NCR RealPOS 5976-1 Series User manual

NCR RealPOS 5976–1xxx
2x20 Customer Display
Release 1.0
User Guide
B005–0000–2049
Issue E

The product described in this book is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of
their respective companies and are hereby acknowledged.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the
terms and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware
become available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some
instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable and current.
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Copyright © 2011–2012, 2018
By NCR Corporation
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installers/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR 5976 conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Peripherals Safety and Regulatory Statements
(B005–0000–1701).
5975 Drop–in Replacement/ Compatibility Model
The NCR 5976 provides drop–in replacement feature for the older model NCR 5975
display device. The Compatibility Mode enables the 5976 features to be compatible
with the installed software on the previous 5975.

ii
References
•NCR 5976 Parts Identification Manual (B005–0000–2048)
•Customer Display Post Mount Kit Instructions (5975–K833–836)
•Customer Display Post Mount Kit Instructions (5976–K837–838)

iii
Table of Contents
Chapter 1: Product Overview
Models.................................................................................................................1-1
Intended Users of the Product IDs .............................................................1-1
5976 Full Feature Models ........................................................................1-1
5975 Compatibility Models .....................................................................1-2
RoHS Compliant ..........................................................................................1-2
Hardware Features.............................................................................................1-3
Software Requirements for the 5976 Hardware...............................................1-5
Retail Platform Software..............................................................................1-5
5976 Line Display 2x20 Utility ....................................................................1-5
Service Support Utility ................................................................................1-5
Character Sets.....................................................................................................1-6
Chapter 2: Site Preparation
Physical Environment........................................................................................2-1
Working Range ............................................................................................2-1
Storage Environment ...................................................................................2-1
Transit Environment....................................................................................2-2
Dimensions .........................................................................................................2-3
Base Plate Mounting Hole Dimensions......................................................2-5
Electrical Environment ......................................................................................2-6
AC Power Requirements.............................................................................2-6
DC Power Requirements.............................................................................2-6
Operational Environment..................................................................................2-6
System Configuration..................................................................................2-6
Cable Hole Dimensions .....................................................................................2-7
RS–232 Interface Cable (with Power Connector).......................................2-7
RS–232 Interface Cable (Com Power).........................................................2-7
USB Type A with Power Connector ...........................................................2-7
USB + Power (12V).......................................................................................2-8
Stand Alone Power Adaptor...................................................................2-8
Chapter 3: Hardware Installation
Introduction ........................................................................................................3-1

iv
Cable Requirements.....................................................................................3-1
Power Supply Choices.................................................................................3-1
Installation Procedures ......................................................................................3-2
Diagnostics..........................................................................................................3-5
External Memory Character Test................................................................3-5
Display Test ..................................................................................................3-5
Chapter 4: Hardware Service
Safety Requirements ..........................................................................................4-1
Servicing the Display .........................................................................................4-2
Normal Operation........................................................................................4-2
Troubleshooting Procedures .......................................................................4-2
Servicing the 5976 Customer Display.........................................................4-2
Cleaning the Display ...................................................................................4-2
Chapter 5: Programming
Host/Retail Display Command Interface .........................................................5-1
Character Scrolling Rate..............................................................................5-1
Retail Display Commands.................................................................................5-2
Reset Display................................................................................................5-4
Erase Display................................................................................................5-4
Invalid Command........................................................................................5-5
Set Diagnostic State......................................................................................5-5
Set Display State On.....................................................................................5-5
Set Low Power State On ..............................................................................5-6
Enable Cursor...............................................................................................5-6
Disable Cursor..............................................................................................5-6
Set Screen Save Blank ..................................................................................5-7
Set Screen Save Walk ...................................................................................5-7
Turn on Screen Save feature........................................................................5-7
Disable Screen Save option..........................................................................5-8
Enable Character Blink ................................................................................5-8
Disable Character Blink (Default)...............................................................5-8
Move Cursor Left .........................................................................................5-9
Move Cursor Right ......................................................................................5-9
Move Cursor Up ..........................................................................................5-9
Move Cursor Down ................................................................................... 5-10

