Napoleon Cinema Series User manual

FRENCH PG. 27
W415-1454 / G / 04.01.19
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
NEFB24H / NEFB27H / NEFB29H
INSTALLATION AND
OPERATION MANUAL
Cinema™ Insert Series
NEFB24H Illustrated
This appliance has a remote that requires button
batteries that are hazardous to young children.
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 2021

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2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-1454 / G / 04.01.19 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.

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table of contents
1.0 general information 5
1.1 dimensions 5
1.2 listing approvals 6
1.3 general instructions 6
1.4 rating plate information 7
1.5 label location 7
2.0 locating appliance 8
2.1 unpacking and testing appliance 8
2.2 grounding the appliance 8
3.0 installation 9
3.1 minimum clearance to combustibles 9
3.2 minimum mantel clearances 9
3.3 framing 10
3.3.1 hard-wiring installation 11
3.3.2 appliance installation 12
4.0 operating instructions 13
4.1 operating control panel 13
4.2 operating by remote control 14
4.3 remote control battery installation 15
5.0 finishing 16
5.1 glass door removal and installation 16
5.2 log, grate, and ember bed assembly removal 16
5.3 brick panel installation and removal (NEFB29H only) 17
6.0 electrical information 18
6.1 wiring diagram 18
7.0 replacement parts 19
7.1 NEFB24H overview 20
7.2 NEFB27H overview 21
7.3 NEFB29H overview 22
8.0 troubleshooting 23
9.0 warranty 25
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
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1.0 general information
1.1 dimensions
CEFB24H ILLUSTRATED
CEFB27H ILLUSTRATED
24" 610mm
18 5/8"
473mm
15 3/4"
399mm
12 3/4"
323mm
18"
457mm
9 1/2" 241mm
25 1/8" 639mm
21" 533mm
17 5/8"
448mm
14 5/8"
371mm
11 5/8"
294mm
8 5/8" 219mm
17"
432mm
22 1/8" 563mm
20 1/8"
511mm
26" 660mm
17 1/4"
437mm 14 1/4"
361mm
9 1/2" 241mm
19 1/2"
495mm
27 1/4" 691mm
20 1/8" 510mm
CEFB29H ILLUSTRATED
24" 610mm
27" 686mm
29" 737mm
NEFB24H Illustrated
NEFB27H Illustrated
NEFB29H Illustrated

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general information
1.2 listing approvals
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model Number NEFB24H NEFB27H NEFB29H
Description 24" Electric
Appliance
27" Electric
Appliance
29" Electric
Appliance
Voltage 120V AC
Watts Max 1500W
Amps Dedicated 15 AMP Grounded Circuit
Appliance Width 24" (610mm) 27" (686mm) 29" (737m)
Appliance Height 17 5/8"
(448mm)
18 5/8"
(473mm)
20 1/8"
(511mm)
Appliance Depth 8 5/8" (219mm) 9 1/2" (241mm) 9 1/2" (241mm)
Net Weight 29.1lbs (13.2kg) 33.6lbs (15.3kg) 33.7lbs (15.3kg)
Gross Weight (1A) 33.1lbs (15kg) 37lbs (17.1kg) 38.5lbs (17.5kg)
Gross Weight (3A) 35.1 lbs (16kg) 40.9lbs (18.6kg) 41.8lbs (19kg)
1.3 general instructions
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local
codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
note:
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.

EN
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general information
1.4 rating plate information
W385-2062 / A
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIE POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SERIE: NEFB
MODEL / MODÈLE:
NEFB24H
DÉSIGNÉ AMÉRIQUE DU
NORD PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
For rating plate location, see “label location” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
SAMPLE
HAM
M
UNE SALLE DE BAIN ELLE DE BAIN
APPROPRIE POUR INSTALLATIONAPPROPRIE POUR INSTAL
M
AI
SO
N M
O
BILE.
MAISON MO
P
V
OLTAGE:
VOLTAGE:
12
0
VA
C120 VAC
TENSION:TENS
120VCAVC
FREQUENCY
:FREQUENCY:
60Hz60Hz
FRÉQÉ
POWERPOW
MP
MP
M
M
P
P
P
P
MODEL / MODÈLE:
MODEL / MODÈLE:
NEFB24
HNEF
MASTER CONTRACT: 161746CONTRACT: 16174
CONTRAT-CADRE: 161746
CONTRAT-CADRE: 16174
1.5 label location
The rating plate must remain with the appliance at all times. It must not be removed.
note:
Ref. Part Number Label Description
AW385-2017 * " Hot Surface"
BW385-1946 * "Do Not Cover"
CW385-2133 * "Attention"
DW385-1943 "Warning"
EW385-2003 ** Hard-Wiring
F
W385-2062 Rating Plate (NEFB24H)
W385-2061 Rating Plate (NEFB27H)
W385-2002 Rating Plate (NEFB29H)
GW385-1944 "Warning"
HW385-1945 "Caution"
IW385-2009 Wiring Diagram
E
** Situated on the side
of the appliance.
* Situated on the front
of the appliance.
A
B
C
D
F
G
H
I
Back View of Appliance

