re replacing a router and want to use your existing Wireless
Network Name and/or Password instead of the unique ones that come
with the MG7700.
 You want to set up special Internet gaming settings.
 You want to set up parental controls including white lists and/or black
lists for certain users and times.
 You want to get performance information about the MG7700 modem
and/or built-in router. This can be helpful in optimizing wireless
performance.
If you need to access the MG7700 Configuration Manager, open your
Web browser. Type http://192.168.0.1 in the address bar and press
the Enter key.
In the login dialog box, type the following User Name and Password in
lower case, then click OK.
User Name: admin
Password: motorola
The status page will appear. If the Status page doesn’t appear, please
see the Troubleshooting Tips below.
For details about the Configuration Manager, please see
www.motorolacable.com/MG7700manual
Wireless Router

As noted before, the MG7700 has a unique Wireless Network
Name/SSID and Wireless Security Key/Password printed on the
MG7700’s bottom label. If you don’t change these, you should set up
your wireless devices to work with this SSID and security key.
Note that wireless performance depends on a number of factors.
Please keep these things in mind:
 Where possible, put the MG7700 in a central place so that it’s not too
far away from your other wireless devices.
 Try to avoid interference from other wireless devices such as
Bluetooth headsets and stereos, and 2.4 GHz cordless phones and
base stations. Don’t put the MG7700 close to these interfering devices.
 Sometimes it helps to change the MG7700 wireless channel
frequency to reduce interference with neighbors’ wireless networks.
This is discussed in the Troubleshooting section of this Quick Start.
Front Panel Lights
During Power up, the lights will blink for about a minute.
LIGHT COLOR DESCRIPTION
Power
Green
ON: MG7700 power on
OFF: MG7700 power off

Downstream
Green
or
Blue
Green
Blinking:
Scanning for DS channel
Green ON:
Connected on 1 downstream
channel
Blue Blinking:
Negotiating bonded
channel(s)
†
Blue ON:
Bonded with 2 or more
channels
Upstream
Green
or
Blue
Green
Blinking:
Ranging in progress
Green ON:
Connected on 1 channel
Blue Blinking:
Negotiating bonded
channel(s)
†
Blue ON:
Bonded with 2 or more
channels
OFF: Upstream not connected
Online
Green
Blinking: Trying to go online
ON: Online
OFF: Offline
2.4 GHz WLAN
Green
Blinking: Data is flowing
ON: WiFi is enabled
OFF: WiFi is not enabled
5 GHz WLAN
Green
Blinking: Data is flowing
ON: WiFi is enabled
OFF: WiFi is not enabled
WPS
Green
Blinking: WPS is in discovery mode
ON: Light will remain solid
after WPS configuration is
successful
†
If a blue light blinks continuously, this indicates partial service (at least one
designated channel has not completed bonding). You should still get high
Internet speeds, but your service provider may want to know so they can
adjust their network.

Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 Check the connections you’ve made to your MG7700. Power and
coax connections are required, and up to 4 Ethernet connections are
optional. Are those connections good?
 Check that the MG7700’s power cube is plugged into a live outlet, and
that the Ethernet cable is connected securely to a computer.
 Make sure that your coax cable is live. You can check that by using it
with a TV.
 Check that you provided the correct setup information to your cable
service provider.
 Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG7700 has been working, then stops working?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 If the MG7700’s lights don’t come on, check that the modem is getting
power from its power cube and that the MG7700’s power button is on.
 Check your MG7700 cables.
 Check with your service provider. Sometimes there’s a service outage
or some other service issue.

What if I’m getting Internet service but my speed is disappointing?
 Be sure you know what speed you’re paying for.
 Check the speed with a computer plugged into the modem. Use one
of the tools found when you search the phrase: broadband speed test.
 If you get good speed when a computer’s plugged into the modem,
you may have a wireless problem. In that case, please re-read the
wireless router section.
 Some video streaming services get bottlenecked, especially at busy
times like after dinner. See whether you have the speed problem at
less busy times.
 Try connecting your MG7700 nearer to where the coaxial cable comes
into your home. This lets you see whether your home’s cabling is a
problem.
 If you’re using a splitter with your MG7700, try the MG7700 without
the splitter to see if that helps. If it does, you may need to get a better
splitter.
What if I'm told that my MG7700 isn't approved by my cable
service provider?
That’s probably not true. Leading cable service providers have a list of
certified cable modems for each of their Internet speeds. You can
check the list for your service provider. You can also find information
about certifications at www.motorolacable.com/services
What if I am connected wirelessly but my connection seems slow
or keeps dropping?
Please re-read the Wireless Router section above.

What if I don’t know my MG7700’s Wireless Network Name/SSID
or Security Key/Password?
The default values are printed on the bottom label of the MG7700.
Use these unless you changed them. If you changed them, try to
remember where you put the new values. If you have a device that
connects wirelessly to the MG7700, it may show the Wireless Network
Name/SSID and Password. You can also find this information in the
MG7700 Configuration Manager. Information about using this is in the
Configuration Manager section above.
If all else fails, reset the device to factory defaults by holding the Reset
button for 10 seconds. You can then use the default values.
What if I think that wireless devices are interfering with my
MG7700 wireless router?
1. Where possible, put the MG7700 as far away as possible from
interfering devices such as Bluetooth transmitters and neighbors’
Wi-Fi routers.
2. To try to pick a less used wireless channel for your MG7700, first
go in to your MG7700’s Configuration Manager.
3. Click the Advanced button at the top of the page, then click the
Wireless and Scan/Bridge menu items at the top of the page.
4. Click the ScanWirelessAPs button. A list will appear of competing
wireless networks, including the channels they are using. Write
down one or more of the less used channel numbers, since a less
used channel should be better for your MG7700.
5. On the top of the page, click the Wireless Basic menu item.
6. On the Basic page, select the channel you want in the Channel
pulldown, then click Save.
Do you have any other questions? We have lots more information at
www.motorolacable.com/mentor
We like to help.
Please visit our support Website or call our support specialists. Our
Website has our Motorola Mentor information, and also provides
returns and warranty information.
www.motorolacable.com/support

Email: [e-mail]
Phone: [phone] or [phone]
Our full-length user manual is available at
www.motorolanetwork.com/MG7700manual
Limited Warranty
MTRLC LLC warrants this product against defects in material and
workmanship for a warranty period of 2 years. To read the full
warranty, please go to www.motorolacable.com/warranty

Safety Precautions
These precautions help protect you and your MG7700.
 Do not put the MG7700 or its power cube in water, since this is a shock hazard.
 The MG7700 should normally be installed indoors. If you use it outdoors, protect it from moisture and be
careful about temperature.
 Your MG7700 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40°
Centigrade).
 Your MG7700 should not be in a confined space. There should be room for air flow around the top, front,
and sides of the MG7700.
 Make sure to use your MG7700’s power cube and a compatible electrical outlet.
 The coaxial cable's ground shield is intended to be connected to the building's Earth ground. Attachment
to Earth ground is typically provided through your cable service provider's installation.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures: reorient or relocate the receiving antenna, increase the separation
between the equipment and receiver, connect the equipment into an outlet on a circuit different from that to
which the receiver is connected, and/or consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and it
also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in
accordance with provided instructions and the antenna(s) used for this transmitter must be installed to
provide a separation distance of at least 20cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna
installation instructions and consider removing the no-collocation statement.
This device complies with Class B Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
FCC Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
DC input connector is center-pin positive polarity.
MTRLC LLC PO Box 121147 Boston, MA 02112-1147
©MTRLC 2018. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of
Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of
their respective owners. All rights reserved.
27783-EL-A
/0237