Multitech MultiModem iSMS SF100-G User manual

MultiModem®iSMS
Intelligent SMS Server
Models: SF 100-G
SF 400-G
SF 800-G
User Guide for System Administrators
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Copyright and Technical Support
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 2
MultiModem® iSMS
User Guide for Administrators
Models: SF 100, SF 400, SF 800
Document S000461B
Copyright © 2010
This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc. All rights reserved.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Revision Date Description
A08/21/09 Initial release of SF 400 and 800.
B 09/02/10 Release of 1.44 version.
Trademarks
MultiModem is a trademark of Multi-Tech Systems, Inc. The Multi-Tech logo is a registered trademark of Multi-
Tech Systems, Inc.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
Internet Address: http://www.multitech.com
Contacting Multi-Tech Support
Online Support Portal
support.multitech.com
In order to better serve our customers, manage support requests and shorten resolution times, we have
created the online web portal allowing you to submit questions regarding Multi-Tech products directly to our
technical support team. Get answers to your most complex questions, ranging from implementation,
troubleshooting, product configuration, firmware upgrades and much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com
Knowledge Base and Support Services
www.multitech.com/en_US/SUPPORT
The Knowledge Base provides immediate answers to your questions and gives you access to support
resolutions for all Multi-Tech products. Visit our support area on the website for other support services.
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: [e-mail] (44) 118 959 7774
U.S., Canada, all others: [e-mail] [phone] or [phone]
Warranty
Warranty and repair information for your product can be found at:
http://www.multitech.com/en_US/COMPANY/Policies/warranty/
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Table of Contents
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 3
Contents
CHAPTER 1–SAFETY INFORMATION AND PRODUCT DESCRIPTION .............................................................................. 6
Safety Warnings................................................................................................................................................ 6
Ethernet Port Caution ................................................................................................................................ 6
Handling Precautions ................................................................................................................................. 6
Ship Kit Contents .............................................................................................................................................. 6
MultiModem iSMS Documentation.................................................................................................................. 7
Front and Back Panels ...................................................................................................................................... 7
SF 100 Front Panel ..................................................................................................................................... 7
SF 100 Front Panel LEDs............................................................................................................................. 7
SF 400/800 Front Panel.............................................................................................................................. 8
SF 400/800 Front Panel LEDs ..................................................................................................................... 8
SF 100 SIM Card Installation ...................................................................................................................... 8
SF 400/800 SIM Card Installation............................................................................................................... 9
Modem Numbering.................................................................................................................................. 10
Back Panels............................................................................................................................................... 10
Back Panel Connectors............................................................................................................................. 10
Panel Mounting (SF 100).......................................................................................................................... 11
Rack or Wall Mounting (SF 400/800) ....................................................................................................... 12
Technical Specifications.................................................................................................................................. 13
CHAPTER 2–GETTING STARTED ....................................................................................................................... 14
Setting Up Your MultiModem iSMS................................................................................................................ 14
SF 100 Cabling .......................................................................................................................................... 15
SF 400/800 Cabling................................................................................................................................... 16
Establishing TCP/IP Communication............................................................................................................... 17
Obtaining and Activating a Wireless Account ................................................................................................ 20
Important Note About Service Provider Fees.......................................................................................... 20
Direct Communication to the Cellular Modem........................................................................................ 20
Signal Strength ......................................................................................................................................... 21
Using AT Commands to Check Network Registration and Roaming Status............................................. 21
CHAPTER 3–ISMS BASICS AND THE SETUP WIZARD ............................................................................................. 22
Starting the iSMS ............................................................................................................................................ 22
Open a Web Browser ............................................................................................................................... 22
Login ......................................................................................................................................................... 22
Web Interface Opens ............................................................................................................................... 22
Navigating the Screens ................................................................................................................................... 23
Menus ...................................................................................................................................................... 23
Table of Menus and Sub-Menus .............................................................................................................. 24
Saving System Configuration Changes ........................................................................................................... 25
Save & Restart Button under Menu Bar .................................................................................................. 25
Using the MultiModem iSMS Wizard Setup ................................................................................................... 26
Use the Wizard Setup for Quick Configuration........................................................................................ 26
Open the Wizard Setup Screen................................................................................................................ 26
Save & Restart.......................................................................................................................................... 27
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Table of Contents
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 4
CHAPTER 4–USING THE MULTIMODEM ISMS WEB INTERFACE .............................................................................. 28
Administration................................................................................................................................................ 28
Administration > System Setup................................................................................................................ 28
Administration > SNTP Client ................................................................................................................... 30
Administration > Administrative Access .................................................................................................. 32
Administration > Admin Access > Allowed Networks.............................................................................. 33
Administration > Remote Syslog.............................................................................................................. 33
Administration > Tools ............................................................................................................................. 34
Administration > Factory Defaults ........................................................................................................... 35
Network Setup................................................................................................................................................ 36
Network Setup > IP Settings..................................................................................................................... 36
