NCR XL10W Series User manual

User Guide
NCR XL10W (5910)
Release 1.0 and 1.1
BCC5–0000–5197
Issue C

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
EMail: [e-mail]
Copyright © 2017–2018
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR XL10W (5910) conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements
(B005-0000-1701).
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

ii
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

iii
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

iv
Table of Contents
Chapter 1: Product Overview
Base Models 2
Features and Benefits 3
Display Port Model Optional Features 4
USB-CModel Optional Features 7
Specifications 8
Display Mounts 10
XL10W Wedge Stand (5910-F030/K030) 10
XL–Series Stand (5910-F033, 5910-F233) 10
Integration Tray Mount (5968–K024) 11
X–Series Table Top Stand (5968–K031) 11
Checkstand Mount (5968–K039) 12
WallMount (7702–K320) 12
Third Party Mount 13
VESAFiller Plate (5915–K320) 13
Magnetic Stripe Reader (5910-F141, 5910-F241) 14
Data Encryption 14
Card Data Encoding 14
Card Thickness 14
Miscellaneous Kits 15
5910–F302/K302 15
5915–K470 15
7613–K470 15
7702–K470 16
LabelLocations 17
Display Port Model 17
USB-CModel 18

v
Chapter 2: Hardware Installation
Installation Restrictions 19
Ergonomic Workplace 20
Installing the Display 21
Installing the Display to the XL-Series Stand 22
Installing the Display to the XL10W Wedge Stand 29
Installing the Display to the XL10W Pole Mount 32
Connecting to a POS Terminal 36
Display Port Model 36
USB-CModel 42
Chapter 3: Operation and Cleaning
Projected Capacitive Touchscreen 43
Using the PCap Touchscreen 43
Touchscreen Cleaning Procedures 43
Magnetic Stripe Reader 44
Using the MSR 44
Care of Cards 44
Card Thickness 44
Cabinet Cleaning Procedures 45
Chapter 4: NCR Software OSD Utility
Introduction 46
Supported Features 46
Installing the Utility 47
Running the Utility (GUI Version) 48
Main Menu 48
Monitors Detected Panel 48
Center Panel 48
Control Buttons 49
Display Adjustment Procedures 51
Resetting Factory Defaults 52
Running the Utility (Console Version) 53

vi
Revision Record
Issue Date Remarks
ANov 2017 First Issue
BJuly 2018 Changed 1432-C681-0013 / 497-0517916 to 1432-C805-0013 / 497-
0521105
Added XL10W Wedge Stand (F030)
COct 2018 Added Anti-Glare and white features
Added XL10WPole Mount (F302)
Added "Installing the Display to the XL10W Pole Mount" section
Renamed "blank plate" to "filler plate" and "VESA Adapter" to
"VESAFiller Plate"

Chapter 1: Product Overview
The NCR XL10W (5910) display offers flexibility and ultra–thin design that will look
great in any retail environment. The XL10W display features bright, high contrast LCD
to make it easy to read. This stylish display is available as a 10–inch projected capacitive
(PCAP) touchscreen or LED backlight non–touch.
The XL10W Display Port model is compatible with any product that has a display port
video and a USB interface and the XL10W USB-C model is compatible with any NCR
USB-Cequipped terminal. The XL10W display can be used as an associate display or
rear mounted to a terminal or free standing to display pricing and promotional
messages. This is available with an encrypted magnetic stripe reader (MSR) for
enhanced security. Whichever option is preferred, these displays are sure to enhance
the appearance of the wrap stand or checkout and save valuable counter space.

1-2 Product Overview
Base Models
Base Model Description
Display Port Model
5910-1010-9090 XL10W, 10.1" Display, No Touch
5910-1310-9090 XL10W, 10.1" Display, PCAP
5910-2310-9090 XL10W, 10.1" Display, PCAP, White
5910-3010-9090 XL10W, 10.1" Display, No Touch with Anti-Glare
USB-C Model
5910-5010-9090 XL10W, 10.1" Display, No Touch, USB-C
5910-5310-9090 XL10W, 10.1" Display, PCAP, USB-C

Product Overview 1-3
Features and Benefits
Features Description
Touch Displays 10.1"Projected Capacitive (PCap) • Zero Bezel
• 10–Point Multi–Touch Interface
• 400 NIT LED LCD
• 16:10 Aspect Ratio
• 1920x1200 Resolution
• Display Port or USB-C DPAlt Mode
• Software OSD Support
Non–Touch Displays 10.1"LEDBacklight • Zero Bezel
• 400 NIT LED LCD
• 16:10 Aspect Ratio
• 1920x1200 Resolution
• Display Port or USB-C DPAlt Mode
• Software OSD Support
Peripherals MSR, NCREncrypted USB 3-Track Provides a 3-Track, Encrypting MSR
Filler Plate, Right Side Provides a filler plate when an MSR is not
installed
Filler Plate, Left Side Provides a blank plate when a Port B(Left
Side) feature is not installed

1-4 Product Overview
Display Port Model Optional Features
Optional Features Description
Power Cord 5910–F100
1416–C325–0030
USPower Cord Provides a 3 m (118.11 in.)
power cord for an external
power supply.
5910–F101
1416–C323–0030
International Power Cord
5910–F102
1416–C321–0030
UK Power Cord
5910–F103
1416–C322–0030
Australia Power Cord
5910–F104
1416–C391–0030
China Power Cord
5910–F105
1416–C320–0030
SEVPower Cord
5910–F106
1432–C366–0030
IndiaPower Cord
5910–F107
1416–C009–0018
ArgentinaPower Cord
1424–C124–0030 Japan Power Cord
Display Port Cables 1432–C614–0005 0.5 m (19.69 in.) Display Port
Cable
Provides a display port cable
used for integration with XR7
terminal. To be used only on
displays attached directly to
the XR POStable top stand.
5910–F110
1432–C614–0008
0.84 m (33.07 in.) Display Port
Cable
Provides a display port cable
used for integration with XR7
terminal using the rear
display arm of the POS table
top stand.
5910–F111
1432–C614–0013
1.3 m (51.18 in.) Display Port
Cable
Provides a display port cable.
5910–F112
1432–C614–0040
4 m (157.48 in.) Display Port
Cable
Provides a display port cable.

