Mounting Dream MD2165-LK Programming manual

Trouble-shooting Manual
(Tilting Wall Mount)
Please refer to this manual when encountering installation issues. Since it's
general solution, if cannot help or for defective product, please contact us with
more details of issues (TV parameters, VESA hole/mounting hole, pictures
highly recommended).
Mount shown here is indicative only. If there is any inconsistency between the
image and the actual product you received, the actual product will govern.
This manual applies to tilting wall mounts, including MD2165-LK, MD2263-LK,
MD2263-XLK, MD2268, MD2268-32, MD2268-LK, MD2268-MK, MD2268-S,
MD2268-XL,MD2868-LK and mounts in same design.
C1

Case
200mm
200mm
TV bottom hits the wall
Tilting angle not up to desired degree
Limited operation space between wall and bracket
Add spacers between bracket
and TV to enlarge space
Then use upper VESA holes(like B)
instead of lower ones (like A)
(for VESA under 400 x 400)
A
B
A
B
200mm hole
Solution
Cables blocked by mount/bracket
Add spacers between
bracket and TV back
Then plug in cable first and hang TV
Tilting wall mount
Case
Solution 1
1
Solution 2:
If VESA less than mount's max line, please move bracket away from
the cables.
Solution 3:
If above solutions cannot help, please contact us
with information (TV back pictures, VESA, TV weigh)
for best solution.

For ① : Fasten the tilting bolt to some extent, hang TV into the wall
plate, clip in bracket and adjust to the desired tilting angle
① Brackets cannot clip into wall plate, or hard to
adjust the tilting angle.
② Hard to take off TV from the wall mount
For ② : Pull down strap to take off TV from wall mount
Reduce the tilting angle to 0° first, then:
Tilting wall mount
Solution 1
Check if the wall plate is level with provided bubble level. If wall plate
not level, adjust it to level. Level
Solution 2
Use bolt holes at same level, and pull bracket upward to reduce the
gap between the hole and bolt, then fasten them finally.
Bolt
gap
Bolt hole
Solution 3
If above solutions cannot help, please contact us.
2
Case Solution
Case
TV not level
Case
Lag bolt is difficult to screw into stud.
Solution
If lag bolt is damaged, please contact customer service for
new lag bolt to replace. And follow the installation instruction
to ensure:
1. Pre-drill the pilot holes to required length.
2. Use open wrench or socket wrench, rather than electronic
tool, which will damage the lag bolt.

For ① Move Brackets downward, and use upper bolt
holes to attach TV.
① Brackets stick out the TV
Case Solution
Mounting
hole
Mounting
hole
Mounting
hole
Tilting wall mount
For ② Use slide buckle to shorten the straps. If still long, tape
straps up onto TV or cut it off.
② Strap sticks out of TV
slide up
Mounting
hole
Bolts longer than bolt hole on TV
Case
① Add spacers / washers to accommodate the bolt length
Solution
Spacer
Bolt
+
Steel
washer
+
Spacer
Bolt
+ +
Plastic
washer
(2.5mm)
Steel
washer
③ If above fail, please go to local hardware store to buy bolts/washers to fit the TV holes.
3
② If try solution 1, bolts are still long, please add 2.5mm washers (provided in shipping box)