Motorola VT1000v User manual

Title
User Guide
VT1000v Series
Voice Terminal
Important
This guide contains information related to
product warranty, regulatory matters, and
software licenses.
VT1000User.book Page i Monday, November 3, 2003 4:19 PM

Safety and Regulatory Information
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT
BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO
PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS
THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND
TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE
PERSONNEL.
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the
equipment by local lightning strikes and other electrical surges.
This product was qualified under test conditions that included the use of the supplied cable between system components. To be in
compliance with regulations, the user must use this cable and install it properly.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all
applicable product safety requirements of the country of use.
Installation of this product must be in accordance with national wiring codes.
To prevent overheating, do not block the ventilation holes on the sides of the Motorola voice terminal.
Wipe the Motorola voice terminal with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or
use forced air to remove dust.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This
VT1000User.book Page ii Monday, November 3, 2003 4:19 PM

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one of the following measures:
■ Re-orient or relocate the receiving antenna
■ Increase the separation between the equipment and receiver
■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
■ Consult the dealer or an experienced radio/TV technician for help.
Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Canadian Compliance
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la
classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B
Personal Computers, Motorola BCS, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product
identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested
and found to be compliant with the standards
. Records maintained continue to reflect the equipment being produced can be expected to be within
the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR 2.909 . Operation is subject to the
following condition: This device must accept any interference received, including interference that may cause undesired operation. The above
named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109.
VT1000User.book Page iii Monday, November 3, 2003 4:19 PM

International Declaration of Conformity
We, Motorola, Inc. Broadband Communications Sector
101 Tournament Drive
Horsham, PA, U.S.A.
declare under our sole responsibility that the:
Motorola VT1003v and VT1005v voice terminals
to which this declaration relates is in conformity with one or more of the following standards:
the following provisions of the Directive(s) of the Council of the European Union:
EN55022 EN55024 ETSI EN300 386 CISPR-22 CISPR-24
EN60065 EN60825 EN60950 IEC 60950
EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC Directive 93/68/EEC
Copyright © 2003 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation)
without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or
change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA, the Stylized M Logo, and SURFboard are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me and Windows XP are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a
registered trademark of Apple Computer, Inc. Netscape Navigator is a registered trademark of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in
the United States and other countries. All other
product or service names are the property of their respective owners. © Motorola, Inc. 2003.
VT1000User.book Page iv Monday, November 3, 2003 4:19 PM

Contents
Introduction ..............................................................................................................................1
Sample Configuration Without A Home Network ............................................................................... 2
Sample Configuration With A Home Network .................................................................................... 3
Front and Rear Panel ......................................................................................................................... 4
Before You Begin .....................................................................................................................5
Precautions ........................................................................................................................................ 6
Signing Up for Service ....................................................................................................................... 6
Installation ................................................................................................................................7
Installation With A Single Computer .................................................................................................. 8
Installation With A Home Network ................................................................................................... 10
Connecting a Computer to Display the Configuration Pages ........................................................... 12
Basic Configuration .......................................................................................................................... 13
Advanced Configuration ................................................................................................................... 16
Status ............................................................................................................................................... 18
Help .................................................................................................................................................. 20
Troubleshooting .....................................................................................................................21
Contact Information ............................................................................................................... 21
Glossary ..................................................................................................................................22
Software License and Warranty ............................................................................................24
VT1000User.book Page vi Monday, November 3, 2003 4:19 PM

VT1000User.book Page vii Monday, November 3, 2003 4:19 PM

1
VT1000v Series Voice Terminal User Guide
Introduction
A Motorola® VT1000v series voice terminal adds Voice over Internet Protocol (VoIP)
connections for one or two telephones to any broadband Internet connection. The
connection can be through either:
■ A cable modem high-speed data service from a cable television company
■ A digital subscriber line (DSL) service from a telephone company
■ Other high-speed Internet connection
The VT1000v product line includes the following models, which collectively are referred
to as a “Motorola voice terminal” in this guide.
You can use a Motorola voice terminal with any:
■ Cable modem or DSL modem (broadband modem)
■ Microsoft Windows®, Macintosh®, or UNIX® computer with a 10Base-T or
10/100Base-T Ethernet adapter
■ Ethernet router
VT1003v Provides one telephone line
VT1005v Provides two telephone lines
VT1000User.book Page 1 Monday, November 3, 2003 4:19 PM

2
Sample Configuration Without A Home Network
You can connect a Motorola voice terminal to any cable modem or DSL modem:
Motorola voice
terminal
For simplicity, not all cables are shown. Broadband
modem
Ethernet cables
Internet
VT1000User.book Page 2 Monday, November 3, 2003 4:19 PM

3
VT1000v Series Voice Terminal User Guide
Sample Configuration With A Home Network
You can connect a Motorola voice terminal to any Ethernet router on a network having a
high-speed Internet connection:
You may need to connect a computer to the
Motorola voice terminal rear panel to configure
the Motorola voice terminal. See “Connecting a
Computer to Display the Configuration Pages”
on page 12.
Motorola
voice terminal
Broadband
modem
Router
Internet
Only if necessary
VT1000User.book Page 3 Monday, November 3, 2003 4:19 PM

