MRMC Polymotion Chat Studio 3.1.0 User manual

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Polymotion
Chat Studio
3.1.0
Quick Start Guide
Product code: MRMC-1999-310

ii
Polymotion Chat Studio 3.1.0 Quick Start Guide
Product code: MRMC-1999-310
© 2022 Mark Roberts Motion Control Ltd. All rights reserved.
No part of this publication may be reproduced, transmitted, or translated
by any means — graphical, electronic, or mechanical — including
photocopying, recording, taping, or storage in an information retrieval
system, without the express written permission of Mark Roberts Motion
Control.
Although every care has been taken to ensure that the information in this
document is accurate and up to date, Mark Roberts Motion Control
continuously strives to improve their products and may make changes to
the hardware, firmware, and software described in this document. Mark
Roberts Motion Control therefore cannot be held responsible for any
error or omission in this document.
All product names mentioned herein are the trademarks or registered
trademarks of their respective owners.
Contact information
Mark Roberts Motion Control Ltd.
Unit 3, South East Studios
Blindley Heath
Surrey
RH7 6JP
United Kingdom
Telephone: [phone]
E-mail: [email protected]m (sales and general enquiries)
[email protected]m (customer support)
Web: www.mrmoco.com
www.mrmocorentals.com

Polymotion Chat Studio 3.1.0 Quick Start Guide
iiiContents
Chapter 1 Polymotion Chat Studio 3.1.0 ....................................... 1
Overview of Polymotion Chat Tracking System................1
Setting up Polymotion Chat Studio.....................................1
Connecting Cables (Dell 1U Server)..........................2
Connecting Cables (Dell 2U Server)..........................3
Launching Polymotion Chat .......................................4
Setting up Polymotion Chat using Network
Setup and Chat wizard .................................................4
Setting up the robotic heads for Polymotion Chat ..........14
Polymotion Chat Main page...............................................15
Axes sliders and joystick controls.............................16
Tracking Sensitivity ....................................................17
Setting pan and tilt soft limits...................................18
Presets....................................................................................19
Preset Banks ................................................................19
Storing a non-tracking preset....................................20
Storing/editing a tracking preset ..............................20
Configuring a Preset...................................................22
Autoframing.......................................................23
Person to look for (Face Recognition)............25
Liveview graphics settings................................26
Starting Tracking ........................................................27
Altering Static Zones.........................................30
LiveView Controls ......................................................30
Deselect Person..................................................30
Edit Static Zone .................................................31
Follow Face.........................................................31
Live Capture .......................................................32
Synchronised Robots..................................................32
Fine adjustment of autoframing zoom position .....33
Motion Prediction ......................................................33
Stopping Tracking.......................................................34
Face Capture Page................................................................35
Multi-screen View................................................................39
Moves Page............................................................................40
Selecting a head...........................................................40
Presets...........................................................................41
Storing a position as a preset ...........................41
Activating a preset.............................................42

Polymotion Chat Studio 3.1.0 Quick Start Guide
iv
Editing a preset button......................................43
Moves ...........................................................................43
Activating a move..............................................44
Stop button .........................................................45
Changing Tracking Settings in the Client View...............45
Polymotion Tab Settings ............................................49
Depth Sensing .............................................................49
Aligning the Depth Sensing Heat Map....................52
Polymotion Chat API ..........................................................54
Chapter 2 Using Rail..................................................................... 55
Rail Setup ..............................................................................55
Configuring Rail ..................................................................57
Using the Rail ..............................................................58
Notes Regarding Rail Setup ................................................59
Appendix 1 Installation and Backup............................................... 61
System requirements for Polymotion Chat Studio ..........61
Installing Polymotion Chat .......................................61
Configuring the Polymotion System.................................62
Configuring the Blackmagic DeckLink cards.........62
Installing Polymotion Launcher ...............................63
Installing CV Engine ...........................................................68
Licensing your Polymotion Product ........................71
Upgrading from Polymotion Chat v2.8 to v3.1.0 ...72
Backup and Restore of CV Engine Settings......................73
Import ..........................................................................73
Export...........................................................................74
Save Config..................................................................74
Restore Defaults ..........................................................75
Remote Client Configuration.............................................76
Appendix 2 Troubleshooting........................................................... 79
Resolving Video Feed issues ...............................................79
Handling Lost Video Feed Issue ........................................79
Graphic Card Device Driver Issues..........................81
Typical symptoms, causes, and actions .............................82

