Neopost IS-280 iMeter Manual

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means.
IS / IM280 iMeter™ Postage Meter
Replacement Part Guide
PSD (Meter) & Base
For interactive step by step instructions, visit:
www.neopostinc.com/280helpdesk (For Neopost Customers)
www.haslerinc.com/280helpdesk (For Hasler Customers)
To replace the PSD (Meter) only, please go to page 1 –PSD (Meter) Replacement.
PSD In The Shipping Box
PSD Without The Shipping Box
To replace the Base only, please go to page 5 –Base Replacement.
IS / IM280 iMeter™ Base

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 1
PSD (Meter) Replacement
The following steps will guide you through the removal of the PSD (Postal Security Device) and
installation of a new PSD (Meter).
Replacing The PSD
PSD Components
The following steps are performed when the PSD
needs to be replaced.
1. Withdrawing the PSD.
2. Installing the new PSD into to system.
3. Returning the old PSD.
4. Swapping the PSD.
Withdrawing The PSD
1. Press the Sleep/Wake
button. The power indicator
light will become green.
6. Press the down arrow
button to select
“Maintenance”.
Press “OK”.
2. From the Homescreen,
press the “MENU” button.
7. Press the down arrow
button to select
“Processes”.
Press “OK”.
3. Press the down arrow
button until “Supervisor” is
highlighted.
8. Press “OK” to continue with
this process.
4. Once “Supervisor” is
highlighted, press “OK”.
9. Press the down arrow
button to select “Withdraw
PSD”.
Press “OK”.
5. Enter the Supervisor PIN
code, “09430”.
10. Press “Next” to continue
to withdraw the meter
(PSD).
IS / IM280
iMeter™
Postage Meter
PSD

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 2
11. Ensure the internet adapter
or phone modem is
connected to the base and
the cable from the internet
adapter or phone modem is
connected to the internet or
phone outlet.
Press “OK”.
17. Enter the withdraw PIN
code, “733863”.
Press “OK”.
12. An eConfirmation data
upload transaction to the
online server is in
progress. Do not interrupt
this process.
18. The PSD withdrawal
transaction is in progress.
Do not interrupt this
process.
13. The eConfirmation data
upload transaction was
successful.
Press “OK”.
19. The PSD withdrawal
transaction was successful.
Press “OK”.
14. A Statistics data upload
transaction to the online
server is in progress. Do
not interrupt this process.
20. The screen will display
“Insert a label to print PSD
registers”.
15. The Statistics server call
was successful.
Press “OK”.
21. Insert a postage meter tape
into the IS / IM280
iMeter™.
16. Refer this replacement
guide for the withdraw PIN
code.
Press “Next”.
22. The PSD withdrawal
process is now completed.
Press “OK”.
Keep a copy of the printed Funds Summary for your records.
Once the meter (PSD) is withdrawn, the available funds will be
credited to your account.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 3
Installing The New PSD
1. Disconnect the power
cable from the wall outlet.
This will turn off the
IS / IM280 iMeter™.
7. Remove the new PSD and prepaid shipping label
from the shipping package.
Place the old PSD into the same shipping package.
Seal the package with packing tape (not provided).
Apply the prepaid label to the package over the old
shipping label.
2. Disconnect the power
adapter from the IS / IM280
iMeter™.
Put the power adapter
aside; it will be connected
to the new base.
8. Install the new PSD by
sliding it in and then down.
Close the PSD cover.
If the PSD cover does not
close properly, the PSD is
not installed correctly.
3. Remove the scale from the
system.
Set it on the side in an
upright position.
Ensure that no weight or
pressure is placed on the
scale platform.
9. Turn the IS / IM280
iMeter™ back to an upright
position.
4. Remove the scale’s cable
from the scale compartment.
10. Tuck the scale’s cable into
the scale compartment.
5. Place the IS / IM280
iMeter™ onto its back to
access the PSD (meter)
cover.
Open the PSD cover by
pushing down on the tab.
11. Place the scale onto the
system aligning the scale’s
feet with the indentations
on the base.
6. Remove the old PSD by
sliding it up and then out.
12. Connect the power adapter
to the back of the
IS / IM280 iMeter™.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. PSD pg 4
Swapping The PSD
1. Connect the power cable to
the wall outlet.
This will turn on the
IS / IM 280 iMeter™.
7. The machine is connecting
to the online server.
Do not interrupt this
process.
2. The screen will display
“Start in progress…”
8. The PSD swap transaction
is in progress.
Do not interrupt this
process.
3. The screen will display
“This process helps you to
install a new PSD.”
Press “Next”.
9. The PSD swap transaction
was successful.
Press “OK”.
4. Ensure the internet adapter
or phone modem is
connected to the base and
the cable from the internet
adapter or phone modem
is connected to the internet
or phone outlet.
Press “OK”.
10. The PSD replacement
process has now been
completed.
Press “OK”.
5. A connection to the online
server must be performed
to complete the PSD swap
process.
Press “Next”.
11. A warning message will be
displayed.
The new PSD should be
installed and will be
initialized after the first
postal imprint.
6. The machine is preparing
for the call.
Do not interrupt this
process.
12. Press the Sleep/Wake
button. Before processing
mail, disconnect the power
cable from the wall outlet,
wait 10 seconds, then
connect the power cable to
the wall outlet.
If you fail to return the old PSD within ten business days,
you will be charged the full replacement value of the PSD.
For questions, please call: l-800-NEOPOST (1-800-636-7678).
A0000939/A

