myPOS Smart User manual
myPOS Smart Technical Specicaon & Warranty
myPOS Smart
user manual
mypos.com
Table of Contents
Introducon ....................................................................................................2
Scope 2
Related documentaon 2
Acvaon ........................................................................................................3
Acvaon code 4
Geng started ................................................................................................5
Learn about your device 5
Home screen 5
Status bar 6
Nocaon panel 6
Quick Sengs 7
Manage your device ........................................................................................8
Device sengs 8
Conguraon update 9
System update 9
Send log from terminal 9
APN Sengs 10
Accepng payments and even more ...............................................................11
Built-in apps 11
Accept payments 12
Smart card 12
Magnec stripe card 13
Contactless cards 13
Accept card-not-present (MO/TO) transacons 14
Send payment request 14
Warranty and return policy ............................................................................15
Replacement of myPOS package with defect 15
Important: disposal 15
For more informaon .....................................................................................15
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Smart User Manual | page 2
Introduction
Your new myPOS Smart device is a revoluonary mobile terminal for accepng
payments with credit, debit cards and mobile wallets, in store and on-the-go.
To start using your Smart device, you need to open a free e-money account at
www.myPOS.eu and then acvate the myPOS Smart device.
If you need more than one device for your business, you can purchase and acvate
addional myPOS devices. The funds from all devices will be transferred to your
myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Smart device and
instrucons how to accept credit and debit card payments. Below you can nd a
quick overview of the guide:
• Acvaon of your device
• Geng started - Learn more about your device
• Manage your device - Sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons
of the device. It is is provided separately in the myPOS Smart Technical Specicaons
Document.
Related documentation
The latest version of this Quick User Guide can be found online at:
hps://www.mypos.eu/en/devices/smart
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3myPOS Smart User Manual | page 3
Activation
Every myPOS Smart device has a unique serial number. During the
acvaon, myPOS links the serial number of your myPOS Smart device to
your myPOS account. Once your new myPOS Smart device is acvated,
every transacon accepted with it, will be credited to your myPOS account.
You can link more than one myPOS device to one e-money account. In this
case, the payments accepted with all myPOS terminals will be credited to
the same myPOS account.
Your myPOS Smart device needs to be acvated before you can start
using it. To be able to complete the acvaon process, the device must
be connected to the Internet. Your myPOS Smart can use the Internet
connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all
available networks. Once successfully connected to a network, you can
proceed with the acvaon by tapping DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi
connecon. If the SIM card is already inserted into your device your
myPOS Smart device, it will automacally connect to the Internet. As
soon as it’s successfully connected, the SKIP buon will appear. You
can proceed with acvaon by tapping on SKIP.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4myPOS Smart User Manual | page 4
Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Smart device.
Step 1: If you do not have a myPOS account, please register at
www.myPOS.eu and follow the instrucons. If you have a myPOS account,
please log in to your account and go to menu Devices > Acvate your
device and follow the steps.
Step 2: Please enter the acvaon code on your myPOS Smart device
and press „ACTIVATE“. Your device must be connected to the Internet to
complete the acvaon process.
Step 3: Upon successful acvaon, your myPOS Smart device will restart
automacally.
Congratulaons! Your new myPOS Smart device is now acvated and ready
to be used. You can nd the new device listed in your myPOS account,
menu “Devices”.
Once the device is successfully connected to the Internet, you will be
prompt to choose a device language.
Note! You can change the language and connecon sengs at any me
and using the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.
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Getting started
Learn more about your new device’s hardware, assembly procedures, and how to
get started.
Learn about your device
Home screen
Volume down
Recent apps
Status bar
App shortcuts
HomeBack
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Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side, and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
• Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
2. Drag upward from the boom of the screen or tap Back to close
the Nocaon panel.
Signal
WiFi
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7myPOS Smart User Manual | page 7
Quick Settings
The Nocaon panel also provides quick access to funcons, such as Wi-
Fi, Airplane mode, Bluetooth, and allows you to quickly turn them on or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to display the Nocaon panel.
