myPOS Hub+ User manual

myPOS Hub+ Technical Specicaon & Warranty
myPOS
Hub+
User Manual
myPOS Europe Ltd.
EN
myPOS Hub+
user manual
mypos.com

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Hub+ User Manual | page 2
Table of Contents
Introducon................................................................................................................................... 3
Scope 3
Acvaon ...................................................................................................................................... 4
Acvaon code 5
Geng started .............................................................................................................................. 6
Learn about your device 6
Home screen 6
Status bar 7
Nocaon panel 7
Quick Sengs 8
Manage your device ...................................................................................................................... 9
Device sengs 9
Conguraon update 10
System update 10
Send log from terminal 10
APN Sengs 11
Accepng payments and even more ............................................................................................. 12
Built-in apps 12
Promote your business 13
Accept payments 14
Smart card 14
Magnec stripe card 15
Contactless cards 15
Accept card-not-present (MO/TO) transacons 16
Sell and accept payments with Private Label GiCards 16
Send payment request 16
Mobile Top-up 16
Warranty and return policy .......................................................................................................... 17
Replacement of myPOS package
with defect 17
Important: disposal 17
For more informaon ................................................................................................................... 17

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Introduction
Your new myPOS Hub+ device is a powerful and versale POS terminal that combine a cash
register, a payment terminal and a printer in one and support all major credit, debit and
contactless cards. Based on Android, myPOS Hub+ is capable of running a wide range of
proprietary and third party business apps.
Please keep in mind that to start using your myPOS device, you need to have a registered myPOS
account at www.mypos.com.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices.
Scope
This user guide contains detailed informaon about your myPOS Hub+ device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Hub+ Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
hps://www.mypos.com/en/faq/client/devices/addional-informaon

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Activation
Every myPOS Hub+ device has a unique serial number.
During the acvaon, myPOS links the serial number
of your myPOS Hub+ device to your myPOS account.
Once your new myPOS Hub+ device is acvated, every
transacon accepted with it, will be credited to your
myPOS account.
You can link more than one myPOS device to one
e-money account. In this case, the payments accepted
with all myPOS terminals will be credited to the same
myPOS account.
Your myPOS Hub+ device needs to be acvated before
you can start using it. To be able to complete the
acvaon process, the device must be connected to
the Internet. Your myPOS Hub+ can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi
connecon to see all available networks. Once
successfully connected to a network, you can
proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn
o the Wi-Fi connecon. If the SIM card is already
inserted into your device your myPOS Hub+ device,
it will automacally connect to the Internet. As soon
as it’s successfully connected, the SKIP buon will
appear. You can proceed with acvaon by tapping
on SKIP.

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Activation code
The acvaon is a one-me process and requires an
acvaon code generated by myPOS to be entered
manually on your myPOS Hub+ device.
If you do not have a myPOS account, please register at
www.mypos.com and follow the instrucons.
If you have a myPOS account, please log in to your
account and go to menu Devices > Acvate your device
and follow the steps:
Step 1: Enter the acvaon code on your myPOS Hub+
device and press „ACTIVATE“. Your device must be
connected to the Internet to complete the acvaon
process.
Step 2: Upon successful acvaon, your myPOS Hub+
device will restart automacally.
Congratulaons! Your new myPOS Hub+ device is now
acvated and ready to be used. You can nd the new
device listed in your myPOS account, menu “Devices”.
Note! You can change the selected device language and
connecon type at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently
linked to your myPOS account. Even if the device is
stolen or lost, any processed payment transacon will
be credited to your account. In case your device is lost
or stolen, please inform our Customer Support Centre
immediately.
12:30
DEVICE ACTIVATION
ENTER ACTIVATION
CODE
1
67890
2345

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Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
Magnetic Stripe Card/
IC Card Slot
Anti-theft lock
USB Port,
Sim Card & SD card
Loudspeaker
Power
button Additional Ports Cover
Printer Paper Exit
Printer Indicators
Main
Display
Payment module
Camera
Printer Cover
Customer-facing Display
Status barApp shortcuts
Home BackRecent
apps
Volume
down
Volume
up

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Status bar
The Status bar at the top of the Home screen
provides device informaon (such as network status,
baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or
System updates in the Nocaon panel. You can
access it from the Home screen.
1. Drag the Status bar down to display the
Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the
nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or
tap Back to close the Nocaon panel.
Signal
strength
Bluetooth
connection
BatteryWiFi
connection

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Quick Settings
The Nocaon panel also provides quick access to
funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you
to quickly turn them on or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the
screen to display the Nocaon panel.
2. Change the brightness of the display or tap on
any icon to turn the funconality ON or OFF or
see addional features.
By holding the ON/OFF buon, you can access the
following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
• Airplane mode – tap to enable or disable the
opon
• Silent mode – tap to switch to Silent or Vibrate
mode or acvate the sound of your device

