Neopost RENA XPS-ProMail 3.0 User manual

XPS-ProMail 3.0/4.0
USER GUIDE
Professional Grade Inkjet Console System
Includes Instruction For:
XPS-ProMail Base with XPS-ProMail 3.0/4.0 print system,
XPS-ProDry 8.0 & TB-659 Conveyor

2 USER GUIDE
Thank You for investing in our quality built products.
Please record the following information for future reference:
Serial Numbers:
XPS-ProMail 3.0/4.0 Base: Printer:
XPS-ProDry 8.0 Base: Dryer:
TB-659 Conveyor:
Purchase Date:
Purchased From:
Dealer Name:
Contact Name:
Address:
Address:
Phone Number:
Notes

TABLE OF CONTENTS
3
USER GUIDE
Table of Contents
Section 1 – Getting Acquainted ______________________________________________ 7
GENERAL SAFETY PRECAUTIONS ______________________________________________________ 7
DRYER SAFETY PRECAUTIONS ________________________________________________________ 8
XPS-ProMail System ________________________________________________________________ 9
XPS-ProMail Base Control Panel _____________________________________________________ 10
XPS-ProMail 3.0/4.0 Printer Control Panel _____________________________________________ 11
XPS-ProDry 8.0 ___________________________________________________________________ 12
TB-659 Conveyor__________________________________________________________________ 13
Section 2 – Setting up the System __________________________________________ 15
Feeder Setup _____________________________________________________________________ 15
Positioning the Feeder: _____________________________________________________________________ 15
Feeder Interface:__________________________________________________________________________ 16
Feeder Activation Control Conditions: _________________________________________________________ 16
Speed Control:____________________________________________________________________________ 16
XPS-ProMail Base and Printer Setup __________________________________________________ 17
Printer’s Power Switch and Fuse Locations _____________________________________________________ 17
Connecting the Printer to the Computer _______________________________________________________ 18
Minimum System Requirements _____________________________________________________________ 18
Installing the Printer Driver _________________________________________________________________ 19
USB Port Selection and Verification Process ____________________________________________________ 20
Side Guide and Belt Positioning: _____________________________________________________________ 22
Adjusting the Dryer’s Media Hold-Down Guides _________________________________________________ 24
Installing the Ink Cartridges _________________________________________________________________ 25
Ink Level Monitor Reset ____________________________________________________________________ 26
Media Thickness Adjustment ________________________________________________________________ 27
Adjusting the Horizontal Print Position ________________________________________________________ 28
Adjusting the Vertical Print Position __________________________________________________________ 28
Head Layouts (print area): __________________________________________________________________ 29
XPS-ProDry 8.0 Setup ______________________________________________________________ 30
DRYER HAZARDS:__________________________________________________________________________ 30
Emergency Stop Control: ___________________________________________________________________ 30
Lamp Intensity Adjustment: _________________________________________________________________ 30
Dryer Lamp Power Switch: __________________________________________________________________ 30
Positioning the Dryer Over the Media: ________________________________________________________ 31
In Case of a Jam: __________________________________________________________________________ 31
In Case of a Fire: __________________________________________________________________________ 31
Dryer Lamp Control Process: ________________________________________________________________ 31
Lamp Activation Control Conditions: __________________________________________________________ 32
Positioning Media on Dryer Belts _____________________________________________________________ 32
Positioning the Exit Rollers: _________________________________________________________________ 32

