NEC DIRECTION SP - SERVICE User manual

First Printing — August 1998
Copyright 1998
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95828-0903
All Rights Reserved
PROPRIETARY NOTICE AND LIABILITY DISCLAIMER
The information disclosed in this document, including all designs and related
materials, is the valuable property of NEC Computer Systems Division, Packard
Bell NEC, Inc. (hereinafter “NEC CSD”) and/or its licensors. NEC CSD and/or
its licensors, as appropriate, reserve all patent, copyright and other proprietary
rights to this document, including all design, manufacturing, reproduction, use,
and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NEC CSD product(s) discussed in this document are warranted in accordance
with the terms of the Warranty Statement accompanying each product. However,
actual performance of each such product is dependent upon factors such as system
configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product
configurations and applications must be determined by the customer and is not
warranted by NEC CSD.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction of this
document or portions thereof without prior written approval of NEC CSD is
prohibited.
As an ENERGY STAR partner, NEC Computer Systems Division (NEC CSD) has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
FaxFlash is a service mark of NEC Computer Systems Division, Packard Bell NEC, Inc.
Direction is a trademark of Packard Bell NEC, Inc.
NEC and MultiSync are registered trademarks of NEC Corporation, used under license.
ENERGY STAR is a U.S. registered trademark.
All other product, brand, or trade names used in this publication are the trademarks or registered
trademarks of their respective trademark owners.

Contents iii
Contents
Using This Guide
Text Conventions...................................................... xiii
Related Documents................................................... xiv
1 Introducing Your Computer
Front Features .......................................................... 1-2
System Controls and Lamps................................. 1-3
Diskette Drive A.................................................. 1-4
CD-ROM/DVD Drive ......................................... 1-5
Back Features........................................................... 1-7
External Connectors............................................. 1-9
Power Supply Features ............................................. 1-11
Zip Drive.................................................................. 1-12
Speakers................................................................... 1-13
Mouse ...................................................................... 1-14
2 Using Your Computer
System Operation ..................................................... 2-2
Starting Up.......................................................... 2-2
Shutting Down..................................................... 2-3
Setting the Date and Time.................................... 2-4
Using Diskettes.................................................... 2-4
Using CDs........................................................... 2-6
Handling Compact Discs................................. 2-6
Loading a CD................................................. 2-8
Removing a CD.............................................. 2-8
Using Your System’s Audio Functions................. 2-8
Setting Power Management.................................. 2-8
Protecting Your System ....................................... 2-9
Setting a Password.......................................... 2-10
Using a Password ........................................... 2-11
Productivity.............................................................. 2-11

iv Contents
Saving Your Work............................................... 2-11
Backing Up Your Work....................................... 2-12
Printing a Document............................................ 2-12
Display Properties .................................................... 2-13
System Care ............................................................. 2-15
Protecting Your System From Damage................. 2-15
Keeping Your System in Good Condition ............. 2-16
Moving or Shipping Your System ........................ 2-17
Online Documentation............................................... 2-18
Where to Go From Here............................................ 2-18
3 Understanding System Features
Standard Features..................................................... 3-1
System Chassis......................................................... 3-2
System Board Components ....................................... 3-2
Processor............................................................. 3-2
Drive Interfaces................................................... 3-2
Ports.................................................................... 3-3
System Memory................................................... 3-3
Intel Xcelerator Multifunction Controller.............. 3-3
Flash ROM.......................................................... 3-3
Plug and Play ...................................................... 3-4
Graphics and Multimedia Features....................... 3-4
Accelerated Graphics Port (AGP) Interface..... 3-4
Video Support ................................................ 3-5
Audio ............................................................. 3-5
Super I/O Controller............................................ 3-5
USB Ports ........................................................... 3-6
Dual IDE Channels.............................................. 3-6
Power-Saving Feature.......................................... 3-6
Options and Upgrades............................................... 3-6
Network Interface Card........................................ 3-7
Modem................................................................ 3-7
Removable Storage.............................................. 3-7
Keyboard............................................................. 3-7
Speakers.............................................................. 3-7
Video................................................................... 3-8

