NEC POWERMATE 5100 - SERVICE User manual

First Printing — July 1998
Copyright 1998
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95828-0903
All Rights Reserved
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and
related materials, is the valuable property of NEC Computer Systems
Division, Packard Bell NEC, Inc. (hereinafter “NEC CSD”) and/or its
licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all
design, manufacturing, reproduction, use, and sales rights thereto, except to
the extent said rights are expressly granted to others.
The NEC CSD product(s) discussed in this document are warranted in
accordance with the terms of the Warranty Statement accompanying each
product. However, actual performance of each such product is dependent
upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the
suitability of specific product configurations and applications must be
determined by the customer and is not warranted by NEC CSD.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction of
this document or portions thereof without prior written approval of
NEC CSD is prohibited.
As an ENERGY STAR partner, NEC Computer Systems Division (NEC CSD) has
determinedthat this product meets the ENERGY STAR guidelines for energy
efficiency.
FaxFlash is a service mark and WebTelligent is a trademark of NEC Computer Systems
Division, Packard Bell NEC, Inc.
NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
ENERGY STAR is a U.S. registered trademark.
All other product, brand, or trade names used in this publication are the trademarks or
registered trademarks of their respective trademark owners.

Using This Guide ix
Using This Guide
The PowerMate 5100 Series User’s Guide provides a
comprehensive reference to information about your
computer.
The guide contains the following information:
 Chapter 1, Reviewing System Features, provides a look at
the front, rear, internal, and peripheral features of the
system. It also gives a summary of the system’s hardware
and software, and security features.
The chapter includes a quick-reference chart for finding
information described more fully later in the document.
 Chapter 2, Setting Up the System, explains how to set up,
start up, and shut down the system. It also provides
information on installing applications and tips on caring
for the system.
 Chapter 3, Configuring the System, describes how to use
the software utilities shipped with your system, including
the BIOS Setup Utility, the NEC Select Install CD, and the
NEC Driver CD. It also provides detailed information on
jumpering devices in the system.
 Chapter 4, Managing System Resources, describes the
utilities that allow you to identify and control system and
networked resources. See this chapter for information
about LANDesk®Client Manager, NEC WebTelligent,
the NEC SNMP Agent, the Cheyenne backup utility, and
NEC Security.
 Chapter 5, Installing Options, provides detailed
installation procedures for internal options.

x Using This Guide
 Chapter 6, Solving System Problems, contains
troubleshooting tips for solving simple problems and
describes how to find help when you cannot solve a
problem yourself.
 Chapter 7, Getting Services and Support, describes the
services available to you for information and help, and
describes how to access the services.
 Appendix A, Setting Up a Healthy Work Environment,
contains guidelines to help you use your computer
productively and safely. This appendix also instructs you
on how to set up and use your computer to reduce your
risk of developing nerve, muscle, or tendon disorders.
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer as described in Appendix A, Setting Up
a Healthy Work Environment.
 Appendix B, System Specifications, provides a technical
description of your computer and its components.
 Appendix C, Questions and Answers, provides answers to
questions frequently asked about the system.

Using This Guide xi
Text Conventions
This guide uses the following text conventions.
 Warnings, cautions, and notes have the following
meanings:
!
WARNING
Warnings alert you to situations that could result
in serious personal injury or loss of life.
!
CAUTION
Cautions indicate situations that can damage the
hardware or software.
Note:
Notes give important information
about the material being described.
 Names of keyboard keys are printed as they appear on the
keyboard, for example, Ctrl, Alt, or Enter.
 Text or keystrokes that you enter appear in boldface type.
For example, type abc123 and press Enter.
 File names are printed in uppercase letters. For example,
AUTOEXEC.BAT.

xii Using This Guide
Related Documents
In addition to this guide, the following printed documentation
ships with your computer.
 NEC PowerMate 5100 Series Quick Setup/Quick
Reference
The Quick Setup shows how to quickly get the system
connected and powered on.
The Quick Reference briefly describes the documentation,
NEC CSD tools and utilities, software applications, and
services available with the NEC PowerMate®5100 Series
computer.
 How Does Your Workplace Measure Up?
This brochure provides information for setting up and
using the computer productively and safely. Information
includes guidelines to reduce the risk of injury associated
with using a computer.
 NEC PowerMate 5100 Series Release Notes
Release Notes provide additional information about the
computer that was not available at the time the user’s
guide was printed.
 NEC PowerMate Series Installing Your Applications
Follow the directions in this brief document to install
applications and the NEC Help Center on your system
from the NEC Select Install CD.