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Manage your device
Device settings
You can check or change the following sengs of your
myPOS Hub+ device using the Sengs app:
• Language – change the language of your device.
Please note that this will eect not only the device
interface but also the language of your print outs
(receipts and reports)
• Check connecon – check your connecon to the
myPOS server
• Connecvity – change the connecon type of your
device (WiFi and Bluetooth)
• Sound – manage device sound volume or turn
device sound ON or OFF
• Display – manage your device Home screen
(Layout and Wallpaper), change sleep me and
display brightness
• Memory & Storage – get informaon about
memory and storage (System data, User data and
Available space)
• Print a test receipt
• About device - get informaon about device
Name, Billing descriptor, TID, Last STAN, Soware
version and Last date of update
• Soware update – in this menu you can check
if there are any available updates of the system
apps, such as myPOS OS, App market, Payment
app, Sengs app, Launcher). Keep your soware
up to date to get the best from your device.
Latest soware versions will help your myPOS
Hub+ device run more quickly and eciently,
enable new features, x bugs and prevent security
vulnerabilies.
• Reset - reset your device and start using it
with a dierent Outlet or myPOS account.
Please have in mind that this will restore
your default device sengs and you will no
longer be able to accept payments. To start
using your device again, you will need to
acvate it.

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Conguration update
Some of the changes of your device, made through
your myPOS account, need addional update to take
eect. In these cases, you will receive a nocaon
for Conguraon update. All you have to do is tap
on the nocaon - the Sengs app will open. Tap
on Conguraon update and wait unl the update is
downloaded and installed.
In some cases, conguraon updates will be sent from
myPOS Europe Ltd. in regard to newly released features
and funconalies. Keeping your soware up to date is
important to get the best from your device.
System update
myPOS Hub+ Devices come with 5 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
Each me when there is a new version available for one
o the apps installed you will receive nocaon.
All you have to do is to tap on the nocaon and the
Sengs app will open. Tap on Download and then tap
Install to install the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select
About and press the 3 dots in the top right corner. Aer
that, press Send log.

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APN Settings
1. Drag down Quick sengs and click on Mobile network
icon
2. Select MORE SETTINGS
3. Press the 3 dots in the top right corner and select Mobile
networks
4. Select Access point names
5. Press + in the top right corner
6. Enter the APN sengs (Please, contact your network
operator to get the APN sengs)
7. Press the 3 dots in the top right corner and choose Save
8. Select the entered APN

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Accepting payments and even more
Built-in apps
We ship myPOS Hub+ devices with eight apps:
Payment app
Accept POS payments in a quick, innovave and secure way, track acvity and
generate reports.
Private Label GiCard app
Turn your products and services into gis. Load, acvate and accept
payments with Private Label GiCards hassle-free and within minutes.
MO/TO Payment app
Accept card-not-present transacons with ease, track acvity and generate
reports.
Register app
Turn your myPOS Smart into a full-featured ECR (cash register) with the
Register App.
Top-up app
Top up prepaid services oered by more than 700 mobile operators in 141
countries across the globe.
Sengs app
Change your device sengs with just a few taps.
Payment request app
Request money from around the world by sending a payment request link by
SMS or email.
App Market
One-stop shop for business applicaons, designed exclusively for myPOS
Smart.
You can nd detailed informaon about each app’s funconalies in
myPOS Built-In Apps User Guide.

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Promote your business
In addion to the built-in apps, the myPOS Hub+ has a specially developed app for
managing its customer-facing secondary screen. The app can be downloaded via the
myPOS AppMarket.
The myPOS Secondary Display app allows you to completely control the secondary
screen of the Hub+ device. You can now improve customer retenon, cross-selling,
promoonal and markeng acvies.
The app allows you to:
• Add wallpaper on the device’s secondary screen
• Create slideshows with personalised wallpaper images
• Set promoonal videos
• Make a custom collage with special oers

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Accept payments
Your myPOS Hub+ device supports payments with magnec stripe, CHIP & PIN and
contactless.
Smart card
If the card has a CHIP, at the screen for presenng card insert the card into the
boom reader with the CHIP facing towards the keyboard. If the card is not
recognised, an error message will be displayed. Smart cards usually require a PIN
code to conrm the transacon. If a PIN code is required, ENTER PIN screen will be
displayed.
The myPOS Hub+ device will iniate the transacon authorizaon process by
communicang with myPOS. The Processing screen will indicate that the procedure
is not completed.
If the transacon is approved by the issuer, conrmaon message “TRANSACTION
IS APPROVED” will be displayed. At this point, you can remove the card from the
reader and return it to the customer.