Network Setup > Cellular Modem............................................................................................................ 37
Save & Restart.......................................................................................................................................... 39
SMS Services ................................................................................................................................................... 40
SMS Services > Address Book................................................................................................................... 40
SMS Services > Groups ............................................................................................................................. 42
SMS Services > International Number ..................................................................................................... 43
SMS Services > Users................................................................................................................................ 43
SMS Services > SMS Settings.................................................................................................................... 45
SMS Services > Send SMS......................................................................................................................... 47
SMS Services > SMS API ........................................................................................................................... 50
SMS Services > Load Balancing ................................................................................................................ 52
SMS Services > Inbox................................................................................................................................ 53
SMS Services > Outbox............................................................................................................................. 54
Triggers ........................................................................................................................................................... 55
Triggers > Authentic List........................................................................................................................... 55
Triggers > Broadcast Triggers................................................................................................................... 55
Triggers > Action Triggers......................................................................................................................... 57
Triggers > Pre-Configured SMS ................................................................................................................ 59
Save & Restart.......................................................................................................................................... 59
Utilities............................................................................................................................................................ 60
Utilities > Backup...................................................................................................................................... 60
Utilities > Firmware Upgrade ................................................................................................................... 61
Import & Export Address Book ....................................................................................................................... 62
Import & Export Address Book > Import.................................................................................................. 62
Import & Export Address Book > Export .................................................................................................. 64
Statistics & Logs .............................................................................................................................................. 65
Statistics & Logs > System Information.................................................................................................... 65
Statistics & Logs > SMS Statistics ............................................................................................................. 66
Statistics & Logs > Load Balancing Statistics ............................................................................................ 67
Statistics & Logs > Log Traces................................................................................................................... 68
CHAPTER 5–THE NON-ADMINISTRATIVE USER INTERFACE ..................................................................................... 69
Introduction.................................................................................................................................................... 69
Web Interface Available to Non-Administrative Users .................................................................................. 69
How Non-Administrative Users Login ...................................................................................................... 69
CHAPTER 6–SMS EXAMPLES.......................................................................................................................... 71
Ensure the SIM Card Is Installed Correctly & Activated ................................................................................. 71
Creating a Broadcast Message for Future Use ............................................................................................... 73
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Table of Contents
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 5
APPENDIX A–APPLICATION PROGRAMMING INTERFACE (API)................................................................................ 74
Introduction.................................................................................................................................................... 74
Purpose .................................................................................................................................................... 74
Scope........................................................................................................................................................ 74
Acronyms and Definitions ........................................................................................................................ 74
SMS API........................................................................................................................................................... 75
HTTP API................................................................................................................................................... 75
TCP API ..................................................................................................................................................... 91
Receive SMS API ............................................................................................................................................. 94
Non Polling Mode Receive SMS API......................................................................................................... 94
HTTP Receive API – Non-Polling Mode .................................................................................................... 95
TCP Receive API – Non-Polling Mode....................................................................................................... 97
Polling Mode Receive SMS API................................................................................................................. 99
Receive API – Polling Mode.................................................................................................................... 100
APPENDIX B–TABLE OF COMMONLY SUPPORTED SUBNET ADDRESSES.....................................................................106
APPENDIX C–ANTENNA FOR THE MULTIMODEM ISMS .......................................................................................109
RF Specifications ........................................................................................................................................... 109
Antenna Specifications ................................................................................................................................. 109
GSM/EGSM Antenna Requirements/Specifications .............................................................................. 109
Antennas Available from Multi-Tech Systems, Inc. ............................................................................... 109
PTCRB Requirements Note..................................................................................................................... 109
FCC Requirements Note ......................................................................................................................... 109
APPENDIX D–WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT DIRECTIVE (WEEE) ..................................................110
APPENDIX E–TIME ZONE ABBREVIATIONS ........................................................................................................111
APPENDIX F–END USER LICENSE AGREEMENT (EULA) ........................................................................................112
APPENDIX G–REGULATORY INFORMATION .......................................................................................................114
INDEX .......................................................................................................................................................117
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Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 6
Chapter 1 – Safety Information and
Product Description
The Multi-Tech iSMS is an intelligent Short Message Services (SMS) server that empowers businesses with the
ability to broadcast and receive SMS text messages with a click of a button. The ready-to-use solution simply
plugs into the Ethernet network and connects to the wireless network via an integrated quad-band GSM
modem. Now anyone on the network can broadcast messages allowing organizations to reach clients,
subscribers, members and prospects in real-time via SMS.
