NCR XL15 User manual

User Guide
NCR XL15 (5915)
Release 1.0
BCC5–0000–5162
Issue C

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
EMail: [e-mail]
Copyright © 2017
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR XL15 conforms to all applicable legal requirements. To view the compliance
statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-
1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product n its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iv
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Table of Contents
Chapter 1: Product Overview
Base Models 1
Features and Benefits 2
Optional Features 3
Specifications 8
Display Mounts 10
XL–Series Stand (5915–F033, 5915–K033) 10
Integration Tray Mount (5968–K024) 10
Checkstand Mount (5968–K039) 11
WallMount (7702–K320) 11
Third Party Mounts 12
Customer Display (7702–K453) 13
Front Panel Power LED 14
LabelLocations 15
Chapter 2: Hardware Installation
Installation Restrictions 16
Ergonomic Workplace 17
Installing the Display 18
XL-Series Stand 19
Connecting to a POS Terminal 24
Display Port Cables 24
ExternalPower Cables 25
Powered USBCables 26
Audio Cable 26
Adapters 27
Chapter 3: Operation and Cleaning
Touchscreens 31
Projected Capacitive Touchscreen 31
Using the PCap Touchscreen 31
Resistive Touchscreen 32
Using the Resistive Touchscreen 32

vi
Touchscreen Cleaning Procedures 32
Magnetic Stripe Reader 33
Using the MSR 33
Care of Cards 33
Card Thickness 33
Cabinet Cleaning Procedures 34
Chapter 4: NCR Software OSD Utility
Introduction 35
Supported Features 35
Installing the Utility 36
Running the Utility (GUI Version) 37
Main Menu 37
Control Buttons 37
Display Adjustment Procedures 40
Resetting Factory Defaults 41
Running the Utility (Console Version) 42
Chapter 5: Touchscreen Calibration
Proper Touchscreen Methods 43
Calibrating the Touchscreen 44
Resistive Touchscreen Calibration 44

vii
Revision Record
Issue Date Remarks
AFeb 2017 First Issue
BJuly 2017 Added 0.5m Display Port Cable (1432-C483-0005)
Added 0.5m Powered USBCable (1432-C477-0005)
CAug 2017 Removed Converter Cable (7932-4297-9998)
Added Adapters(1432-C790-0001 and 1432-C791-0000)

Chapter 1: Product Overview
The XL15 display offers flexibility and ultra–thin design that will look great in any retail
environment. The XL15 display features bright, high contrast LCD to make it easy to
read. This stylish display is available as a 15–inch, projected capacitive (PCAP) or
resistive touchscreen, or LED backlight non–touch.
The XL15 display is compatible with any product that has a display port video and a
USB interface and can be used as an associate display or rear mounted to a terminal or
free standing to display pricing and promotional messages. This is available with an
encrypted magnetic stripe reader (MSR) for enhanced security. Whichever option is
preferred, these displays are sure to enhance the appearance of the wrap stand or
checkout and save valuable counter space.
Base Models
Base Model Description
5915-1015-9090 XL15, 15" Display, No Touch
5915-1115-9090 XL15, 15"Display, Resistive
5915-1315-9090 XL15, 15" Display, PCAP

1-2 Product Overview
Features and Benefits
Features Description
Touch Displays 15"Resistive • Single Touch Interface
• Standard 4:3 Aspect Ratio
• 1024x768 XGA resolution
• 350 NIT LED–Backlit LCD
• Narrow Bezel Design
• Display Port
• Software OSD Support
15"Projected Capacitive (PCap) • Zero Bezel – Alll Glass Front
• 10–Point Multi–Touch Interface
• Standard 4:3 Aspect Ratio
• 1024x768, XGA Resolution
• 350 NIT LED–Backlit LCD
• Display Port
• Software OSD Support
Non–Touch Displays 15"LEDBacklight • Zero Bezel – All Glass Front
• 350 NIT LED LCD
• Standard 4:3 Aspect Ratio
• 1024x768, XGA Resolution
• Display Port
• Software OSD Support
Peripherals MSR, NCREncrypted USB 3-
Track
Provides a 3-Track, Encrypting MSR.
Filler Plate, Right Side Provides a blank plate when an MSR is
not installed.
Filler Plate, Left Side Provides a blank plate when a Port B
feature is not installed.

Product Overview 1-3
Optional Features
Optional Features Description
Power Cord 1416–C325–0030 USPower Cord Provides a 3m (118.11 in.)
power cord for an external
power supply.
1416–C323–0030 International Power
Cord
1416–C321–0030 UKPower Cord
1416–C322–0030 Australia Power Cord
1416–C391–0030 China Power Cord
1416–C320–0030 SEVPower Cord
1416–C366–0030 India Power Cord
1416–C009–0018 Argentina Power Cord

1-4 Product Overview
Optional Features Description
Display Port Cables 1432–C483–0005
Note: Current
cable will be
replaced with
1432–C614–0005 in
future release.
0.5 m (19.69 in.) Display
Port Cable
Provides a display port
cable used for integration
with XR7 terminal. To be
used only on displays
attached directly to the XR7
POStable top stand.
1432–C483–0008
Note: Current
cable will be
replaced with
1432–C614–0008 in
future release.
0.8 m (31.50 in.) Display
Port Cable
Provides a display port
cable used for integration
with XR7 terminal using the
rear display arm of the POS
table top stand.
1432–C483–0013
Note: Current
cable will be
replaced with
1432–C614–0013 in
future release.
1.3m (51.18 in.) Display
Port Cable
Provides a display port
cable.
1432–C483–0040
Note: Current
cable will be
replaced with
1432–C614–0040 in
future release.
4m (157.48 in.) Dislay
Port Cable
Provides a display port
cable.

