NetComm IAC4000 User manual

IAC4000 - Internet Access Controller User Guide YML728Rev1
2www.netcomm.com.au
Contents
1. Introduction .......................................................................................................................... 4
1-1 Package Contents ........................................................................................................... 5
1-2 Features .......................................................................................................................... 6
1-3 Specification ................................................................................................................... 7
1-4 Precautions ..................................................................................................................... 9
1-5 Overview ........................................................................................................................ 10
1-5-1 Front Panel ............................................................................................................ 10
1-5-2 Rear Panel ............................................................................................................ 11
2. Installation .......................................................................................................................... 12
2-1 Installation Requirements ............................................................................................. 13
System Requirements .................................................................................................... 13
ISP Requirements .......................................................................................................... 13
Dynamic IP ..................................................................................................................... 13
Fixed IP .......................................................................................................................... 13
PPPoE ............................................................................................................................ 13
PPTP .............................................................................................................................. 13
Your PC Requirements ................................................................................................... 14
The Dynamic IP settings for the PC ................................................................................ 14
2-2 Getting Start .................................................................................................................. 14
3. Configuring the IAC4000 ...................................................................................................... 15
3-1 Console Configuration.................................................................................................... 16
3-1-1 Login .....................................................................................................................16
3-1-2 Main Menu ............................................................................................................ 17
3-1-2-1 System Configuration ......................................................................................... 18
3-1-2-2 WAN Configuration ............................................................................................. 19
3-1-2-3 LAN Configuration ............................................................................................. 20
3-1-2-4 System Status................................................................................................... 22
3-1-2-5 Utilities Menu ................................................................................................... 23
3-1-2-6 Restart System ................................................................................................. 25
3-1-2-7 Logout .............................................................................................................. 26
3-1-2-8 Factory Defaults ................................................................................................ 26
3-2 Web Configuration ........................................................................................................ 26
3-2-1 Configuration Menu ............................................................................................. 27
3-2-2 System Setting .................................................................................................... 28
3-2-2-1 System .............................................................................................................. 29
3-2-2-2 WAN/LAN ......................................................................................................... 33
3-2-2-3 Server ............................................................................................................... 40
3-2-2-4 Authentication .................................................................................................. 43
3-2-2-5 Billing ............................................................................................................... 55
3-2-2-6 Accounting ........................................................................................................ 61
3-2-2-7 Port-Location Mapping ..................................................................................... 74
3-2-3 Advanced Setting ................................................................................................ 80
3-2-3-1 Customization ................................................................................................... 82
3-2-3-2 Bandwidth ........................................................................................................ 90

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 3
3-2-3-3 Portal Page ....................................................................................................... 92
3-2-3-4 Advertisement .................................................................................................. 93
3-2-3-5 Walled Garden ................................................................................................. 94
3-2-3-6 Passthrough ..................................................................................................... 95
3-2-3-7 LAN Devices ...................................................................................................... 99
3-2-3-8 Static Route..................................................................................................... 100
3-2-3-9 Logs ................................................................................................................ 101
3-2-3-10 SNMP ............................................................................................................. 106
3-2-4 System Status .................................................................................................... 108
3-2-4-1 System Status.................................................................................................. 109
3-2-4-2 Current User List .............................................................................................. 109
3-2-4-3 DHCP Clients .................................................................................................... 111
3-2-4-4 Session List ..................................................................................................... 112
3-2-4-5 LAN Devices Status ......................................................................................... 112
3-2-4-6 Billing Log ....................................................................................................... 113
3-2-4-7 PMS Transaction Log ....................................................................................... 114
3-2-4-8 Static Route Table ........................................................................................... 115
3-2-5 System Tools ...................................................................................................... 115
3-2-5-1 Configuration ................................................................................................... 118
3-2-5-2 Firmware Upgrade ........................................................................................... 119
3-2-5-3 System Account ............................................................................................... 121
3-2-5-4 SSL Certificate ................................................................................................. 125
3-2-5-5 Restart ............................................................................................................. 125
3-2-5-6 Logout ............................................................................................................. 126
Appendix A. DHCP Private/Public IP Pool Setup ..................................................................... 126
Use Public IP (Billing Profile'Service Type=Public Service) ......................................... 128
Use Private IP (Billing Profile'Service Type=Private Service) ....................................... 130
Appendix B. Use RADIUS server to setup your Internet Service ............................................... 130
Accumulate ....................................................................................................................... 131
Case 1: RADIUS Server will reply "Session time-out" attribute ................................... 131
Case 2: RADIUS Server do not reply "Session timeout" attribute ................................ 132
Time to Finish............................................................................................................... 133
Appendix C. Ethernet Cable Connections ............................................................................... 134
RJ-45 Ethernet Network Ports ...................................................................................... 134
Appendix D. Registering your NetComm Product ................................................................... 136
Contact Information ........................................................................................................... 136
Legal & Regulatory Information ......................................................................................... 137
Customer Information .................................................................................................. 137
Product Warranty .............................................................................................................. 138
Limitations of Warranty ................................................................................................ 138

