Multitech Zpx Multimodem MT5634ZPX-PCI-V92 User manual

ii
MultiModemZPX User Guide
MT5634ZPX-PCI-V92
P/N S0000197 Revision A
Copyright © 2001 by Multi-Tech Systems, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
A 12/26/01 Manual released.
Trademarks
MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,
Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, and Windows 2000
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. All other brand and product names mentioned in this publication are trademarks or
registered trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;
5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;
5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;
5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.
Other patents pending.
Notice
Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure, and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
U.S.A
Telephone [phone] or [phone]
Fax [phone]
Technical Support [phone]
Internet http://www.multitech.com

Contents
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MultiModemZPX User Guide
Chapter 1: Introduction
Introduction ............................................................................................................................. 2
Product Description................................................................................................................ 2
What Is in Your Modem Package? ....................................................................................... 2
Chapter 2: Installation
Introduction ............................................................................................................................. 4
What You Will Need ..............................................................................................................4
Safety Warnings ...................................................................................................................... 4
Step 1: Install the MultiModemZPX in your Computer ................................................... 5
Step 2: Make the External Connections ............................................................................... 6
Line Connection ............................................................................................................... 6
Phone Connection............................................................................................................ 6
Microphone Connection ................................................................................................. 7
Sound Card and Speaker Connections ......................................................................... 7
Step 3: Install the Modem Driver ......................................................................................... 8
Windows 95 ......................................................................................................................8
Windows 98/Me .............................................................................................................. 8
Windows NT 4.0 ............................................................................................................ 11
Windows 2000 ................................................................................................................ 13
Step 4: Configure the Modem for Your Country ............................................................. 15
The Global Wizard Utility ............................................................................................ 15
AT Commands ............................................................................................................... 15
Step 5: Install and Configure Your Software .................................................................... 16
Chapter 3: Operation
Introduction ........................................................................................................................... 18
Configuring the Modem ...................................................................................................... 18
PhoneTools Features ............................................................................................................ 18
Connecting to the Internet ................................................................................................... 18
Dial-Up Networking ............................................................................................................ 19
Sending a Fax ........................................................................................................................ 19
References .............................................................................................................................. 20
Chapter 4: AT Commands, S-Registers & Result Codes
Introduction ........................................................................................................................... 22
AT Commands ...................................................................................................................... 23
S-Registers.............................................................................................................................. 40
Result Codes .......................................................................................................................... 43
Chapter 5: Remote Configuration
Introduction ........................................................................................................................... 46
Basic Procedure ..................................................................................................................... 46
Setup ....................................................................................................................................... 46
To Change the Setup Password ................................................................................... 46
To Change the Remote Escape Character .................................................................. 47

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Chapter 6: Solving Problems
Introduction ........................................................................................................................... 49
The Modem Does Not Respond to Commands ............................................................... 49
The Modem Cannot Connect When Dialing .................................................................... 50
The Modem Disconnects While Online ............................................................................. 51
The Modem Cannot Connect When Answering .............................................................. 52
File Transfer Is Slower Than It Should Be ......................................................................... 52
Data Is Being Lost ................................................................................................................. 52
There Are Garbage Characters on the Monitor ................................................................ 53
The Modem Doesn’t Work with Caller ID ........................................................................ 53
Fax and Data Software Can’t Run at the Same Time ...................................................... 53
The Voice Functions Don’t Work ....................................................................................... 53
Voice Mail Test............................................................................................................... 54
Loopback Test ................................................................................................................ 54
Speakerphone Test ........................................................................................................ 54
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 56
FCC Part 15 ............................................................................................................................ 57
Fax Branding Statement ....................................................................................................... 57
Canadian Limitations Notice .............................................................................................. 58
Industry Canada ................................................................................................................... 58
Protection Against Contact with TNV Circuit .................................................................. 58
EMC, Safety, and R&TTE Directive Compliance ............................................................. 59
New Zealand Telecom Warning Notice ............................................................................ 59
South African Notice ............................................................................................................60
International Modem Restrictions ...................................................................................... 60
Appendix B: Technical Specifications .................................................................................. 61
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 63
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 63
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 64
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 65
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 67
Online Warranty Registration ............................................................................................. 67
Service .................................................................................................................................... 67
U.S. and Canadian Customers ..................................................................................... 67
International Customers (outside U.S.A. and Canada) ........................................... 68
International Distributors ............................................................................................. 68
Technical Support ................................................................................................................. 69
Internet Sites .......................................................................................................................... 69