Using This Guide xiii
Your system comes with the following online documentation
on the NEC Select Install CD:
 NEC Help Center
The NEC Help Center is an online version of the printed
user’s guide. It provides information about your system
under the following topics: System Tour, System
Information, System Upgrades, FAQs, and Service &
Support.
 Healthy Environment
This is an online help file that complements the “How
Does Your Workplace Measure Up?” brochure.
In addition to the documentation that ships with the system,
the following documentation is available from NEC CSD:
 NEC PowerMate 5100 Series Service and Reference
Manual (part number 819-181926-000)
This manual provides information for maintaining,
troubleshooting, and repairing the computer. This manual
also includes hardware and interface information for
programmers, engineers, and others who need to know
how the system is designed.
To purchase the service and reference manual, call NEC
CSD at 1-800-632-4525 (in the U.S. and Canada) or your
local NEC CSD sales provider (outside the U.S. and
Canada).
 NEC CSD FaxFlashSM
NEC CSD FaxFlash is an automated service that sends the
latest information about NEC CSD and its products
directly to a fax machine. The service is available 24 hours
a day, 7 days a week.

xiv Using This Guide
Obtain product literature and technical information
bulletins with FaxFlash. By using FaxFlash, you can be
kept up-to-date on the latest technical information for your
system.
See “NEC CSD FaxFlash Service” in Chapter 7 for
information about using FaxFlash.

Contents iii
Contents
Using This Guide
Text Conventions.............................................................................xi
Related Documents.........................................................................xii
1 Reviewing System Features
Front Features............................................................................... 1-2
System Controls and Lamps .................................................. 1-4
Diskette Drive A.................................................................... 1-5
CD-ROM Drive..................................................................... 1-6
Rear Features................................................................................ 1-6
External Connectors .............................................................. 1-7
Power Supply Features.........................................................1-10
Inside Features.............................................................................1-11
System Board.......................................................................1-12
Riser Board..........................................................................1-13
Power Supply.......................................................................1-13
IntelliCase Chassis ...............................................................1-14
Speakers ......................................................................................1-14
System Features...........................................................................1-16
Hardware..............................................................................1-16
Software...............................................................................1-18
Preloaded Operating System .........................................1-18
NEC Select Install CD ..................................................1-18
NEC Driver CD............................................................1-20
Security................................................................................1-21
2 Setting Up the System
Cable Connections........................................................................ 2-2
Startup.......................................................................................... 2-4
Shutdown...................................................................................... 2-5
Power-Saving Features.................................................................. 2-7
System Care.................................................................................. 2-7
Protecting the System From Damage..................................... 2-8
Keeping the System in Good Condition................................. 2-9

iv Contents
Moving or Shipping the System............................................2-10
More Information.........................................................................2-11
3 Configuring the System
Configuration Tools and Utilities .................................................. 3-2
BIOS Setup Utility........................................................................ 3-5
How to Start BIOS Setup....................................................... 3-5
How to Use BIOS Setup........................................................ 3-6
Maintenance Menu................................................................ 3-7
Main Menu............................................................................ 3-8
Advanced Menu ...................................................................3-10
Security Menu......................................................................3-19
Power Menu.........................................................................3-21
Boot Menu ...........................................................................3-23
Exit Menu ............................................................................3-25
FLASH Utility.............................................................................3-25
NEC Select Install CD .................................................................3-26
Introducing Select Install Options.........................................3-27
Choosing a Program.............................................................3-28
Rebuilding the Hard Drive and Restoring the Operating
System...............................................................................3-29
Auto Rebuild and Restore.............................................3-30
Custom Rebuild and Restore.........................................3-34
Restoring the Operating System............................................3-39
Installing Applications..........................................................3-43
Using the Selective Application Restore Program
on a Remote CD................................................................3-45
NEC Help Center.........................................................................3-48
Installing the NEC Help Center ............................................3-48
Uninstalling the NEC Help Center........................................3-49
NEC Driver CD...........................................................................3-49
Installing Drivers with the NEC Driver CD...........................3-50
Installing Drivers from a Remote CD....................................3-51

Contents v
Jumper Settings............................................................................3-54
System Board Jumper Settings..............................................3-54
Verifying the Processor Speed.......................................3-56
Clearing a Password......................................................3-59
Hard Drive Jumper Settings..................................................3-61
NEC 32X CD-ROM Drive....................................................3-62
4 Managing System Resources
System Management Tools ........................................................... 4-2
LANDesk Client Manager............................................................. 4-4
PC Health Indicator............................................................... 4-6
Managing Workstations ................................................. 4-6
Selecting the PC Health Meter ....................................... 4-6
Monitoring PC Health.................................................... 4-7
Inventory............................................................................... 4-7
DMI...................................................................................... 4-8
Monitoring Capabilities......................................................... 4-9
Using the Chassis Intrusion Notification Feature...........4-10
LDCM Admin Function .......................................................4-11
Cheyenne Backup........................................................................4-11
NEC Security...............................................................................4-12
NEC SNMP Agent.......................................................................4-12
Installing the NEC SNMP Agent ..........................................4-14
Configuring the NEC SNMP Agent for Windows 95............4-14
Configuring the NEC SNMP Agent for Windows 98............4-16
Configuring the NEC SNMP Agent for Windows NT...........4-18
NEC WebTelligent.......................................................................4-19
NEC WebTelligent Features.................................................4-20
NEC WebTelligent Requirements.........................................4-22
NEC WebTelligent Installation.............................................4-23
NEC Configuration Change Notification......................................4-28
NEC Auto Backup Utility ............................................................4-29
5 Installing Options
General Rules ............................................................................... 5-2
Safety Precautions......................................................................... 5-2