2. Tap the sengs icon on the le.
3. Tap on any icon to turn it on or o.
By holding the On/O buon, you can access the following quick sengs:
• Airplane mode – tap to enable or disable the opon
• Sound – tap to switch to Silent or Vibrate mode or acvate the sound
of your device
• Reboot – tap to reboot the device
• Shutdown – tap to shut down the device
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Manage your device
Device settings
You can check or change the following sengs of your myPOS Smart
device using the Sengs app:
• Language – change the language of your device. Please note that
this will eect not only the device interface but also the language
of your print outs (receipts and reports)
• Check connecon – check your connecon to the myPOS server
• Connecvity – change the connecon type of your device (Wi-Fi
and Bluetooth)
• Sound – turn the sounds on/o and manage volume levels
• Display – manage your device Home screen (Layout and
Wallpaper), change sleep me and display brightness
• Memory & Storage – get informaon about memory and storage
(System data, User data and Available space)
• Print a test receipt
• About device - get informaon about Name, Billing descriptor,
TID, Last STAN, Soware version and Last date of update
• Soware update – in this menu you can check if there are
any available updates of the system apps, such as myPOS OS,
App market, Payment app, Sengs app, Launcher). Keep your
soware up to date to get the best from your device. Latest
soware versions will help your myPOS Smart device run more
quickly and eciently, enable new features, x bugs and prevent
security vulnerabilies.
• Reset - reset your device sengs and start using it with a
dierent Outlet or myPOS account. Please have in mind that this
will restore your default device sengs and you will no longer be
able to accept payments. To start using your device again, you will
need to acvate it.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9myPOS Smart User Manual | page 9
Conguration update
Some of the changes of your device, made through your
myPOS account, need addional update to take eect. In these
cases, you will receive a nocaon for Conguraon update.
All you have to do is tap on the nocaon - the Sengs app
will open. Tap on Conguraon update and wait unl the
update is downloaded and installed.
In some cases, conguraon updates will be sent from
myPOS Europe Ltd. in regard to newly released features and
funconalies. Keeping your soware up to date is important
to get the best from your device.
System update
myPOS Smart Devices come with 6 system apps:
• myPOS OS app
• AppMarket app
• Payment app
• Sengs app
• Launcher app
• myPOS Remote
You will receive a nocaon for System update.
All you have to do is to tap on the nocaon and the Sengs
app will open. Tap on Download and then tap Install to install
the update.
Send log from terminal
To send log from terminal, enter the Sengs app, select About
and press the 3 dots in the top right corner. Aer that, press
Send log.
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APN Settings
1. Drag down Quick sengs and click on Mobile network
icon
2. Select MORE SETTINGS
3. Press the 3 dots in the top right corner and select Mobile
networks
4. Select Access point names
5. Press + in the top right corner
6. Enter the APN sengs (Please, contact your network
operator to get the APN sengs)
7. Press the 3 dots in the top right corner and choose Save
8. Select the entered APN
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 11myPOS Smart User Manual | page 11
Accepting payments and even more
Built-in apps
We ship myPOS Smart devices with eight apps:
Payment app
Accept POS payments in a quick, innovave and secure way, track
acvity and generate reports.
Private Label GiCard app
Turn your products and services into gis. Load and acvate Private
Label GiCards hassle-free and within minutes.
MO/TO Payment app
Accept card-not-present transacons with ease, track acvity and
generate reports.Connecvity – change the connecon type of your
device (Wi-Fi and Bluetooth)
Register app
Turn your myPOS Smart into a full-featured ECR (cash register) with
the Register App.
Top-up app
Top up prepaid services oered by more than 700 mobile operators in
141 countries across the
Sengs app
Change your device sengs with just a few taps.
Payment request app
Request money from around the world by sending a payment request
link by SMS or email.
App Market
One-stop shop for business applicaons, designed exclusively for myPOS
Smart.
You can nd detailed informaon about each app’s funconalies
in the Built in Apps Guide.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 12myPOS Smart User Manual | page 12
Accept payments
myPOS Smart supports payments with magnec stripe (reader
is in the back side of the device, on the top), CHIP & PIN
(reader is at the boom of the device) and contactless (NFC,
built-in antenna below the magstripe reader).
You can accept card payments using the following built-in
apps:
• Payment app – enter the amount and tap DONE
• Register app – add the desired items/amount and tap
CHARGE
Smart card
If the card has a CHIP, insert the card into the boom reader
with the CHIP facing towards the keyboard. If the card is not
recognised, an error message will be displayed. Smart cards
usually require a PIN code to conrm the transacon. If a PIN
code is required, ENTER PIN screen will be displayed.
The myPOS Smart device will iniate the transacon
authorizaon process by communicang with myPOS. The
PROCESSING screen will indicate that the procedure is not
completed.
If the transacon is approved by the issuer, conrmaon
message “TRANSACTION IS APPROVED” will be displayed. At
this point, you can remove the card from the reader and return
it to the customer.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 13myPOS Smart User Manual | page 13
Magnetic stripe card
Magnec stripe cards are swiped with the magnec stripe facing
up through the reader located at the top side of the myPOS
Smart device.