4
Front and Rear Panel
The POWER light on the front panel lights solid green when the power is on.
The rear panel provides the following connectors:
The WAN and PC connectors each have two adjacent lights:
■ The green light is on when the Ethernet connection is available. It blinks during data
transfer over the port.
■ The yellow light is on if there is a 100Base-T link and off for a 10Base-T link.
Item Type Connects To
LINE 2 RJ-11 Telephone line two (on the VT1005v only)
LINE 1 RJ-11 Telephone line one
POWER 12 V An adapter that you plug into an AC power outlet
WAN RJ-45 Ethernet connector to your broadband modem, router, switch, or hub.
(“WAN” means “wide area network”)
PC RJ-45 Ethernet connector to a computer
Your Motorola voice terminal may appear slightly
different than in the illustrations in this guide. Some
models do not have every connector illustrated.
VT1000User.book Page 4 Monday, November 3, 2003 4:19 PM

5
VT1000v Series Voice Terminal User Guide
Before You Begin
Before you begin the installation, check that you received the following items with your
Motorola voice terminal:
You also need:
■ DSL, cable modem, broadband gateway, or other high-speed Internet connection
■ One or two touch-tone telephones
You may need an additional 10/100Base-T category 3 or better straight-through Ethernet
cable with RJ-45 terminators.
Item Description
AC power adapter
and line cord
Connects the Motorola voice terminal to an AC
electrical outlet
Ethernet cable Connects the Ethernet port on the Motorola voice
terminal to a computer, if necessary
VT1000User.book Page 5 Monday, November 3, 2003 4:19 PM

6
Precautions
Caution!
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
To prevent overheating the Motorola voice terminal, do not block the ventilation holes on
its sides.
Do not open the Motorola voice terminal. Refer all service to your VoIP provider.
Wipe the Motorola voice terminal with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
Signing Up for Service
To activate voice service, you need to provide the MAC address printed on the bar code label
marked MTA MAC ID on the bottom of the Motorola voice terminal to your VoIP provider.
If you have a DSL modem, you need to obtain the Service Name, User Name, and
Password from your DSL provider.
Contact your VoIP provider before connecting your Motorola voice terminal
to your existing telephone wiring. Connect each LINE port to a telephone
only; never to a traditional telephone service.
VT1000User.book Page 6 Monday, November 3, 2003 4:19 PM

7
VT1000v Series Voice Terminal User Guide
Installation
Depending on whether you have a single computer or a home network with multiple
computers and a broadband access router, perform one of the following:
■ Installation With A Single Computer
■ Installation With A Home Network
Caution!
Contact your VoIP provider before connecting your Motorola voice terminal to
existing phone wiring. Connect each LINE port to a telephone only; never to a
traditional telephone service.
Be sure the LINE connectors are neither connected together nor connected to
wall jacks on the same network.
To modem, gateway,
or router
To c o m p u t e r
To phone
To AC power
VT1000User.book Page 7 Monday, November 3, 2003 4:19 PM

8
Installation With A Single Computer
1Be sure the Motorola voice terminal is unplugged. Be sure power is off to your
broadband modem (cable or DSL) and computer.
2Connect one end of an Ethernet cable (RJ-45) to the Ethernet connector on your
broadband modem. Connect the other end of this Ethernet cable to the WAN
connector on the Motorola voice terminal.
3Connect one end of another Ethernet cable to the PC connector on the Motorola
voice terminal. Connect the other end of this Ethernet cable to the Ethernet
connector on the computer.
4Connect a telephone to the LINE 1 connector using a phone wire (RJ-11). For a
VT1005v only, you can connect a second telephone to the LINE 2 connector.
5Power on the broadband modem, following the instructions provided with your
modem. Wait about two minutes for it to boot.
6Plug the AC power adapter to the POWER connector on your Motorola voice
terminal and the electrical outlet. This turns your Motorola voice terminal on. You do
not need to unplug it when not in use.
7Check that the POWER light on your Motorola voice terminal turns on solid green.
Wait about two minutes for the Motorola voice terminal to boot.
Broadband
Modem
Motorola voice
terminal
Computer
WAN
PC
Ethernet port
Ethernet port
Phone
LINE 1
VT1000User.book Page 8 Monday, November 3, 2003 4:19 PM

9
VT1000v Series Voice Terminal User Guide
8Power up your computer. If your broadband Internet service does not work as it did
before you installed your Motorola voice terminal, please refer to “Troubleshooting”
on page 21.
If you have a cable modem, skip to step 10.
9If you have a DSL modem, enable PPPoE on your Motorola voice terminal as
described in “Basic Configuration” on page 13.
10 Pick up your telephone hand set and listen for a dial tone. If you hear a dial tone,
you can now call anyone as you would with any telephone.
If you have any problems, please refer to “Troubleshooting” on page 21 or call your
VoIP provider.
VT1000User.book Page 9 Monday, November 3, 2003 4:19 PM

