NCR RealPOS 5976-1 Series User manual

NCR RealPOS 5976–1xxx
2x20 Customer Display
Release 1.0
User Guide
B005–0000–2049
Issue E

The product described in this book is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of
their respective companies and are hereby acknowledged.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the
terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware
become available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some
instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this
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Address correspondence to:
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Copyright © 2011–2012, 2018
By NCR Corporation
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installers/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR 5976 conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Peripherals Safety and Regulatory Statements
(B005–0000–1701).
5975 Drop–in Replacement/ Compatibility Model
The NCR 5976 provides drop–in replacement feature for the older model NCR 5975
display device. The Compatibility Mode enables the 5976 features to be compatible
with the installed software on the previous 5975.

ii
References
•NCR 5976 Parts Identification Manual (B005–0000–2048)
•Customer Display Post Mount Kit Instructions (5975–K833–836)
•Customer Display Post Mount Kit Instructions (5976–K837–838)

iii
Table of Contents
Chapter 1: Product Overview
Models.................................................................................................................1-1
Intended Users of the Product IDs .............................................................1-1
5976 Full Feature Models ........................................................................1-1
5975 Compatibility Models .....................................................................1-2
RoHS Compliant ..........................................................................................1-2
Hardware Features.............................................................................................1-3
Software Requirements for the 5976 Hardware...............................................1-5
Retail Platform Software..............................................................................1-5
5976 Line Display 2x20 Utility ....................................................................1-5
Service Support Utility ................................................................................1-5
Character Sets.....................................................................................................1-6
Chapter 2: Site Preparation
Physical Environment........................................................................................2-1
Working Range ............................................................................................2-1
Storage Environment ...................................................................................2-1
Transit Environment....................................................................................2-2
Dimensions .........................................................................................................2-3
Base Plate Mounting Hole Dimensions......................................................2-5
Electrical Environment ......................................................................................2-6
AC Power Requirements.............................................................................2-6
DC Power Requirements.............................................................................2-6
Operational Environment..................................................................................2-6
System Configuration..................................................................................2-6
Cable Hole Dimensions .....................................................................................2-7
RS–232 Interface Cable (with Power Connector).......................................2-7
RS–232 Interface Cable (Com Power).........................................................2-7
USB Type A with Power Connector ...........................................................2-7
USB + Power (12V).......................................................................................2-8
Stand Alone Power Adaptor...................................................................2-8
Chapter 3: Hardware Installation
Introduction ........................................................................................................3-1

iv
Cable Requirements.....................................................................................3-1
Power Supply Choices.................................................................................3-1
Installation Procedures ......................................................................................3-2
Diagnostics..........................................................................................................3-5
External Memory Character Test................................................................3-5
Display Test ..................................................................................................3-5
Chapter 4: Hardware Service
Safety Requirements ..........................................................................................4-1
Servicing the Display .........................................................................................4-2
Normal Operation........................................................................................4-2
Troubleshooting Procedures .......................................................................4-2
Servicing the 5976 Customer Display.........................................................4-2
Cleaning the Display ...................................................................................4-2
Chapter 5: Programming
Host/Retail Display Command Interface .........................................................5-1
Character Scrolling Rate..............................................................................5-1
Retail Display Commands.................................................................................5-2
Reset Display................................................................................................5-4
Erase Display................................................................................................5-4
Invalid Command........................................................................................5-5
Set Diagnostic State......................................................................................5-5
Set Display State On.....................................................................................5-5
Set Low Power State On ..............................................................................5-6
Enable Cursor...............................................................................................5-6
Disable Cursor..............................................................................................5-6
Set Screen Save Blank ..................................................................................5-7
Set Screen Save Walk ...................................................................................5-7
Turn on Screen Save feature........................................................................5-7
Disable Screen Save option..........................................................................5-8
Enable Character Blink ................................................................................5-8
Disable Character Blink (Default)...............................................................5-8
Move Cursor Left .........................................................................................5-9
Move Cursor Right ......................................................................................5-9
Move Cursor Up ..........................................................................................5-9
Move Cursor Down ................................................................................... 5-10

