myPOS Hub+ User manual

myPOS Hub+ Technical Specicaon & Warranty
myPOS
Hub+
User Manual
myPOS Europe Ltd.
EN
myPOS Hub+
user manual
mypos.com

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Hub+ User Manual | page 2
Table of Contents
Introducon................................................................................................................................... 3
Scope 3
Acvaon ...................................................................................................................................... 4
Acvaon code 5
Geng started .............................................................................................................................. 6
Learn about your device 6
Home screen 6
Status bar 7
Nocaon panel 7
Quick Sengs 8
Manage your device ...................................................................................................................... 9
Device sengs 9
Conguraon update 10
System update 10
Send log from terminal 10
APN Sengs 11
Accepng payments and even more ............................................................................................. 12
Built-in apps 12
Promote your business 13
Accept payments 14
Smart card 14
Magnec stripe card 15
Contactless cards 15
Accept card-not-present (MO/TO) transacons 16
Sell and accept payments with Private Label GiCards 16
Send payment request 16
Mobile Top-up 16
Warranty and return policy .......................................................................................................... 17
Replacement of myPOS package
with defect 17
Important: disposal 17
For more informaon ................................................................................................................... 17

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Introduction
Your new myPOS Hub+ device is a powerful and versale POS terminal that combine a cash
register, a payment terminal and a printer in one and support all major credit, debit and
contactless cards. Based on Android, myPOS Hub+ is capable of running a wide range of
proprietary and third party business apps.
Please keep in mind that to start using your myPOS device, you need to have a registered myPOS
account at www.mypos.com.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices.
Scope
This user guide contains detailed informaon about your myPOS Hub+ device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Hub+ Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
hps://www.mypos.com/en/faq/client/devices/addional-informaon

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Activation
Every myPOS Hub+ device has a unique serial number.
During the acvaon, myPOS links the serial number
of your myPOS Hub+ device to your myPOS account.
Once your new myPOS Hub+ device is acvated, every
transacon accepted with it, will be credited to your
myPOS account.
You can link more than one myPOS device to one
e-money account. In this case, the payments accepted
with all myPOS terminals will be credited to the same
myPOS account.
Your myPOS Hub+ device needs to be acvated before
you can start using it. To be able to complete the
acvaon process, the device must be connected to
the Internet. Your myPOS Hub+ can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi
connecon to see all available networks. Once
successfully connected to a network, you can
proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn
o the Wi-Fi connecon. If the SIM card is already
inserted into your device your myPOS Hub+ device,
it will automacally connect to the Internet. As soon
as it’s successfully connected, the SKIP buon will
appear. You can proceed with acvaon by tapping
on SKIP.

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Activation code
The acvaon is a one-me process and requires an
acvaon code generated by myPOS to be entered
manually on your myPOS Hub+ device.
If you do not have a myPOS account, please register at
www.mypos.com and follow the instrucons.
If you have a myPOS account, please log in to your
account and go to menu Devices > Acvate your device
and follow the steps:
Step 1: Enter the acvaon code on your myPOS Hub+
device and press „ACTIVATE“. Your device must be
connected to the Internet to complete the acvaon
process.
Step 2: Upon successful acvaon, your myPOS Hub+
device will restart automacally.
Congratulaons! Your new myPOS Hub+ device is now
acvated and ready to be used. You can nd the new
device listed in your myPOS account, menu “Devices”.
Note! You can change the selected device language and
connecon type at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently
linked to your myPOS account. Even if the device is
stolen or lost, any processed payment transacon will
be credited to your account. In case your device is lost
or stolen, please inform our Customer Support Centre
immediately.
12:30
DEVICE ACTIVATION
ENTER ACTIVATION
CODE
1
67890
2345

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Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
Magnetic Stripe Card/
IC Card Slot
Anti-theft lock
USB Port,
Sim Card & SD card
Loudspeaker
Power
button Additional Ports Cover
Printer Paper Exit
Printer Indicators
Main
Display
Payment module
Camera
Printer Cover
Customer-facing Display
Status barApp shortcuts
Home BackRecent
apps
Volume
down
Volume
up

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Status bar
The Status bar at the top of the Home screen
provides device informaon (such as network status,
baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or
System updates in the Nocaon panel. You can
access it from the Home screen.
1. Drag the Status bar down to display the
Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the
nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or
tap Back to close the Nocaon panel.
Signal
strength
Bluetooth
connection
BatteryWiFi
connection

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Quick Settings
The Nocaon panel also provides quick access to
funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you
to quickly turn them on or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the
screen to display the Nocaon panel.
2. Change the brightness of the display or tap on
any icon to turn the funconality ON or OFF or
see addional features.
By holding the ON/OFF buon, you can access the
following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
• Airplane mode – tap to enable or disable the
opon
• Silent mode – tap to switch to Silent or Vibrate
mode or acvate the sound of your device

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Manage your device
Device settings
You can check or change the following sengs of your
myPOS Hub+ device using the Sengs app:
• Language – change the language of your device.
Please note that this will eect not only the device
interface but also the language of your print outs
(receipts and reports)
• Check connecon – check your connecon to the
myPOS server
• Connecvity – change the connecon type of your
device (WiFi and Bluetooth)
• Sound – manage device sound volume or turn
device sound ON or OFF
• Display – manage your device Home screen
(Layout and Wallpaper), change sleep me and
display brightness
• Memory & Storage – get informaon about
memory and storage (System data, User data and
Available space)
• Print a test receipt
• About device - get informaon about device
Name, Billing descriptor, TID, Last STAN, Soware
version and Last date of update
• Soware update – in this menu you can check
if there are any available updates of the system
apps, such as myPOS OS, App market, Payment
app, Sengs app, Launcher). Keep your soware
up to date to get the best from your device.
Latest soware versions will help your myPOS
Hub+ device run more quickly and eciently,
enable new features, x bugs and prevent security
vulnerabilies.
• Reset - reset your device and start using it
with a dierent Outlet or myPOS account.
Please have in mind that this will restore
your default device sengs and you will no
longer be able to accept payments. To start
using your device again, you will need to
acvate it.

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Conguration update
Some of the changes of your device, made through
your myPOS account, need addional update to take
eect. In these cases, you will receive a nocaon
for Conguraon update. All you have to do is tap
on the nocaon - the Sengs app will open. Tap
on Conguraon update and wait unl the update is
downloaded and installed.
In some cases, conguraon updates will be sent from
myPOS Europe Ltd. in regard to newly released features
and funconalies. Keeping your soware up to date is
important to get the best from your device.
System update
myPOS Hub+ Devices come with 5 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
Each me when there is a new version available for one
o the apps installed you will receive nocaon.
All you have to do is to tap on the nocaon and the
Sengs app will open. Tap on Download and then tap
Install to install the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select
About and press the 3 dots in the top right corner. Aer
that, press Send log.