NCR 7167 User manual

NCR 7167 Two Station POS Printer
Release 1.0
Owner's Manual
B005-000-1406
Revision C
November, 2002

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The product described in this book is a licensed product of NCR Corporation.
NCR is the registered trademark of NCR Corporation. Other trademarks and registered trademarks are the property of their
respective holders.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware
become available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some
instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this
book.
Address correspondence to:
Retail Systems Group−Atlanta
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30136
Copyright © 2002
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved

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Important Information to the User
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,
power cord, and interface cable which were shipped with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited
energy source, input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A. or 3.15A
Use of this product with a power supply other than the NCR power supply will require you to test this power supply and
NCR printer for FCC and CE mark certification.
Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test this cable with the NCR printer and your system for FCC
and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used for this product. For applications where the power supply module may be
mounted on the floor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which
meet the particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications which are in force in the
country of use.

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Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Communication Cables
Shielded communication cables must be used with this unit to ensure compliance with the Class A FCC limits.
Information to User
This equipment must be installed and used in strict accordance with the manufacturer's instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact NCR
immediately.
The NCR company is not responsible for any radio or television interference caused by unauthorized modification of this
equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. The
correction of interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of
the user.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

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Quick Reference
This Quick Reference will direct you to key areas of the Service Manual. For a complete
listing of topics, consult the Table of Contents or the Index.
Setting Up the Printer .................................................... page 9
Basic requirements for unpacking and installation, connecting the printer, turning it on,
and running the print test.
Diagnostics .................................................................... page 53
Procedures for setting up the printer for items such as communications, diagnostics, and
other printer options.
Printer Commands........................................................ page 73
Printer firmware commands

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How to Use this Book
Use this book as a general and technical reference manual and as a guide when replacing
parts on the printer. The service guide is intended as a guide for service representatives,
field engineers, and those who will be installing and learning about the 7167 printer. It can
also be used as a reference for service courses.
See the Quick Reference page, the Contents, or the Index for detailed listings of what is
contained in this book.
Who Should Use this Book?
You must be a trained service representative to service the 7167 Thermal Receipt and
Impact printer.
How to Obtain More Information
For more information see the following documents:
7167 Two - Station POS Printer: Service Manual (B005-000-1407)
7167 Two - Station POS Printer: Parts Identification Manual (B005-000-1408)
For this and additional copies of the Owner’s Manual, contact your sales representative.
Revision Record
Issue Date Remarks
A Mar 2002 First printing
B May 2002 Update to reflect first
production configuration.

7167 Owner’s Manual Contents
November 2002
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Contents
Quick Reference ..........................................................................................................v
How to Use this Book.........................................................................................vi
Who Should Use this Book? ..............................................................................vi
How to Obtain More Information ....................................................................vi
Revision Record .........................................................................................................vi
Contents .................................................................................................................... vii
Chapter 1: About the 7167 Printer 1
Features and Options .................................................................................................1
Receipt Station......................................................................................................2
Slip Station............................................................................................................2
Receipt and Slip Print Stations...........................................................................3
General Features ..................................................................................................3
Options..................................................................................................................3
Thermal Print Head....................................................................................................4
Impact Print Head ......................................................................................................4
Ordering Paper and Supplies....................................................................................5
Ordering Thermal Receipt Paper.......................................................................5
Ordering Ribbon Cassettes.................................................................................6
Ordering Other Supplies ....................................................................................7
Ordering Documentation ...................................................................................7
Cleaning the Printer....................................................................................................8
Cleaning the Cabinet...........................................................................................8
Cleaning the Thermal Print Head .....................................................................8
Chapter 2: Setting Up and Using the Printer 9
What Is in the Box? .....................................................................................................9
Removing the Packing Material.......................................................................10
Re Packing the Printer.......................................................................................11
Choosing a Location.................................................................................................11
c) Wall mounted Power Supply (Option)....................................................... 12
Setting Switches ........................................................................................................13
Printer Reset .......................................................................................................13
About the Universal Serial Bus...............................................................................17
Advantages of USB connections......................................................................17
Advantages of the NCR USB Solution............................................................17
Checking for USB Support on the Host Computer..............................................18
Host Configuration............................................................................................18
Configuring the Printer............................................................................................19
Installing the USB Printer Drivers..........................................................................23
Checking the Installation.........................................................................................33
Configuring Serial Port Number Assignments.....................................................36
Running the Edgeport Utility ..........................................................................36