v
Move to Specified Position (or Set Cursor Position) ............................... 5-10
Query All Character Set Code Name ....................................................... 5-11
Brightness Adjustment (Default = 2) ........................................................ 5-11
Read Display ID Byte................................................................................. 5-11
Read Display ID String.............................................................................. 5-12
Display ESC Character .............................................................................. 5-12
Select Character Set n (Default = 1)........................................................... 5-12
Read Serial Number................................................................................... 5-13
Character Sets................................................................................................... 5-14
Code Page 858 (International)................................................................... 5-14
Code Page 101 Katakana ........................................................................... 5-22
Code Page 866 (Cyrillic) ............................................................................ 5-32
Code Page 775 (Baltic) ............................................................................... 5-40
Code Page 852 (Polish) .............................................................................. 5-48
Code Page 853 (Multilingual Latin with € symbol)................................. 5-56
Chapter 6: Retail Platform Software
Introduction ........................................................................................................6-1
Retail Platform Software for Windows (RPSW) ........................................6-1
Retail Platform Software for Linux (RPSL) ................................................6-1
Installation Procedure........................................................................................6-2
Downloading the Installer for Retail Platform Software ..........................6-2
Linux.........................................................................................................6-2
Windows...................................................................................................6-2
Installing the Retail Platform Software ......................................................6-3
Windows...................................................................................................6-3
Linux.........................................................................................................6-3
Uninstalling the Retail Platform Software ............................................... 6-13
Windows................................................................................................. 6-13
Linux....................................................................................................... 6-13
Chapter 7: Software Utility
Introduction ........................................................................................................7-1
Installation Procedure........................................................................................7-2
Downloading the Installer...........................................................................7-2
Installing the Software.................................................................................7-3
Windows...................................................................................................7-3

vi
Linux.........................................................................................................7-4
Uninstalling the Software............................................................................7-5
Windows...................................................................................................7-5
Linux.........................................................................................................7-5
Device Firmware ................................................................................................7-6
Downloading the Latest Firmware Version...............................................7-6
ROM Flasher.......................................................................................................7-8
Updating Device Firmware.........................................................................7-8
Shift Firmware to Compatibility Mode .................................................... 7-12
Shift Firmware to Native Mode ................................................................ 7-14
Code Page Utility ............................................................................................. 7-16
Downloading the Code Page Input File................................................... 7-16
Generating Code Page............................................................................... 7-17
Adding Code Pages ................................................................................... 7-20
Replacing Default Code Pages.................................................................. 7-23
Chapter 8: Service Support Utility
Introduction ........................................................................................................8-1
Rom Flasher and Service Support Utility...................................................8-2
Installation Procedure........................................................................................8-3
Downloading the Installer...........................................................................8-3
Installing the Software.................................................................................8-4
Windows...................................................................................................8-4
Linux.........................................................................................................8-8
Uninstalling the Software............................................................................8-9
Windows...................................................................................................8-9
Linux.........................................................................................................8-9
Control the Service........................................................................................... 8-10
Stopping the Service .................................................................................. 8-10
Windows................................................................................................. 8-10
Linux....................................................................................................... 8-10
Running the Service................................................................................... 8-11
Windows................................................................................................. 8-11
Linux....................................................................................................... 8-11
Reverting Start–up Type............................................................................ 8-11
Windows................................................................................................. 8-11
Linux....................................................................................................... 8-11

vii
Using the Default Settings......................................................................... 8-12
Windows................................................................................................. 8-12
Linux....................................................................................................... 8-12
Compatibility Support ..................................................................................... 8-13
Activate Compatibility Mode.................................................................... 8-13
Windows................................................................................................. 8-13
Linux....................................................................................................... 8-13
Brightness Level Adjustment .......................................................................... 8-14
Change the Brightness Level..................................................................... 8-14
Windows................................................................................................. 8-14
Linux....................................................................................................... 8-14

viii
Revision Record
Issue
Date
Remarks
A
Dec 2011
First issue
B
Apr 2012
Added Retail Platform Software information
Modified installation procedures of Software
Utilities and Service Support Utility
Added Device Firmware section
C
Jul 2012
New PIDs (Compatibility Support)
Updated Firmware
and Version numbers
Sept 2012
Added sections Character Scrolling Rate,
Repl
acing Default Code Pages, Brightness
Level Adjustment, Shift Firmware to
Compatibility Mode, Shift Firmware to
Native Mode
Updated Firmware and Version numbers
D
Jun 2014
Added new PIDs
Updated Hardware Installation Instructions
Updated Firmware and Version numbers
E
Dec 2018
Updated obsolete part numbers