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Appendix E: Upgrading the Modem
Introduction ........................................................................................................................... 70
Upgrade Overview ............................................................................................................... 70
Step 1: Identify the Modem Firmware ............................................................................... 70
Step 2: Identify the Current Firmware Version ................................................................ 71
Step 3: Download the Upgrade File ................................................................................... 71
Step 4: Extract the Upgrade Files........................................................................................ 71
Step 5: Document and Clear Your Stored Paramenters .................................................. 71
Step 6: Upgrade the Modem’s Firmware .......................................................................... 72
Step 7: Restore Your Parameters ........................................................................................ 72
Appendix F: Installing Under Linux
Introduction ........................................................................................................................... 73
Standard Linux Serial Port Definitions.............................................................................. 73
Installation ............................................................................................................................. 73
Setup ....................................................................................................................................... 73
Using the Terminal Program Minicom to Verify Operation .......................................... 74
Using the Modem to Call the Internet ............................................................................... 74
Calling the ISP ....................................................................................................................... 75
Answering Calls .................................................................................................................... 75
Appendix G: Installing Under SCO OpenServer
Introduction ........................................................................................................................... 76
Installation ............................................................................................................................. 76
Setup ....................................................................................................................................... 76
Index ....................................................................................................................................................................... 77

1
Introduction

1 Introduction
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MultiModemZPX User Guide
Introduction
Congratulations on your purchase of the MultiModemZPX. You have acquired one
of the finest internal V.92 data/fax/voice modems available today from one of the
world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will
help you to install, configure, test, and use your modem.
Product Description
The MultiModemZPX is a full-featured internal data/fax/voice modem designed
for Pentium computers in Windows Plug and PlayTM environments. Its half-length
card can be plugged into any available PCI slot.
The MultiModemZPX provides high-speed data transfer and fax capabilities for small
businesses, telecommuters, and SOHO users. Its compatibility with the new ITU-T V.92
protocol provides quick connections, downstream transmissions at speeds up to 56K
bps*, and upstream transmissions at speeds up to 48K bps when connected to V.92-
compatible Internet service providers. Transmissions between the MultiModemZPX
and other client modems are limited to 33.6K bps, as are upstream transmissions to
non-V.92-compatible ISPs and downstream transmissions that are converted more
than once on the telephone network.
The MultiModemZPX also supports “Super G3”ITU-T V.34 fax communications at
speeds up to 33.6K bps with Class 2.1 fax commands.
Modem features include Plug and Play operation, callback security, and remote
configuration. In standard mode, you can store up to four command lines or
telephone numbers of up to 40 characters each in the modems’nonvolatile memory.
In callback security mode, you can store up to 30 passwords and dialing strings.
Other modem capabilities include voice operation using the included software,
AT&T calling card tone detection, pulse and tone dialing, adaptive answer, DTR
dialing, U.S. Caller ID reporting, two-wire leased-line operation, 11-bit operation,
V.42 error correction, and V.42bis and V.44 data compression.
What Is in Your Modem Package?
Your modem package has several components. Make sure you have them all before
trying to operate your modem. The MultiModemZPX package should include:
4 An MT5634ZPX-PCI-V92 data/fax/voice modem
4 An RJ-11 telephone cable
4 A printed Quick Start Guide
4 A MultiModemZPX CD containing the modem driver and this User Guide
4 A CD containing data communications and other programs
If any item is missing, please contact Multi-Tech Systems or your dealer/distributor
(see Appendix D for information on contacting Multi-Tech via telephone, fax, or the
Internet).
*Though this modem is capable of 56K bps download performance, line impairments, public
telephone infrastructure, and other external technological factors currently prevent maxi-
mum 56K bps connections.

