MyNetFone USB1200 User manual

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
MyNetFone USB VoIP Phone
with Soft Phone Software
User Guide
Table of Contents
1 Introduction 1
1.1 Minimum System requirements 1
2 VoIP USB Phone 1
2.1 Features 1
2.2 Phone Keypad 1
2.3 Technical Specifications 1
3 MyNetFone Soft Phone Software 1
3.1 Service Functions 1
3.2 Service Features 2
3.3 Main Panel 2
4 Registration 2
4.1 Activate and Register Your Service 2
5 Connect the USB VoIP Phone 2
6 Download and Install the MyNetFone Soft Phone Software 3
6.1 Login 3
6.2 Audio Wizard 3
6.3 Ready to Call 3
7 Using the USB VoIP Phone 4
7.1 Making outgoing calls 4
7.2 Receiving incoming calls 4
7.3 End a call 4
7.4 Dial out from dialled numbers 4
7.5 Voicemail 4
8 Troubleshooting 4
8.1 Service unavailable Issues 4
8.2 Connection Issues 5
8.3 Sound Issues 5
8.4 Firewall and NAT Issues 5
8.5 Windows XP Service Pack 2 Settings 5
9 Frequently Asked Questions 6
9.1 What should I do if my MyNetFone Account is lost or stolen? 6
9.2 The voice is played from the PC’s sound card instead of the USB
Phone when I make or answer a call 6
9.3 Why the keypad of the USB VoIP Phone does not work? 6
9.4 When should I run “Audio Wizard” again? 6
10 MyNetFone Contacts 6

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
1
The MyNetFone USB VoIP Phone with Soft Phone Software enables you to make
and receive phone calls using your computer and any broadband Internet
connection. You calls to other MyNetFone users are free. You can make cheap
phone calls to any telephone in the world and enjoy huge savings on your
phone bills.
Simply plug MyNetFone USB VoIP Phone into your computer’s USB port, install
the MyNetFone Soft Phone Software and you can instantly start making and
receiving phone calls.
With LCD, Keypad, speaker and microphone, the MyNetFone USB Phone is easy
to use and operates just like a mobile phone.
This User Guide provides the following information:
• How to register for your free MyNetFone account and redeem your free call
credit
• How to install the VoIP USB Phone
• How to download and install the MyNetFone Soft Phone Software
• How to use the VoIP USB Phone to make and receive phone calls
• Some troubleshooting tips
1 Introduction
1.1 Minimum System requirements
• Any broadband Internet service
• Windows XP or higher
• Available USB 1.1 port
• Broadband Internet service，MyNetFone recommends a minimum
broadband speed of 256k/64k
2 VoIP USB Phone
2.1 Features
• High Mobility
• LCD, keypad, speaker and microphone
• Easy to use and operates just like a mobile phone
• USB powered, no external power required
• No sound card required
• No additional drivers needed
• Crystal clear voice quality
• Light-weight and fashionable design.
• Caller ID function of calls
• Ability to save 199 incoming and dialled numbers
• Echo cancellation, noise reduction, full-duplex communication
2.2 Phone Keypad
– Left Tab / Right Tab
Press to scroll Dialled numbers.
– : Dial / Answer
Dial out number or Answer a call.
– : Hang up
End talking or refuse incoming call.
– : Delete Key
Delete the inputted wrong number while dialling.
– : In idle mode (LCD displays date), keep
pressing for 3 seconds to access Phone Book, else
input “#”.
#
C
2.3 Technical Specifications
• USB 1.1 & 2.0 compliant
• 1.2 meter curly cord, stretches to over 2 meters
• Runs off power supplied via USB
• Detects as a USB audio device and a Human Interface Device for
the LCD/keypad
• Dimensions approx. 40 x 120 x 15mm
• Comply with FCC part 15, CE class B
• Date and Time displayed on LCD
• Echo cancellation (ECN)
• USB power LED indicator
3 MyNetFone Soft Phone Software
3.1 Service Functions
• Real-time volume adjustment
• Real-time microphone level adjustment
• Audio tuning wizard (Windows version only)
• Full G.729 codec capability, providing the best audio quality
available
• Simple to use interface

