Motorola Moto Z4 User manual

User Guide

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MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
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Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
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To use the latest version of this content, go to Settings > Help on your phone.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM and SD cards 2
Copy data from old phone 4
Set up voicemail 6
Set up email 7
Prepare for emergencies 8
Make it yours 9
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Use navigation bar 24
Use quick settings 25
Turn screen off and on 27
Discover useful tools 29
Take screenshots 29
Turn flashlight on and off 30
Control phone with your voice 30
Get directions to a location 31
Use Moto widget 31
Manage how you spend time on your phone 33
Work with text 36
Use onscreen keyboard 36
Cut, copy, paste text 37
Use voice typing 38
Fill in forms automatically 38
Personalize your phone 39
Home screen 39
Change wallpaper 39
Customize your Favorites tray 39
Use widgets, shortcuts, or folders 40
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Remake your home screen with launchers 42
Lock screen 44
Use a screen saver 44
Accessories 45
Transform with Moto Mods™ 45
Use apps 46
Open, close, switch apps 46
View two apps on screen 46
View notifications 47
About preloaded apps 49
Get, delete, manage apps 53
Install or update apps 53
Manage or delete apps 55
Protect against harmful apps 57
Search and browse 59
Search the web 59
Search your phone 61
Browse websites 61
Text messaging 64
About text and multimedia messages 64
Read, send messages 64
Manage, delete messages 67
Change default messaging app 69
Change text message reply to incoming calls 69
Get text messages on your computer 69
Email 71
Read, send, manage emails 71
View email attachments 72
Preview inboxes from home screen 73
Add email signature 73
Control email notifications 73
Calendar app 75
About the calendar 75
Find calendar events 75
Create and manage events 76
Control notifications for calendar events 77
Clock app 78
Set alarms 78
Use timer or stopwatch 79
Set date and time 80
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Moto app 82
About the Moto app 82
Shrink screen for one-handed use 82
Preview notifications when screen sleeps 83
Photos app 85
Share photos and videos 85
Upload photos and videos 85
Contacts, calls, voicemail 87
Contacts 87
Add contacts 87
Edit or delete contacts 88
Star your favorite contacts 89
Sort contacts 89
Share contacts 90
Phone calls 92
Answer calls 92
Make calls 93
During a call 94
Make video calls 95
Make conference calls 96
Turn call waiting on and off 96
Block calls and texts 96
View and delete call history 98
Make emergency call from locked phone 99
Voicemail 100
Use voicemail 100
Music 102
Listen to music 102
Transfer music files 102
Connect a MIDI device 103
Settings 104
Network and internet 104
Connect to Wi‑Fi networks 104
Connect with Wi-Fi Direct 105
Use Airplane mode 105
Control data usage 106
Share your internet connection 107
Connect to VPNs 110
Connected devices 111
Connect with Bluetooth 111
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Tap & pay with NFC 112
Share or receive with NFC 113
Transfer files between phone and computer (USB) 114
Cast screen or media to TV 116
Print from your phone 118
About wireless sharing 119
Apps & notifications 122
Change app settings 122
Choose how apps notify you 123
Battery 126
Charge phone 126
Extend battery life 126
Use Battery Saver mode 127
Show battery percentage in status bar 128
Storage 129
About storage options 129
Manage phone storage 129
Manage SD card 130
Find downloaded files 131
Recover recently deleted files 132
Upload music to cloud 132
Upload photos and videos 132
Scan documents and make copies 134
Sound 135
Adjust volumes 135
Set ringtones 136
Enhance sound 137
Silence calls & notifications 138
Stop phone from speaking 141
Silence “Hello Moto” during power up 141
Turn off charging sounds 142
Turn touch sounds on/off 142
Hear other notification sounds 142
Display 143
Adjust screen brightness 143
Use Device theme 143
Adjust colors at night 143
Choose color mode 144
Change screen timeout 144
Stop automatic rotation 145
Change font and display size 145
Accessibility 147
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Visual assistance 147
Hearing assistance 149
Dexterity assistance 150
Use accessibility shortcuts 151
Security & location 153
About security 153
Protect against harmful apps 154
Make sure your phone can be found 154
Lock and unlock phone 156
Set a screen lock 156
Set advanced lock options 157
Unlock with trusted devices 158
Unlock with your face 159
Unlock at trusted places 160
Keep phone unlocked while it's on you 161
Unlock with voice commands 161
Use fingerprint security 162
Change lock screen features 164
Use location services 165
Pin your screen 167
Lock SIM card 168
Accounts 169
Add or remove accounts 169
Change name & info in your Google account 170
Sync apps with your Google account 170
Control what info Google collects 171
System 173
Record your IMEI number 173
Find legal and product information 173
Languages & input 174
Customize the keyboard 174
Use multiple languages 175
Back up phone 176
Users and guests 178
Share your phone 178
Add, modify, remove users 179
Add or delete guest 180
Fix issues 181
Hardware issues 181
Phone is slow or unstable 181
Phone feels warm or hot 181
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Phone won't turn on 182
Phone restarts or crashes 182
Screen is frozen or won't respond 183
Screen displays wrong colors 183
SD card issues 184
Call and SIM issues 186
Troubleshoot issues with calls 186
Can't make calls 186
Can't answer or phone doesn't ring 187
Issues during calls 188
Battery issues 191
Charging issues 191
Battery drains too fast 191
Bluetooth, Wi-Fi, USB issues 193
Bluetooth issues 193
Wi-Fi issues 195
Can't transfer files or connect to computer 196
Account and sign-in issues 198
Forgot unlock code 198
Can't sign in to Google 198
Account sync issues 198
App issues 200
App or widget issues 200
Camera issues 201
Messaging issues 202
Gmail issues 204
Play Store issues 204
Maintenance procedures 205
Update Android software 205
Reset Wi-Fi, cellular data, and Bluetooth 205
Reset phone 206
Get more help 208
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About your hardware
Hardware diagram
1. Speaker grill
2. Microphone
3. Front camera
4. Earpiece
5. Tray for SIM and SD card
6. Volume up/down buttons
7. Power button
8. Fingerprint sensor
Set up phone 1