Contents v
4 System BIOS and Utilities
System BIOS and the Setup Utility............................ 4-1
Setup Utility........................................................ 4-2
When to Use Setup ......................................... 4-2
How to Start Setup ......................................... 4-3
How to Use Setup........................................... 4-3
Maintenance Menu .............................................. 4-4
Main Menu.......................................................... 4-4
Advanced Menu................................................... 4-7
Peripheral Configuration Submenu.................. 4-8
IDE Configuration Submenu........................... 4-10
Floppy Options Submenu................................ 4-13
DMI Event Logging Submenu......................... 4-14
Video Configuration Submenu ........................ 4-15
Resource Configuration Submenu ................... 4-15
Security Menu..................................................... 4-17
How to Set a Password................................... 4-18
How to Disable Password Protection............... 4-19
Power Menu........................................................ 4-20
Boot Menu........................................................... 4-22
Hard Drive Submenu...................................... 4-25
Removable Devices Submenu.......................... 4-25
Exit Menu ........................................................... 4-25
Bios Flash Utility...................................................... 4-27
Video Drivers ........................................................... 4-29
5 Installing Options
Option Installation.................................................... 5-1
Safety Precautions............................................... 5-2
Cover Removal And Replacement............................. 5-3
Removing the Access Cover................................. 5-4
Replacing the Access Cover................................. 5-5
Expansion Boards..................................................... 5-6
Installing an Expansion Board.............................. 5-8
Removing an Expansion Board ............................ 5-11
Memory Upgrade...................................................... 5-12
Removing a DIMM.............................................. 5-14

vi Contents
Installing a DIMM............................................... 5-15
Data Storage Devices................................................ 5-17
Locating Device Slots.......................................... 5-17
Preparing the Device............................................ 5-18
Identifying Device Cables .................................... 5-19
Diskette Drive Signal Cable ............................ 5-19
IDE Signal Cables .......................................... 5-20
System Power Cables...................................... 5-21
Cabling Storage Devices...................................... 5-22
Cabling an IDE Device ................................... 5-22
Cabling an Accessible 5 1/4-Inch Device......... 5-23
Installing Storage Devices.................................... 5-24
Removing the Front Panel............................... 5-25
Removing the CD-ROM/DVD Drive.................... 5-25
Installing a 3 1/2-Inch Device.......................... 5-26
Installing a 5 1/4-Inch Device.......................... 5-32
Replacing the Front Panel ............................... 5-34
External Options....................................................... 5-35
Connecting a Parallel Printer................................ 5-35
Connecting a Serial Device .................................. 5-36
6 Setting System Board Jumpers
Locating the Jumper.................................................. 6-1
Clearing Your Password ........................................... 6-2
Recovering the BIOS ................................................ 6-4
7 24-Hour Information Services
NEC CSD Website................................................... 7-2
NEC CSD FTP Site.................................................. 7-3
NEC CSD Faxflash Service...................................... 7-3
NEC CSD Bulletin Board Service............................. 7-5
Email/Fax Technical Support Service........................ 7-7
NEC CSD Technical Support Services...................... 7-8
8 If You Have a Problem
Problem Checklist..................................................... 8-2

Contents vii
Solutions to Common Problems................................. 8-3
System Problems ................................................. 8-3
Diskette Drive Problems ...................................... 8-5
Monitor Problems................................................ 8-6
Keyboard/Mouse Problems.................................. 8-7
CD-ROM/DVD Drive Problems .......................... 8-7
Speaker Problems................................................ 8-8
Microphone Problems.......................................... 8-8
Getting Help............................................................. 8-8
Getting Help From Your Company....................... 8-9
Getting Help From Your NEC CSD Dealer.......... 8-9
Getting Help From NEC CSD
Technical Support............................................... 8-9
NEC CSD Warranty/Non-Warranty
Repair Service.................................................... 8-10
Battery Replacement................................................. 8-10
A Setting Up a Healthy Work Environment
Making Your Computer Work for You...................... A-1
Arrange Your Equipment.......................................... A-3
Adjust Your Chair .................................................... A-4
Adjust Your Input Devices........................................ A-6
Adjust Your Monitor ................................................ A-8
Vary Your Workday................................................. A-10
Preexisting Conditions and Psychosocial Factors....... A-11
Checking Your Comfort: How Do
You Measure Up?.................................................... A-12
Checking Your Chair........................................... A-12
Checking Your Keyboard..................................... A-12
Checking Your Mouse ......................................... A-12
Checking Your Monitor ....................................... A-12
Checking You...................................................... A-13
B System Specifications
Standard Features..................................................... B-1
Processor............................................................. B-1

