NEC POWERMATE 2000 - 01-2000 User manual

First Printing — January 2000
Copyright 2000
NEC Computers Inc.
8350 Fruitridge Road
Sacramento, CA 95826
All Rights Reserved
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related
materials, is the valuable property of NEC Computers Inc. (hereinafter “NECC”)
and/or its licensors. NECC and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said
rights are expressly granted to others.
The NECC product(s) discussed in this document are warranted in accordance with
the terms of the Warranty Statement accompanying each product. However, actual
performance of each such product is dependent upon factors such as system
configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product
configurations and applications must be determined by the customer and is not
warranted by NECC.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction
of this document or portions thereof without prior written approval of
NECC is prohibited.
NEC is a registered trademark of NEC Corporation.
PowerMate and MultiSync are registered trademarks and ToolTelligent, WebTelligent, and
VistaScan are trademarks of NEC Corporation or one of its subsidiaries. All are used
under license by NEC Corporation and/or one or more of its subsidiaries.
All other trademarks and registered trademarks are the property of their respective
trademark owners.

Contents iii
Contents
Using This Guide
Text Conventions ...........................................................................................x
Related Documents........................................................................................xi
1 Reviewing System Features
Front Features..............................................................................................1-2
System Controls and Lamps ...............................................................1-4
LCD Panel ..........................................................................................1-5
Diskette Drive.....................................................................................1-5
Hard Drive..........................................................................................1-5
CD-ROM Drive ..................................................................................1-6
Speakers..............................................................................................1-6
Left Side Features........................................................................................1-6
Audio Connectors...............................................................................1-7
Volume Control ..................................................................................1-8
PC Card Slots......................................................................................1-8
Fan ......................................................................................................1-8
Rear Features...............................................................................................1-8
Universal Serial Bus Ports..................................................................1-9
DC Power Connector..........................................................................1-9
PS/2 Mouse Port...............................................................................1-10
PS/2 Keyboard Port ..........................................................................1-10
VGA Monitor Connector..................................................................1-10
Printer Port........................................................................................1-10
Serial Port .........................................................................................1-10
LAN Connector.................................................................................1-11
Bottom Features ........................................................................................1-11
Memory Sockets...............................................................................1-12
Password Clear Jumper.....................................................................1-12
Microdesktop Chassis................................................................................1-12
System Overview.......................................................................................1-12
Hardware...........................................................................................1-13
Software............................................................................................1-14
Security.............................................................................................1-16

iv Contents
2 Setting Up the System
Cable Connections.......................................................................................2-2
Startup..........................................................................................................2-2
Shutdown.....................................................................................................2-3
Power-Saving Operation..............................................................................2-4
System Care.................................................................................................2-5
Protecting Your System From Damage...............................................2-5
Keeping Your System in Good Condition ..........................................2-6
Moving or Shipping Your System.......................................................2-7
More Information.........................................................................................2-8
3 Configuring the System
Configuration Tools and Utilities ................................................................3-2
BIOS Setup Utility.......................................................................................3-4
How to Start Setup..............................................................................3-4
How to Use Setup................................................................................3-5
Main Menu..........................................................................................3-7
Advanced Menu................................................................................3-12
Security Menu...................................................................................3-17
Power Menu......................................................................................3-20
Boot Menu.........................................................................................3-22
Exit Menu..........................................................................................3-24
FLASH Utility...........................................................................................3-24
NEC Application and Driver CD...............................................................3-25
Launching the Application and Driver CD .......................................3-25
Installing Software............................................................................3-26
NEC INFO Center .....................................................................................3-27
Installing the NEC INFO Center.......................................................3-28
Uninstalling the NEC INFO Center ..................................................3-29
NEC OS Restore CD .................................................................................3-29
Introducing OS Restore Options .......................................................3-29
Choosing a Restore Program.............................................................3-30
Launching the NEC OS Restore CD.................................................3-30
Auto Rebuild and Restore.................................................................3-32
Custom Rebuild and Restore.............................................................3-33
Fixing the Operating System.............................................................3-36
System Board Jumper Settings..................................................................3-37