1. Time-of-flight sensor for measuring distance to improve photos
2. Back camera
3. LED flash
4. Connector for Moto Mods
5. USB-C port to charge phone, transfer files, and share data connection with tethered devices
6. Headset jack
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert or remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 2 TB (when available).
A Class 2, 4, or 6 card is sufficient.
Set up phone 2

Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
4. Push the tray back into the phone.
Be sure to orient the tray correctly:
Note: If you need to activate or resize a SIM, contact your carrier.
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Fix an issue
What type of issue do you have?
•SIM card or calls
•SD card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
Set up phone 4

2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
Set up phone 5

2. Open the Contacts app.
3. Touch > .
4. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
5. Select the contacts to import and touch Import.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up phone 6

Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
Set up phone 7

4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > System > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. Swipe up on the lock screen.
2. Below the keypad, touch Emergency.
3. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Security & Location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
Set up phone 8

If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Security & location > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings. Presidential alerts cannot be turned
off.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
Set up phone 9

•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or touch .
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App tray: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here. To open the list of all your apps, swipe up from the bottom of the
home screen.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
lets you open an accessibility menu. Appears after you enable accessibility settings.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
Learn the basics 11

Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of
an existing page and place it on the new screen.
To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the
last item, the home screen will be removed.
Customize your home screen
Organize it:
•Touch & hold an item you want to move, then drag it to the new location.
•Group icons into folders.
Change how it looks:
•To see options for customizing wallpaper, widgets, and other home settings, touch & hold a blank space
on the home screen.
•For an entirely new look and feel for your home screen, you can install a different launcher.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
Tip: If you're using Moto Display, you'll see those notifications before you get to your lock screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
Learn the basics 12