viii Contents
Second Level Cache............................................. B-2
Memory............................................................... B-2
Chipset................................................................ B-4
Intel 82443EX PCI/AGP Controller (PAC)..... B-4
Intel 82371EB PCI ISA
IDE Xccelerator (PIIX4E) ............................. B-5
Accelerated Graphics Port (AGP).................... B-7
Universal Serial Bus (USB) Support .................... B-7
IDE Support........................................................ B-8
Super I/O Controller............................................ B-8
Serial Port ........................................................... B-8
Parallel Port......................................................... B-9
Diskette Drive Controller..................................... B-9
Keyboard and Mouse........................................... B-9
Interrupt Requests (IRQs).................................... B-10
Audio Support..................................................... B-10
Audio Subsystem............................................ B-11
Audio Connectors........................................... B-11
CD-ROM Audio Connector ............................ B-11
Expansion Slots................................................... B-11
BIOS................................................................... B-11
Monitor Support.................................................. B-12
Power Supply...................................................... B-12
Power Consumption........................................ B-13
DC Voltage .................................................... B-13
Environmental Specifications.................................... B-14
Ambient Temperature .......................................... B-14
Humidity ............................................................. B-14
C System Board, Connectors, and Error Messages
System Board ........................................................... C-1
Connectors ............................................................... C-2
Rear Panel Connectors......................................... C-3
Internal Connectors.............................................. C-4
Error Messages......................................................... C-6
Beep Codes............................................................... C-10

Contents ix
List of Tables
Quick Reference to Information About
Your Computer........................................................ 2-19
Sample Memory Configurations................................ 5-14
System Board Jumper Settings.................................. 6-2
Acceptable DIMM Options....................................... B-2
Sample Memory Configurations................................ B-3
Interrupt Assignments............................................... B-10
Input Requirements................................................... B-12
Output DC Load Requirements................................. B-13
System Board External Connectors ........................... C-3
System Board Internal Connectors............................. C-4
Beep Codes............................................................... C-11

x Contents

Using This Guide xi
Using This Guide
The NEC Direction SP E-Series User’s Guide provides a
quick reference to information about your computer.
This guide contains the following information:

Chapter 1, Introducing Your Computer, provides a look
at system components. See this chapter to familiarize
yourself with your system.

Chapter 2, Using Your Computer, explains how to start
up and shut down your system, use your system
components, and care for your system.

Chapter 3, Understanding System Features, provides a
quick overview of the various features of your system.
 Chapter 4, System BIOS and Utilities, describes the
system BIOS Setup utility program and other utilities
you can use to configure your system. This chapter
provides detailed information about BIOS settings,
including security and power management parameters.

Chapter 5, Installing Options, provides installation
instructions and in some cases, removal procedures for
the options.
 Chapter 6, Setting System Board Jumpers, provides
information on changing jumper settings when
reconfiguring your system.
 Chapter 7, 24-Hour Information Services, lists the
services available to you for information and help, and
describes how to access the services.

xii Using This Guide

Chapter 8, If You Have a Problem, contains
troubleshooting tips for solving simple problems and
provides information on where you can find help when
you cannot solve a problem yourself.

Appendix A, Setting Up a Healthy Work Environment,
contains guidelines to help you use your computer
productively and safely. This appendix also instructs
you on how to set up and use your computer to reduce
your risk of developing nerve, muscle, or tendon
disorders.
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.
 Appendix B, System Specifications, provides a technical
description of your computer and its components.

Appendix C, System Board, Connectors, and Error
Messages provides a technical description of the system
board and connectors. This appendix also describes
system error messages.

Using This Guide xiii
TEXT CONVENTIONS
This guide uses the following text conventions.

Warnings, cautions, and notes have the following
meanings:
!
WARNING
Warnings alert you to situations that could result in
serious personal injury or loss of life.
!
CAUTION
Cautions indicate situations that can damage the
hardware or software.
NOTE
Notes give important information about the
material being described.
 Names of keyboard keys are printed as they appear on
the keyboard, for example, Ctrl, Alt, or Enter.

Text or keystrokes that you enter appear in boldface
type. For example, press Enter.

Filenames are printed in uppercase letters.

xiv Using This Guide
RELATED DOCUMENTS
In addition to this guide, the following printed
documentation ships with your NEC Direction SP E-Series
system:

NEC Direction SP E-Series Quick Setup
Quick Setup contains information for quickly getting
your system up and running. See this information to set
up the system for the first time.