2
Installation

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MultiModemZPX User Guide
Introduction
This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/
voice modem and make your first calls.
What You Will Need
Before starting, please make sure you have everything you need:
We supply
4 An MT5634ZPX-PCI-V92 data/fax/voice modem
4 An RJ-11 telephone cable
4 A printed Quick Start Guide
4 An installation CD containing a modem driver and this User Guide
4 A CD containing data communications and other programs
You supply
4 A 100-MHz or faster Pentium personal computer with an unused PCI expansion
slot. For video conferencing, we recommend a 166-MHz or faster computer.
4 Windows 95, 98, NT, 2000, or Linux (2.2.x kernal) operating system installed
4 A CD-ROM drive
4 Tools to open your computer
4 The computer’s manual
4 A nearby telephone line jack
4 A 3.58mm (9/64-inch) plug male-to-male stereo patch cord (optional)
4 An external speaker or headphone (optional)
4 An external microphone (optional)
Safety Warnings
•Use this product only with UL- and CUL-listed computers (U.S.A.)
•To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
•Never install telephone wiring during a lightning storm.
•Never install a telephone jack in a wet location unless the jack is specifically
designed for wet locations.
•Never touch uninsulated telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
•Use caution when installing or modifying telephone lines.
•Avoid using a telephone during an electrical storm; there is a risk of electrical
shock from lightning.
•Do not use a telephone in the vicinity of a gas leak.

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Step 1: Install the MultiModemZPX in your Computer
Figure 2-1. The MultiModemZPX.
Installing the MultiModemZPX requires you to open your computer. Please consult
your computer manual in addition to the following instructions.
1. Turn off the computer and unplug it. Failure to do so may result in damage to
both the MultiModemZPX and the computer. Do not turn on the computer until
the instructions tell you to do so.
2. Remove the cover from the computer as instructed in the computer manual.
3. Select an empty PCI expansion slot. Remove the expansion slot cover and save
the retaining screw.
4. Before handling the MultiModemZPX, discharge static in your body by touching
a metal piece of the computer chassis. Carefully remove the MultiModemZPX
from its antistatic bag, handling it only by the mounting bracket and edges. Do
not touch the gold-plated connectors along the bottom edge.
5. Place the MultiModemZPX directly above the expansion slot and gently, but
firmly, push it into the connector until the card’s retaining bracket is flush
against the computer chassis.
6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.
7. Replace the cover of the computer.

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Step 2: Make the External Connections
Now connect the MultiModemZPX to the telephone line and, optionally, to your
telephone. For voice mail or speakerphone use, you can also connect it to a micro-
phone and an external speaker, headphone, or sound card. The microphone can be
used for recording answering machine messages or for speakerphone use. The
speaker or headphone can be used for playing back messages or as a speakerphone.
LINE
MIC
LINE
PHONE
MIC IN
LINE OUT
PHONE
LINE
Figure 2-2. MT5634ZPX-PCI-V92 connectors.
Line Connection
Plug one end of the provided telephone cable into the modem’s LINE jack, and the
other end into a telephone wall jack. This is the only required connection.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the
phone into the LINE jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC) and Industry Canada
impose certain restrictions on equipment connected to public telephone systems.
For more information, see Appendix A.
Phone Connection
If you wish to connect a telephone to the same line as the modem, plug it into the
modem’s PHONE jack.
Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the
phone into the LINE jack or the line cable into the PHONE jack.