Contents v
4 Managing System Resources
System Management Tools .........................................................................4-2
LANDesk Client Manager...........................................................................4-4
PC Health Indicator ............................................................................4-5
Inventory.............................................................................................4-6
DMI ....................................................................................................4-7
Monitoring Capabilities......................................................................4-7
LDCM Admin Function......................................................................4-8
Cheyenne Backup........................................................................................4-8
NEC ToolTelligent Suite.............................................................................4-9
NEC ToolTelligent Utilities................................................................4-9
ToolTelligent Utilities Installation......................................................4-9
NEC WebTelligent....................................................................................4-10
NEC WebTelligent Features.............................................................4-11
NEC WebTelligent Requirements ....................................................4-12
NEC WebTelligent Installation.........................................................4-13
NEC SNMP Agent ....................................................................................4-16
Installing the NEC SNMP Agent......................................................4-17
Configuring the SNMP Agent for Windows 98 or Windows 2000..4-18
Configuring the NEC SNMP Agent for Windows NT .....................4-19
NEC Configuration Change Notification ..................................................4-20
NEC Auto Backup Utility..........................................................................4-20
Intel Processor Serial Number Control Utility ..........................................4-21
System Requirements........................................................................4-21
Installation ........................................................................................4-21
Processor Serial Number...................................................................4-22
Frequently Asked Questions.............................................................4-22
Technical Support.............................................................................4-23
Identifying the Pentium III Processor........................................................4-24
5 Adding Expansion Devices
Safety Precautions.......................................................................................5-2
USB Devices ...............................................................................................5-3
PC Cards......................................................................................................5-4
Inserting a PC Card.............................................................................5-4
Removing a PC Card ..........................................................................5-6
Memory Modules........................................................................................5-6
Checking System Memory..................................................................5-8
Installing a SO-DIMM Module...........................................................5-8
Removing a SO-DIMM Module.......................................................5-11
Parallel Printer...........................................................................................5-12
External Monitor .......................................................................................5-12
Serial Devices............................................................................................5-12

vi Contents
6 Solving System Problems
Solutions to Common Problems ..................................................................6-2
System Problems.................................................................................6-2
Diskette Drive Problems.....................................................................6-4
LCD Panel Problems...........................................................................6-5
Keyboard/Mouse Problems.................................................................6-5
CD-ROM Drive Problems...................................................................6-6
Speaker Problems................................................................................6-7
How to Clean the Mouse .............................................................................6-7
How to Get Help..........................................................................................6-9
7 Getting Services and Support
NECC Website.............................................................................................7-2
NECC FTP Site ...........................................................................................7-2
Email/Fax Technical Support Service .........................................................7-3
NECC Technical Support Services..............................................................7-4
NECC Customer Assistance Center.............................................................7-4
A Setting Up a Healthy Work Environment
Making Your Computer Work for You......................................................A-2
Arrange Your Equipment............................................................................A-3
Adjust Your Chair.......................................................................................A-4
Adjust Your Input Devices.........................................................................A-6
Adjust Your Monitor ..................................................................................A-8
Vary Your Workday.................................................................................A-10
Pre-existing Conditions and Psychosocial Factors ...................................A-11
Checking Your Comfort: How Do You Measure Up? .............................A-11
Checking Your Chair .......................................................................A-11
Checking Your Keyboard ................................................................A-12
Checking Your Mouse .....................................................................A-12
Checking Your Monitor...................................................................A-12
Checking You ..................................................................................A-12
B System Specifications
System Board..............................................................................................B-2
System Processor ...............................................................................B-2
Random Access Memory (RAM).......................................................B-2
Cache Memory...................................................................................B-2
Read Only Memory (ROM)...............................................................B-2
Calendar Clock...................................................................................B-2
Input/Output (I/O) Features................................................................B-3
Video Memory...................................................................................B-3
Sound Controller................................................................................B-4

Contents vii
Network Board...................................................................................B-4
Graphics Controller............................................................................B-4
System Peripherals ..................................................................................... B-5
LCD Panel .........................................................................................B-5
External Monitor................................................................................ B-5
Keyboard............................................................................................B-6
Mouse ................................................................................................B-6
Diskette Drive....................................................................................B-6
Hard Drive.........................................................................................B-7
CD-ROM Drive ................................................................................. B-7
PC Card Slots..................................................................................... B-8
Speakers............................................................................................. B-8
Dimensions.................................................................................................B-8
System................................................................................................B-8
Keyboard............................................................................................B-8
Power.......................................................................................................... B-8
Operating Environment.............................................................................. B-9
Compliance.................................................................................................B-9
Index
RegulatoryStatements

