Self Monitoring (cont.)
*****EXTREMELY IMPORTANT*****
After final set-up, test unit(s) completely to ensure that
proper coverage has been achieved (width, depth and
location of the pattern must be tested).
After the installation and operational check of the
system:
1. Place the proper labels on the door per ANSI/BHMA
A156.10 & BS 7036.
2. Instruct the owner of the door system operation and
how to test it. This should be checked on a daily
basis.
3. Instruct the owner on what to do if the door or any of
its components become damaged.
4. Strongly recommend to the owner that the complete
entry be inspected twice a year as part of the service
agreement.
Section 10
Troubleshooting
PROBLEM 1: Door does not open
LED STATUS: Off
CAUSE 1: Sensor Connector
SOLUTION 1: Tighten connector or reconnect
CAUSE 2: Power Supply
SOLUTION 2: Check that the power supply is properly
connected and 12V to 24V AC or DC
CAUSE 3: Sensor Wiring
SOLUTION 3: Double check sensor wiring.
PROBLEM 2: Door operates by itself (ghosting)
LED STATUS: Door Opens=RED, Door Closes=Green
CAUSE 1: There is an object moving in the
detection area
SOLUTION 1: Remove the moving object from
detection area
CAUSE 2: Sensitivity too high
SOLUTION 2: Turn down sensitivity
CAUSE 3: Dust, frost or water droplet on the
sensor lens
SOLUTION 3: Wipe sensor lens with clean cloth and
install a weather cover if necessary
CAUSE 4: Detection pattern is too far from the
door, detecting people passing by
SOLUTION 4: Adjust detection pattern
CAUSE 5: Detection area overlaps with that of
another sensor
SOLUTION 5: Ensure different frequency setting for
each sensor
CAUSE 6: Detection of falling snow, insects,
leaves, etc.
SOLUTION 6: Adjust the Monitor Mode
PROBLEM 3: When door opens or closes, LED ORANGE
LED STATUS: ORANGE
CAUSE 1: Detection row “ROW 1” (”ROW 2” when
“Doorway Learn” is turned ON) is
focused too close to the door
SOLUTION 1: Adjust detection depth of rows away
from the door
PROBLEM 4: Door opens and remains in the open
position
LED STATUS: RED
CAUSE 1: Detection area changed, while infinity
presence timer setting is in use
SOLUTION 1: Repower the sensor or change the
presence timer settings to 30 or 60
seconds
CAUSE 2: Incorrect Sensor Wiring
SOLUTION 2: Double check sensor wiring
CAUSE 3: Reflected Signal Saturation
SOLUTION 3: Remove highly reflective objects
from the detection area, or lower the
sensor sensitivity
LED STATUS: GREEN/RED FLASH
CAUSE 1: Internal Sensor Error
SOLUTION 1: Replace the sensor
Page 6
DH400v1214
High Mount Active Infrared Presence Detector for Automatic Door Control INSTALLATION INSTRUCTIONS
DH400
8701 Castle Park Drive Indianapolis, Indiana 46256
Telephone: (317) 842-2545 www.mssedco.com custsvc@mssedco.com