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Microphone Connection
For voice mail or speakerphone applications, plug an unamplified microphone into
the MIC jack. The microphone should have a stereo 3.58mm (9/64-inch) mini plug.
Do not use a monophonic microphone.
Sound Card and Speaker Connections
For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-
to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE
IN jack on your sound card. If your sound card does not have a LINE IN jack, use its
MIC jack.
This will allow you to hear modem activity whether it is originating or answering a
call, or playing a recorded message. If you do not have a sound card, you can plug
an amplified speaker into the LINE OUT jack.

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MultiModemZPX User Guide
Step 3: Install the Modem Driver
If you use Windows 95 or newer, you must install the modem driver. The modem
driver tells Windows how to control the modem. If you use a Linux operating sys-
tem, please see Appendix F for installation instructions. If you use the SCO OpenS-
erver operating system, please see Appendix G.
Windows 95
1. After installing the MultiModemZPX into your computer, turn the computer on
and allow Windows 95 to start. As the computer starts, it automatically detects
the new modem, and the New Hardware Found wizard appears.
2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive, and then
click Next. Windows begins searching for the driver.
3. When Windows says it has found an updated driver for the Multi-Tech
MT5634ZPX-PCI-V92, click Finish to complete the modem driver installation.
4. When Windows says it has found the driver for the Voice Modem, click Next.
5. When prompted, click Finish to complete the installation.
6. After completing the hardware and driver installation, you must configure your
modem for country-specific operation. See “Step 4: Configure the Modem for
Your Country”for configuration instructions.
7. After setting up your modem for country-specific operation, you’ll want to con-
figure your communications software or Windows Dial-Up Networking. Infor-
mation about configuring your communications software can be found in Step 5.
Windows 98/Me
1. After installing the MultiModemZPX into your computer, turn the computer on
and allow Windows to start. As the computer starts, it automatically detects the
new modem, and the New Hardware Found wizard appears.
2. Click Next to begin the installation.
3. When the wizard asks, “What do you want Windows to do?”Select Search for
the best driver for your device, and then click Next.
4. When the wizard says, “Windows will search for new drivers in its driver data-
base on your hard drive and in any of the following selected locations,”insert
the MultiModemZPX CD into your computer’s CD-ROM drive, and then select
CD-ROM drive. Click Next.
5. When prompted, select the driver for the Multi-Tech MT5634ZPX-PCI-V92, and
then click Next.
6. If the Insert Disk dialog box says that the file 56ZPX.CAT cannot be found, click
Skip File to continue the installation.
7. When prompted, click Finish to complete the modem driver installation.

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8. When the Add New Hardware wizard says it will search for new drivers for the
Wave device for the voice modem, click Next.
9. Select Search for the best driver for your device, and then click Next.
10. Select CD-ROM drive, and then click Next.
11. When Windows says it has found the driver for the voice modem, click Next to
continue.
12. When prompted, click Finish to complete the installation.
13. After completing the hardware and driver installation, you must configure your
modem for country-specific operation. See “Step 4: Configure the Modem for
Your Country”for configuration instructions.
14. After setting up your modem for country-specific operation, you’ll want to con-
figure your communications software or Windows Dial-Up Networking. Infor-
mation about configuring your communications software can be found in Step 5.
Changing the Windows 95/98/Me COM port assignment
Unlike an external modem, the MultiModemZPX contains its own serial port. When
Windows detects the MultiModemZPX, it assigns the next available COM port to it.
Since COM1 through COM4 are standard serial ports in Windows computers, Win-
dows typically assigns COM5 to the modem’s serial port.
If Windows assigns the modem to a COM port higher than 4, then certain legacy soft-
ware applications will not recognize the modem. To correct this situation, Multi-Tech
Systems provides two additional driver files on the MultiModemZPX CD that may
be used to reassign the modem to either COM3 or COM4. To reassign the COM port:
1. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.
2. Click Start | Settings | Control Panel. Double-click the System icon.
3. Select the Device Manager tab, and double-click the Modem icon.
4. Double-click MT5634ZPX-PCI-V92 to go to the Properties dialog box.
5. Select the Driver tab. Click the Update Driver button and follow the Update
Device Driver wizard prompts. The wizard requests you to specify the path of
the new driver. If you’d like to reassign your modem to COM3, type D:\COM-
3\pcicom3.inf, where D: is the drive letter associated with your computer’s CD-
ROM drive. If you want to reassign your modem to COM4, type
D:\COM-4\pcicom4.inf and continue with the wizard’s instructions.
6. When the wizard completes its installation, your modem should be reassigned
to the new COM port.

