Motorola ML1000 User manual

Motorola ML1000/ML1100
4-Line Wireless Phone System with
Digital Receptionist and
Digital Answering System
Full User Guide
For use with Motorola ML1000 Base Station and Motorola ML1100

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1 Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone
Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the
Technical Requirements for Telephone Terminal Equipment published by ACTA.
Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the US
number, Ringer Equivalence Number (REN), a product identifier in the format
US: AAAEQ##TXXXX. You must, upon request, provide this information to your telephone
company.
The REN is useful in determining the number of devices you may connect to your telephone
line and still have all of these devices ring when your telephone number is called. In most (but
not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To
be certain of the number of devices you may connect to your line as determined by the REN,
you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
NOTE
• This equipment may not be used on coin service provided by the telephone company.
• Party lines are subject to state taris, and therefore, you may not be able to use your own
telephone equipment if you are on a party line. Check with your local telephone company.
• Notice must be given to the telephone company upon permanent disconnection of your
telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this product does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.
• US Number is located on the cabinet bottom.
• REN number is located on the cabinet bottom.
Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the telephone network,
the telephone company shall, where practicable, notify you that temporary discontinuance of
service may be required. Where prior notice is not practicable and the circumstances warrant
such action, the telephone company may temporarily discontinue service immediately. In case
of such temporary discontinuance, the telephone company must:
(1) promptly notify you of such temporary discontinuance;
(2) aord you the opportunity to correct the situation; and
(3) inform you of your right to bring a complaint to the Commission pursuant to procedures
set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities, equipment,
operations or procedures where such action is required in the operation of its business and
not inconsistent with FCC Rules and Regulations. If these changes are expected to aect the
use or performance of your telephone equipment, the telephone company must give you
adequate notice, in writing, to allow you to maintain uninterrupted service.
This product meets the applicable Innovation, Science and Economic Development Canada
technical specifications. The Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone interface. The termination of an

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interface may consist of any combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed five.
Interference Information
This device complies with Part 15 of the FCC Rules and the Industry Canada license-exempt
RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference; and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Privacy of communications may not be ensured when using this telephone.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that
is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit dierent from that
to which the receiving antenna is connected.
• Consult the dealer or an experienced radio/TV technician for help.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and Resolve
Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing
Oce, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when
ordering copies.
Notice: The changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with a minimum distance of 20 centimeters
between the radiator and your body. This transmitter must not be co-located or operated in
conjunction with any other antenna or transmitter.
Caution: To maintain the compliance with the Industry Canada’s RF exposure
guideline, place the base unit at least 20 cm from nearby persons.
Licensing
Licensed under US Patent 6,427,009.
Hearing Aid Compatibility
This telephone system meets FCC standards for Hearing Aid Compatibility.

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WARNING:
TO PREVENT FIRE
OR ELECTRICAL
SHOCK HAZARD, DO
NOT EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
CAUTION:
TO REDUCE THE RISK OF
ELECTRIC SHOCK, DO NOT
REMOVE COVER (OR BACK).
NO USER SERVICEABLE
PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
THE LIGHTNING
FLASH AND
ARROW HEAD
WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
CAUTION:
RISK OF ELECTRIC SHOCK
DO NOT OPEN