IAC4000 - Internet Access Controller User Guide YML728Rev1
4www.netcomm.com.au
1.1.
1.1.
1. IntroductionIntroduction
IntroductionIntroduction
Introduction
The IAC4000 - Internet Access Controller is a freestanding or rack-mounted intelligent
gateway integrated with a four-port port-based V-LAN switch and two serial ports for system
management and PMS. It provides plug and play instant Internet access with advanced
security & network management. The IAC4000 - Internet Access Controller is designed for
service providers and system integrators to enhance their service performance.
The IAC4000 - Internet Access Controller is an ideal solution for hotels, coffee shops, airports,
conference facilities and other sites that commonly host business travelers, and offers instant
high-speed Internet connections without requiring user configuration to connect to the
facility's network and No Extra MIS resource needed.
The IAC4000 - Internet Access Controller helps solve connectivity problems by offering
instant Internet access with no settings to change; Users simply plug into the network and they
are immediately connected.
With its PMS interface, the IAC4000 - Internet Access Controller can be easily integrated with
a service provider’s billing system to help them to provide an Internet access service. And the
built-in AAA (Authentication / Accounting / Authorization) and Billing mechanism provides
the hotspot operator a complete AAA solution.
Figure 1-1 IAC4000 - Internet Access Controller

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 5
1-1 Package Contents
Please inspect your package. The following items should be included:
■IAC4000 - Internet Access Controller
■240 Volt IEC Power Cord
■CD including this user guide
■9 pin to 9 pin serial cable.
■19" Rack mount kit.
■9 pin to 25 pin serial adaptor. Black moulded type.
■4 x Self adhesive rubber foots.
If any of the above items are damaged or missing, please contact your dealer immediately.

IAC4000 - Internet Access Controller User Guide YML728Rev1
6www.netcomm.com.au
1-2 Features
Integrated Solution for rapid deployment
The IAC4000 - Internet Access Controller is a complete access controller for medium to large
hotspots. It can serve up to 1024 simultaneous users and it is an ideal hotspot solution to be
deployed in the hotels, coffee shops, airports and other sites that commonly host business
travelers and offer instant high-speed Internet connections.
Deliver instant PnP connectivity service
With its IP Plug and Play technology, the IAC4000 - Internet Access Controller helps solve
connectivity problems by offering instant Internet access without the need for configuration
changes to the client computer or any resident client-side software and allows guests to send
E-mail as usual without changing E-mail SMTP server settings even if their configured mail
server is unavailable or behind a corporate firewall.
Complete user authentication and accounting
The IAC4000 - Internet Access Controller works with industry-standard RADIUS server that is
allowed administer to control user's login name and password to fully support AAA (Authenti-
cation, Accounting and Authorization).
Sophisticated Remote Management
The IAC4000 - Internet Access Controller enables you to manage all your underlying network
devices with Syslog messaging, SNMP and LAN devices Management to reduce maintenance
overhead.
Comprehensive security
The IAC4000 - Internet Access Controller provides a fully-secure operating environment with
VPN pass through, SSL certificate, 802.1x and Layer 2 Isolation V-LAN Security.
Enhance Local and Personalized Service
The login and logout pages are fully customizable. The IAC4000 - Internet Access Controller
has the ability to let you redirect end users to your advertising web pages, increase your
potential for revenue and customize locations where end-users can visit free (walled garden).
Hotel PMS System Support
The IAC4000 - Internet Access Controller works with hotel Micros Fidelio, Marriott, Spectrum
MK II PMS billing system that is allowed hotel to fully support PMS billing system of Internet
Access.
Built-in AAA/Billing System
The IAC4000 - Internet Access Controller has built-in AAA and billing system that is allowed
manager to control user for Internet access and billing mechanism individually without any
external AAA server and billing server.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 7
1-3 Specification
Networking
■IEEE802.3 10BaseT Ethernet
■IEEE802.3u 100BaseTX Fast Ethernet
■Supports 1024 Simultaneous Users
■Supports all operation systems with TCP/IP support
■IP Plug and Play (iPnP) without any IP setting change
■Various WAN connections (Static IP/DHCP Client/PPPoE/PPTP)
■HTTP Proxy Support without any proxy-port setting change
■SMTP Server Redirection
■DHCP Server / Relay
■IP Multicast support
■DNS Redirection
■NAT (RFC 1631)
■NTP Server Support
AAA
■RADIUS AAA Authentication/ Accounting
■Secondary RADIUS Server
■Built-in Authentication/Accounting
■Static/ Dynamic Accounting
■Bandwidth Management (Equal bandwidth/ Class of Service)
Billing
■Flexible Billing Plan
■Time-based Billing (by minute, hour, day, week, etc.)
■Subscriber Selective Service
■Port-Location Mapping
Security
■Port-based V-LAN
■Layer 2 Isolation
■SSL Secure User Login Process
■SSL Secure Web-based administration
■VPN Pass through (IPSec/PPTP)
■Authorized Remote Management
Management
■Web-based Management
■HTTP/TFTP Firmware Upgrade