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Verifying the Windows 95/98/Me Configuration
Windows assigns an interrupt request (IRQ) number for your modem. Because the
number of IRQs is limited, a computer with several accessories may not have an
available IRQ for your new modem. In that case, you may have to decide which of
your other accessories you can modify or do without.
Be aware that resource settings should be changed only by users with expert knowl-
edge of computer hardware and hardware configurations.
Note: Changing resource settings improperly can disable your hardware and can
cause your computer to malfunction or be inoperable.
Use the following procedure to check the assignments Windows has made for your
modem:
1. Click Start | Settings | Control Panel. Double-click the System icon.
2. When the System Properties dialog box appears, click the Device Manager tab.
A list of device types appears.
3. Double-click Modem to display a list of modems installed in your computer.
4. Double-click Multi-Tech Systems MT5634ZPX-PCI-V92. The Modem Proper-
ties dialog box appears.
5. Click the Resources tab and note the Conflicting Device list. If there is a conflict
between your modem and another device in your computer, the information ap-
pears here. For help in resolving a conflict, click Start | Help, and then search
the Help index for the Hardware Conflict Troubleshooter. When finished, click
OK to exit the System Properties dialog box.
6. In Control Panel, double-click the Modems icon.
7. When the Modems Properties dialog box appears, click the Diagnostics tab. A
list of ports and devices appears.
8. Highlight the COM port associated with the MT5634ZPX-PCI-V92. Click More
Info. Clicking More Info causes Windows to send commands to and receive re-
sponses from the modem. The system also displays information about the mo-
dem’s COM port.
9. Write down the modem’s port, interrupt, address, and highest speed. You will
need this information to configure any legacy (nonWindows) communications
software you install.
Port: COM ______ Interrupt: _______ Address: _________ Speed: _________
10. Click the General tab. Select Multi-Tech Systems MT5634ZPX-PCI-V92, and
click Properties to review the modem’s default communications settings. Do not
change any settings unless you have special requirements.
11. Click Dialing Propertiesand review your dialing settings. If you are required to
dial 9to get an outside line, type 9in the local and long distance boxes. If you
have Call Waiting service, disable Call Waiting to prevent it from interrupting a
data or fax transmission. When you are finished, click OK to exit the dialog box.

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Windows NT 4.0
Before you begin a Windows NT installation, make sure Windows NT Service Pack 3
or newer is installed on the computer. Also, to add and remove devices you must be
logged on with Administrator privileges.
1. After installing the MultiModemZPX modem into your computer, turn the com-
puter on and allow Windows NT to start.
2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.
3. When the MT5634ZPX-PCI Autorun menu appears, choose Windows NT Setup.
4. The Multi-Tech Systems NT4 PCI Modem Setup dialog box shows the COM
port assigned to the modem. You can change the COM port assignment by click-
ing the down arrow and selecting an unused COM port.
5. Now click Install. The MT5634ZPX-PCI-V92 driver is installed on the selected
COM port.
6. When a message asking you to restart the computer appears, remove the CD
from the CD-ROM drive, and then click OK to restart the computer.
Remote Access Setup
Before you can use your modem, Dial-Up Networking must be installed, and the
new modem must be selected as the Remote Access Service device.
If Dial-Up Networking is not installed
1. Double-click the My Computer icon, and then double-click the Dial-Up Net-
working icon. If Dial-Up Networking is not installed, you will see an Install
button in the Dial-Up Networking dialog box.
2. Insert the Windows NT 4.0 compact disc into the CD-ROM drive.
3. Click Install in the Dial-Up Networking dialog box.
4. In the Add RAS Device dialog box, choose Multi-Tech Systems MT5634ZPX-
PCI-V92, and then click OK.
5. In the Remote Access Setup dialog box, click Configure.