Make sure that the card is inserted properly and the boom of
the card runs rmly and at even speed. The speed of swiping
the card must not be too slow, as this can somemes cause
problems.
If a chip card is swiped, the app will display a screen with
instrucons that the card should be inserted into the chip
reader.
The myPOS Smart device will iniate the transacon
authorizaon process by communicang with myPOS. The
PROCESSING screen will indicate that the procedure is not
completed. If the transacon is approved by the issuer
conrmaon message: “TRANSACTION IS APPROVED” will be
displayed. At this point, you can remove the card from the
reader and return it to the customer.
Contactless cards
Hold the card (or smartphone) approximately 3cm above the
NFC reader of your myPOS Smart device. When the contactless
reader recognises the card, the four-color indicators will ash.
If the card is successfully read, all four indicators will be on. It
takes one second and aer you hear a beep, you can remove
the card.
If the card requires a PIN code, ENTER PIN screen will be
displayed.
For step-by-step instrucons how to accept payments please
refer to the Built in Apps Guide.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 14myPOS Smart User Manual | page 14
Accept card-not-present (MO/TO) transactions
Accept debit and credit card payments over the phone or by email, no maer where your
customers are. It’s convenient and me-saving to get paid using the MO/TO app on your device.
All you have to do is ll in your customer’s card details and the due amount.
Find step-by-step instrucons how to accept MO/TO transacons
at the Built in Apps Guide
.Sell and accept payments with Private Label
GiftCards
With the Private Label GiCard app, you can load and check GiCards balance. The app is pre-
installed on the myPOS Smart devices and includes the following features:
• New GiCard sale – load cards in seconds
• Void of GiCard sale - void a sale at any me (if the card is not yet acvated)
• Check GiCard balance
And even more! You can pay with Private Label GiCards in all apps on your device. You can issue
refunds and make MO/TO transacons as well.
Send payment request
Payment Request is an innovave online payment feature which enables you to remotely accept
payments from your customers. You can send a Payment Request link by SMS or email. To send
a Payment request, you just need to еnter the mobile number or email address of the recipient,
the amount and tap SEND. We will generate and send a payment link to your customer. Your
customer clicks on the link and completes the payment on a secure checkout page. The funds will
be instantly seled to your myPOS e-money account.
For step-by-step instrucons how to send a Payment request
visit the Built in Apps Guide
Mobile Top-up
The Top-up service allows you to recharge or buy airme for a variety of prepaid mobile services
worldwide. Аll you need to do in advance is to make sure you have sucient funds in your
selement account for the specic device. Your customer pays in cash and you provide a paper or
electronic receipt for the service. Here’s how it works:
• Enter a phone number that your customer wants to top up
• Select a service provider from the list
• Choose a top-up amount
• Review all details and conrm
• Receive commission instantly in your myPOS account
For step-by-step instrucons how to make Top-ups visit the Built in Apps Guide
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 15myPOS Smart User Manual | page 15
Warranty and return policy
Important: The product, including myPOS Smart device and myPOS Business
card (“the product”) is not covered by Consumer law, including EC Direcves
on Consumer Protecon and Distance selling Direcves. This product is not
designated to consumers, meaning any natural person who is acng for purposes,
which are outside his trade, business, cra or profession. This product represents
nancial services and is designated only for accepng of payments for services or
goods oered by natural or legal persons with a legal business acvity, acng as
professionals, sole traders, traders, merchants, self-employed or otherwise selling
goods or services.
Replacement of myPOS package
with defect
• Client must not open the POS terminal device and must not try to repair the
defect by himself/herself. This will be deemed as a defect caused by Client and
the service provider will not be liable for its obligaons under the Return Policy.
• You have the right to return the full myPOS package within 30 days from the
date of receipt.
• Some Distributors may provide post-sale customer support and may be able to
take back the defected myPOS Smart device. Please contact your Distributor or
Agent rst and check for post-sale customer support. In case there is not such,
please proceed as instructed inthis Return Policy.
• The guarantee of the service provider does not cover any cables, accessories,
plugs, or power supply units or other items, dierent from the myPOS Smart
devices and the myPOS Business card in the myPOS Package.
Please read the full text of the Return Policy available at www.myPOS.eu prior to
registraon for the service and acvaon of the myPOS Package.
Important: disposal
You are not allowed to dispose any part of the myPOS Smart device,
including its baery, cables or other components with the general
household waste. If your myPOS Smart is not funconing, you have to
send it for repair by following the Return policy available at
www.myPOS.eu.
For more information
For full list of available documents visit:
hps://www.mypos.eu/en/devices/smart
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