vi Contents
System Unit Cover........................................................................ 5-4
Removing the Cover.............................................................. 5-4
Replacing the Cover.............................................................. 5-7
System Board Removal and Replacement ..................................... 5-9
System Board Removal ......................................................... 5-9
System Board Replacement..................................................5-11
DIMM Upgrade...........................................................................5-15
Checking System Memory....................................................5-17
Removing a DIMM..............................................................5-17
Installing a DIMM................................................................5-19
Expansion Boards........................................................................5-21
Locating Expansion Slots .....................................................5-21
Installing an Expansion Board..............................................5-23
Removing an Expansion Board.............................................5-26
Data Storage Devices...................................................................5-27
Locating Device Slots...........................................................5-28
Preparing the Device ............................................................5-28
Connecting Device Cables....................................................5-29
Diskette Drive Signal Cable..........................................5-31
IDE Signal Cables.........................................................5-32
System Power Cables....................................................5-33
Cabling Storage Devices.......................................................5-34
IDE Device Cabling......................................................5-35
Diskette Drive Cabling..................................................5-36
Installing Storage Devices ....................................................5-37
Removing the Front Panel ....................................................5-38
Replacing the Front Panel.....................................................5-40
Installing a 5 1/4-Inch Device...............................................5-42
Installing a 3 1/2-Inch Hard Drive.........................................5-44
6 Solving System Problems
Solutions to Common Problems.................................................... 6-2
System Problems................................................................... 6-2
Diskette Drive Problems........................................................ 6-4
Monitor Problems.................................................................. 6-5
Keyboard/Mouse Problems.................................................... 6-6
CD-ROM Drive Problems ..................................................... 6-7
Speaker Problems.................................................................. 6-8

Contents vii
How to Clean the Mouse............................................................... 6-8
Battery Replacement....................................................................6-10
How to Get Help..........................................................................6-13
Getting Help From Your Company.......................................6-14
Getting Help From an NEC CSD Dealer...............................6-14
Getting Help From NEC CSD Technical Support Center ......6-14
NEC CSD Warranty/Non-Warranty Repair Service..............6-15
7 Getting Services and Support
NEC CSD Website........................................................................ 7-2
NEC CSD FTP Site....................................................................... 7-3
NEC CSD FaxFlash Service.......................................................... 7-3
Email/Fax Technical Support Service............................................ 7-5
NEC CSD Bulletin Board System................................................. 7-6
NEC CSD Technical Support Services.......................................... 7-9
A Setting Up a Healthy Work Environment
Making Your Computer Work for You.........................................A-2
Arrange Your Equipment..............................................................A-4
Adjust Your Chair.........................................................................A-5
Adjust Your Input Devices............................................................A-7
Adjust Your Monitor.....................................................................A-9
Vary Your Workday....................................................................A-11
Pre-existing Conditions and Psychosocial Factors .......................A-12
Checking Your Comfort: How Do You Measure Up?..................A-13
Checking Your Chair...........................................................A-13
Checking Your Keyboard....................................................A-13
Checking Your Mouse.........................................................A-13
Checking Your Monitor.......................................................A-13
Checking You .....................................................................A-14
B System Specifications
System Processor..........................................................................B-2
Processor Support..................................................................B-2
Processor Socket ...................................................................B-2
Random Access Memory (RAM)..................................................B-2
Read Only Memory (ROM)..........................................................B-3

viii Contents
Calendar Clock.............................................................................B-3
Input/Output (I/O) Facilities..........................................................B-3
Sound System...............................................................................B-5
Fax/Modem Board........................................................................B-5
Graphics .......................................................................................B-6
Diskette Drive...............................................................................B-6
Hard Drive....................................................................................B-7
CD-ROM Drive............................................................................B-8
PC Card Adapter...........................................................................B-8
Video Board .................................................................................B-8
Speakers .......................................................................................B-8
Dimensions...................................................................................B-9
System Unit...........................................................................B-9
Keyboard...............................................................................B-9
Power ...........................................................................................B-9
Operating Environment...............................................................B-10
Compliance.................................................................................B-10
C Questions and Answers
Boot Questions .............................................................................C-2
BIOS Questions............................................................................C-4
Monitor Questions ........................................................................C-6
Multimedia Questions...................................................................C-7
CD-ROM Drive Questions............................................................C-9
Mouse Questions ..........................................................................C-9
Power Management Questions....................................................C-11
System Security Questions..........................................................C-12
Memory Questions......................................................................C-14
Modem Questions.......................................................................C-14
Miscellaneous Questions.............................................................C-15
Glossary
Index