v
Move to Specified Position (or Set Cursor Position) ............................... 5-10
Query All Character Set Code Name ....................................................... 5-11
Brightness Adjustment (Default = 2) ........................................................ 5-11
Read Display ID Byte................................................................................. 5-11
Read Display ID String.............................................................................. 5-12
Display ESC Character .............................................................................. 5-12
Select Character Set n (Default = 1)........................................................... 5-12
Read Serial Number................................................................................... 5-13
Character Sets................................................................................................... 5-14
Code Page 858 (International)................................................................... 5-14
Code Page 101 Katakana ........................................................................... 5-22
Code Page 866 (Cyrillic) ............................................................................ 5-32
Code Page 775 (Baltic) ............................................................................... 5-40
Code Page 852 (Polish) .............................................................................. 5-48
Code Page 853 (Multilingual Latin with € symbol)................................. 5-56
Chapter 6: Retail Platform Software
Introduction ........................................................................................................6-1
Retail Platform Software for Windows (RPSW) ........................................6-1
Retail Platform Software for Linux (RPSL) ................................................6-1
Installation Procedure........................................................................................6-2
Downloading the Installer for Retail Platform Software ..........................6-2
Linux.........................................................................................................6-2
Windows...................................................................................................6-2
Installing the Retail Platform Software ......................................................6-3
Windows...................................................................................................6-3
Linux.........................................................................................................6-3
Uninstalling the Retail Platform Software ............................................... 6-13
Windows................................................................................................. 6-13
Linux....................................................................................................... 6-13
Chapter 7: Software Utility
Introduction ........................................................................................................7-1
Installation Procedure........................................................................................7-2
Downloading the Installer...........................................................................7-2
Installing the Software.................................................................................7-3
Windows...................................................................................................7-3

vi
Linux.........................................................................................................7-4
Uninstalling the Software............................................................................7-5
Windows...................................................................................................7-5
Linux.........................................................................................................7-5
Device Firmware ................................................................................................7-6
Downloading the Latest Firmware Version...............................................7-6
ROM Flasher.......................................................................................................7-8
Updating Device Firmware.........................................................................7-8
Shift Firmware to Compatibility Mode .................................................... 7-12
Shift Firmware to Native Mode ................................................................ 7-14
Code Page Utility ............................................................................................. 7-16
Downloading the Code Page Input File................................................... 7-16
Generating Code Page............................................................................... 7-17
Adding Code Pages ................................................................................... 7-20
Replacing Default Code Pages.................................................................. 7-23
Chapter 8: Service Support Utility
Introduction ........................................................................................................8-1
Rom Flasher and Service Support Utility...................................................8-2
Installation Procedure........................................................................................8-3
Downloading the Installer...........................................................................8-3
Installing the Software.................................................................................8-4
Windows...................................................................................................8-4
Linux.........................................................................................................8-8
Uninstalling the Software............................................................................8-9
Windows...................................................................................................8-9
Linux.........................................................................................................8-9
Control the Service........................................................................................... 8-10
Stopping the Service .................................................................................. 8-10
Windows................................................................................................. 8-10
Linux....................................................................................................... 8-10
Running the Service................................................................................... 8-11
Windows................................................................................................. 8-11
Linux....................................................................................................... 8-11
Reverting Start–up Type............................................................................ 8-11
Windows................................................................................................. 8-11
Linux....................................................................................................... 8-11

vii
Using the Default Settings......................................................................... 8-12
Windows................................................................................................. 8-12
Linux....................................................................................................... 8-12
Compatibility Support ..................................................................................... 8-13
Activate Compatibility Mode.................................................................... 8-13
Windows................................................................................................. 8-13
Linux....................................................................................................... 8-13
Brightness Level Adjustment .......................................................................... 8-14
Change the Brightness Level..................................................................... 8-14
Windows................................................................................................. 8-14
Linux....................................................................................................... 8-14