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 5
Base Replacement
The following steps will guide you through the removal of the base and installation of a new base.
Replacing The Base
Base Components
The following steps are performed when replacing the base.
1. Disabling the old base.
2. Disconnecting the old base and connecting the new base.
3. Installing the new base.
Disabling The Old Base
1. From the Homescreen,
press the “MENU” button.
6. Press the down arrow
button to select
“Processes”.
Press “OK”.
2. Press the down arrow
button until “Supervisor” is
highlighted.
7. Press “OK” to continue
with this process.
3. Once “Supervisor” is
highlighted, press “OK”.
8. Press the down arrow
button to select “Disable
Base”.
Press “OK”.
4. Enter the Supervisor PIN
code, “09430”.
9. Press “Next” to continue to
disable the base.
5. Press the down arrow
button to select
“Maintenance”.
Press “OK”.
10. Ensure the internet
adapter or phone modem
is connected to the base
and the cable from the
internet adapter or phone
modem is connected to
the internet or phone
outlet. Press “OK”.
IS / IM280 iMeter™
Postage Meter
Base

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 6
11. You will now connect to
back up your settings.
Press “OK”.
16. The backup of your data
to the USB key is in
progress.
Do not interrupt this
process.
12. The backup of your
settings is in progress.
Do not interrupt this
process.
17. The backup of your data
to the USB key was
successful.
13. The disable base
transaction was successful.
Press “OK”.
18. Open the base cover.
Pull on the left side of the
blue lever to unlock the
ink cartridge.
Pull out the ink cartridge
and put it aside.
Press “OK”.
14. Press “Yes” to save your
data on a USB key.
19. Push the blue lever back.
Close the base door.
Press “OK”.
15. Unplug your USB modem,
plug in the USB key, then
press “OK”.
20. The base is now disabled.
Disconnecting The Old Base & Connecting The New Base
1. Disconnect the power
cable from the wall outlet.
This will turn off the
IS / IM280 iMeter™.
4. Disconnect the scale’s
cable from the IS / IM280
iMeter™.
Remove the scale and put
it aside; it will be
connected to the new
base.
2. Disconnect the power
adapter from the
IS / IM280 iMeter™.
Put the power adapter
aside; it will be connected
to the new base.
5. Place the IS / IM280
iMeter™ onto its back to
access the PSD cover.
Open the PSD cover by
pushing down on the tab.
3. Disconnect the USB cable
on the internet adapter or
phone modem from the
IS / IM280 iMeter™.
Put the internet adapter or
phone modem aside.
6. Remove the PSD by
sliding it up and then out
of the base. Put the PSD
aside; it will be re-installed
in the new base.
Close the PSD cover.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 7
7. Remove the new IS / IM280 iMeter™ and prepaid
shipping label from the shipping package.
Place the old IS / IM280 iMeter™ into the same
shipping package.
Seal the package with packing tape (not provided).
Apply the prepaid label to the package over the old
shipping label.
13. Tuck the scale’s cable into
the scale compartment.
Do not put pressure on
the scale’s platform when