10
Installation With A Home Network
1Be sure your Motorola voice terminal is unplugged. Be sure power is off to your
broadband modem (cable or DSL) and router.
2Connect one end of an Ethernet cable (RJ-45) to an open Ethernet LAN port on
your router. Follow the instructions provided with your router. Connect the other end
of this Ethernet cable to the WAN connector on your Motorola voice terminal.
3Connect a telephone to your LINE 1 connector using a phone wire (RJ-11). For a
VT1005v only, you can connect a second telephone to the LINE 2 connector.
4Power on your broadband modem, following the instructions provided with the
modem. Wait about two minutes for it to boot.
5Power on your router, following the instructions provided with the router. Wait about
two minutes for it to boot.
6Plug the AC power adapter to the POWER connector on your Motorola voice
terminal and the electrical outlet. This turns your Motorola voice terminal on. You do
not need to unplug it when not in use.
7Check that the POWER light on your Motorola voice terminal turns on solid green.
Wait about two minutes for the Motorola voice terminal to boot.
Broadband
Modem
Motorola
voice
terminal
Router
Computer
See “Connecting a Computer to
Display the Configuration Pages”
WAN
Computer
PC
LINE 1
Computer
(only if
necessary)
Phone
Ethernet port
LAN ports
VT1000User.book Page 10 Monday, November 3, 2003 4:19 PM

11
VT1000v Series Voice Terminal User Guide
8Pick up the telephone hand set and listen for a dial tone
■ If you hear a dial tone, you can now call anyone as you normally would on any
telephone.
■ If you do not hear a dial tone, check that all connections described in this
procedure are correct. If you still do not hear a dial tone, you may need to
connect a computer to your Motorola voice terminal and perform Basic
Configuration. If after performing Basic Configuration, you still do not hear a dial
tone, see “Troubleshooting” on page 21 or call your VoIP provider.
VT1000User.book Page 11 Monday, November 3, 2003 4:19 PM

12
Connecting a Computer to Display the
Configuration Pages
For an Installation With A Home Network only, you need to connect a computer with
DHCP enabled to the Motorola voice terminal to display the configuration pages. For
information about enabling DHCP, refer to your operating system documentation.
If you performed an Installation With A Single Computer, a computer is already
connected to the Motorola voice terminal.
To connect a computer to the back of the Motorola voice terminal:
1Connect one end of an Ethernet cable to the PC connector on the Motorola voice
terminal.
2Connect the other end of the Ethernet cable to the Ethernet connector on a
computer.
3Power up the computer.
VT1000User.book Page 12 Monday, November 3, 2003 4:19 PM

13
VT1000v Series Voice Terminal User Guide
Basic Configuration
To perform basic configuration:
1On the computer connected to the voice terminal PC port, start a web browser such
as Microsoft®Internet Explorer or Netscape Navigator®.
2In the Address or Location field, type http://192.168.102.1 and press ENTER to
display the Status page, which displays the Motorola voice terminal settings.
3Click Basic Configuration to display the Basic Configuration window. Its fields are:
Obtain IP
Address
Dynamically
This setting is enabled by default. If either of the following is true, no
configuration on this page is required:
■ If you have a cable modem with no router and your cable provider
assigns IP addresses dynamically, the Motorola voice terminal
obtains its IP address dynamically from your cable provider.
■ If you have a router with DHCP enabled, the Motorola voice
terminal obtains its IP address dynamically from your router.
Specify Static
IP Address
If your broadband provider requires a static IP address, enable
Specify Static IP Address. Type the Static IP Address and IP
addresses for the Subnet Mask, Default Gateway they provide.
Enable PPPoE If you have a DSL modem and no router, enable PPPoE and type the
Service Name, User Name, and Password provided by your
DSL provider.
VT1000User.book Page 13 Monday, November 3, 2003 4:19 PM

14
4Verify that all fields are correctly filled in and click Save Changes. The message
This will require a reboot of the unit. Are you sure?
is displayed.
5Click OK. Wait about two minutes. You cannot display the configuration pages while
the Motorola voice terminal reboots. After the Motorola voice terminal reboots, click
the web browser Refresh button to display the configuration pages.
6Pick up the telephone hand set and listen for a dial tone. If you hear a dial tone, you
can now place a phone call as you would with any telephone.
Specify DNS
Servers
Enables you to specify Domain Name System (DNS) servers, if
necessary:
■ If Obtain IP Address Dynamically or Enable PPPoE are checked,
Specify DNS Servers is unchecked by default. If required by your
broadband provider only, check this box and type the DNS server
IP addresses provided by your broadband provider.
■ If Specify Static IP Address is checked, Specify DNS Servers is
checked by default. Because no DNS server is automatically
assigned, you need to type the DNS server IP addresses
provided by your broadband provider.
VT1000User.book Page 14 Monday, November 3, 2003 4:19 PM