Motorola WPCI810G Operating instructions

SECTION 4, TROUBLESHOOTING 4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that
might occur in using the WPCI810G.
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If you are unable to locate a solution here, please access our website
at www.motorola.com/broadband/networking for the latest information.
You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless
network.
! Ensure that your PC and wireless access point is powered on.
! Ensure that your wireless PCI adapter is installed correctly and is
active.
! Ensure that your wireless PCI adapter and access point radio
signal is enabled. Review your access point’s documentation for
further instructions.
! Ensure that your wireless PCI adapter for your PC and the
wireless access point have the same security settings that will
allow your computer to access the wireless network. Refer to the
Configuration section of the documentation that came with your
access point.
! Verify that the Access Control List (ACL) is not configured to
block your PC. Refer to the Configuration section of the
documentation that came with your access point.
! Ensure that your wireless PCI adapter is within range of your
access point or is not behind an obstruction; for example, metal
structures will interfere with the signal, as will 2.4 GHz cordless
phones, and microwaves.
! Ensure that your access point antenna is connected.

SECTION 4 TROUBLESHOOTING
4-2 SECTION 4, TROUBLESHOOTING
I would like to see if my Internet connection is alive.
For this, you will use the ping command to test the connection.
Before attempting, determine the IP Address of your adapter.
1 Open a command prompt by clicking Start and Run.
! For Windows 98 and ME, in the Open field, type command
and press Enter or OK.
! For Windows 2000 and XP, type cmd.
! Or, navigate using your Start button to
Programs>Accessories>Command Prompt.
2 In the Command window, type ipconfig.
! You should see an IP address for your adapter, for example:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix. . :
IP Address. . . . . . . . . . . . : 192.168.10.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
3 If using a router at home, in the Command window, type ping
followed by the Router’s IP address and press Enter. For
example type: ping 192.168.10.1
The router’s IP address is most likely the default gateway.
! If you receive a reply (the first word will be Reply…), then
your computer is connected to the router. Proceed to Step 4.
! If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4 In the Command window, type ping and your ISP’s default
gateway and press Enter.
You can determine your ISP’s default gateway by examining your
modem and or router. Refer to the instructions provided with your
modem/router.
! If you receive a reply (It might look something like this: Reply
from 216.109.125.72…), then your connection to the Internet
is alive and well.
! If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
5Ifyou cannotdetermine yourISP’sdefaultgateway,ping
www.yahoo.comoranotherknownweb location.