1
Reviewing System
Features
 Front Features
 Rear Features
 Inside Features
 Speakers
 System Features

1-2 Reviewing System Features
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer as described in Appendix A, Setting Up
a Healthy Work Environment.
The PowerMate®5100 Series system features the latest in
component technology, including support for both the Intel®
Celeron™ and Pentium®II 266-MHz, 300-MHz, or
333-MHz processors and built-in Accelerated Graphics Port
(AGP) functionality. These components are housed inside the
system’s space-saving, mini-desktop chassis.
This chapter provides a look at the front, rear, internal, and
peripheral features of the system. It highlights system
hardware and software, and describes the security features of
the system.
For more information about using system features, see
Chapter 3, “Configuring the System” and Chapter 4,
“Managing System Resources.” See the NEC Help Center for
a comprehensive source of online information about your
PowerMate system.
Front Features
The following figures show the features on the front of the
system. A brief description follows the figures.

Reviewing System Features 1-3
Front features
A– System Controls and Lamps
B– CD-ROM Drive (not installed in all systems)
C– Diskette Drive (not installed in all systems)
System controls and lamps
A– Power Button B– Power Lamp C– Suspend Button
D– Reset Button E– Disk Lamp

1-4 Reviewing System Features
System Controls and Lamps
System controls let you select specific system operations.
Lamps let you know the status of system operation. The
computer has the following controls and lamps:
 Power button
Press this button to turn on the system power. Press it
again to turn off the power.
 Suspend button
Press this button to suspend system operation when you
plan to be away from the computer for a short time. Press
any key or move the mouse to resume system operation at
the point where you stopped it.
An amber system unit power lamp indicates that the
system is in a power-saving mode.
If you have a VESA-compliant monitor, the monitor also
goes into a power-saving mode.
 Reset button
Use the reset button to restart the computer after it is
powered on. You might need to restart the computer if the
system power is on and the computer is not running
properly.
!
CAUTION
Resetting your system can result in the loss of
data. Press the reset button only when all other
methods of restarting the computer fail.

Reviewing System Features 1-5
 Power lamp
The power lamp indicates whether system power is on or
off. It also lets you know if the system is operating in a
power-saving mode.
A steady green lamp indicates that the power is on to all
system components. An amber lamp indicates that the
system is in Suspend mode with full-power reduction.
 Disk lamp
A lit disk lamp indicates that the hard drive is active. The
green lamp tells you that the hard drive is reading or
writing data.
!
CAUTION
Do not turn off the system unless absolutely
necessary while the disk lamp is lit. To do so can
damage your hard drive or data.
Diskette Drive A
Some systems come with a 3 1/2-inch diskette drive
(assigned as drive A by the system). Use diskette drive A to
copy data files to and from a diskette. You can also use it as a
bootable drive for loading and starting programs from a
diskette.
!
CAUTION
To prevent damage to the diskette drive and
data, do not turn off the system or remove a
diskette while the diskette drive busy lamp is lit.

1-6 Reviewing System Features
CD-ROM Drive
Some systems come with a 32X Max variable CD-ROM
drive. Use the CD-ROM drive to load and start programs
from a compact disc (CD). You can also use the CD-ROM
drive to play audio CDs.
Note:
You can boot the system from the
CD-ROM drive with a bootable CD. To enable
the system to boot from the CD-ROM drive, see
“Boot Menu” in Chapter 4.
The CD-ROM drive operates at different speeds depending
on whether the CD you are using contains data or music. This
allows you to get your data faster and to see smoother
animation and video.
Rear Features
On the back of the computer, you can find external
connectors, power supply features, and expansion board slots.

Reviewing System Features 1-7
The following figure shows these features.
Rear features
A– Shared PCI/ISA Slot B– PCI Slot C– Power Supply Fan
D– LAN Connector E– Audio Connectors F– USB Connectors
G– Mouse Port H– Keyboard Port I– Serial Port
J– Parallel Port K– VGA Connector
External Connectors
External connectors let you attach peripheral devices (such as
a monitor, keyboard, mouse, and printer) to the system. The
computer has the following external connectors:

VGA connector
Attach the signal cable from the monitor to the VGA
connector. The VGA connector and the system board
AGP controller provide enhanced graphics performance,
particularly for 3-D applications. The VGA connector
supports an NEC MultiSync®monitor or other video
graphics array (VGA)-compatible monitor with a 15-pin
connector.