Using This Guide ix
Using This Guide
The PowerMate®2000 Series User’s Guide provides a comprehensive
reference to information about your system.
The guide contains the following information:
!Chapter 1, Reviewing System Features, provides a look at the front,
side, rear, and bottom features of the system. It also gives a summary
of the system’s hardware, software, and security features.
!Chapter 2, Setting Up the System, briefly describes how to set up, start
up, and shut down the system. The chapter also provides information
on installing applications, and tips on caring for the system.
!Chapter 3, Configuring the System, describes how to use the software
utilities shipped with your system, including the BIOS Setup Utility,
the flash utility, the NEC Application and Driver CD, the NEC INFO
Center, and the NEC OS Restore CD. The chapter also includes
information for setting system jumpers.
!Chapter 4, Managing System Resources, describes the utilities that
allow you to identify and control system and networked resources. See
this chapter for information about LANDesk™Client Manager, NEC
WebTelligent™, NEC SNMP Agent, and Cheyenne Backup utility.
!Chapter 5, Adding Expansion Devices, provides installation
procedures for adding expansion devices such as USB devices, PC
cards, memory upgrade modules, external monitor, and printer.
!Chapter 6, Solving System Problems, contains troubleshooting tips for
solving simple problems and describes how to find help when you
cannot solve a problem yourself.
!Chapter 7, Getting Services and Support, describes the services
available to you for information and help, and describes how to access
the services.
!Appendix A, Setting Up a Healthy Work Environment, contains
guidelines to help you use your computer productively and safely.
This appendix also instructs you on how to set up and use your
computer to reduce your risk of developing nerve, muscle, or tendon
disorders.
!Appendix B, System Specifications, provides a technical description
of your system and its components.

x Using This Guide
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To reduce your risk of injury,
set up and use your computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.
Text Conventions
This guide uses the following text conventions.
!Warnings, cautions, and notes have the following meanings:
Warnings alert you to situations that could result
in serious personal injury or loss of life.
Cautions indicate situations that can damage the
hardware or software.
Note Notes give important information about the material being
described.
!Names of keyboard keys are printed as they appear on the keyboard,
for example, Ctrl, Alt, or Enter.
!Text or keystrokes that you enter appear in boldface type. For
example, type abc123 and press Enter.
!File names are printed in uppercase letters. For example,
AUTOEXEC.BAT.

Using This Guide xi
Related Documents
In addition to this guide, the following printed documentation ships with
your system.
!NEC PowerMate 2000 Series Quick Setup/Quick Reference
The Quick Setup shows how to quickly get the system connected and
powered on.
The Quick Reference briefly describes the documentation, NEC tools
and utilities, software applications, and services available with the
NEC PowerMate 2000 Series system.
!How Does Your Workplace Measure Up?
This brochure provides information for setting up and using the
computer productively and safely. Information includes guidelines to
reduce the risk of injury associated with using a computer.
!NEC PowerMate 2000 Series Release Notes
Release Notes provide additional information about the computer that
was not available at the time the user’s guide was printed. Information
in the Release Notes is the result of extensive product testing.
Your system also comes with the NEC INFO Center online
documentation on the NEC Application and Driver CD. The NEC INFO
Center is an online guide to your PowerMate system. It provides
information about the system through the following online modules: Tour,
User’s Guide, Questions, Solutions, and Services.
In addition to the documentation that ships with the system,
documentation is available from the NECC website.
!NEC PowerMate 2000 Series Service and Reference Manual
This manual provides information for maintaining, troubleshooting,
and repairing the system. This manual also includes hardware and
interface information for programmers, engineers, and others who
need to know how the system is designed.
Service and reference manuals are available on the Internet at the
Service and Support area of the NECC website (see Chapter 7 for
access information).
!NEC PowerMate 2000 Series User’s Guide
Check the website for the most current online version of your printed
user’s guide.

1
Reviewing System Features
!Front Features
!Left Side Features
!Rear Features
!Bottom Features
!System Overview

1-2 Reviewing System Features
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To reduce your risk of injury,
set up and use the computer in the manner described in Appendix A,
“Setting Up a Healthy Work Environment.”
This chapter highlights system hardware and software features, and
describes system security features.
Front Features
The following figures show the features on the front of the system unit
and the front of the liquid crystal display (LCD) panel. Brief descriptions
of the features follow the figures.
PowerMate 2000 System
A– LCD Panel C– System Unit
B– Power/Sleep Button