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Serial Port Configuration Methods .................................................................37
Uninstalling the Drivers ...................................................................................37
Using the Printer.......................................................................................................39
Loading and Changing the Receipt Paper............................................................. 40
Removing the Paper Roll..................................................................................41
Loading the Paper Roll .....................................................................................42
Advancing Paper ...............................................................................................43
Installing and Changing the Ribbon Cassette.......................................................44
Removing the Ribbon Cassette ........................................................................44
Installing the Ribbon Cassette..........................................................................45
Printing on Forms or Checks...................................................................................46
Validating and Verifying Checks............................................................................48
Chapter 3: Solving Problems 47
Green LED Does Not Come On/Printer Will Not Print......................................47
Green LED Blinking (Slow) .....................................................................................48
Green LED Blinking (Fast).......................................................................................48
Slip or Forms Printing is Light................................................................................49
Receipt Printing is Light or Spotty .........................................................................50
LED (Slip Table) Does Not Come On.....................................................................50
Forms Skew or Catch................................................................................................50
MICR Check Reader Not Reading Properly .........................................................51
Other Serious Problems ...........................................................................................52
Contacting a Service Representative......................................................................52
Chapter 4: Diagnostics 53
Level 0 Diagnostics...................................................................................................53
Level 1 Diagnostics...................................................................................................54
Printer Configuration........................................................................................54
Configuring the Printer.....................................................................................56
Communication Interface Modes....................................................................58
Diagnostic Modes ..............................................................................................60
Emulation/Software Options ..........................................................................64
Hardware Options.............................................................................................67
Default Code Page.............................................................................................70
Level 2 Diagnostics...................................................................................................73
Level 3 Diagnostics...................................................................................................74
Chapter 5: Communication 72
Communication Overview......................................................................................72
Interface...............................................................................................................72
Sending Commands..........................................................................................72
RS-232C Interface......................................................................................................73
Print Speed and Timing....................................................................................73
XON/XOFF Protocol......................................................................................... 74
DTR/DSR Protocol............................................................................................74
RS-232C Technical Specifications ....................................................................74

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RS-232C 9-Pin to 9-Pin Cable Diagram...........................................................75
USB Cable Connector........................................................................................76
Power Cable Connector ....................................................................................76
Cash Drawer Connector and Pin Assignments.............................................77
Setting Extra RS-232C Options ........................................................................78
Chapter 6: Commands 73
Introduction...............................................................................................................73
List of Commands and Location.............................................................................73
By Command Code ...........................................................................................74
Printer Function Commands............................................................................79
Vertical Positioning and Print..........................................................................80
Horizontal Positioning Commands ................................................................80
Print Characteristic Commands.......................................................................81
Graphics Commands.........................................................................................82
Status Commands..............................................................................................82
Real Time Commands.......................................................................................83
Auto Status Back Commands...........................................................................83
Bar Code Commands ........................................................................................83
Macro Commands .............................................................................................84
MICR Check Reader Commands.....................................................................84
MICR Parsing.....................................................................................................84
User Data Storage Commands.........................................................................85
Asian Character Commands ............................................................................85
Flash Download Commands............................................................................86
Printer Function Commands............................................................................90
Vertical Positioning and Print Commands ..................................................105
Horizontal Positioning Commands ..............................................................114
Print Characteristic Commands.....................................................................122
Graphics Commands.......................................................................................142
Status Commands............................................................................................151
Real Time Commands.....................................................................................163
Auto Status Back Commands.........................................................................171
Page Mode Commands...................................................................................181
Macro Commands ...........................................................................................189
MICR Commands............................................................................................191
MICR Parsing...................................................................................................192
Check Flip Command .....................................................................................200
User Data Storage Commands.......................................................................200
Asian Character Commands ..........................................................................209
Flash Download Commands..........................................................................213
Appendix A: Specifications 211
Printing Specifications............................................................................................211
Power Requirements ..............................................................................................213
Environmental Conditions ....................................................................................213
Reliability.................................................................................................................215

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Dimensions and Weight.........................................................................................215
Density of Receipt Print Lines............................................................................... 215
Duty Cycle Restrictions (Printing Solid Blocks) ................................................. 215
Appendix B: Print Characteristics 217
Character Size..........................................................................................................217
Receipt Station..................................................................................................217
Slip Station........................................................................................................218
Print Zones...............................................................................................................221
Receipt Station..................................................................................................221
Slip Station........................................................................................................222
Slip Form Parameters...................................................................................... 223
Check Size.........................................................................................................224
MICR Media Requirements............................................................................224
Appendix C: Character Sets .................................................................................225
Index.............................................................................................................................1