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6. In the Configure Port Usage dialog box, select Dial out only, Receive calls
only, or Dial out and receive calls, depending upon how the phone line will be
used. Click OK.
7. In the Remote Access Setup dialog box, click Network.
8. In the Network Configuration dialog box, make sure that only TCP/IP is select-
ed, and then click OK.
9. If there is a network interface card that does not have TCP/IP bound to it, the
Microsoft TCP/IP Properties window appears. Click Cancel to close the window.
10. Click Continue, and then click Restart to finish the installation.
11. After completing the hardware and driver installation, you must configure your
modem for country-specific operation. See “Step 4: Configure the Modem for
Your Country”for configuration instructions.
12. After setting up your modem for country-specific operation, you’ll want to con-
figure your communications software or Windows Dial-Up Networking. Infor-
mation about configuring your communications software can be found in Step 5.
If Dial-Up Networking is already installed
1. Double-click the My Computer icon, then the Control Panel icon, and then the
Network icon.
2. In the Network dialog box, click the Services tab, and then double-click Remote
Access Service.
3. In the Remote Access Setup dialog box, a list of modems is displayed. Click Add.
4. In the Add RAS Device dialog box, choose Multi-Tech Systems MT5634ZPX-
PCI-V92, and then click OK.
5. In the Remote Access Setup dialog box, click Configure.
6. In the Configure Port Usage dialog box, select Dial out only, Receive calls
only, or Dial out and receive calls, depending upon how the phone line will be
used. Click OK.
7. In the Remote Access Setup dialog box, click Continue.
8. The system processes the new information and the Network Settings Change
dialog box appears. Select Yes to restart your computer.
9. After completing the hardware and driver installation, you must configure your
modem for country-specific operation. See “Step 4: Configure the Modem for
Your Country”for configuration instructions.
10. After setting up your modem for country-specific operation, you’ll want to con-
figure your communications software or Windows Dial-Up Networking. Infor-
mation about configuring your communications software can be found in Step 5.

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Verifying the Windows NT Configuration
To verify your modem configuration in Windows NT:
1. Click Start |Settings |Control Panel. Double-click Modems.
2. The Modem Properties dialog box appears, showing the COM port associated
with the modem.
3. Click Properties. View the General tab to display information about modem
speed. Click the Connection tab to see information about connection and call
preferences.
You can also view configuration information under NT’s Remote Access Services, by
clicking Start |Settings |Control Panel. Double-click the Network tab. Click the
Services tab, Highlight Remote Access Services and then click Properties. The list
of modems and associated COM ports appears.
Windows 2000
1. After installing the MultiModemZPX into your computer, turn the computer on
and allow Windows 2000 to start. As the computer boots, it automatically de-
tects the new modem, and the Found New Hardware wizard appears.
2. Click Next to begin the driver installation.
Note: If a Digital Signature Not Found message appears at any point during the
installation process, select Yes to continue the installation.
3. In the Install Hardware Device Drivers dialog box, select Search for a suitable
driver for my device, and then click Next.
4. In the Driver Files Search Results dialog box, select CD-ROM drives.
5. Insert the MultiModemZPX CD into the CD-ROM drive, and then click Next.
6. When the Driver Files Search Results dialog box says Windows has found a
driver, click Next.
7. When the Completing the Found New Hardware Wizard dialog box says Win-
dows has finished installing the software for this device, click Finish.
8. After completing the hardware and driver installation, you must configure your
modem for country-specific operation. See “Step 4: Configure the Modem for
Your Country”for configuration instructions.
9. After setting up your modem for country-specific operation, you’ll want to con-
figure your communications software or Windows Dial-Up Networking. Infor-
mation about configuring your communications software can be found in Step 5.
Verifying the Windows 2000 Configuration
To verify your modem adapter configuration in Windows 2000:
1. Click Start | Settings | Control Panel. Double-click Phone and Modem Properties.
2. In the Phone and Modem Properties dialog box, click the Modems tab.