Reviewing System Features 1-3
System unit front features
A– CD-ROM Drive F – Diskette Drive
B– CD-ROM Eject Button G – Diskette Eject Button
C– CD-ROM Drive Lamp H– Hard Drive Lamp
D – CD-ROM Disc Emergency Eject I – Power Lamp
E – Diskette Drive Lamp J– Sleep Lamp
LCD panel features
A– LCD Panel C– Increase Brightness Level Button
B– Decrease Brightness Level Button

1-4 Reviewing System Features
System Controls and Lamps
System unit controls include a power/sleep button, power lamp, sleep
lamp, and hard drive activity lamp.
!Power/Sleep button
To turn system unit and LCD panel power on, press the power/sleep
button. To turn off power, press the button and hold in place for four
or more seconds before releasing.
Do not turn off the system power until you have
closed all applications and Windows or you may possibly lose data.
To suspend system unit and LCD panel operation, press the
power/sleep button and release within three seconds or less. This
places the system unit and LCD panel in a power savings mode. Use
this feature if you plan to be away from your system for more than
15 minutes.
Do not hold the button in any longer than three
seconds or you will turn off the system and possibly lose data.
Press any key or move the mouse to resume system operation at the
point where you stopped it.
!Power and sleep lamps
The power lamp indicates if system power is on or off. The sleep lamp
lets you know if the system is operating in a power-saving mode.
A steady green power lamp indicates that the power is on to all system
components. An amber sleep lamp indicates that the system is in sleep
mode with full-power reduction.
!Hard drive activity lamp
A flashing green lamp indicates that the hard drive is active and is
reading or writing data.
Do not turn off the system unless absolutely
necessary while the hard drive lamp is flashing. To do so can damage
your hard drive or data.

Reviewing System Features 1-5
LCD Panel
The system comes with an LCD panel that you can adjust up or down and
side-to-side for a comfortable viewing position. The panel uses a 15-inch,
twisted nematic Thin Film Transistor (TFT) Super Video Graphics Array
(SVGA) color screen. The screen has a brightness of 200 candlepower
and a maximum resolution of 1024 x 768 pixels.
The LCD panel screen automatically turns on when you press the system
power button. If you have an optional video graphics array (VGA)
monitor attached to the system, the monitor can be turned on for
simultaneous viewing on the monitor and the LCD panel.
An increase brightness button and a decrease brightness button on the
panel allows you to increase or decrease the brightness of the display. The
buttons provide eight levels of brightness. The default brightness is
mid-level.
Diskette Drive
Use the diskette drive to copy data files to and from a diskette. You can
also use it as a bootable drive for loading and starting programs from a
diskette.
A flashing green activity lamp on the front of the drive indicates that the
drive is reading or writing data.
Press the eject button to eject a diskette.
To prevent damage to the diskette drive and
data, do not turn off the system or remove a diskette while the diskette
drive busy lamp is flashing.
Hard Drive
The system comes with either a 6.0-gigabyte (GB) or a 12-GB enhanced
intelligent device electronics (EIDE) hard drive. The drive features ultra
direct memory access (DMA) 66 technology for fast data transfer.
The drive is located inside the system unit, on the right side. The drive is
not user accessible.
Hard disk activity is indicated by a flashing green lamp on the front of the
system unit.

1-6 Reviewing System Features
CD-ROM Drive
All systems come with a 24X Max Slim variable speed CD-ROM drive.
Use the CD-ROM drive to load and start programs from a compact disc
(CD). You can also use the CD-ROM drive to play your audio CDs.
The CD-ROM drive operates at different speeds depending on whether
the CD you are using contains data or music. This allows you to get your
data faster and to see smoother animation and video.
A flashing amber activity lamp on the front of the drive indicates that the
drive is reading data. Press the tray button to open or close the CD-ROM
tray for loading or unloading a CD. An emergency eject feature allows
you to open the tray in case of a power or software malfunction.
Speakers
The system has two 1-watt stereo speakers mounted inside the base of the
LCD panel. Speaker volume is controlled by the volume control on the
left side of the system unit. Volume can also be controlled through the
Windows sound software.
Left Side Features
The following figure shows the features on the left side of the system unit.
Brief descriptions of the features follow the figure.