IAC4000 - Internet Access Controller User Guide YML728Rev1
8www.netcomm.com.au
■Backup/Restore Configuration
■Scheduled Firmware Upgrade
■Real-time Status List
■LAN Device Management
■Syslog
■SNMP v1/v2 (MIB II with traps)
Local Service
■Advertisement URL link
■Walled Garden (Free web sites)
■Login Page Redirection
■Customize Login Page
■Passthrough IP/MAC/URL
PMS Billing System
■Support Micros Fidelio
■PMS Transaction Logs
■Support 802.1Q Tag-based VLAN infrastructure
■Support Low-cost infrastructure
Interface
■One WAN Port (IEEE 802.3/802.3u 10BaseT/100BaseTX) support Auto crossover
■Four LAN Ports (IEEE 802.3/802.3u 10BaseT/100BaseTX) support Auto crossover
■DB9 Serial Port: Console setting or exclusive Account Generator Printer
■PMS DB9 Serial Port: PMS application
■One Reset Button: for factory setting
LED Indicators
■LINK/ACT, 10/100, Full Duplex, Power, Alarm
Compliance
■FCC part 15 Class A
■CE
■VCCI Class A
■UL
Power Requirement
■Internal universal switching power supply
■100-240 VAC, 50/60 Hz
■Power Consumption: 10W

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 9
Dimension
■Size: 1U Rack-mount-sized 440 (W) x 116(L) x 44 (H) mm
■Weight: About 1.7 kg (Net)
Environment Conditions
■Operating Temperature: 0 to 50°C
■Storage Temperature: -10 to 65°C
■Humidity: 10% to 95% non-condensing
1-4 Precautions
■Never remove or open the cover. You may suffer serious injury if you touch these parts.
■Never install the system in the wet locations.
■Use only the original fitting power cord otherwise there is a danger of severe electrical
shock.
■Avoid exposing the IAC4000 to direct sunlight or another heat source.
Choose a well-ventilated area to position your IAC4000.

IAC4000 - Internet Access Controller User Guide YML728Rev1
10 www.netcomm.com.au
1-5 Overview
1-5-1 Front Panel
Figure 1-2 IAC4000 Front Panel
Console Port: To configure the system, connect an RS232 serial cable to a COM
port on a PC and to the Console Port of the device.
PMS Port: Standard RS232 DB 9 female Connector. It's a data transmission
cable of PMS system.
Reset Button: The IAC4000 has a reset button at the front panel. For some
circumstances you might need to reset the IAC4000.
WAN Port: One Ethernet port used for linking xDSL or Cable Modem.
LAN Port: The front panel supports four auto-sensing RJ-45 ports and all ports
can be auto-switched to MDI-II connections. The LAN ports used
for linking hosts or other network devices. The individual port can be
either connected to 100BaseTX networks or 10BaseT networks.
When connecting to a 100BaseTX network, the ports operate at
100Mbps in half-duplex mode or 200Mbps in full-duplex mode.
When connecting to a 10BaseT network, the ports operate at 10Mbps
in half-duplex mode or 20Mbps in full-duplex mode.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 11
LEDs Indication
Figure 1-3 LEDs
LED State Description
Power Off The IAC4000 is not receiving electrical power.
Green The IAC4000 is receiving electrical power.
ALARM Off The IAC4000 is operating normally.
Red The IAC4000 has just been started up.
WAN
LINK/ACT Green The WAN port is connecting with a device.
Green (Blinking) The WAN port is receiving or transmitting data.
Off No device is attached.
10/100M Off The WAN port is operating at 10Mbps or no device is
attached.
Green The WAN port is operating at 100Mbps.
Full Duplex Green The WAN port is operating in full-duplex mode.
Off The WAN port is operating in half-duplex mode.
LAN (1-4)
LINK/ACT Green The LAN port is connecting with a device.
Green (Blinking) The LAN port is receiving or transmitting data.
Off No device is attached.
10/100M Off The LAN port is operating at 10Mbps or no device is
attached.
Green The LAN port is operating at 100Mbps.
Full Duplex Green The LAN port is operating in full-duplex mode.
Off The LAN port is operating in half-duplex mode.