1
Polymotion Chat Studio3.1.0 Quick Start GuidePolymotion Chat Studio3.1.0Quick Start Guide
Chapter 1 Polymotion Chat Studio 3.1.0
Overview of Polymotion Chat Tracking System
Polymotion Chat is an advanced broadcast camera automation system
solution. The advanced integrated AI engine detects face and limbs
building a model of the subject and uses this to control and predict
movement delivering high quality and natural camera motion. The easy
to use interface allows the operator to create presets, define static zones
(so the camera will only move when there is enough movement by the
subject), create an offset to allow for graphics to be on screen with the
talent, manage acceleration and deceleration so the movement remains
natural even on very tight or wide shots and many other options.
Setting up Polymotion Chat Studio
Polymotion Chat Studio can be set up on the following types of servers:
Dell 1U Server: Supports up to three channels or 3 robotic
heads
Dell 2U Server: Supports up to 6 channels or 6 robotic heads.
Cable connections and the type of heads supported for both servers are
similar, except that the Dell 2U server can support up to 6 heads. (For
more information on system requirements, refer to System requirements
for Polymotion Chat Studio on page 61.)

MRMC AFC Head
Power
Power
Power
Power
Broadcast Panel
SDI
Dell 1U Server (rear)
Ethernet Hub
Panasonic PTZ
head
PTA head (Junction
Box)
Power
Decklink card
ETHERNET
Sync (not used)
USB Hub
USB
Power
ETHERNET
ETHERNET
SDI
SDI
SDI
Polymotion Chat Studio 3.1.0 Quick Start Guide
2
Connecting Cables (Dell 1U Server)

MRMC AFC Head
Power
Power
Power
Power
Broadcast Panel
SDI
Dell 2U Server (rear)
Ethernet Hub
Panasonic PTZ
head
PTA head (Junction
Box)
Power
Decklink
card
ETHERNET
USB Hub
USB
Power
ETHERNET
ETHERNET
SDI
SDI
SDI
Polymotion Chat Studio 3.1.0 Quick Start Guide
3
Connecting Cables (Dell 2U Server)

Polymotion Chat Studio 3.1.0 Quick Start Guide
4
Launching Polymotion Chat
MHC Polymotion Chat runs via a utility called Polymotion Launcher. To
learn more about installing Polymotion Launcher, refer to Appendix 1
Installation and Backup on page 61.
1. Use the icon on desktop to launch Polymotion
Launcher.
2. Click/tap Polymotion CHAT Studio/Broadcast.
3. If you are launching this for the first time, you will be required to
add a new license file or a license code. Contact MRMC Support for
a new license. Refer to Licensing your Polymotion Product on page 71.
4. Once you have supplied a license code, MHC Server and Client are
launched, login to MHC Client as Admin:
Username: Admin
Password: Admin1234
Setting up Polymotion Chat using Network Setup and
Chat wizard
1. Cable together the robotic heads, Polymotion PC, cameras, and
joysticks participating in the Polymotion network. Also connect the
PC with the cameras using appropriate cables and data converters
depending on method used for streaming the video. The possible

Polymotion Chat Studio 3.1.0 Quick Start Guide
5
incoming sources of videos used by Polymotion system are: USB
Device, RTSP Stream, Decklink and NDI.
2. Use the FIND button to retrieve a list of available robots on your
network. Add all the robots that would be part of the Polymotion
Chat system in the MHC Network setup page. Remember to specify
the robot type for each of the participating robotic head
You can assign heads to a specific user, multiple users or all users.
3. Select Settings > CHAT WIZARD. This page shows the added
robots as boxes where video feed from each of them can be set up.
Note
If a selected robot does not go green, then check it is on the same IP
address range as the server PC. The Find button does a network wide
broadcast, therefore it finds heads even on different subnets.
Note
If an NDI protocol robot, such as that with a rig type of NDI_PTZ, is
not being detected in Network setup page (turning green), then it is
recommended that you download and install NDI Studio Monitor
tool from NDI website. If the NDI Studio Monitor cannot detect the
NDI protocol robot, then the Chat system will not detect it (as the
Chat system uses the same source library as the NDI Studio Monitor
for source detection).

Polymotion Chat Studio 3.1.0 Quick Start Guide
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4. Under VIDEO INPUT, select the source of the video feed.
5. Select the DEVICE. If the selected
video input is Decklink or USB
device, then DEVICE is the port
receiving the video feed from the
camera on the robot. If the selected
source is RTSP or NDI stream, then
add the stream address in the
appearing box.