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Magnetic stripe card
Magnec stripe cards are swiped with the magnec stripe facing up through the
reader located at the top side of the myPOS Hub+ device.
Make sure that the card is inserted properly and the boom of the card runs rmly
and at even speed. The speed of swiping the card must not be too slow, as this
can somemes cause problems. If a PIN code is required, ENTER PIN screen will be
displayed.
If a chip card is swiped, the app will display a screen with instrucons that the card
should be inserted into the chip reader.
The myPOS Hub+ device will iniate the transacon authorizaon process by
communicang with myPOS. The Processing screen will indicate that the procedure
is not completed. If the transacon is approved by the issuer conrmaon message:
“TRANSACTION IS APPROVED” will be displayed.
Contactless cards
Hold the card (or smartphone) approximately 3cm above the NFC reader of your
myPOS Hub+ device. When the contactless reader recognises the card, the four-color
indicators will ash. If the card is successfully read, all four indicators will be on. Aer
you hear a beep, you can remove the card and return it to the customer.
If the card requires a PIN code, ENTER PIN screen will be displayed.
For step-by-step instrucons how to accept payments please refer to myPOS Built-In
Apps User Guide.

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Accept card-not-present (MO/TO) transactions
With your myPOS Hub+ device you can accept debit and credit card payments over the phone or by email,
no maer where your customers are. It’s convenient and me-saving to get paid using the MO/TO app on
your device. All you have to do is ll in your customer’s card details and the due amount.
Find step-by-step instrucons how to accept MO/TO transacons in the
myPOS Built-In Apps User Guide.
Sell and accept payments with Private Label GiftCards
With the Private Label GiCard app, you can load and check GiCards balance. The app is pre-installed on
the myPOS Hub+ devices and includes the following features:
• New GiCard sale – load cards in seconds
• Void of GiCard sale - void a sale at any me (if the card is not yet acvated)
• Check GiCard balance
• Accept payments and issue Refunds with Private Label GiCards
• Track acvity and generate reports
And even more! You can pay with Private Label GiCards in all apps on your device. You can issue refunds
and make MO/TO transacons as well.
Send payment request
Payment Request is an innovave online payment feature which enables you to remotely accept payments
from your customers. You can send a Payment Request link by SMS or email. To send a Payment request,
you just need to еnter the mobile number or email address of the recipient, the amount and tap SEND. We
will generate and send a payment link to your customer. Your customer clicks on the link and completes
the payment on a secure checkout page. The funds will be instantly seled to your myPOS e-money
account.
Find step-by-step instrucons how to send a Payment request in the
myPOS Built-In Apps User Guide.
Mobile Top-up
The Top-up service allows you to recharge or buy airme for a variety of prepaid mobile services
worldwide. Аll you need to do in advance is to make sure you have sucient funds in your selement
account for the specic device. Your customer pays in cash and you provide a paper or electronic receipt
for the service. Here’s how it works:
• Enter a phone number that your customer wants to top up
• Select a service provider from the list
• Choose a top-up amount
• Review all details and conrm
• Receive commission instantly in your myPOS account
For step-by-step instrucons how to make Top-ups please refer to the
myPOS Built-In Apps User Guide.

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Warranty and return policy
Important: The product, including myPOS Hub+ device and myPOS Business card (“the product”)
is not covered by Consumer law, including EC Direcves on Consumer Protecon and Distance
selling Direcves. This product is not designated to consumers, meaning any natural person who
is acng for purposes, which are outside his trade, business, cra or profession. This product
represents nancial services and is designated only for accepng of payments for services or
goods oered by natural or legal persons with a legal business acvity, acng as professionals,
sole traders, traders, merchants, self-employed or otherwise selling goods or services.
Replacement of myPOS package
with defect
• Client must not open the POS terminal device and must not try to repair the defect by
himself/herself. This will be deemed as a defect caused by Client and the service provider will
not be liable for its obligaons under the Return Policy.
• You have the right to return the full myPOS package within 30 days from the date of receipt.
• Some Distributors may provide post-sale customer support and may be able to take back the
defected myPOS Hub+ device. Please contact your Distributor or Agent rst and check for
post-sale customer support. In case there is not such, please proceed as instructed in this
Return Policy.
• The guarantee of the service provider does not cover any cables, accessories, plugs, or power
supply units or other items, dierent from the myPOS Hub+ devices and the myPOS Business
card in the myPOS Package.
Please read the full text of the Return Policy available at www.mypos.com prior to registraon for
the service and acvaon of the myPOS Package.
Important: disposal
You are not allowed to dispose any part of the myPOS Hub+ device, including its
baery, cables or other components with the general household waste. If your
myPOS Hub+ is not funconing, you have to send it for repair by following the Return
policy available at www.myPOS.com.
For more information
For full list of available documents visit:
hps://www.mypos.com/en/faq/client/devices/addional-informaon