Reviewing System Features 1-7
Left side features
A– PC Card Slot 1 F– Microphone In Jack
B– Slot 1 Card Eject Button G– Line In Jack
C– Slot 2 Card Eject Button H– Headphone Jack
D – PC Card Slot 2 I – Volume Control
E – Fan J – System Unit
Audio Connectors
The system unit has the following audio connectors:
!Microphone in jack
Use this jack to connect a microphone for recording audio information
in your data files.
!Line in jack
Use this jack to connect a stereo audio device such as a stereo
amplifier or a cassette for playback or recording.
!Headphone jack
Use this jack to connect an optional headphone set. Plugging in the
headphone set disables the built-in system speakers.

1-8 Reviewing System Features
Volume Control
Use the volume control to adjust the volume of the system’s built-in
speakers or optional headphone set. The speakers are located in the base
of the LCD panel.
You can also use the Windows sound software. To bring up the Windows
volume control, double click the speaker icon on the taskbar (next to the
system clock). Use the software to balance the sound between the left and
right speakers.
PC Card Slots
The system PC card slots support 32-bit CardBus technology that
provides up to 132 MB/second of bandwidth. The CardBus technology
provides higher levels of performance than the 16-bit PC card technology.
The system unit has two PC card slots that support 32-bit or 16-bit PC
Type II PC cards for extending the system’s capabilities. Each type of PC
card has a different function. Using the PC card slots, you can add a
number of functions to the system with a variety of cards (for example,
modem, memory, Small Computer System Interface).
A PC card is inserted into a PC card slot similar to inserting a diskette in a
diskette drive. Press the eject button to eject a PC card.
Removable slot covers keep foreign matter out of the slots when PC cards
are not used.
Fan
The fan cools system unit components and prevents them from
overheating. Keep the area near the fan clear for proper ventilation.
A feature of the fan is its quietness. The fan operates at less than 30 db.
Rear Features
On the rear of the system unit are the universal serial bus (USB) ports, DC
power connector, mouse and keyboard ports, and other external device
connectors. The following figure shows the ports and connectors.
Descriptions of each follow the figure.

Reviewing System Features 1-9
Rear features
A– PS/2 Mouse Port F– VGA Connector
B– Kensington Lock Slot G – LAN Connector
C– PS/2 Keyboard Port H– USB Connectors
D– Printer Port I – DC Power Connector
E– Serial Port
Universal Serial Bus Ports
The system unit comes with two USB ports on the rear of the system unit.
The ports allow you to easily and conveniently add plug and play USB
devices without opening up the system. You simply plug the USB device
into a port. You can connect up to 127 USB devices including a keyboard,
mouse, monitor, printer, scanner, or speaker set.
DC Power Connector
The system operates with DC power supplied from the AC power adapter.
The adapter plugs into an AC power source and the DC power connector
on the rear of the system unit. The AC power adapter uses a standard
115-Vac or 230-Vac grounded power source.

1-10 Reviewing System Features
PS/2 Mouse Port
The system unit comes with a mouse port that supports a standard
PS/2®-compatible (personal system/2-compatible) mouse with a 6-pin
mini DIN connector.
Use this port to connect the standard PS/2 mouse shipped with your
system.
PS/2 Keyboard Port
Your system unit comes with a keyboard port that supports a standard
PS/2 101-key or 104-key keyboard with a 6-pin mini DIN connector.
Use this port to connect the standard PS/2 keyboard shipped with your
system.
VGA Monitor Connector
The system unit comes with a VGA connector on the rear of the system
unit.
Use this connector to connect an optional NEC MultiSync®monitor, NEC
VistaScan™ monitor, or other VGA-compatible monitor with a 15-pin
connector. You can also attach a projector with a 15-pin connector to this
connector.
The system supports simultaneous use of the LCD panel and an optional
monitor connected to the VGA connector.
Printer Port
Use this port to connect a parallel printer with a 25-pin connector to the
system unit. The port is an enhanced capabilities port (ECP). It also
supports enhanced parallel port (EPP) bi-directional and uni-directional
protocols.
Serial Port
Attach a serial device with a 9-pin connector to this serial port. Serial
devices include a pointing device, serial printer, or a modem.

Reviewing System Features 1-11
LAN Connector
Systems come with a local area network (LAN). Use the RJ-45
compatible LAN connector on the rear of the system to connect a network
cable to the internal 100Base-TX/10Base-T network board.
Bottom Features
A panel on the bottom of the system unit covers the memory expansion
sockets and the password clear jumper. (See Chapter 5, “Adding
Expansion Devices,” for information on removing the panel.)
Bottom features
A– SO-DIMM Socket 1 C– SO-DIMM Socket 0
B– Password Clear Jumper