IAC4000 - Internet Access Controller User Guide YML728Rev1
12 www.netcomm.com.au
1-5-2 Rear Panel
The rear panel of the IAC4000 is shown below.
Figure 1-4 IAC4000 Rear Panel
AC Power Connector: This is a three-prong connector that mates with the device end of the
power cord. Plug the female end of the supplied power cord into this connector and the male
end into an AC power outlet. Supported input voltages range from 100 to 240 VAC at 50 or 60
Hz.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 13
2.2.
2.2.
2. InstallationInstallation
InstallationInstallation
Installation
The following are instructions for setting up the IAC4000. Refer to the illustration and follow
the simple steps below to quickly install your IAC4000.
2-1 Installation Requirements
Before installing the IAC4000, make sure your network meets the following requirements.
System Requirements
The IAC4000 requires one of the following types of software:
■Windows 98 Second Edition/NT/2000/XP
■Red Hat Linux 7.3 or later version
■MAC OS X 10.2.4 or later version
■Any TCP/IP-enabled systems like Mac OS and UNIX (TCP/IP protocol installed)
■Standard phone line for xDSL modem
Or
■Coaxial cable for Cable modem
■Web Browser Software (Microsoft I.E 5.0 or later version or Netscape Navigator 5.0 or
later version)
■One computer with an installed 10Mbps, 100Mbps or 10/100Mbps Ethernet card
■UTP network Cable with a RJ-45 connection (Package contents)
Note: Prepare twisted-pair cables with RJ-45 plugs. Use Cat.5 cable for all connec-
tions. Make sure each cable not exceed 328 feet (Approximately 100 meters).
ISP Requirements
Verify whether your ISP use fixed or dynamic IP. If it is a fixed IP, be sure to get the IP from
your ISP. For dynamic IP, which is mostly used, the PC will get the IP automatically whenever
it hooks up on the modem.
Dynamic IP
■Dynamic IP Setting
Fixed IP
■Your fixed IP address for the IAC4000
■Your subnet mask for the IAC4000
■Your default gateway IP address
■Your DNS IP address
PPPoE
■Your user name from your ISP
■Your password from your ISP

IAC4000 - Internet Access Controller User Guide YML728Rev1
14 www.netcomm.com.au
PPTP
■PPTP Server IP Address from your ISP
■PPTP Local IP address from your ISP.
■PPTP Local IP subnet mask from your ISP
■PPTP Local default gateway from your ISP
■Your user name from your ISP
■Your password from your ISP
Your PC Requirements
The Static IP settings for the PC
■Your PC's fixed IP address
■Your PC's subnet mask
■Your PC's default gateway IP address
■Your PC's primary DNS IP address
Note:
1. The IAC4000's default IP address setting is "10.59.1.1".
2. The IAC4000's default subnet mask setting is "255.0.0.0".
The Dynamic IP settings for the PC
We recommend that you leave your IP settings as automatically assigned. By default, the
IAC4000 is a DHCP server, and it will give your PC the necessary IP settings.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 15
2-2 Getting Start
1. Place the IAC4000 on a flat work surface.
2. Connect the power cord to the IAC4000 and wait for the alarm LED to stop flashing.
3. Ensure that your modem and computer are both switched on.
4. Use the supplied cable to connect the IAC4000's WAN port to the modem. Check that the
Cable/xDSL Status LED lights.
5. Connect your computer to one of the 10/100 LAN ports on the IAC4000. Check that the
LAN Port Status LED lights.
6. Configure the further parameters via a web browser.
Figure 2-1 Connecting the IAC4000