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1 Equipment Approval Information.......................................................................2
2 Introduction.................................................................................................................7
3 Important Safety Instructions ..............................................................................7
4 Features ........................................................................................................................9
5 Parts Checklist..........................................................................................................10
6 Base Layout................................................................................................................ 11
7 Connections and Setup ........................................................................................ 12
7.1 Important Installation Information.............................................................................................. 12
7.2 Important Installation Guidelines ............................................................................................... 12
7.3 Installing the Phone ......................................................................................................................... 12
7.4 Connecting your System.................................................................................................................14
7.4.1 To Register a Motorola ML1100 Wireless Deskphone to the System ..............14
7.4.2 To Register a Motorola ML1200 Cordless Handset to the System...................14
7.4.3 To Remove a Motorola ML1100 or ML1200 from the System ............................14
8 Updating your Extension List............................................................................. 15
9 Programming the Phone ...................................................................................... 15
9.1 Language .............................................................................................................................................. 15
9.2 Call Volume........................................................................................................................................... 15
9.3 Ringer Volume..................................................................................................................................... 15
9.4 Ring Tone .............................................................................................................................................. 15
9.5 Tone/Pulse Dial (Motorola ML1000 only).................................................................................16
9.6 Priority Line..........................................................................................................................................16
9.7 Delay Ring.............................................................................................................................................16
9.8 Phone ID / Extension Name...........................................................................................................16
9.9 Intercom Auto Answer..................................................................................................................... 17
9.10 Flash Time / Flash Length (Motorola ML1000 only)............................................................ 17
9.11 Call Alert Tone..................................................................................................................................... 17
9.12 Key Tone ................................................................................................................................................ 17
9.13 No Unknown/Blocked Caller ID Record Blocker ................................................................... 17
9.14 Display Contrast ................................................................................................................................. 18
9.15 Display Backlight................................................................................................................................ 18
9.16 Home / Local Area Code ................................................................................................................18
9.17 Manually Setting the Time and Date (Motorola ML1000 only)........................................18
9.18 Reset Phone Settings ....................................................................................................................... 18
9.19 Restore Default Settings / Factory Reset ................................................................................18
10 Basic Operation ....................................................................................................... 19
10.1 Making Calls with the Handset .....................................................................................................19
10.2 Making Calls with the Speakerphone......................................................................................... 19
10.3 Making Calls with the Optional Headset...................................................................................19
10.4 Pre-Dialing ............................................................................................................................................19
10.5 Answering Calls ..................................................................................................................................19
10.6 Switching Between the Speakerphone, Handset and Headset ......................................20
10.7 Mute........................................................................................................................................................20
10.8 Inserting a Pause in the Dialing Sequence .............................................................................20
10.9 Do Not Disturb (DND).....................................................................................................................20
10.10 Line Privacy.........................................................................................................................................20
11 Hold .............................................................................................................................20
11.1 Placing a Call on Hold .....................................................................................................................20
11.2 Releasing a Call from Hold............................................................................................................. 21

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12 Transferring and Conferencing .......................................................................... 21
12.1 Transferring a Call to Another Station....................................................................................... 21
12.2 Conference Calls................................................................................................................................. 21
13 Intercom Calls........................................................................................................... 21
13.1 Making an Intercom Call.................................................................................................................. 21
13.2 Answering an Intercom Call........................................................................................................... 21
14 Caller ID....................................................................................................................... 21
14.1 Viewing a Caller ID Record............................................................................................................. 21
14.2 Storing a Caller ID Record in the Phonebook........................................................................ 22
14.3 Deleting a Caller ID Record........................................................................................................... 22
14.4 Deleting All Caller ID Records...................................................................................................... 22
14.5 Call Waiting Caller ID....................................................................................................................... 22
15 Phonebook................................................................................................................ 22
15.1 Dialing a Phonebook Record........................................................................................................ 22
15.2 Viewing a Phonebook Record...................................................................................................... 22
15.3 Adding a New Phonebook Record............................................................................................. 23
15.4 Editing a Phonebook Record ....................................................................................................... 23
15.5 Deleting a Phonebook Record..................................................................................................... 23
16 Answering System ................................................................................................. 23
16.1 Answering System On/O ............................................................................................................ 23
16.2 Playing Messages.............................................................................................................................. 23
16.3 Deleting Messages............................................................................................................................24
16.4 Forwarding a Message to Another Extension .......................................................................24
16.5 Recording a Greeting ......................................................................................................................24
16.6 Playback of a Greeting....................................................................................................................24
16.7 Call Screening.....................................................................................................................................24
16.8 Memo Recording...............................................................................................................................24
16.9 Two-Way Recording......................................................................................................................... 25
16.10 Accessing the Answering System from Another Location............................................... 25
16.11 Remote Access On/O................................................................................................................... 25
16.12 Accessing your Messages Remotely ......................................................................................... 25
16.13 Answer Delay......................................................................................................................................26
16.14 Message Length (Motorola ML1000 only) ..............................................................................26
16.15 Message Interrupt (Motorola ML1000 only)...........................................................................26
17 Digital Receptionist (Motorola ML1000 only)............................................. 26
17.1 Digital Receptionist On/O ..........................................................................................................26
17.2 Digital Receptionist Greetings..................................................................................................... 27
17.3 Recording your Own Greeting..................................................................................................... 27
17.4 Playback or Delete a Greeting ..................................................................................................... 27
17.5 Answer Delay...................................................................................................................................... 27
17.6 Night Time On/O............................................................................................................................ 27
17.7 Setting Up Oce Hours ................................................................................................................. 28
17.8 Weekend Greeting............................................................................................................................ 28
18 Music on Hold (Motorola ML1000 only)........................................................ 28
18.1 Choosing the Music on Hold Source ......................................................................................... 28
18.2 Recording your Custom Music on Hold....................................................................................28
18.3 Playing your Custom Music on Hold through the Auxiliary Port ................................... 29
19 Troubleshooting......................................................................................................30
20 General information............................................................................................... 32