Safety Warnings
Ethernet Port Caution
The Ethernet port is not designed to be connected to a Public Switched Telecommunication Network
(PSTN).
Handling Precautions
All devices must be handled with certain precautions to avoid damage due to the accumulation of static
charge. Although input protection circuitry has been incorporated into the devices to minimize the effect
of this static build up, proper precautions should be taken to avoid exposure to electrostatic discharge
during handling and mounting.
Before servicing any part of the MultiModem iSMS system, read the instructions and cautions in this
section. This information explains how to work safely when servicing product. Observe the following safety
precautions when setting up the equipment:
•Follow all cautions, warnings, and instructions.
•Ensure that the voltages and frequency rating of the power receptacle match the electrical rating label
on the equipment.
•Never push or attach objects of any kind through openings inside the equipment. Object may touch
dangerous voltage points or short components, resulting in fire or electric shock.
Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s
antenna and the body of the user or nearby persons. The modem is not designed for, nor
intended to be, used in applications within 20 cm (8 inches) of the body of the user.
Ship Kit Contents
The MultiModem iSMS ship kit contains the following items:
•One MultiModem iSMS
•Power Supply (SF 100) -or- Power Cord (SF 400/800)
•RJ-45 Ethernet Cable
•Cellular Antenna (not included with all models)
•One MultiModem iSMS CD which contains MultiModem iSMS documentation in PDF format
If any of the items is missing or damaged, please contact Multi-Tech Systems, Inc.
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MultiModem iSMS Documentation
User Guides
All product documentation is available on your product CD and also the Multi-Tech website:
http://www.multitech.com/man.go
AT Commands
AT commands used to configure this product are published in a separate reference guide and included on the
MultiModem iSMS CD as well as being posted on the Multi-Tech web site. See the GPRS AT Commands
Reference Guide at either location.
Front and Back Panels
SF 100 Front Panel
SF 100 Front Panel LEDs
LEDs Description
Power Lights when power is being supplied to the MultiModem iSMS.
Status When functioning normally, the LED blinks. The LED is a solid light when the unit is
booting up, saving the configuration, restarting, or updating the firmware.
LAN
10/100
Lights when a successful connection to the 100BaseT LAN is established. Off when
connected at 10BaseT.
LAN
LNK / ACT
Lights when the LAN port has a valid Ethernet connection.
Blinks when it is receiving or transmitting data.
Modem TD TRANSMIT DATA. This LED blinks when the modem is transmitting data to your
wireless carrier.
RD RECEIVE DATA. This LED blinks when the modem is receiving data from your
wireless carrier.
CD CARRIER DETECT. This LED lights when the modem detects a valid carrier signal
from a wireless carrier.
TR (DATA) TERMINAL READY. This LED lights when the modem is trying to establish a
wireless connection.
LS LINK STATUS. This LED flashes once every 3 seconds when network registration is
successful. This LED is on constant if the network registration is invalid, if a
network signal is not detected or if a SIM card is not installed in the modem.
Signal Indicates the wireless signal strength. See the Signal Strength section in this chapter.
SIM Location of the SIM card.