IAC4000 - Internet Access Controller User Guide YML728Rev1
16 www.netcomm.com.au
3.3.
3.3.
3. Configuring the IAC4000Configuring the IAC4000
Configuring the IAC4000Configuring the IAC4000
Configuring the IAC4000
The IAC4000 offer friendly user interface, one is console user interface and other is Web user
interface. However, the Console UI provides only basic system configuration and Status. For
advanced function, please use the Web Configuration.
3-1 Console Configuration
To access the IAC4000 User Interface, the administrator needs to connect a VT100 terminal
and a PC running a VT100 compatible terminal emulation program to the IAC4000 Console
port by using the provided DB9 RS-232 cable.
Follow these steps to set up your first local serial console port session using the Window98/2K
Terminal emulation program HyperTerminal.
1. From the Windows screen, click on the Start button.
2. From the Start menu, choose "Programs" (or Open file Hypertrm.exe).
3. From the Programs menu, choose "Accessories"
4. From the Accessories menu, select the HyperTerminal folder. Click on the HyperTerminal
icon.
5. From the connection Description windows, enter a name (i.e., IAC4000) and choose an
icon for the connection. Click "OK".
6. When the Phone Number window opens, click on the "Cancel" button.
7. From the File menu, choose "Properties".
8. From the Properties windows, click on the "Configure" button.
9. From the COM1 Properties windows, set the following parameters:
Baud Rate: 9600
Date bits: 8
Parity Checking: None
Stop bits: 1
Flow control: None
10. If you intend to use this PC and serial connection in the future save this configuration by
selecting "Files/Save As" and entering the name of the file for this configuration.
11. Once you have completed configuring your serial terminal, use the following steps to
logon to your IAC4000. If you have not already done so, use a male-female DB-9 serial
communication cable to connect the COM port on your PC to the Console port on the
front of the IAC4000.
12. Go to the Call menu and select Connect.
13. If you have not completed initial power up, power up the IAC4000 now.
14. To verify that you have a correctly configured your Console port press <Enter> and the
login screen will display.
15. If your serial terminal remains bland, make sure that you entered the correct settings in
Step7. Also, verify that you are using the correct cable, that the cable is not damaged, and
that you have good cable connections.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 17
3-1-1 Login
Figure 3-1 Login Screen
The default Username is "admin". The default Password is "admin".
User can change password setting after accessing the IAC4000 system.
Note: The administrator can change the password via utilities item.

IAC4000 - Internet Access Controller User Guide YML728Rev1
18 www.netcomm.com.au
3-1-2 Main Menu
Figure 3-2 Main Menu Screen
1) System Configuration: Including IAC4000 system basic parameter setting.
2) WAN Configuration: Including IAC4000 system WAN parameter setting.
3) LAN Configuration: Including IAC4000 system LAN parameter setting.
4) System Status: Display IAC4000 system basic status.
5) Utilities: Including firmware upgrade and change password capability.
6) Restart: Restart the IAC4000 system.
7) Logout: Logout the IAC4000 serial session
8) Factory Defaults: Erase all setting and back to the original factory setting
Enter a numeric that you need between 1~8 and press 'Enter' to the subdirectory.

YML728Rev1 IAC4000 - Internet Access Controller User Guide
www.netcomm.com.au 19
3-1-2-1 System Configuration
Figure 3-3 System Configuration Screen
1) System Name: You can assign a name to this unit. Up to 40 characters are allowed.
2) Domain Name: You can assign a name to this unit. Up to 80 characters are allowed.
3) Console Port Speed: The Console port speed is only relative to connection of console.
There are nine different rates: 1200, 2400, 4800, 9600, 14400, 19200, 38400, 57600 or
115200.
4) Web Server Port: The Web server port default is 80, however some user may set up the
IAC4000 under the NAT network. The administrator has to set the special Web server port
so that IAC4000 can be remote access under NAT network.
Note: The web server port allowed range is from 8000 to 8099 if administrator wants
to remote access under NAT Network. For access the IAC4000 system under NAT,
please tab the "http://WAN Port IP Address: Port Num-
ber"."210.66.37.200:8001"
5) E-mail Server Redirect: To prevent some subscriber's original Email server may protect by
firewall or NAT network. The IAC4000 redirects the subscribers' E-mail via specified
SMTP server. The recipient of your E-mail sees the message as if you sent it from your
local Internet Service Provide, not form the hotel or other place.

IAC4000 - Internet Access Controller User Guide YML728Rev1
20 www.netcomm.com.au
3-1-2-2 WAN Configuration
■DHCP Client: This allows the device to obtain the IP address and other TCP/IP settings.
Figure 3-4 WAN Configuration Screen- DHCP (Default)
■Static IP: Enter IP address, Subnet Mask and Gateway.
Figure 3-5 WAN Configuration Screen - Static IP
■PPPoE Client: Enter the username and password (provided by your ISP).
Figure 3-6 WAN Configuration Screen - PPPoE
■PPTP Client: Enter the Local IP Address, Local Subnet Mask, Gateway IP Address, Server
IP Address, username and password (provided by your ISP).