viii
Revision Record
Issue
Date
Remarks
A
Dec 2011
First issue
B
Apr 2012
Added Retail Platform Software information
Modified installation procedures of Software
Utilities and Service Support Utility
Added Device Firmware section
C
Jul 2012
New PIDs (Compatibility Support)
Updated Firmware
and Version numbers
Sept 2012
Added sections Character Scrolling Rate,
Repl
acing Default Code Pages, Brightness
Level Adjustment, Shift Firmware to
Compatibility Mode, Shift Firmware to
Native Mode
Updated Firmware and Version numbers
D
Jun 2014
Added new PIDs
Updated Hardware Installation Instructions
Updated Firmware and Version numbers
E
Dec 2018
Updated obsolete part numbers

Chapter1: Product Overview
Models
The NCR RealPOS 5976–1xxx Customer Display is a 2–line x 20–character Liquid
Crystal Display (LCD), which can display any downloadable code page of single byte
characters. The 5976 supports both RS–232 and USB interfaces.
•5976–1100–9090 Customer Display — 2x20 LCD — 5976 — Beige
•5976–1200–9090 Customer Display — 2x20 LCD — 5976 — Charcoal Gray
•5976–1300–9090 Customer Display — 2x20 LCD — 5976 — Black
•5976–1175–9090 Customer Display —2x20 LCD — 5976 —Beige
(5975 Compatibility Model)
•5976–1275–9090 Customer Display — 2x20 LCD — 5976 — Charcoal Gray
(5975 Compatibility Model)
•5976–1375–9090 Customer Display — 2x20 LCD — 5976 — Black
(5975 Compatibility Model)
Intended Users of the Product IDs
Depending on the specific needs of the user, the 5976 provides different
configurations: three configurations contain the latest versions of the firmware and
software of the 5976 while the other two configurations comply with the software
components of its 5975 predecessor.
5976 Full Feature Models
The full feature 5976 models are intended for users who want to install a line display
to their POS system. After installing the 5976 display, users need to download and
install new software and utilities.
Product ID Installation Overview Reference Chapters
5976–1100–9090
5976–1200–9090
5976–1300–9090
1. Install the new 5976.
Chapter 3: Hardware Installation
2. Configure the software.
Chapter 6: Retail Platform Software
Chapter 7: Software Utilities
Chapter 8: Service Support Utility.
1

1-2 Chapter 1: Product Overview
5975 Compatibility Models
The 5975 Compatibility Product IDs are intended for users who want to replace their
5975 line displays with the new 5976. Users only have to replace their old 5975 display
with the new 5976, no other procedure required. The device works immediately
during start–up.
Product ID Installation Overview Reference Chapters
5976–1175–9090
5976–1275–9090
5976–1375–9090
1. Remove the old 5975 from
the POS system.
2. Install the new 5976.
Chapter 3: Hardware
Installation
RoHS Compliant
The 5976 display products are RoHS (Restrictions of Hazardous Substances)
compliant.

Chapter 1: Product Overview 1-3
Hardware Features
•Display
–2X20 Character Liquid Crystal Display (LCD)
–LCD Technology: Advance/ Extended Black Nematic
–7x9 pixel characters
–Character height
oMinimum – 9.5mm
oMaximum – 10.5mm
–LED backlight: 120K hour minimum backlight life at 40% rated luminance
(default)
–Luminance: 200–500 nits
•PCB
–Built–in microcontroller and SPI Serial Flash Memory
–RS–232 Interface support
–HID USB 2.0 Interface support
•Cabinet
–UV Stable Material
–Available in NCR Beige (G11), NCR Charcoal Gray (CG1), and Black
•Connectors
–10p10c Modular Jack
–USB + Power
•Cables
–Powered RS–232
–USB + Power Cable
–Unpowered RS–232 Cable with Y–Connection for Power Brick
–Unpowered USB Cable with Y–Connection for Power Brick
–1m and 4m Lengths
•Power Supply
–Universal Power Supply (12V, 12W output) with cable attachment
–8 pin Molex Connector

