NCR OPTIC 5 User manual
Installation Instructions
OPTIC 5 Printer Paper Chute Insert
497-0529303
B005-0000-2502
Issue A
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
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Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms
and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a
customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.
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Copyright © 2020
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved
i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR RealPOS XR7 conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
iii
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to CustomerSat.Retail@ncr.com with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Transport the product in its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the Site Preparation section of this document and the NCR Workstation and
Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.
iv
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.
Shipping Address:
NCR Corporation-DCA Depot
200 Hwy 74 South
Peachtree City, GA 30276
Attn: Dock Door 8
vi
Purpose 1
2 Purpose
Purpose
This procedure will prevent possible printer jams in the OPTIC5 Printer by installing a
printer chute insert and rear mounting retainer that holds the insert in place.
Tools Required
• Keys to open the fuel dispenser as applicable
Pre Conditions
1. Remove power from the dispenser
2. Open the dispenser
3. Remove paper from the printer as applicable
Parts
Kit 497-0527701 is needed to perform this procedure. The parts in this kit are described
below:
Part Number QTY Description
497-0529257 1 Paper Chute Insert
497-0529258 1 Paper Chute Support
497-0529259 1 Paper Chute Insert Tool
Purpose 3
Installation Procedure
1. Ensure power to the dispenser and power to the OPTIC terminal has been disabled
and the dispenser door that the OPTIC terminal is installed in is open as applicable
as per section pre conditions section
2. From the front (outside) of the printer, Install the printer chute insert approximately
3/4 of the way into the paper chute
4 Purpose
Purpose 5
3. Position the insertion tool as displayed in figure below
6 Purpose
4. Use the insertion tool to push the chute insert fully into the printer chute (Into the
terminal) until the insertion tool comes to a hard stop against the body of the
payment terminal.
Purpose 7
5. From the rear (inside) of the printer, place the rear mounting retainer by
simultaneously sliding and pressing the top two hook features (the hooks closest to
the installer) against the top of the printer chute insert.
8 Purpose
Purpose 9
6. Press the bottom two hooks (the bottom hooks have the crescent shaped openings)
against the bottom of the printer chute insert until an audible "click" sound is heard
(both hooks should make the audible "click" noise).
10 Purpose
7. From the front (outside)of the printer, remove the insertion tool.
Purpose 11
12 Purpose
8. Verify that all parts remained in place after removing the insertion tool.
9. Apply power to the dispenser and to the OPTIC terminal.
10. Load paper into the printer and perform a test print to ensure the paper roll is
installed correctly.
11. Close and lock the printer door.
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