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SF 400/800 Front Panel
SF 400/800 Front Panel LEDs
LEDs Description
Power
Lights when power is being supplied to the MultiModem iSMS.
Status
When functioning normally, the LED blinks. The LED is a solid light when the
MultiModem iSMS is booting up, saving the configuration, restarting, or updating the
firmware.
Ethernet
100
Lights when a successful connection to the 100BaseT LAN is established. Off when
connected at 10BaseT.
Ethernet
LNK
Lights when the LAN port has a valid Ethernet connection.
Blinks when it is receiving or transmitting data.
Modem nTD TRANSMIT DATA. This LED blinks when the modem is transmitting data to your
wireless carrier.
RD RECEIVE DATA. This LED blinks when the modem is receiving data from your
wireless carrier.
CD CARRIER DETECT. This LED lights when the modem detects a valid carrier signal
from a wireless carrier.
LS LINK STATUS. This LED flashes once evey 3 seconds when network registration is
succesful. This LED is on constant if the network registration is invalid, if a
network signal is not detected or if a SIM card is not installed in the modem.
SF 100 SIM Card Installation
A SIM (Subscriber Identity Module) card is required in order for the MultiModem iSMS to operate on a
GPRS network. To install the SIM card:
1. Remove power from the unit before proceeding.
2. Use a small screwdriver to remove the screw closest to the outside edge of the MultiModem iSMS.
Then swing the SIM slot cover up and over to the left.
3. Insert the SIM card into the SIM card slot. The following graphic shows a partial front panel
illustrating the correct SIM card orientation.
4. Swing the cover back to its original placement and replace the screw. Reattach the power supply.
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SF 400/800 SIM Card Installation
SIM (Subscriber Identity Module) cards are required for the MultiModem iSMS to operate on a GPRS
network. To install the SIM cards:
1. Power off the unit and unplug the power cord. Do not
under any circumstances remove protective
power supply cover. Harmful voltages may be exposed if cover is removed, and can lead to electrical
shock and or death.
2. Electrostatic discharge (ESD) is the release of stored static electricity that can damage electrical
circuitry or components
Perform the procedure below (removal of chassis cover) described in this section only at an ESD
workstation using an antistatic wrist strap. If such a station is not available, you can provide some ESD
protection by wearing an antistatic wrist strap and attaching it to a metal ground screw (lug) next to
power switch of MultiModem iSMS chassis.
. Static electricity is often stored in your body, and discharged when you come
in contact with an object of a different potential.
3. Use a small screwdriver to remove the six (6) screws on the back of the MultiModem iSMS as shown by
the red circles below. Then lift the top cover from the back of the unit and then slide towards the front
to remove.
4. Insert the SIM cards into the SIM card slots on the internal wireless modems. Each modem has a
graphic line depicting the correct SIM card orientation. These receptacles are highlighted by the two
red boxes in the illustration below (SF 800 model shown).
5. To re-attach the cover, start with the cover tilted up and align the “teeth” with the gaps between
those on the bottom of the chassis as shown by the red arrows in the illustration above.
6. Rotate the cover down and push towards the rear of the unit until it is flush.
7. Insert the six (6) screws back in to the unit and tighten.
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Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 10
Modem Numbering
When using the Web interface, the modem tabs correspond to the internal modems with the numbering
scheme shown below. The row of LEDs shows where the front of the unit is. Unpopulated modems should
be disabled as described in Network Setup.
Back Panels
SF 100
SF 400/800
Back Panel Connectors
Connector Description
GSM Antenna
Connector (s):
1 for the SF 100;
1 – 4 for the SF 400;
1 – 8 for the SF 800
SMA (female) antenna connector for a cellular antenna.
Note: One antenna must be attached for each internal modem in order for them
to be operational.
Ethernet
(LAN for the SF 100)
The LAN (SF 100) / Ethernet (SF 400/800) port connects the MultiModem iSMS to
your Ethernet network-connected PC.
+9V to 32VDC [SF 100 only] The SF 100 power source can range from 9 volts to 32VDC.
Power Receptacle [SF 400/800 only] Connection for standard power cord (provided).
COMMAND [SF 400/800 only] A DE9 port for direct command access to the SF 400/800.
