myPOS Carbon User manual

myPOS Smart Technical Specicaon & Warranty
myPOS
Carbon
User Manual
myPOS Europe Ltd.
EN
myPOS Carbon
user manual
mypos.com

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Carbon User Manual | page 2
Table of Contents
Introducon .................................................................................................................................. 2
Scope 2
Acvaon ...................................................................................................................................... 3
Acvaon code 4
Geng started .............................................................................................................................. 5
Learn about your device 5
Home screen 5
Status bar 6
Nocaon panel 6
Quick Sengs 7
Manage your device ......................................................................................................................8
Device sengs 8
Conguraon update 9
System update 9
Send log from terminal 9
APN Sengs 10
Accepng payments and even more ............................................................................................. 11
Built-in apps 11
Accept payments 12
Smart card 12
Magnec stripe card 13
Contactless cards 13
Accept card-not-present (MO/TO) transacons 14
Sell and accept payments with Private Label GiCards 14
Send payment request 14
Mobile Top-up 14
Warranty and return policy ..........................................................................................................15
Replacement of myPOS package with defect 15
Important: disposal 15
For more informaon ................................................................................................................... 15

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Introduction
Power ecient, dust proof, shock proof and water resistant, as well as IP54 and ATEX cered,
your new myPOS Carbon oers strong performance powered by Android 9.0. The device works
with a quad-core processor, high-pressure thermal printer, providing an exceponally strong
combinaon of funconalies in one POS device. myPOS Carbon is capable of running a wide
range of proprietary and third party business apps.
To start using your Carbon device, you need to open a free e-money account at www.myPOS.eu
and then acvate the myPOS Carbon device.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices. The funds from all devices will be transferred to your myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Carbon device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Carbon Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
www.mypos.eu/en/faq/client/devices/addional-informaon

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Activation
Every myPOS Carbon device has a unique serial number. During the acvaon, myPOS links the
serial number of your myPOS Carbon device to your myPOS account. Once your new myPOS
Carbon device is acvated, every transacon accepted with it, will be credited to your myPOS
account.
You can link more than one myPOS device to one e-money account. In this case, the payments
accepted with all myPOS terminals will be credited to the same myPOS account.
Your myPOS Carbon device needs to be acvated before you can start using it. To be able to
complete the acvaon process, the device must be connected to the Internet. Your myPOS
Carbon can use the Internet connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all available networks.
Once successfully connected to a network, you can proceed with the acvaon by tapping
DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi connecon. If the SIM card is
already inserted into your device your myPOS Carbon device, it will automacally connect
to the Internet. As soon as it’s successfully connected, the SKIP buon will appear. You can
proceed with acvaon by tapping on SKIP.

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Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Carbon
device.
If you do not have a myPOS account, please register at www.myPOS.eu and
follow the instrucons.
If you have a myPOS account, please log in to your account and go to menu
Devices > Acvate your device and follow the steps:
Step 1: Enter the acvaon code on your myPOS Carbon device and press
„ACTIVATE“. Your device must be connected to the Internet to complete the
acvaon process.
Step 2: Upon successful acvaon, your myPOS Carbon device will restart
automacally.
Congratulaons! Your new myPOS Carbon device is now acvated and
ready to be used. You can nd the new device listed in your myPOS
account, menu “Devices”.
Note! You can change the selected device language and connecon type
at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.

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Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
NFC reader
Display and touch-screen

USB slot
for chargecable
Chip card reader
Receipt printer

card reader
Hide naviga�on bar Back
Status bar
App shortcuts
HomeRecent
apps

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Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or tap Back to close the
Nocaon panel.
Signal



WiFi


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Quick Settings
The Nocaon panel also provides quick access to funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you to quickly turn them on
or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the screen to display the
Nocaon panel.
2. Change the brightness of the display or tap on any icon to turn the
funconality ON or OFF or see addional features.
By holding the ON/OFF buon, you can access the following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
• Screenshot

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Manage your device
Device settings
You can check or change the following sengs of your myPOS Carbon
device using the Sengs app:
• Language – change the language of your device. Please note that this
will eect not only the device interface but also the language of your
print outs (receipts and reports)
• Check connecon – check your connecon to the myPOS server
• Connecvity – change the connecon type of your device (WiFi and
Bluetooth)
• Sound – manage device sound volume or turn device sound ON or OFF
• Display – manage your device Home screen (Layout and Wallpaper),
change sleep me and display brightness
• Memory & Storage – get informaon about memory and storage
(System data, User data and Available space)
• Print a test receipt
• About device - get informaon about device Name, Billing descriptor,
TID, Last STAN, Soware version and Last date of update
• Soware update – in this menu you can check if there are any
available updates of the system apps, such as myPOS OS, App market,
Payment app, Sengs app, Launcher). Keep your soware up to date
to get the best from your device. Latest soware versions will help
your myPOS Carbon device run more quickly and eciently, enable
new features, x bugs and prevent security vulnerabilies.
• Reset - reset your device and start using it with a dierent Outlet
or myPOS account. Please have in mind that this will restore
your default device sengs and you will no longer be able to
accept payments. To start using your device again, you will need
to acvate it.

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Conguration update
Some of the changes of your device, made through your myPOS account,
need addional update to take eect. In these cases, you will receive
a nocaon for Conguraon update. All you have to do is tap on the
nocaon - the Sengs app will open. Tap on Conguraon update and
wait unl the update is downloaded and installed.
In some cases, conguraon updates will be sent from myPOS Europe
Ltd. in regard to newly released features and funconalies. Keeping your
soware up to date is important to get the best from your device.
System update
myPOS Carbon Devices come with 6 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
• myPOS Remote
Each me when there is a new version available for one o the apps
installed you will receive nocaon.
All you have to do is to tap on the nocaon and the Sengs app will
open. Tap on Download and then tap Install to install the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select About and press
the 3 dots in the top right corner. Aer that, press Send log.