NCR XL15W User manual

User Guide
NCRXL15W (5916)Display
BCC5-0000-5310
Issue A

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
Email: [e-mail]
Copyright © 2018
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCRXL15W (5916)Display conforms to all applicable legal requirements. To view
the compliance statements, see the RealPOS Peripherals Safety and Regulatory Information
(B005-0000-1701).
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

ii
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCRXL15W (5916)DisplaySite Preparation Guide (BCC5-0000-5311) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iii
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call:
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

iv

v
Table of Contents
Chapter 1: Product Overview
Base Models 1
Features and Benefits 2
Optional Features 3
Specifications 7
Display Mounts 9
XL-Series Stand (5916-F033/5915-K033) 9
X-Series Table Top Stand (5968-K031) 9
Integration Tray Mount (5968-K024) 10
Checkstand Mount (5968-K039) 10
Wall Mount (7702-K320) 10
Third Party Mounts 11
Quick Release Bracket (5915-K320) 11
VESA Bracket Adapter Plate (5915-K330) 11
Label Locations 12
Power LED 12
Chapter 2: Hardware Installation
Installation Restrictions 13
Ergonomic Workplace 14
Installing the Display 15
Mounting on XL-Series Stand 16
Connecting to a POS Terminal 20
Display Port Cable 20
External Power Cables 21
Powered USB Cable 22
Audio Cable 22
Adapters 23

vi
Chapter 3: Operation and Cleaning
Touchscreens 27
Projected Capacitive Touchscreen 27
Using the PCap Touchscreen 27
Touchscreen Cleaning Procedures 27
Magnetic Stripe Reader 28
Using the MSR 28
Care of Cards 28
Card Thickness 28
Cabinet Cleaning Procedures 29
Chapter 4: NCR Software OSD Utility
Supported Features 31
Installing the Utility 32
Running the Utility (GUI Version) 33
Main Menu 33
Monitors Detected Panel 33
Center Panel 33
Control Buttons 34
Display Adjustment Procedures 36
Resetting Factory Defaults 37
Running the Utility (Console Version) 38
Revision Record
Issue Date Remarks
ADec 2018 First Issue

Chapter 1: Product Overview
The NCRXL15W (5916)Display offers flexibility and ultra–thin design that will look
great in any retail environment. The XL15W display features bright, high contrast LCD
to make it easy to read. This stylish display is available as a 15.6–inch projected
capacitive (PCAP) touchscreen, or LEDbacklight non–touch.
The XL15W is compatible with any product that has a display port video and a USB
interface and can be used as an associate display or rear mounted to a terminal or free
standing to display pricing and promotional messages. This is available with an
encrypted magnetic stripe reader (MSR) for enhanced security. Whichever option is
preferred, these displays are sure to enhance the appearance of the wrap stand or
checkout and save valuable counter space.
Base Models
Base Model Description
5916-1015-9090 XL-Series, 15.6-inch No Touch Display, 16:9, Anti-
Glare, Black
5916-1315-9090 XL-Series, 15.6-inch PCAPTouch Display, 16:9,
Anti-Glare, Black

1-2 Product Overview
Features and Benefits
Features Description
Touch Displays 15.6"Projected Capacitive (PCap) • Zero Bezel – All Glass Front
• 10–Point Multi–Touch Interface
• Anti–Glare 85
• 300 cd/m2(typical)
• Wide 16:9 Aspect Ratio
• 1920x1080 Resolution
• Display Port
• Software OSD Support
Non–Touch Displays 15.6"LEDBacklight • Zero Bezel – All Glass Front
• Anti–Glare 85
• 300 cd/m2(typical)
• Wide 16:9 Aspect Ratio
• 1920x1080 Resolution
• Display Port
• Software OSD Support
Peripherals MSR, NCREncrypted USB 3-Track Provides a 3-Track, Encrypting MSR.
RFID Provides a RFID.
Filler Plate, Right Side Provides a filler plate when aPort A (Right
Side)feature is not installed.
Filler Plate, Left Side Provides a filler plate when a Port B (Left
Side) feature is not installed.

Product Overview 1-3
Optional Features
Optional Features Description
Power Cord 1416–C325–0030
5916–F100
USPower Cord Provides a 3m (118.11 in.) power
cord for an external power
supply.
1416–C323–0030
5916–F101
International Power Cord
1416–C321–0030
5916–F102
UKPower Cord
1416–C322–0030
5916–F103
Australia Power Cord
1416–C391–0030
5916–F104
China Power Cord
1416–C320–0030
5916–F105
SEVPower Cord
1432–C366–0030
5916–F106
India Power Cord
1416–C009–0018
5916–F107
Argentina Power Cord
1424–C124–0030 Japan Power Cord, 3 prong
Display Port Cables 1432–C614–0005 0.5 m (19.69 in.) Display
Port Cable
Provides a display port cable
used for integration with XR7
terminal. To be used only on
displays attached directly to the
XR7 POStable top stand.
1432–C614–0008
5916–F110
0.8 m (31.50 in.) Display
Port Cable
Provides a display port cable
used for integration with XR7
terminal using the rear display
arm of the POS table top stand.
1432–C614–0013
5916–F111
1.3m (51.18 in.) Display
Port Cable
Provides a display port cable.
1432–C614–0040
5916–F112
4m (157.48 in.) Display
Port Cable
Provides a display port cable.