Reset .The Reset button resets the unit to factory settings, which includes deleting any
existing Address Book entries, SMS User account entries and any sent or received
SMS history. This Reset is the same as performing the "MultiModem iSMS Factory
Defaults" option found in the Administration menu. Press and hold the Reset
button until the Status LED turns off, and then release it. Do not press this button
unless you want to restore all settings
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Chapter 1 – Safety Information and Product Description
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 11
Panel Mounting (SF 100)
The SF 100 model can be panel mounted with screws spaced according to the measurement shown.
Note: Use either #6 or #8 pan head screws for all four mount locations.
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Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 12
Rack or Wall Mounting (SF 400/800)
The MultiModem SF 400/800 units can be rack (or wall) mounted with screws using the mounting
brackets.
Rack Mounting
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended
installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other
equipment or place other equipment directly on top of the unit. If installing the unit in a closed or multi-
unit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient
temperature (50° C) is not exceeded. Ensure that the unit is properly connected to earth ground by
verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the
power strip provides adequate grounding of the attached apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous
condition. The rack used should safely support the combined weight of all the equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label
on the equipment for load requirements.
This equipment should only be installed by properly qualified service personnel. Only connect like circuits
- connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications
Network) circuits to TN circuits.
Note: The ambient temperature of the rack interior must not exceed 50° Celsius.
19-Inch Rack Enclosure Mounting Procedure
Attaching the MultiModem iSMS to the rail of an EIA 19-inch rack enclosure will likely require two
persons. Essentially, the technicians must attach the brackets to the MultiModem iSMS chassis with the
screws provided, as shown in the figure above, and then secure unit to rack rails by the brackets. Because
equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack
manufacturer and use screws that fit.
1. Position the right rack-mounting bracket on the MultiModem iSMS using the two vertical mounting
screw holes.
2. Secure the bracket to the MultiModem iSMS using the two screws provided.
3. Position the left rack-mounting bracket on the MultiModem iSMS using the two vertical mounting
screw holes.
4. Secure the bracket to the MultiModem iSMS using the two screws provided.
5. Remove feet (4) from the MultiModem iSMS unit.
6. Mount the MultiModem iSMS in the rack enclosure per the rack manufacture’s mounting procedure.
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Technical Specifications
Specifications SF 100 SF 400/800
Hardware
Interfaces
Network: 1 Ethernet 10/100BaseT Network: 1 Ethernet 10/100BaseT
Console:1 serial RS-232
Wireless Modems 1 Quad Band GSM
850/900/1800/1900 MHz
4 or 8 Quad Band GSM
850/900/1800/1900 MHz
Dimensions
6.4” w x 1.2” h x 6” d
(16.3 cm x 3.0 cm x 15.2 cm)
17.4” w x 1.75” h x 8.5” d
(44.2 cm x 4.5 cm x 21.6 cm)
Weight 1.25 lbs.
(.56 kg)
SF 400:7.75 lbs. (3.52 kg)
SF 800:8.00 lbs. (3.64 kg)
Operating
Temperature
+32
o
to +120
o
F (0
o
to +50
o
C)
Note: UL listed @ +40oC (limited by power supply)
+32
o
to +120
o
F (0
o
to +50
o
C)
Humidity 20–90% non-condensing 20–90% non-condensing
Hardware
Connectors
SIM connector: Standard 3V
Antenna: RF 50 ohm SMA (female)
Network: RJ-45 (female)
SIM connector: Standard 3V
Antenna: RF 50 ohm SMA (female)
Network: RJ-45 (female)
Console: DE9 (female)
Power* External Power Supply
Input: 100-240Vac, 0.5A 50-60 Hz
Output: 9VDC, 1.7A
Power Consumption
Maximum consumption is 0.95A at 9V
Input 9v Typical Maximum Peak
Current (A) 0.564 0.712 1.600
Watts 5.0 6.2
Input 20v Typical Maximum Peak
Current (A) 0.276 0.330 0.700
Watts 5.5 6.6
Input 32v Typical Maximum Peak
Current (A) 0.191 0.225 0.625
Watts 6.1 7.2
Power Supply – (Universal Input)