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
2
• One button voicemail collection
• Displays received calls, missed called numbers
• Speed dial
• Phone book
• Microsoft Outlook integration (Windows version only)
• Compact display mode
• Configured and optimised for MyNetFone
3.2 Service Features
• Multi-way conference
• Call forward always
• Call hold/resume
• Call mute
• Auto answer
• Do not disturb
• Caller-ID presentation
• RFC2833 out-of-band DTMF generation
4 Registration
TIP: Make sure you have received your service confirmation email before
proceeding with the following steps.
4.1 Register Your Service
Your service confirmation email contains your MyNetFone service
details including your MyNetFone Number and Password. Keep this in
a secure place.
3.3 Main Panel
The MyNetFone Soft Phone provides an easy-to-use panel allowing for
quick access to both basic and advanced calling features.
An illustration of the MyNetFone Soft Phone Main Panel is shown below:
Minimize Help
Scroll Up
Scroll Down
Clear Button
DND Do Not Disturb
Dial Button
Hold Button
Voice Mail Button
Speaker Slider
click to start a call
click to listen your
Voicemail
drag up/down to adjust
volume
Missed Number
Received
Number
Dialed
NumberNeighborhood
Phone
Book
Dial
Pad
Compact
Mute Button
Dial History
Transfer Button
Hang-up Button
Conference Button
Microphone Slider
Numeric Keypad
click on digits to enter
phone number
drag up/down to adjust
microphone
click to end a call
Options Button Call Status
• After a while [in a short moment], a pop up window should appear as below:
• Please click “Yes” to restart your PC to take effect the new settings.
• Connect MyNetFone USB VoIP Phone into the PC’s USB port.
• When the USB VoIP Phone is connected to PC, the LCD shows as following:
• A “Found New Hardware” message box should appear
5 Connect the USB VoIP Phone

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
3
6 Download and Install the MyNetFone Soft Phone
Software
1. Visit www.mynetfone.com.au/softphone/ and follow the link to download
the MyNetFone Soft Phone Software.
2. After you click the download link the following pop up window appears:
6.1 Login
After the installation is completed, you are prompted to enter your
MyNetFone Number and Password which are in your confirmation email.
MyNetFone Number
MyNetFone Password
TIP: Your MyNetFone Number and Password is in your confirmation email
sent by MyNetFone. Your password is case sensitive.
6.2 Audio Wizard
The Audio Wizard will automatically appear the first time you run
MyNetFone Soft Phone.
The MyNetFone Soft Phone includes an Audio Wizard which allows you to
select an available audio device (or devices) to be used for calling. For
example, if you have a MyNetFone VoIP USB phone connected to your
computer, the Audio Wizard will make sure that this is the device used by
MyNetFone for your calls.
It is important that you complete the wizard to make sure your audio
device is working properly and is configured at the right input and output
levels.
6.3 Ready to Call
• Click “Save” to download MyNetFone Soft Phone to your PC or you can
simply click “Run” to install it without saving.
• If you choose to save MyNetFone Soft Phone to your “Desktop”, after
downloading, an Icon appears on your PC’s “Desktop” as shown below:
• Double-click the above icon on your desktop. The following window appears:
• Click “Run” and follow the installation instructions provided to complete
the installation.
• When the Soft Phone is ready, its Main Panel should appear as below:

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
4
7 Using the USB VoIP Phone
7.1 Making outgoing calls
• To make a free call to another MyNetFone user:
Simply Press their MyNetFone number “09xxxxxx”, then press
• To make a call to an Australia landline number:
Press “Area code” + “phone number”, then press
Example: call someone in Sydney, Please press 02 12345678, and then
press
• To make a call to a international number:
Press “0011” + “country code” + “phone number”, then press
Example: call someone in UK, Please press 0011 44 123 12345678, and
press
02 12345678
State code Destination number
7.4 Dial out from dialed numbers
• Press and to scroll dialed numbers
• Press to dial out
7.5 Voicemail
Your Voicemail box is ready to go! All your need to do is to activate it before
you friends can start leaving messages.
• Set up your voicemail box
- To access your voicemail, dial 121 from your USB VoIP Phone
- Follow the voice prompts to set up your personal greetings
• Retrieve your voicemail
- Dial 121 using your USB VoIP Phone. If you have any new
messages, the system will let you know the number of
messages. Follow the voice prompts to retrieve the messages
• To make a call to an international number:
Press “0011” + “country code” + “phone number”, then press
Example: call someone in UK,press 0011 44 123 12345678, and
press
7.2 Receiving incoming calls
• When a call comes in, the USB VoIP Phone will ring. Press to
answer the call, or press to refuse the call.
7.3 End a call
As with traditional phones, a call is brought to a close when either you or
the person you are talking to actively ends the call.
You can end an active call by pressing on the USB VoIP Phone or
clicking the Hang-up button on the Main Panel of the MyNetFone Soft
Phone. When the call has ended you will see the message Ready to call in
the call status again.
0011 44 123 12345678
International prefix Country code City code Destination number
8 Troubleshooting
8.1 Service unavailable Issue
Symptom:
• Unable to make or receive calls
• MyNetFone Soft Phone shows “Service unavailable” status
Diagnosing Internet connection
• Check whether you can access a website form your computer
Diagnosing your account
• Check your MyNetFone account with your starter pack or
confirmation email from MyNetFone
TIP:The password is case sensitive, please use UPPERCASE.