TABLE OF CONTENTS
4 USER GUIDE
TB-659 Conveyor Setup ____________________________________________________________ 33
Height Adjust: ____________________________________________________________________________ 33
Power: __________________________________________________________________________________ 33
Emergency Stop Control: ___________________________________________________________________ 33
Speed Control:____________________________________________________________________________ 33
Conveyor Position: ________________________________________________________________________ 34
Paper Stop Adjustment: ____________________________________________________________________ 34
Belt Position Adjustment: ___________________________________________________________________ 35
Clearing Accumulated Media: _______________________________________________________________ 35
Section 3 – Operating the System___________________________________________ 37
Using Inkjet Suitable Media _________________________________________________________ 37
Choosing a Suitable Ink Type for the Media:____________________________________________ 37
Printer Control Panel & MENU Features _______________________________________________ 38
Operation Sequence Example _______________________________________________________ 40
Clearing (purging) the Ink Cartridge Nozzles ____________________________________________ 41
Printing a Test Print________________________________________________________________________ 41
Print Recovery after a Jam __________________________________________________________ 42
How to Cancel a Print Job: __________________________________________________________________ 42
Paper Feed (Media Transport) Test ___________________________________________________ 43
TEST Print _______________________________________________________________________ 43
Customizing the TEST Print Image:____________________________________________________________ 43
Printer Driver Properties ___________________________________________________________ 44
How to Apply Driver Selections as Default: _____________________________________________________ 46
Head Alignment___________________________________________________________________________ 47
Section 4 – Maintenance ___________________________________________________ 49
Inkjet Cartridge Maintenance _______________________________________________________ 49
Replacing the Inkjet Cartridge: _______________________________________________________________ 49
Cleaning the Inkjet Cartridge (Printhead) ______________________________________________________ 50
Purging the Nozzles________________________________________________________________________ 50
Inkjet Cartridge Storage ____________________________________________________________________ 51
Inkjet Cartridge Disposal____________________________________________________________________ 51
Jams in the Printer ________________________________________________________________ 52
Removing Jammed Media __________________________________________________________________ 52
Cleaning_________________________________________________________________________ 53
Media Transport Belts______________________________________________________________________ 53
Cleaning the Sensors_______________________________________________________________________ 54
Cleaning the Dryer & Dryer Lamps____________________________________________________________ 55

TABLE OF CONTENTS
5
USER GUIDE
Section 5 – Troubleshooting Guide _________________________________________ 57
Printer Display Messages ___________________________________________________________ 57
Print Image Issues_________________________________________________________________ 59
Print Content Incorrect_____________________________________________________________ 60
Print Placement Issues _____________________________________________________________ 60
Printer and Printer Base Issues ______________________________________________________ 61
Interface Communication Issues _____________________________________________________ 62
LCD Display Issues_________________________________________________________________ 62
Feeding Issues____________________________________________________________________ 63
Power Issues _____________________________________________________________________ 64
Appendix A – Technical Specifications______________________________________ 66
XPS-ProMail System _______________________________________________________________ 66
XPS-ProMail 3.0/4.0 Printer _________________________________________________________ 66
Appendix B – Supplies, Service & Support __________________________________ 67
Supplies _________________________________________________________________________ 67
Ink Cartridges: ____________________________________________________________________________ 67
Obtaining Supplies, Service and Support_______________________________________________ 67
Appendix C – Optional Accessories_________________________________________ 68
XPS-ProFeed Shuttle Feeder_________________________________________________________ 68
EasyFeed 120/200 Feeder __________________________________________________________ 68
XPS-ProStand ____________________________________________________________________ 68
Conveyor Options _________________________________________________________________ 69
Drop/Catch Tray __________________________________________________________________________ 69
Dryer for TB-659 __________________________________________________________________________ 69
TB-690, TB-690S1 and TB-690S2 _____________________________________________________________ 70
XPS-ProDry 8.0 ___________________________________________________________________ 71
XPS-ProTab 4.0 ___________________________________________________________________ 71
INDEX ____________________________________________________________________ 73