How Does Your Workplace Measure Up?
This brochure provides information for setting up and
using your computer productively and safely.
Information includes guidelines to reduce the risk of
injury associated with using a computer.
Your system ships with additional documentation depending
on your configuration and any options you selected. See the
documentation specific to devices such as your monitor,
speakers, sound board, and video graphics board for
detailed information about them.
In addition to the documentation that ships with the system,
the following documentation is available from NEC CSD:
 NEC Direction SP E-Series Service and Reference
Manual
This manual provides information for maintaining,
troubleshooting, and repairing NEC Direction
SP E-Series systems. This manual also includes
hardware and interface information for programmers,
engineers, and others who need to know how the systems
are designed. The manual can be found on the NEC
CSD website. See “NEC CSD Website” in Chapter 7.

Using This Guide xv

NECCSD FaxFlashSM Service
NECCSD FaxFlash is an automated service that sends
the latest information about NEC CSD and its products
directly to a fax machine. The service is available
24 hours a day, 7 days a week.
With FaxFlash, you can obtain product literature and
technical information bulletins. By using FaxFlash, you
can be kept up-to-date on the latest technical information
for your system.
See Chapter 7 for information about using FaxFlash.

Introducing Your Computer 1-1
Introducing Your
Computer
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.
Your NEC Direction™SP E-Series multimedia computer
comes with state-of-the-art, high-performance components
for delivering years of service. Based on an Intel®
Pentium II®processor with MMX™ technology, your
system has the power and speed to tackle all today’s
computing needs and most of tomorrow’s.
After setting up your system, take the time to familiarize
yourself with your computer. This chapter provides a brief
look at the features of your system.
NOTE
This guide covers both desktop and minitower
models of the NEC Direction SP E-Series system.
Features are identical for desktop and minitower
systems; only their orientation differs.
1

1-2 Introducing Your Computer
FRONT FEATURES
Daily contact with your system is through the controls on
the front panel. The following figures show the control
features on the front of the system.
Front features — desktop models

Introducing Your Computer 1-3
Front panel features — minitower models
System Controls and Lamps
System controls let you select specific system operations;
the lamps let you know the status of system operation. Your
computer has the following controls and lamps:
 Power button
Turns the system on and off.

Reset button
Lets you restart your system manually when it does not
respond to keyboard commands.

1-4 Introducing Your Computer
!
CAUTION
Resetting your system can result in the loss of data.
Press the reset button only when all other methods
of restarting your computer fail.

System power lamp
Lights when the system is turned on.
 Disk lamp
Lights when the hard disk drive is active, reading or
writing data.
!
CAUTION
Do not turn off the system, unless absolutely
necessary, while the disk lamp is lit. To do so can
damage your hard drive or data.
Diskette Drive A
Your diskette drive has the following features:

Diskette drive busy lamp
Lights when the diskette drive is active, reading or
writing data on a diskette.
!
CAUTION
To prevent damage to your diskette drive and data,
do not turn off the system or remove a diskette
while the diskette drive busy lamp is lit.

Introducing Your Computer 1-5

Diskette drive eject button
Lets you remove a diskette from the diskette drive.
Diskette drive features
CD-ROM/DVD Drive
Your computer comes with a high-speed ATAPI CD-ROM
drive or a DVD drive. The CD-ROM/DVD drive operates
at different speeds depending on whether the CD you are
using contains data or music. High-speed operation lets you
get your data faster and see smoother animation and video.
NOTE
The CD-ROM/DVD drive in your system
might look different from the one shown in the
following figure. The features depend upon the
model you purchased.

1-6 Introducing Your Computer
CD-ROM/DVD drive features

Headphone jack
Allows the connection of an optional set of stereo
headphones through a mini-jack plug.
 Volume control knob
Controls the volume of the optional headphones.
 Open/close button
Opens and closes the CD tray. Press this button when
the computer power is on to insert or remove a CD.

CD tray
Provides a surface for loading a CD into the drive. Press
the open/close button to open or close the CD tray.
 CD busy lamp
Lights when reader is retrieving data, music, or
graphics/audio from a CD. Do not eject the CD or turn
off the system when the lamp is on.
 Emergency eject hole
Allows you to remove a CD manually if normal methods
fail with the open/close button or through sound
software.