Input: 100-240Vac, 1.8 – 1.0 A 50/60 Hz
SF400 / SF800:
Input 120Vac Typical Maximum
Current (Amps) 0.078/0.126 0.105/0.150
Watts 9.20/15.04 12.44/17.94
Input 220Vac Typical Maximum
Current (Amps) 0.068/0.124 0.085/0.140
Watts 14.96/27.30 18.73/30.84
Certifications and
Approvals
CE Mark; R&TTE
EMC Compliance:
FCC Part 15 Class A; EN 55022 Class A;
EN 55024; ACIF S042.1; ACIF S042.3
Radio Compliance:
FCC Part 22, 24
EN 301 489-1; EN 301489-7;
EN 301 511
RSS 132, 133, 102
Safety:
cUL 60950-1; UL 60950-1;
IEC 60950-1; AS/NZS 60950
Network Compliance:
PTCRB, GCF
CE Mark; R&TTE
EMC Compliance:
FCC Part 15 Class A; EN 55022 Class A;
EN 55024; ACIF S042.1; ACIF S042.3
Radio Compliance:
FCC Part 22, 24
EN 301 489-1; EN 301489-7;
EN 301 511
RSS 132, 133, 102
Safety:
cUL 60950-1; UL 60950-1;
IEC 60950-1; AS/NZS 60950
Network Compliance:
PTCRB, GCF
Warranty
2 years
2 years
* Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.
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Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 14
Chapter 2 – Getting Started
Setting Up Your MultiModem iSMS
New MultiModem iSMS units come preconfigured with an IP address of 192.168.2.1 and a 24 bit subnet mask
(255.255.255.000).
Before connecting your new MultiModem iSMS to your network and powering it up, identify the existing IP
network numbering scheme of the target network. If the target network already implements a 192.168.2.xxx
class C network, the unit's host IP address of 192.168.2.1 may conflict with an existing computer or device on
the network. Additionally, advanced network configurations may block IP packets not of the current scheme.
For example, if the current network configuration is 10.1.x.x/16, any IP packets not of this subnet will be
blocked.
If either is the case, you will want to temporarily isolate a workstation (PC, Notebook, Mac, etc.) and the new
MultiModem iSMS from the target network. Connect the Ethernet interface of the workstation directly to the
Ethernet interface of the MultiModem iSMS. After configuring the MultiModem iSMS with appropriate IP
network parameters (IP address, subnet mask, default gateway and DNS), it can then be connected to the
target network.
Note: Be sure to perform a "Save to Flash" before powering off the unit, if you are physically moving the unit
to a new location.
The MultiModem iSMS LAN connection is a full duplex, auto negotiating 10/100 MHz, auto polarity sensing
Ethernet interface. You can use a traditional straight through RJ-45 Ethernet cable or a cross-over RJ-45
Ethernet cable when connecting to an Ethernet port on a hub or switch or when connecting directly to the
Ethernet interface of a workstation. The LAN connection of the MultiModem iSMS does not support POE
(Power over Ethernet) or 1GHz. These features may need to be disabled on the equipment/port that the
MultiModem iSMS is connected to.
After your device is properly cabled, it must be configured. Basic cabling and TCP/IP directions are included
below. See Chapter 3 for basic configurations. See Chapter 4 for advanced configurations.
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Chapter 2 – Getting Started
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 15
SF 100 Cabling
1. Plug one end of a RJ-45 cable into the LAN port on the MultiModem iSMS and the other end into your
network or workstation interface.
2. Attach the cellular antenna.
3. Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem
iSMS, and plug the other end into an AC power outlet. The unit’s front panel Status and LAN LEDs
should report normally approximately 30 seconds after power is applied. Refer to Chapter 1, Front
Panel LEDs.
Antenna Notes:
•Be sure to locate this appliance where there is wireless coverage.
•The antenna must be attached in order for the MultiModem iSMS to be operational.
•Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antennas
and the body of the user or nearby persons. The product is not designed for, nor intended to be,
used in applications within 20 cm (8 inches) of the body of the user.
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Chapter 2 – Getting Started
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 16
SF 400/800 Cabling
1. Plug one end of a RJ-45 cable into the LAN port on the MultiModem iSMS and the other end into your
network or workstation interface.