TABLE OF CONTENTS
6 USER GUIDE
Notes

SECTION 1
GETTING ACQUAINTED
7
USER GUIDE
Section 1 – Getting Acquainted
GENERAL SAFETY PRECAUTIONS
CERTAIN SAFETY RULES MUST BE OBSERVED WHEN OPERATING THE XPS-PROMAIL
SYSTEM.
BEFORE USING THE SYSTEM, YOU SHOULD READ THIS MANUAL CAREFULLY
AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND
INSTRUCTIONS:
Keep hands, hair, and clothing clear of rollers and other moving parts.
Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, press the
Emergency Stop button and be sure machine mechanisms come to a stop and dryer lamps are
turned off.
Always turn off and unplug the machine before making adjustments, cleaning the machine, or
performing any maintenance covered in this manual.
Use the power cord supplied with the machine and plug it into a properly grounded wall outlet located
near the machine and easily accessible. Failure to properly ground the machine can result in sever
personal injury or death.
The power cord and wall plug is the primary means of disconnecting the machine from the power
supply.
DO NOT use an adapter plug on the line cord or wall outlet.
DO NOT remove the ground pin from the line cord.
DO NOT route the power cord over sharp edges or trapped between furniture.
Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
Make sure there is no strain on the power cord caused by jamming between the equipment, walls or
furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any damage of covers to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for
required service.
To prevent overheating, do not cover the vent openings.
Use this equipment only for its intended purpose.
Follow any specific occupational safety and health standards for your workplace or area.
This manual is intended solely for the use and information of Neopost USA, its designated agents,
customers, and their employees. The information in this guide was obtained from several different
sources that are deemed reliable by all industry standards. To the best of our knowledge, that information
is accurate in all respects. However, neither Neopost USA, Inc. nor any of its agents or employees shall
be responsible for any inaccuracies contained herein.
RENA®is a registered trademark.
All other trademarks are the property of their respective holders.
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher.

SECTION 1
GETTING ACQUAINTED
8 USER GUIDE
DRYER SAFETY PRECAUTIONS
THE FOLLOWING MUST BE READ AND UNDERSTOOD BEFORE OPERATING THE
DRYER!
DUE TO THE NATURE OF THE DRYER, IT PRESENTS UNIQUE HAZARDS AND RISKS
THAT MUST BE UNDERSTOOD AND OBSERVED. DUE TO THESE HAZARDS, THE
OPERATION AND USE OF THE DRYER REQUIRES SPECIAL ATTENTION.
THE DRYER PRESENTS THE FOLLOWING HAZARDS:
FIRE HAZARD: If media is left under the dryer lamps for more than a few seconds, it will
ignite.
SEVERE PERSONAL INJURY or DEATH HAZARD: If you touch the hot surface of the
dryer or dryer base, a serious burn will result. Shock hazards are present, when not properly
used/connected.
The XPS-ProDry 8.0 must be used correctly to prevent injury, death and or property
damage.
Do NOT use the dryer unless you fully understand the risks associated with the dryer and you are
willing to accept those risks.
Do NOT leave the dryer unattended. If a jam occurs under the dryer lamps, a fire can result within a
few seconds.
A fire extinguisher (rated for energized electrical equipment and wood/paper/plastic/cloth fires) must
be available and must be easily accessible at all times.
An inexperienced operator should NOT be allowed to use the dryer. Severe personal injury and or
property damage could result.
Keep hands, hair, and clothing clear of dryer, dryer lamps, dryer rollers, belts and other moving parts.
Avoid touching moving parts or materials while the machine is in use. Before clearing a jam, press the
Emergency Stop button and be sure machine mechanisms come to a stop and dryer lamps are
turned off.
Allow the dryer lamps to cool down for at least 10 minutes (lamps off, fans on) before touching or
cleaning the dryer or dryer lamps.
Always turn off and unplug the machine before making adjustments, cleaning the machine, or
performing any maintenance covered in this manual.
The Dryer requires 240V and should be connected by a qualified electrician. It must be properly
grounded. Failure to properly ground the dryer and dryer base can result in sever personal injury or
death.
The power cord and wall plug is the primary means of disconnecting the machine from the power
supply.
DO NOT use an adapter plug on the line cord or wall outlet.
DO NOT route the power cord over sharp edges or trapped between furniture.
Avoid using wall outlets that are shared with other equipment.
Make sure there is no strain on the power cord caused by jamming between the equipment, walls or
furniture.
DO NOT remove covers. Covers enclose hazardous parts that should only be accessed by a
qualified service representative. Report any damage of covers to your service representative.
This machine requires periodic maintenance. Contact your authorized service representative for
required service.
To prevent overheating, do not cover the vent openings.
Use this equipment only for its intended purpose.

