Motorola MG7700 User manual

Quick Start
24x8 Cable
Modem
Plus AC1900
Router
MG7700

Packaged with your MG7700 modem/router
Power Cube Coax Wrench
Ethernet Cable Velcro
®
Cable
Organizer
Para una Guía de Inicio Rápido en
español, por favor vaya a
www.motorolacable.com/MG7700IR

Let’s get started
If you don’t have cable Internet service, please order that from your
cable service provider.
Now connect your MG7700 as shown on the next panel.
Connecting to a Coax Cable
Soon you’ll need to connect your MG7700 to a “live”
coax cable. Sometimes a cable will already be
available. Sometimes there’s a coax wall jack
available, and you connect to the jack with a coax
cable. Your MG7700 can also share a coax cable
attached to a TV by using a coax splitter.

ON/OFF button
POWER
Connect the supplied
power cube between the
power jack and an
electrical outlet.
ETHERNET (LAN 1-4)
You can connect a
computer, HDTV, game
station, or other
Ethernet-capable device
to any of these 4 LAN
ports.
RESET
WPS button
COAX
Connect a “live” coax
cable to the modem’s
COAX connector as
discussed above.
(Tighten the nut so it’s
finger tight. You may
want to use the supplied
wrench. Make the
connection snug but not
over-tight.)
Prepare to activate
By now you should have:

 Subscribed to cable Internet service.
 Connected your MG7700.
 Powered up your MG7700. To do this, the On/Off button needs to be
On. Wait for the green online connection light to stop flashing and
remain solidly lit. This may take up to 15 minutes.
You should have a recent cable bill handy because it has your
account number and you’ll probably need that.
If you’re asked for information about the MG7700, you can find this on
the label on the bottom of the MG7700.
Activate
For some service providers, you activate by calling them. Many
service providers including Comcast and Cox prefer that you activate
by opening the Web browser of a computer that’s plugged into one of
the MG7700’s Ethernet ports.
If you don’t have a computer, you can use the Web browser of a Wi-
Fi device such as a smartphone or tablet. In that case you’ll need the
unique Wireless Network Name and Password printed on the bottom
of your MG7700. You’ll use these in setting up your wireless device to
connect to the MG7700. Once you’ve connected, you can open the
browser of that wireless device.

For Comcast XFINITY Users Only:
If the activation page does not appear, please go to
www.xfinity.com/internetsetup for more information and to activate
your modem.
Here is a list of phone numbers for some major cable service
providers. (Note that this list is subject to change.)
Comcast 1 [phone]
Time Warner 1 [phone]
Bright House 1 [phone]
Suddenlink 1 [phone]
Cable One 1 [phone]
Cox 1 [phone]
RCN 1 [phone]
Once your MG7700 is activated either online or by phone,
your service provider will provision your MG7700 service.
Typically this takes less than 5 minutes, but in some cases
this may take 30 minutes or longer to complete.
Try to browse the Web using a device connected via Ethernet or Wi-Fi
to the MG7700. If browsing works, Congratulations! Your MG7700
is working.
If your MG7700 is NOT working, see Troubleshooting Tips below.

Configuration Manager
You may not need to use the Configuration Manager. Here are some
reasons for using the Configuration Manager:
 You want to change the wireless router setup. For instance, maybe
you’re replacing a router and want to use your existing Wireless
Network Name and/or Password instead of the unique ones that come
with the MG7700.
 You want to set up special Internet gaming settings.
 You want to set up parental controls including white lists and/or black
lists for certain users and times.
 You want to get performance information about the MG7700 modem
and/or built-in router. This can be helpful in optimizing wireless
performance.
If you need to access the MG7700 Configuration Manager, open your
Web browser. Type http://192.168.0.1 in the address bar and press
the Enter key.
In the login dialog box, type the following User Name and Password in
lower case, then click OK.
User Name: admin
Password: motorola
The status page will appear. If the Status page doesn’t appear, please
see the Troubleshooting Tips below.
For details about the Configuration Manager, please see
www.motorolacable.com/MG7700manual
Wireless Router

As noted before, the MG7700 has a unique Wireless Network
Name/SSID and Wireless Security Key/Password printed on the
MG7700’s bottom label. If you don’t change these, you should set up
your wireless devices to work with this SSID and security key.
Note that wireless performance depends on a number of factors.
Please keep these things in mind:
 Where possible, put the MG7700 in a central place so that it’s not too
far away from your other wireless devices.
 Try to avoid interference from other wireless devices such as
Bluetooth headsets and stereos, and 2.4 GHz cordless phones and
base stations. Don’t put the MG7700 close to these interfering devices.
 Sometimes it helps to change the MG7700 wireless channel
frequency to reduce interference with neighbors’ wireless networks.
This is discussed in the Troubleshooting section of this Quick Start.
Front Panel Lights
During Power up, the lights will blink for about a minute.
LIGHT COLOR DESCRIPTION
Power
Green
ON: MG7700 power on
OFF: MG7700 power off

Downstream
Green
or
Blue
Green
Blinking:
Scanning for DS channel
Green ON:
Connected on 1 downstream
channel
Blue Blinking:
Negotiating bonded
channel(s)
†
Blue ON:
Bonded with 2 or more
channels
Upstream
Green
or
Blue
Green
Blinking:
Ranging in progress
Green ON:
Connected on 1 channel
Blue Blinking:
Negotiating bonded
channel(s)
†
Blue ON:
Bonded with 2 or more
channels
OFF: Upstream not connected
Online
Green
Blinking: Trying to go online
ON: Online
OFF: Offline
2.4 GHz WLAN
Green
Blinking: Data is flowing
ON: WiFi is enabled
OFF: WiFi is not enabled
5 GHz WLAN
Green
Blinking: Data is flowing
ON: WiFi is enabled
OFF: WiFi is not enabled
WPS
Green
Blinking: WPS is in discovery mode
ON: Light will remain solid
after WPS configuration is
successful
†
If a blue light blinks continuously, this indicates partial service (at least one
designated channel has not completed bonding). You should still get high
Internet speeds, but your service provider may want to know so they can
adjust their network.

Troubleshooting Tips
What if I can’t make an Internet connection right after installation?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 Check the connections you’ve made to your MG7700. Power and
coax connections are required, and up to 4 Ethernet connections are
optional. Are those connections good?
 Check that the MG7700’s power cube is plugged into a live outlet, and
that the Ethernet cable is connected securely to a computer.
 Make sure that your coax cable is live. You can check that by using it
with a TV.
 Check that you provided the correct setup information to your cable
service provider.
 Contact your cable service provider to make sure they’ve turned on
your Internet service.
What if my MG7700 has been working, then stops working?
 First turn your MG7700 off for at least 8 seconds, then on, to see if
that fixes the problem.
 If the MG7700’s lights don’t come on, check that the modem is getting
power from its power cube and that the MG7700’s power button is on.
 Check your MG7700 cables.
 Check with your service provider. Sometimes there’s a service outage
or some other service issue.