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
5
C:\>ping sip01.mynetfone.com.au
Pinging sip01.mynetfone.com.au [202.177.222.24] with 32 bytes of data:
Reply from 202.177.222.24: bytes=32 time=10ms TTL=253
Reply from 202.177.222.24: bytes=32 time=9ms TTL=253
Reply from 202.177.222.24: bytes=32 time=9ms TTL=253
Reply from 202.177.222.24: bytes=32 time=10ms TTL=253
Ping statistics for 202.177.222.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms
8.2 Connection Issues
If you experience problems in connecting to the MyNetFone Server, try to
check the connection by using the Ping command in the DOS prompt.
• How to Ping A Computer (Windows):
- Go to Start Menu
- Select “Run”
- Type in “cmd” and hit enter
- At the C:> prompt enter “ping sip01.mynetfone.com.au”
- Output should look similar to:
Reasonable roundtrip time should be 0-200 ms for a dedicated and 200-
300 ms for a dial-up connection. The delay should vary within 10% of
average connection delay. If the delays are unexpectedly long, contact
your Internet service provider or system administrator.
8.3 Sound Issues
There are several factors that may affect the sound quality of the
MyNetFone Soft Phone. These include the quality of the network
connection, network device quality, and the headset.
Poor or scratchy sound is a symptom of your network connection, network
card or your computer. The following problems may contribute to the poor
sound quality:
• There may be packet loss on the IP network
• The network devices may have performance problems. Make
sure you are using the latest driver from the manufacturer.
• Make sure you are not running too many other applications on
your computer, thus slowing down the processor.
• Make sure you have enough bandwidth available to make call
with good quality, the minimum bandwidth required is 64 kilobits
per second. In general the higher the broadband service the more
stable and reliable the voice quality will be.
8.4 Firewall and NAT Issues
If your computer is behind a firewall, certain ports must be open for
MyNetFone Soft Phone.
The following ports must be open:
• UDP 5060
• UDP 49152-65535
8.5 Windows XP Service Pack 2 Settings
Generally, MyNetFone Soft Phone should work fine with minimum
adjustments in the Windows Security Centre.
If you turn off the Windows firewall in the Security Centre, no settings are
required to change for the Windows or MyNetFone Soft Phone.
If Service Pack 2 is installed on your computer with its default-enabled
Windows Security Alert message will appear the first time you start the
MyNetFone Soft Phone. This message will inform you that it has blocked
the MyNetFone Soft Phone from accepting connections from the Internet
or a network.
To allow MyNetFone Soft Phone to receive incoming calls:
• Click the Unblock button on the message
The MyNetFone Soft Phone is now able to receive incoming calls. No other
additional settings are required for Windows or the MyNetFone Soft Phone.
If you have click the “Keep Blocking button, MyNetFone Soft Phone will not
be able to receive incoming calls.
To allow MyNetFone Soft Phone to receive incoming calls:
• Check that MyNetFone Soft Phone is running
• Go to the Security Centre and click Windows Firewall.

• USER GUIDE •
Copyright © 2006 My Net Fone Ltd. All Rights Reserved.
6
• Check that “doesn’t allow exceptions” option is not selected on the General
tab
• Go to the Exceptions tab and select the SJphone.exe checkbox
• Click the Edit and then Change scope buttons and check that the any
computers (including those on the Internet) option is selected
9.2 The voice is played from the PC’s sound card instead of the USB VoIP
Phone when I make or answer a call?
Run the MyNetFone Soft Phone “Audio wizard” again and make sure
you choose “USB Audio Device” as “Voice playback”, recording and
ringing”.
9.3 Why the Keypad of the USB VoIP Phone does not work?
Check the following:
• Check your computer is switched on
• Make sure the USB VoIP Phone is connected to your PC’s USB port
• Run Audio Wizard by right clicking on the MyNetFone icon in the
system tray and select Audio Wizard
• Restart MyNetFone Soft Phone by right clicking on the
MyNetFone icon in the system tray and select Restart
• Try to connect your USB VoIP Phone to your PC’s another USB
port
• Try to restart your computer
9.4 When should I run “Audio Wizard” again?
You should run this wizard again
• When you have trouble with audio
• When you have changed the phone playback or recording audio
device
• When you have installed a new audio device, for example, a new
MyNetFone VoIP Phone
• Click the OK button
MyNetFone Soft Phone is now ready to receive incoming calls. No other
additional settings are required for Windows or MyNetFone Soft Phone.
9 Frequently Asked Questions
9.1 What should I do if my MyNetFone Account is lost or stolen?
Contact the MyNetFone Customer Care Centre on 1300 731 048 or send
an email to [email protected]
10 MyNetFone Contacts
Australia Customers
• Customer Care: 1300 731 048 (or 181 from your MyNetFone)
• Web site: http://www.mynetfone.com.au
• Support: http://www.mynetfone.com.au/support
• FAQ: http://www.mynetfone.com.au/faq
• Email: [email protected]