SECTION 1
GETTING ACQUAINTED
9
USER GUIDE
XPS-ProMail System
Note: Computer, monitor, keyboard, mouse, and mailing software must be purchased separately.
1 XPS-ProFeed Shuttle (option) – Vacuum Shuttle Feeder.
Instructions for this unit are not included in this manual.
Please see the XPS-ProFeed Shuttle Operations Manual.
2 XPS-ProTab 4.0 (option) - Tabber/Labeler/Stamp Affixer.
Instructions for this unit are not included in this manual.
Please see the XPS-ProTab 4.0 (T-950) Operations Manual.
3 XPS-ProMail Base –Transports the media under the printer (5). The base controls,
printer, and the computer system are located on or in this unit.
4 Monitor/Keyboard Stand –Supports the computer’s monitor, keyboard, and mouse.
The computer CPU is normally placed in the Base (3) behind the left front door.
5
XPS-ProMail 3.0/4.0 Printer – This unit prints the information onto the media.
6 XPS-ProDry Base (option) –Transports the printed media under the dryer (7). All
dryer base controls, except dryer intensity, are located on the XPS-ProMail Base (3).
7 Infrared Dryer (option) –8,000 Watt Dryer.
The dryer and dryer base are sold together as the XPS-ProDry 8.0.
8 TB-659 Conveyor (option) – The media is stacked on this conveyor after printing.
All conveyor controls are located on the XPS-ProMail Base Unit (3).
There is also a 2,000W dryer option for this unit. See “Optional Accessories”.
1
2
3
4
6
5
7
8

SECTION 1
GETTING ACQUAINTED
10 USER GUIDE
XPS-ProMail Base Control Panel
A
MASTER Controls
1 EMERGENCY STOP –Pressing this button will quickly shut down the entire system.
To enable a system restart; release the button, by turning it clockwise.
2 POWER – Enables system operation. This button illuminates when activated.
Tip: This button will go off; if any of the safety/emergency stop circuits are interrupted.
B
TRANSPORT BASE Controls
3 MODE, AUTO/MANUAL –This switch is used to place the Transport Base in the Auto
(printer controls transport speed) or Manual (operator controls transport speed) mode.
Tip: The Manual mode should be used to decrease the base speed, below the Auto
selection. If you manually set the transport speed too high, the image will be distorted.
4
POWER –This switch controls power to the belt drive motor in the Transport Base unit.
5
VACUUM –This switch controls the vacuum pump in the Transport Base unit
6 SPEED –When the Mode switch is set to Auto; this dial controls the speed of the
transport belts, in the Transport Base unit.
C
DRYER BASE Controls
7 MODE, AUTO/MANUAL –This switch is used to place the Dryer Base in the Auto
(printer controls transport speed) or Manual (operator controls transport speed) mode.
8
POWER –This switch controls power to the belt drive motor in the Dryer Base unit.
9 VACUUM – This switch controls the vacuum fans in the Dryer Base unit.
Tip:The dryer lamps will not turn on unless this vacuum switch is also on.
10 SPEED –When the Mode switch is set to Auto; this dial controls the speed of the
transport belts in the Dryer Base unit. The minimum speed has purposely been set so
the belts are always moving under the dryer, when power is applied to the Dryer Base.
D
CONVEYOR Controls
11
POWER –This switch controls the power to the TB-659 Conveyor unit.
12
SPEED – This dial controls the speed of the TB-659 Conveyor.
A
B
C
D
1
2
3
4
5
6
7
8
9
10
11
12