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8
2.0 locating appliance
2.1 unpacking and testing appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V,15 Amp minimum grounded outlet.
2.2 grounding the appliance
!WARNING
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, and curtains at least 36" (91.4cm) from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapour
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.).
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.
note:

EN
W415-1454 / G / 04.01.19 9
3.0 installation
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture, and high traffic
areas.
3.1 minimum clearance to combustibles
Measurements are taken from the glass front.
Bottom 0" Top 0" to 2" (51mm) mantel
Sides 1/4" (6mm) Top 3" (76mm) to ceiling
Back 1/4" (6mm) Top 1/4" (6mm) to enclosure
3.2 minimum mantel clearances
TOP OF APPLIANCE
6" 152mm
8"8" 203mm MANTEL
1" 25mm
2" 51mm
3" 76mm
4" 102mm
2" 51mm 1/4" 6.3mm
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
The control panel switch is located on the upper right hand side of the appliance. Always ensure this switch
remains accessible.
note:
!WARNING
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.

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10
installation
A. Once the rough opening has been prepared, and the power has been routed to the right side of the
recess, the appliance may be installed.
B. The electrical connection must be made prior to placing the appliance into position (see "hard-wiring
installation" section).
Prepare rough in framing following the recommended dimensions in Figure 1. For the corner rough in framing,
follow the recommended dimension in Figure 2.
Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible
materials such as curtain drapes, furniture, bedding, paper etc.
NEFB24H NEFB27H NEFB29H
A9"
(229mm)
10"
(254mm)
10"
(254mm)
B23"
(58.4cm)
26"
(66cm)
28"
(71.1cm)
C17 1/4"
(43.8cm) + F
18 1/4"
(46.3cm) + F
19 3/4"
(50.2cm) + F
J41"
(104.1cm)
44"
(111.8cm)
46"
(116.8cm)
K29"
(73.6cm)
31 1/2"
(80cm)
32 1/2"
(82.6cm)
L
K
JB
C
B
A
F
FLOOR
(Or mantel base thickness)
Fig. 1 Fig. 2
3.3 framing
Rough Framing Rough Framing in a Corner

A. Remove the securing screw from the electrical cover plate, located on the right hand side of the
appliance.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white, and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the power
supply. Connect the white wire from the appliance to the white (neutral) wire from the power supply.
Connect the green wire to the ground wire.
E. Resecure the cover plate.
BLACK
WHITE BLACK
WHITE
4
6
1
1
-
:
1
0
8
&
3
+
6
/
$
5
*
0
/
'
*
3
&
1
-
"
$
&
GREEN
GREEN
(L1)
(N)
(G)
WIRE NUT
EN
W415-1454 / G / 04.01.19 11
installation
GREEN
BLACK
WHITE
HARD-WIRING CONNECTION
If it is necessary to hard-wire this appliance, a qualified electrician must remove the cord connection and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
Amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard-wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
GREEN
BLACK
WHITE
White, Green and
Black wires:
Connect to 120V
power supply.
3.3.1 hard-wiring installation
NEFB24H Illustrated
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
There are 3 wires from the appliance junction: white (neutral), black (power L1), and green (ground) that connect
to 120V power suply (breaker panel). See below for details.
note:

Fig. 1 Fig. 2
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installation
3.3.2 appliance installation
A. With two people, lift the appliance up and insert into the opening, keeping a 3/8" (10mm) space between
the appliance and floor base in order to not scratch the floor surface. Do not push or slide the bottom of
the appliance on the floor base (Fig. 1).
B. Set the appliance down and into place (Fig. 2).
C. If the appliance does not sit flat on the floor or mantel base, apply a shim (not supplied) under the nylon
pads and adjust until level.
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
MANTEL
TABLETTE
APPLIANCE
APPAREIL
1/4"
STEP 1: LIFT
ÉTAPES 1: SOULEVER
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL !!
MANTEL MANTEL
This appliance is equipped with nylon pads located on the bottom four corners. To prevent damaging the base
of the mantel, carefully lift the appliance into the mantel while avoiding contact from the front edge of the mantel
base.
note:

Power Turns the appliance on / off.
Flame & Ember
Light Control
Controls flame brightness and ember light.
5 Settings: Flame & ember off (F0), ember on but flame off
(LL), small flame & ember (F1), medium flame & ember (F2),
brightest flame & ember (F3).
Heater
Control
Turns the heater and blower on / off.
4 Settings: Heater & blower off (HO), blower on (BL), low
heat (H1), high heat (H2).
Timer
Timer can be programmed to run appliance for specific
lengths of time (30mins. minimum to 6hrs. maximum).
Decorative Light
(NEFB27H &
NEFB29H only)
Controls decorative light settings.
4 Settings: Decorative light off (do), white colour (d1),
auto-cycle from white / orange / blue / orange-blue / white-
orange / white-blue (d2), lock to desired colour (d3).
NOTE: It will take 8.5 seconds to switch between on d2
setting.
F° / C°
Switch
Control temperature format (Fahrenheit or Celsius).
Press and hold the flame button for 5 seconds.
Heater
Lock
Heater button can be locked or unlocked by holding the
heater button for 5 seconds.
Temperature
Control
Press and hold the timer button for 5 seconds. This will
change the buttom to Temperature Control, or vice versa.
7 Settings: 16°C (61°F), 18°C (64°F), 21°C (70°F), 24°C
(75°F), 27°C (81°F), 29°C (85°F) and OFF.
EN
W415-1454 / G / 04.01.19 13
4.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet or hard-wired to a dedicated 120V power
supply, it is ready to operate.
The Control Panel is located on the top front of the appliance.
4.1 operating control panel
!WARNING
• Ensure the house circuit breakers for the power supply are turned on. When initially connecting the appliance
into a power source, the appliance will perform an LED check. The appliance will flash on and off for 5 seconds.

NEFB27H & NEFB29H
Remote Control Illustrated
Power Turns the appliance on / off.
Flame & Ember
Light Control
Controls flame brightness and ember light.
5 Settings: Flame & ember off (F0), ember on
but flame off (LL), small flame & ember (F1),
medium flame & ember (F2), brightest flame &
ember (F3).
Thermostat
Controls the thermostat.
7 Settings: 16°C (61°F), 18°C (64°F), 21°C
(70°F), 24°C (75°F), 27°C (81°F), 29°C (85°F)
and OFF.
NOTE: When the room temperature is 2 de-
grees lower than the temperature setting, the
heater will turn on.
Heater &
Blower
Controls the heater and blower.
4 Settings: Heater & blower off (HO), blower
on (BL), low heat (H1), high heat (H2).
Timer
Timer can be programmed to run appliance for
specific lengths of time (30mins. minimum to
6hrs. maximum).
Decorative Light
(NEFB27H &
NEFB29H only)
Controls decorative light settings.
4 Settings: Decorative light off (d0), white
colour (d1), auto-cycle from white / orange /
blue / orange-blue / white-orange / white-blue /
(d2), lock to desired colour (d3).
NOTE: It will take 8.5 seconds to switch be-
tween on d2 setting.
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14
operating instructions
4.2 operating by remote control
!WARNING
• To avoid danger of suffocation, keep the packaging bag away from babies and children. Do not use in cribs,
beds, carriages, or play pens. This bag is not a toy. Knot before throwing away.
When operating the remote control, it must be directed towards the front centre of the appliance. This remote
control must remain within 6 meters (20 feet) of the appliance to be effective.
note:

EN
W415-1454 / G / 04.01.19 15
operating instructions
4.3 remote control battery installation
1. To replace the existing battery, remove the battery
holder.
2. To remove the battery holder, turn the remote onto its
front side. Slide the battery holder outwards.
3. Replace the existing battery holder with a new battery
(type CR 2025). Slide the battery holder back into
position.
4. The battery holder is secure onto the remote control
when a "CLICKING" noise is heard.
Remote
Control
(Rear Side)
Battery (CR 2025)
Battery Holder
!WARNING
• This remote control requires button batteries that are hazardous to young children.
• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical
burns and potential perforation to the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately
seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e.
that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