Product Overview 1-5
Optional Features Description
ExternalPower
Cables
5910–F120
5915–K100
Universal Switching
MEPSPower Supply - 12V, 2.5
A output (ROHS)
Provides a 12VDC Power
Adapter, 40W, DOEVI, 4 pin
Mini-DIN connector.
5910–F121
1432–C591–0013
1.3 m (51.18 in.) USBType A
with power connector
Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.
5910–F122
1432–C591–0040
4 m (157.48 in.) USBType A
with power connector
Provides a USBcable with
latching 1x8 connector on the
display end, a USB connector
on the terminal end, and a
barrel connector in the
middle for an external power
supply. Requires both an
external power brick and a
local power cord.

1-6 Product Overview
Optional Features Description
Powered USB
Cables
1432–C477–0005 0.5 m (19.69 in.) 12V Powered
USB
Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication. To be used
only on displays attached to
the XR POS table top stand.
5910–F117
1432–C477–0008
0.84 m (33.07 in.) 12V
Powered USB
Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
5910–F118
1432–C477–0013
1.3 m (51.18 in.) 12V Powered
USB
Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.
5910–F119
1432–C478–0040
4 m (157.48 in.) 12V Powered
USB
Provides a 12V USBpower
cable with latching 1x8
connector on the display end
and a latching 12V USB +
Power connector on the
terminal end. Provides both
power and touch
communication.

Product Overview 1-7
Optional Features Description
Audio Cable 5910–F126
1432–C593–0013
1.3 m (51.18 in.) with 3.5 mm
plug Male
Provides a black cable for use
on terminals with a line–out
or audio port.
5910–F127
1432–C593–0040
4 m (157.48 in.) with 3.5 mm
plug Male
Provides a black cable for use
on terminals with a line–out
or audio port.
Miscellaneous
Adapters
1432–C790–0001 Cable, HDMI (Terminal) to
Display Port (Display) active
adapter
Allows connection of a
display with DisplayPort to a
terminal with an HDMI
connection. Must also order
the DisplayPort cable.
Powered by a USB port on
terminal.
1432–C791–0000 Adapter, passive, DVI-D to
HDMI
Allows connection of a
display with DisplayPort to a
terminal with a DVI
connection. Must also order
the DisplayPort cable and the
1432-C790-0001 adapter.
USB-CModel Optional Features
Optional Features Description
USB-CCable 5910–F132
1432–C805–0013
1.3 m (51.18 in.) USB-C to
USB-C
1.3 m cable for XL10W paired
with a PX10

1-8 Product Overview
Specifications
Feature Specifications
Bezel Zero bezel
Touch Technology Projected Capacitive (PCAP) and Non-Touch
Touchscreen Operation Human touch input
Touchscreen Life Expectancy No known wear out point
Touch Driver Microsoft
Touch Interface USB
Periodic Touchscreen Calibration No
Surface hardness No known wear out point
Video Interface Display Port or USB type C
Backlight LED
External USB Connectivity 0
Net Luminance (cd/m2) 400 (typ)
Contrast Ratio 800:1
Native Resolution 1920x1200 (16:10) / 16.7 colors
Additional Resolutions Supported Dependent on graphics driver capability
User Adjustable OSD Controls Allows for adjustments through software OSD.
Viewing Direction 12 o'clock
Viewing Angle 170H/170W
Audio Integrated speaker (non-amplified)
Power 1x8 latching 12V USB from POS
Power consumption PCAP: 5.42w (typ), 3.25w (standby)
NT: 4.94w (typ), 2.73w (standby)
MSR Option NCR Encrypted 3-Track
Biometrics None
Physical Mounting Interface NCR custom & VESA 75 mm
Color • Black
• White

Product Overview 1-9
Feature Specifications
Life (hours to ½ brightness of
backlight)
30,000 hours
Retail Hardened Yes – integrated enclosure, mounting, sealed front glass, software
OSD, latching cables
Sealed against dust Yes (front)
Sealed against liquid Yes (front)
Certifications TUV/UL/NOM/GOST/CCC
Display Area 216.81mm(H) x 135.5mm(V)
Operating Temperature 5° to 40°C
Operating Humidity 10% to 90% (non-condensing)
Dimensions (no stand/no MSR) (w
x d x h)
261 mm (10.3”) x 32 mm (1.25”) x 179 mm (7.1”)
Weight (no stand/no MSR) 0.73 kg (1.6 lbs)
Miscellaneous weights MSR: 0.06 kg (0.15 lbs)

1-10 Product Overview
Display Mounts
XL10W Wedge Stand (5910-F030/K030)
XL–Series Stand (5910-F033, 5910-F233)

Product Overview 1-11
Integration Tray Mount (5968–K024)
X–Series Table Top Stand (5968–K031)

1-12 Product Overview
Checkstand Mount (5968–K039)
WallMount (7702–K320)