leaning over to access the
back of the unit.
8. Open the base door of the
new IS / IM280 iMeter™
and remove the cardboard
packaging.
Close the base door.
Do not install the ink cartridge
at this time.
14. Place the scale onto the
system aligning the scale’s
feet with the indentations
on the base.
9. Place the new IS / IM280
iMeter™ onto its back to
access the PSD cover.
Open the PSD cover by
pushing down on the tab.
15. Reconnect the USB cable
on the internet adapter or
phone modem to the USB
port on the new IS / IM280
iMeter™.
10. Re-install the PSD by
sliding it in and then down.
Close the PSD cover. If the
PSD cover does not close
properly, the PSD is not
installed correctly.
16. Connect the power
adapter to the back of the
new IS / IM280 iMeter™.
11. Turn the new base back to
an upright position.
17. Connect the power cable
to the wall outlet. This will
turn on the IS / IM280
iMeter™.
12. Re-install the scale by
connecting the scale’s
cable to the port of the IS /
IM280 iMeter™.
18. The IS / IM280 iMeter™
will power up and a “No
Printing” message will be
displayed.
Press “OK”.
Installing The New Base
1. Press “Next” to continue to
install the new base.
3. Depending on your
connection type, one of the
following will be displayed:
- LAN (Internet)
- Modem
- PC Meter Link
Press “OK”.
2. Ensure the internet adapter
or phone modem is
connected to the base and
the cable from the internet
adapter or analog modem is
connected to the internet or
phone outlet. Press “OK”.
4. To check the connection
to the server press “OK”
or “Continue”.

© 2011 Neopost USA Inc. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means. Base pg 8
5. The call is connecting to the
server.
Do not interrupt this
process.
13. The ink cartridge has been
installed.
Press “OK” or “Next” to
begin the alignment
process.
6. The server call was
successful.
Press “OK”.
14. The screen will display
”Insert an item to print a
test imprint or press EXIT
to quit”.
Insert an envelope in the
mail path. A test pattern will
be printed on the envelope.
7. Press “OK” for the machine
to establish a connection to
the server to activate the
base.
15. Press “Yes” to restore the
settings of your previous
base.
8. The transaction is in
progress.
Do not interrupt this
process.
16. The transaction is in
progress.
Do not interrupt this
process.
9. The activation was
successful.
Press “OK” to continue.
17. The data has been
successfully restored.
Press “Next”.
10. The declaration was
successful.
Press “OK”.
18.Press “Yes” to restore data
from your USB key.
11. It is now time to install the
ink cartridge.
Press “OK” to continue.
19. The base replacement
process has now been
completed. Press “OK”.
Before processing mail,
disconnect the power cable
from the wall outlet and
reconnect it.
12. Open the base cover. Pull
on the left side of the blue
lever to unlock it. Insert the
ink cartridge into the slot.
Move the blue lever back
to the lock position. Close
the base cover.
Press “OK”.
If you fail to return the old base within ten business days,
you will be charged the full replacement value of the base.
For questions, please call:l-800-NEOPOST (1-800-636-7678).
A0000939/A