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2 Introduction
Your Motorola multi-line / 4-line phone is a full-featured phone ideally suited for home or
oce use. It is designed to receive calls on up to four incoming telephone lines and serve up
to 9 extensions. It also features a Digital Receptionist which will answer and redirect incoming
calls to other extensions in the system. It is possible to expand your system with the additional
purchase of the Motorola ML1100 Wireless Deskphone or the Motorola ML1200 Cordless
Handset.
Caution: When installing and using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the IMPORTANT SAFETY
INSTRUCTIONS provided in the section below.
3 Important Safety Instructions
Some of the following information may not apply to your particular product; however, when
using telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used while you are in a bathtub, shower or pool. Immersion of
the telephone or handset in water could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect
it from overheating. Do not block or cover these openings. Do not block the openings by
placing the product on a bed, sofa, rug, or other similar surface. Do not place this product
in a built-in installation unless proper ventilation is provided.
6. Only operate this product from the type of power source indicated on the marking label.
If you are not sure of the type of power supply to your home, consult your dealer or local
power company.
7. Plug the adaptor into an easily accessible electrical outlet near the equipment.
8. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
9. Do not overload wall outlets and extension cords as this can result in the risk of fire or
electric shock.
10. Never push objects of any kind into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.
11. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product. If service or repair
work is required, take it to a qualified serviceman. Opening or removing covers may expose
you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock
when the appliance is subsequently used.
13. Do not expose the product to extreme temperatures such as areas near a hot radiator,
stove or in a hot car. Do not place product upon other consumer electronic products
such as; computer monitors, power amplifiers, etc.
14. Do not place lighted candles, cigarettes, cigars, etc., on the telephone.
15. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
16. Never install or modify telephone wiring during a lightning storm.
17. Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.