2. Attach the cellular antennas.
3. Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem
iSMS, and plug the other end into an AC power outlet. The unit’s front panel Status and LAN LEDs
should report normally approximately 30 seconds after power is applied. Refer to Chapter 1, Front
Panel LEDs.
Antenna Notes:
•Be sure to locate this appliance where there is wireless coverage.
•The antenna must be attached in order for the MultiModem iSMS to be operational.
•Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antennas
and the body of the user or nearby persons. The product is not designed for, nor intended to be,
used in applications within 20 cm (8 inches) of the body of the user.
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Establishing TCP/IP Communication
An IP enabled Workstation with an Internet WEB Browser is needed to setup and manage the MultiModem
iSMS.
Your workstation needs to be configured with a 192.168.2.xIP address and subnet mask of 255.255.255.000,
to be able to communicate with a new (or factory defaulted) MultiModem iSMS (where xis not the number 0,
1, or 255, nor any other host number that may already be in use by another computer or device on the
192.168.2.x subnet).
Note: When configuring your workstation with a 192.168.2.x IP address (either as an alias address or as the
primary fixed address) and when the workstation is not separated by a router or firewall from the
MultiModem iSMS (i.e. the units are on the same local network), the workstation does not need to be
configured with a default gateway address (default route).
The following directions show how to setup a Windows XP workstation so the PC can communicate with the
MultiModem iSMS.
Setting a Fixed IP Address
1. Make the MultiModem iSMS connections as described previously in this chapter.
2. Click Start | Settings | Control Panel. Double-click the Network Connections icon.
3. The Network Connections screen displays. .
Right-click the Local Area Connection icon and choose Properties from the drop down list.
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Chapter 2 – Getting Started
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 18
4. The Local Area Connection Properties dialog box displays.
•Select Internet Protocol [TCP/IP].
•Click the Properties button. The Internet Protocol (TCP/IP) Properties screen displays.
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Chapter 2 – Getting Started
Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators 19
5. The Internet Protocol (TCP/IP) Properties screen.
Important Note: If this screen opens and displays your current IP configuration, we suggest you
record this information for future reference (i.e., after the MultiModem iSMS is configured, you
may wish to return this PC to its original settings).
•To set a Fixed IP Address for the workstation, select Use the following IP address.
∗Enter the workstation IP Address. Example: 192.168.2.x.
Note: The xin the address cannot be the number 0, 1, 255 or any number already in use
by a computer or device on this network.
∗Enter the workstation Subnet Mask 255.255.255.0
∗Enter the workstation Default Gateway. This can be left blank when the MultiModem
iSMS is on the same network and subnet.
Note: The workstation settings must be in the same subnet range as the MultiModem
iSMS.
The factory default settings for the MultiModem iSMS are:
IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.2
•Use the following DNS server addresses.
∗For initial communication with the MultiModem iSMS, DNS information is not needed.
These settings can be left as is.
∗Click OK.
•Close the Local Area Properties screen by clicking OK.
•Close the Control Panel.
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Obtaining and Activating a Wireless Account
Before you can use the cellular feature, you must obtain a GSM wireless account with an activated SIM card
capable of sending SMS text messages through your service provider. Then activate the account by installing
the SIM into the MultiModem iSMS. Please see the wireless account Activation Notice located on the
MultiModem iSMS CD; follow the directions to complete the activation of your account.
Important Note About Service Provider Fees
Your service provider will charge you for your data usage. Please check with your provider to make sure
you are aware of the charges.
Your MultiModem iSMS can be used to send a large number of SMS messages very quickly, and, as such,
you should have a contract/plan that accounts for the numbers of messages you are likely to send. Multi-
Tech is not responsible for any charges relating to your cellular bill.
Direct Communication to the Cellular Modem
You may want to communicate directly to the cellular modem verify network registration, and/or
troubleshooting your connection. To do this, open a Telnet connection to the MultiModem iSMS,
specifying port 5000. This will provide AT command line access to the first GPRS modem in the
MultiModem iSMS. Use the AT commands* to determine cellular connection status.
*See the GPRS AT Commands Reference Guide for additional information.
Note: If your SIM card is locked, you cannot send SMS messages.
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