1-4 Product Overview
Optional Features Description
ExternalPower
Cables
5916–F120 Universal Switching
MEPSPower Supply - 12V,
2.5 A output for Touch
(ROHS)
Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.
1432–C591–0013
5916–F121
1.3m USBType A with
power connector
Provides a 1.3m (51.18 in.)
USBcable with latching 1x8
connector on the display end, a
USB connector on the terminal
end, and a barrel connector in
the middle for an external
power supply. Requires both an
external power brick and a local
power cord.
1432–C591–0040
5916–F122
4m USBType A with
power connector
Provides a 4m (157.48 in.)
USBcable with latching 1x8
connector on the display end, a
USB connector on the terminal
end, and a barrel connector in
the middle for an external
power supply. Requires both an
external power brick and a local
power cord.

Product Overview 1-5
Optional Features Description
Powered USB Cables 1432–C477–0005 0.5m 12VPowered USB Provides a 0.5m (19.68 in.) 12V
USBpower cable with latching
1x8 connector on the display
end and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
1432–C477–0008
5916–F117
0.8m 12VPowered USB Provides a 0.8m (31.50 in.) 12V
USBpower cable with latching
1x8 connector on the display
end and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
1432–C477–0013
5916–F118
1.3m 12V Powered USB Provides a 1.3m (51.18 in.) 12V
USBpower cable with latching
1x8 connector on the display
end and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
1432–C478–0040
5916–F119
4m 12V Powered USB Provides a 4m (157.48 in.) 12V
USBpower cable with latching
1x8 connector on the display
end and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

1-6 Product Overview
Optional Features Description
Miscellaneous
Adapters
1432–C790–0001 Cable, HDMI (Terminal) to
DisplayPort (Display)
active adapter
Allows connection of a display
with DisplayPort to a terminal
with an HDMI connection. Must
also order the DisplayPort cable.
Powered by a USB port on
terminal.
1432–C791–0000 Adapter, passive, DVI-D to
HDMI
Allows connection of a display
with DisplayPort to a terminal
with an DVI connection. Must
also order the DisplayPort cable
and the 1432-C790-0001
adapter.

Product Overview 1-7
Specifications
Feature Specifications
Bezel Stylish bezel, flat screen
Touch Projected Capacitive (10 point multi-touch)
Touchscreen Life Expectancy No known wear points
Touch Driver EETI 3200
Touch Interface USB
Anti-Glare 85 Yes
Calibration No
Surface hardness 5H
Touch Response Time PCAP – 10ms
Video Interface Display port
Backlight LED
Open USB Ports 0
LCD Luminance (cd/m2)300
Contrast Ratio 800:1
Native Resolution FHD 1920x1080
Additional Resolutions Supported Dependent on graphics driver capability – no scalar IC
User Adjustable OSD Controls Allows for brightness adjustment through software OSD
Viewing Angle 170H / 170V
Display Response Time 25ms (typ)
Audio Single unamplified speaker; requires amplification from source
(terminal). 1W nominal, 1.5W maximum.
Power 1x8 latching 12V USB from POS or external power supply
Power consumption 6.4W (Typical)
External USB Connectivity None
MSR Option NCR Encrypted 3-Track
Biometrics None
Camera None
Physical Mounting Interface VESA & NCR 100 mm

1-8 Product Overview
Feature Specifications
Color Black
LED Life
(hours to ½ brightness of
backlight)
30,000 hours
Retail Hardened Integrated Enclosure, Mounting, Sealed, Software OSD, Latching
Cables, IPX3
Certifications TUV/UL/CU/NOM/KC/CCC
Display Area 344.16(H) x 193.59(V)
Operating Temperature 5° to 40°C
Operating Humidity 10% to 90%
Dimensions
(no stand/ no MSR) (w x d x h)
383mm (15.08”) x 35mm (1.38”) x 240mm (9.45”)
Weight 2.1kg (4.55 lbs)

Product Overview 1-9
Display Mounts
XL-Series Stand (5916-F033/5915-K033)
X-Series Table Top Stand (5968-K031)

1-10 Product Overview
Integration Tray Mount (5968-K024)
Checkstand Mount (5968-K039)
Wall Mount (7702-K320)

Product Overview 1-11
Third Party Mounts
Quick Release Bracket (5915-K320)
Quick release bracket for easy cable access for third party mounts. The bracket provides
hooks and two mounting points, and replaces the standard four mounting points on
third party pole arms.
VESA Bracket Adapter Plate (5915-K330)
Adapter plate to mount displays with 100mm x 100mm VESA patterns to mounts with a
75mm x 75mm VESA pattern.

1-12 Product Overview
Label Locations
Power LED
The Power LEDis located on the bottom of the Display.
Color Description
Off System OFF or No Power, No Video Signal
Green System ON