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18. Use caution when installing or modifying telephone lines to prevent electrical shock and/
or fire.
19. Under the following conditions, unplug this product from the wall outlet and refer servicing
to qualified service personnel:
(a) The power supply cord or plug is damaged or frayed.
(b) The product has been exposed to rain or water.
(c) The product does not operate normally by following the operating instructions.
(d) The product’s cabinet has been damaged.
(e) The product exhibits a distinct change in performance.
20. Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electric shock from lightning.
21. Do not use the telephone to report a gas leak in the vicinity of the leak.
22. Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
23. Only use attachments/accessories specified by the manufacturer.
24. Unplug this apparatus during lightning storms or when unused for long periods of time.
Save these instructions
Battery Safety Instructions
IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL PRECAUTIONS
SHOULD BE OBSERVED:
1. Use only the type and size battery(ies) specified in the user manual.
2. Do not use this product if the battery door is removed or missing.
3. Replace batteries that appear to be swollen or have damaged wiring.
4. Do not dispose of the battery(ies) in fire. They may explode. Check with local codes for
possible special disposal instructions.
5. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause
damage to the eyes or skin. It may be toxic if swallowed.
6. Exercise care in handling battery(ies) in order not to short out the battery(ies) with
conducting materials such as rings, bracelets, and keys. The battery(ies) or conductor may
overheat and cause burns.
7. Do not attempt to recharge the battery(ies) provided with or identified for use with this
product that are not rechargeable. The battery(ies) may leak corrosive electrolyte
or explode.
8. Do not attempt to rejuvenate the battery(ies) provided with or identified for use with this
product by heating them. Sudden release of the battery(ies) electrolyte may occur causing
burns or irritation to eyes or skin.
9. When replacing battery(ies), all batteries should be replaced at the same time. Mixing fresh
and discharged batteries could increase internal cell pressure and rupture the discharged
battery(ies). (Applies to products employing more than one separately replaceable
primary battery.)
10. When inserting battery(ies) into this product, the proper polarity or direction must be
observed. Reverse insertion of battery(ies) may result in leakage or explosion.
11. When inserting battery(ies) into this product, do not twist or pinch the wires or allow wires
to become pinched in battery door.
12. If storing over 30 days, remove battery(ies) from this product because the battery(ies)
could leak and damage the product.
13. Discard “dead” battery(ies) as soon as possible since “dead” batteries are more likely to
leak in a product.

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14. Do not store this product, or the battery(ies) provided with or identified for use with this
product, in high-temperature areas. Batteries that are stored in a freezer or refrigerator for
the purpose of extending shelf life should be protected from condensation during storage
and defrosting. Batteries should be stabilized at room temperature prior to use after
cold storage.
15. If your product uses rechargeable battery(ies), charge the battery(ies) only in accordance
with the instructions and limitation specified in the User Guide.
16. Keep batteries out of the reach of children.
Save these instructions
4 Features
• Call Waiting and Caller ID
• 10 Programmable Feature Keys
• 99 Phonebook Memory
• Hold and Call Transfer
• Conference Call and Intercom
• Full-Duplex Speakerphone
This telephone has been designed to be simple to use, however, you can reach its potential
more quickly by taking a few minutes to read this instruction book. This telephone is a
multifunction product for use with Call Waiting and Caller ID services available from your local
telephone company.
NOTE
Your Caller ID Call Waiting phone allows you to:
• View the name and telephone number of a caller while you are on the phone (Call Waiting
Caller ID).
• Identify callers before you answer the phone.
• View the time and date of each incoming call.
• Record up to 99 Caller ID messages sequentially in each handset.
• Know who called while you are on the line or when you were away.
• Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared before
answering a call.
IMPORTANT
In order to use all the features of this telephone, you must subscribe to two separate services
available from your local telephone company: the standard Name/Number Caller ID Service to
know who is calling when the phone rings and Caller ID with Call Waiting Service to know who
is calling while you are on the phone.

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5 Parts Checklist
Make sure your package includes the following items:
• Corded base
• Corded handset
• Corded handset cord
• AC power adaptor
• 4 x 2-line telephone cords (Motorola ML1000 only)
• Wall mount telephone cord (Motorola ML1000 only)
• Desk stand
• 2.5mm to 3.5mm audio cable
NOTE
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
Telephone Jack Requirements
To use this phone system, you will need an RJ11C (for a single line) or an RJ14C (for two lines)
type modular phone jack. If you do not have either modular jack available in your home or
oce, call your local phone company to find out how to get one installed.