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16
5.0 finishing
5.1 glass door removal and installation
A. Remove the 4 screws off the appliance (Fig. 5-1).
B. Remove the glass front and place on a soft non-abrasive
surface.
C. Reverse these steps to reinstall the glass front.
SCREW
A. Remove the packaging materials holding the logs, grate and ember bed assembly to the appliance.
B. Pinch the back of the assembly and lift it up from the appliance.
5.2 log, grate, and ember bed assembly removal
For Model NEFB29H:
A. Remove the 4 screws securing the ember bed to the sides (and bottom, if applicable) of the appliance
(Fig. 5-2).
B. Lift the log, grate and ember bed up from the appliance and remove.
For Model NEFB24H and NEFB27H:
Screw Screw
Screw
(if applicable)
Screw
(if applicable)
NEFB27H Illustrated
!WARNING
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered under any circumstances.
!WARNING
• Facing and/or finishing materials must not interfere with air flow through air openings, louvre openings, operation
of louvres or doors, or access for service. Observe all clearances when applying combustible materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy and
fragile so handle with care.
Fig. 5-1
Some models only have two screws.
note:
Fig. 5-2

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finishing
A. Slide the panels into place and secure with the holding bracket.
B. Ensure the brick panels are positioned appropriately in the appliance and are not angled or sticking
out from the appliance.
HOLDING BRACKET
HOLDING BRACKETS
5.3 brick panel installation and removal (NEFB29H only)

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18
6.0 electrical information
PLUG / FICHE
FAN /
SOUFFLERIE
MOTOR / MOTEUR
AC-N
AC-L
RLY1 RLY2 RLY3 RLY4
NTC
OUTOUT
OUT
IN
#7
#8
#5
#6
#2 #4
#14
#1
#9
#3
#11
#12
#13
#10
#15
CARTE DE CIRCUIT IMPRIMÉ
MAIN PCB BOARD /
DECORATION /
DÉCORATION
L
N
G
WIRE NUT /
CONNECTEUR
DE FILS WIRE NUT /
CONNECTEUR
DE FILS
WIRE NUT /
CONNECTEUR
DE FILS
HEATER 700W2 /
CHAUFFERETTE 700W2
HEATER 700W1 /
CHAUFFERETTE 700W1
THERMAL CUT-OFF / COUPURE
THERMIQUE
DECORATION LIGHT (OPTIONAL) /
DECORATION DE LUMIÈRE(OPTIONNEL)
700W1 700W2 MOTOR /
MOTEUR
FAN /
SOUFFLERIE
T-FUSE /
FUSIBLE
FLAME /
FLAMME
DISPLAY CN3 /
AFFICHAGE
TEMPERATURE
SENSOR /
CAPTEUR DE
EMPÉRATURE
CONTROL PANEL BOARD /
PANNEAU DE CONTRÔLÉ
FLAME LED LIGHT /
LUMIÈRE DEL DE FLAMME
LOG LIGHT /
DEL DES BÛCHES
EMBER BED LIGHT /
LUMIÈRE LIT DE BRAISES
LOG LIGHT /
DEL DES BÛCHES
W385-2009 / D
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
6.1 wiring diagram

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For after sales service, please call 1-866-820-8686.
7.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:

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20
replacement parts
11
Ref. Part No. Description 1 2 3 4 5 6 7 8
9
10
Ref. Part No. Description
12
13
Items may not appear exactly as illustrated.
G105-0006-SER
G010-0079-SER G405-0010-SER
G010-0084-SER
G010-0076-SER G660-0004-SER
W010-3145-SER
G190-0004-SER
W435-0059-SER
G190-0005-SER
G190-0006-SER
W615-0135-SER
G405-0012-SER
G405-0011-SER
G135-0011-SER
31
16
17
14
15
G010-0081-SER
32
33
3
4
35
3
63
7
38 9 11 12 13 14 1510 16 2217
G750-0032-SER
10
Front Glass
Front Header
Control panel, NEFB24H
Control Panel Board
Plastic Flame Panel
Reflector
Synchronous Motor
Remote Control Transmitter
Temperature Sensor Log LED Ember Bed LED Ember Bed Flame LED
Blower & Heater Assembly
Spacer, 4 Pcs Main PCB Board
Wire Assembly
Stocked
Stocked
Y
es
Y
es
Y
es
Y
es
Y
es
Yes
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
Y
es
7.1 NEFB24H overview