Product Overview 1-5
Optional Features Description
ExternalPower
Cables
5915–F120 Universal Switching
MEPSPower Supply -
12V, 2.5 A output for
Touch (ROHS)
Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.
1432–C480–0013
Note: Current
cable will be
replaced with
1432–C591–0013 in
future release.
1.3m USBType A with
power connector
Provides a 1.3m (51.18 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.
1432–C479–0040
Note: Current
cable will be
replaced with
1432–C591–0040 in
future release.
4m USBType A with
power connector
Provides a 4m (157.48 in.)
USBcable with latching 1x8
connector on the display
end, a USB connector on the
terminal end, and a barrel
connector in the middle for
an external power supply.
Requires both an external
power brick and a local
power cord.

1-6 Product Overview
Optional Features Description
Powered USB
Cables
1432–C477–0005 0.5m 12VPowered USB Provides a 0.5m (19.68 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.
1432–C477–0008 0.8m 12VPowered USB Provides a 0.8m (31.50 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.
1432–C477–0013 1.3m 12V Powered USB Provides a 1.3m (51.18 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a
latching 12V USB + Power
connector on the terminal
end. Provides both power
and touch communication.
1432–C478–0040 4m 12V Powered USB Provides a 4m (157.48 in.)
12V USBpower cable with
latching 1x8 connector on
the display end and a latch-
ing 12V USB + Power con-
nector on the terminal end.
Provides both power and
touch communication.

Product Overview 1-7
Optional Features Description
Audio Cable 1432–C593–0013 1.3m with 3.5mm plug
Male
Provides a 1.3m (51.18 in.)
black cable for use on ter-
minals with a line–out or
audio port.
1432–C593–0040 4m with 3.5mm plug
Male
Provides a 4m (157.48 in.)
black cable for use on ter-
minals with a line–out or
audio port.
Miscellaneous
Adapters
1432–C790–0001 Cable, HDMI (Terminal)
to DisplayPort (Display)
active adapter
Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.
1432–C791–0000 Adapter, passive, DVI-D
to HDMI
Allows connection of a
display with DisplayPort to a
terminal with an DVI
connection. Must also order
the DisplayPort cable and
the 1432-C790-0001 adapter.

1-8 Product Overview
Specifications
Feature Specifications
Bezel Zero bezel, flat screen (PCAP)
Touch – PCAP Projected Capacitive (10 point multi-touch)
Touch – Resistive 5 Wire Resistive
Touchscreen Life Expectancy • PCAP – Unlimited
• Resistive – 50 million at one point
Touch Driver AUO
Touch Interface USB
Calibration Only resistive touchscreen requires calibration.
Surface hardness • PCAP – No Known Degradation
• Resistive – 4H
Touch Response Time • PCAP – 10ms
• Resistive – 50ms
Video Interface Display port
Backlight LED
Open USB Ports 0
LCD Luminance (cd/m2) 350
Contrast Ratio 800:1
Native Resolution XGA (1024x768)
Additional Resolutions
Supported
• VGA (640x480)
• SVGA (800x600)
User Adjustable OSD Controls Allows for brightness adjustment through software OSD.
Viewing Angle 160H / 150V
Display Response Time <8ms (typ)
Audio Single unamplified speaker; requires amplification from
source (terminal).
Power 1x8 latching 12V USB from POS or external power supply

Product Overview 1-9
Feature Specifications
Power consumption • 7.5w (Typical)
• 3.3w (Standby)
External USB Connectivity None
MSR Option NCR Encrypted 3-Track
Biometrics None
Camera None
Physical Mounting Interface VESA 75 mm & NCR 100 mm
Color Black
LED Life
(hours to ½ brightness of
backlight)
50,000 hours
Retail Hardened Moisture/Dust Sealed display, Software OSD, Latching Cables
Certifications TUV/UL/CU/NOM/KC/CCC
Display Area 304.128(H) x 228.096(V)
Operating Temperature 5° to 40°C
Operating Humidity 10% to 90%
Dimensions
(no stand/ no MSR) (w x d x h)
380mm (14.96”) x 44mm (1.73”) x 304mm (11.97”)
Weight 3.4kg (7.5 lbs)

1-10 Product Overview
Display Mounts
XL–Series Stand (5915–F033, 5915–K033)
Integration Tray Mount (5968–K024)

Product Overview 1-11
Checkstand Mount (5968–K039)
WallMount (7702–K320)