1-4 Chapter 1: Product Overview
•RS–232 or USB 2.0 I/F support
–The components for both interfaces are populated on a single printed circuit
board. Both interfaces are active, though only one interface can be physically
connected at a time. The display communicates through the interface
connected to it.
•Mounting Options
–Table Mount, 4–in. Post
–Table Mount, 8–in. Post
–Table Mount, 12–in. Post
–Table Mount, 16–in. Post
–Integrated Mount for NCR 7456, 7457, 7458

Chapter 1: Product Overview 1-5
Software Requirements for the 5976 Hardware
The NCR 5976 uses software applications that enable user to perform software
updates and configurations on the 5976 hardware device.
Retail Platform Software
NCR provides the Retail Platform Software (RPS) for Windows and Linux that
includes support for underlying architecture of the platform products like terminal
configurations, gold drives, peripherals, and so forth.
Note: For more information on download and installation procedures, refer to
Chapter 6, “Retail Platform Software.”
5976 Line Display 2x20 Utility
Unlike the Retail Platform Software (RPS), the 5976 Software Utilities are specially
designed for the 5976. These utilities provide maintenance support to the software
functionalities of the 5976.
•ROM Flasher—enables user to display and update the firmware version of the
5976 device
•Code Page Utility—enables user to load, add, and replace character sets in the
5976 display
Unlike the ROM Flasher, the 5976 Code Page Utility is designed solely for the 5976
2x20 LCD Line Display.
Note: For more information on these software utilities, refer to Chapter 7, “Software
Utility.”
Service Support Utility
The Service Support Utility configures the settings of the device firmware and code
pages that currently exist in the 5976 display. The configuration settings of the device
are automatically activated in the background upon terminal start–up. But you can
control the behavior of this utility by changing the settings through your user
interface.
Note: For more information on this software utility, refer to Chapter 8, “Service
Support Utility.”

1-6 Chapter 1: Product Overview
Character Sets
•Support for 20 character sets
•2 Mbit Flash Memory for support of not less than 20 character sets
•3 Character sets in base unit
Note: For more information on character sets, refer to the “Character Sets” section in
Chapter 5, “Programming.”

Chapter2: Site Preparation
This chapter describes the installation process including site considerations, operating
conditions, mounting options, and connections.
Physical Environment
The working range, storage, and transit environments are presented in the following
tables:
Working Range
Condition
Range
Temperature
5°C to 45°C (41°F to 113°F)
Temperature Change
10°C (18°F) / Hour
Humidity Range
10% to 90% (No Condensation)
Humidity Change
10% / hour
Barometric Pressure
105,000 Pa to 69000 Pa
Note: Condensation may occur when equipment is transferred from cold to warm
areas during shipment. The equipment design shall permit operation after flash
condensation has occurred, provided a drying out process has been accomplished,
and the equipment stabilized to the operating environment.
Storage Environment
For periods up to three months:
Condition
Range
Temperature
–10°C to 50°C (–4°F to 122°F)
Humidity
10% to 90% RH
Barometric Pressure
105,000 to 70,000 Pa
2

2-2 Chapter 2: Site Preparation
Transit Environment
For periods up to one week:
Condition
Range
Temperature
–40°C to 60°C (–40°F to 140°F)
Humidity
5% to 95% RH
Barometric Pressure
105,000 to 70,000 Pa

Chapter 2: Site Preparation 2-3
Dimensions
159.0 mm
6.25 in
80.5 mm
3.17 in
152.8 mm
6.0 in
210.8 mm
8.30 in
123 mm
4.84 in

2-4 Chapter 2: Site Preparation
There are four different length posts available, in four inch increments.
29352
210.8 mm
8.30 in
312.5 mm
12.30 in
414.0 mm
16.30 in
515.6 mm
20.30 in
Note: Heights greater than 215 mm (8.5 in.) should be screwed to the counter top.