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3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then
click the Properties button to display information about your modem settings.
•Extra AT commands (see Chapter 4) may be entered in the Extra initializa-
tion commands field.
•To change port assignments, click Advanced Port Settings. Use the COM
Port number list to select an unused COM port.
Windows 2000 automatically configures Plug and Play devices such as the Multi-
ModemZPX to work properly with other devices installed in your computer.
If you are using non-Plug and Play devices in your computer and a resource conflict
occurs that requires manual resource configuration, consult the instruction manual
supplied with the device in question.
Be aware that resource settings should be changed only by users with expert knowl-
edge of computer hardware and hardware configurations. Changing resource set-
tings improperly can disable your hardware and can cause your computer to
malfunction or become inoperable.
Viewing system resources
1. Click Start | Settings | Control Panel.
2. Double-click System, and then click the Hardware tab.
3. Click Device Manager.
4. Click the Action tab to display information about Device Manager options.
Removing Previous Modems from Windows 2000
1. To remove a modem adapter from Windows 2000, click Start | Settings | Con-
trol Panel. Double-click Add/Remove Hardware.
2. The Add/Remove Hardware Wizard displays. Click Next.
3. When the Choose Hardware Task dialog box displays, select Uninstall/Unplug
a device.
4. In the Choose a Removal Task dialog box, select Uninstall a device, and then
click Next.
5. The Installed devices on your computer dialog box provides a list of devices
installed on your computer. Select the device you want to uninstall from the list.
Click Next.
6. In the Uninstall a Device dialog box, verify that the correct device is highlighted,
and then select Yes. Click Next to continue.
7. When the Completing the Add/Remove Hardware dialog box indicates Win-
dows has successfully uninstalled the device, click Finish.
Note: If you are removing a Plug and Play device from Windows 2000, you must
physically remove the device from the computer or Windows 2000 will request
driver installation each time the system starts.

2 Installation
15
MultiModemZPX User Guide
Step 4: Configure the Modem for Your Country
Before you use your modem, you must configure it for the country in which it will
be used. You must also do this if you move the modem to another country after it has
been configured for the first country. You can use one of two configuration methods:
the Global Wizard utility or AT commands.
The Global Wizard Utility
The Global Wizard configuration utility is recommended for computers running
Windows 95 or newer.
1. Insert the MultiModemZPX CD into the CD-ROM drive. The Autorun menu
should appear.
2. Click Initial Setup and Country Selection.
3. In the Global Wizard dialog box, select either Run from CD or Install on your
PC. Choose the former to configure your modem without installing the Global
Wizard on your computer. Choose the latter to install the Global Wizard on you
computer and Start menu.
4. Click Next. The Global Wizard searches for your modem and identifies it.
5. Click Next.
6. Select the country in which the modem will be used, and then click Next.
7. Review your choice of country. If it is correct, click Next to configure the modem.
8. When Global Wizard announces that the parameters have been set, click Finish
to exit.
AT Commands
Non-Windows users can configure the modem using AT commands. You must enter
these commands in your communication program’s terminal window.
1. Run your favorite communication program, and open the program’s terminal
window.
2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is
the country code in hexadecimal notation, and then press Enter.
3. To verify the change, type ATI9, and then press Enter. The country code is dis-
played in decimal format.
Example of country, command and result codes
Country AT command Result code
(hexadecimal) (decimal)
Euro/NAM AT%T19,0,34 (default) 52
Japan AT%T19,0,10 16
A complete list of country codes can be found on the Multi-Tech Web site at
http://www.multitech.com/GlobalModem/config.