NETGEAR Optus CG3000-1STAUS User manual

Your Optus
Local Access
Telephony
User Guide.
4114645E 04/11
Full of
handy hints.
P/N 202-10819-02
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Welcome
It’s great to have you with us and we’ll certainly do all we can to take
good care of you.
This User Guide has been provided to help you become familiar with
the many features of your new telephone service. They’re all very
simple to use, especially once they’ve been explained to you.
Remember, if these features aren’t currently available on your phone
and you’d like access to them, contact Customer Service on 133 937.
It’s easy.
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Contents
The Optus Commitment 2
Why you’re better off with Optus
A Quick Word About Making Calls 4
Tips for making calls, easily, safely and cheaply
MAKING THE MOST OF OPTUS LOCAL
Calling Number Display 5
Do you want people to know it’s you who are calling?
VoiceMail 6
Just like an answering machine only better
Caller ID 14
Find out who’s calling before you answer
Call Return 15
Gives you the number of the last incoming caller
Call Waiting 16
Don’t miss a call when you’re on the line
Call Divert 18
Have your calls transferred to another phone or mobile when not at home
Three Way Call 20
Three people, one conversation!
Troubleshooting 21
When you need help
Useful Numbers 22
Useful phone numbers
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The Optus Commitment
Our guarantee to you
Our commitment* is to aim to bring you the most reliable phone service in Australia.
We guarantee to keep our appointments
There’s nothing more frustrating than waiting around for a service call.
That’s why, when you make an appointment for an Optus technician to call at your premises, to either install
your service or repair a fault, we guarantee we’ll arrive within the agreed time frame.
Naturally, if there are emergencies or hitches that are out of our control (such as extreme weather conditions)
it may be necessary for you or Optus to reschedule the appointment. If this happens, we commit to providing
you with reasonable notice of the change.
We guarantee the time of your connection
When you request to be connected to Optus Local, we guarantee your connection will be made within
5 working days of the installation date you requested or within 2 days if the service can be
automatically connected.
In the event that Optus needs to meet other requirements such as local government regulations or permission
to cross another person’s land, or you agree to waive your customer service guarantee rights due to a special
offer or plan, your connection may take a little longer. In this case, we guarantee to complete your connection
by an agreed date.
2 THE OPTUS COMMITMENT
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We guarantee repairs will be made quickly
If you have a service fault, and your property is in the metropolitan area, Optus guarantees to repair the fault
by the end of the first working day after you reported it.
We guarantee our customer service
In the unlikely event that the performance standards for the phone services that we supply are not met, you
may be entitled to compensation under the Customer Service Guarantee.
This could cover delays in installation, late appointments, inability to use selected phone features or inability
to make or receive calls.
The level of your compensation is calculated on each working day of delay exceeding the guaranteed
maximum period. If the delay extends beyond 5 working days, the per day amount is increased.
There are exemptions for situations out of Optus’ control. In some circumstances, you may waive your rights
to the Customer Service Guarantee.
If you have any questions about the Optus Commitment*, please call our friendly Optus Customer Service
team on 133 937. The Australian Communications and Media Authority (ACMA) can also provide you with
additional information on the Customer Service Guarantee.
*
The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring, Call Waiting, Call
Divert, Calling Number Display and Calling Number Display Suppression.
THE OPTUS COMMITMENT 3
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4 MAKING CALLS
Making Calls
Making phone calls with Optus Local is simple and the same as you are used to.
The Optus network has been built to comply with national standards, which means you can use most phones,
faxes and modems with Optus Local.
No matter what sort of phone you’re using, here are some helpful hints to always bear in mind.
1. Always wait for a dial tone before you start dialling the number you wish to call.
2. During thunderstorms, any electrical appliance may cause personal injury
(or in extreme cases, a fatality).
With your safety in mind:
• Avoid using your phone during thunderstorms.
• If you need to make an urgent call, keep it short.
3. If you hear fax or computer tones, hang up immediately and check that you have dialled
the right number. Sometimes these tones (if not expected) can be high pitched and
therefore alarming.
4. In rare cases you may receive unwelcome calls. If this should happen, hang up immediately. Calls
that threaten you or your property should always be reported to the police.
If unwelcome calls continue, contact Optus Customer Service.
5. Optus Local calls disconnect as soon as you put the receiver down.
So to avoid over billing, if you receive a call and want to use another phone in your house, leave the
first phone off the hook until you have picked up the second phone.
6. Hearing aid compatibility – A corded standard touch tone phone provides magnetic coupling from
the handset receiver suitable for use with hearing aids having a T switch. Some cordless phones do
not provide this feature and you need to check with your phone supplier.
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Calling Number Display
Calling Number Display (CND) means that when you make a call, your number will be sent to the phone of the
person you are calling.
If they have a display phone they will be able to see your number. If they don’t have a display phone, they can
tell you were the last caller by using a call return feature.
Optus Local CND is automatically blocked. However, you can choose to unblock CND and to send your phone
number. This means that when you make calls, friends and family instantly know it’s you. Or if they are on
another call, they can see you are trying to get through and can call you back.
Note: Your number will be automatically sent when a call is placed to an Emergency Service Number. This is
regardless of your CND status.
CALLING NUMBER DISPLAY 5
HOW TO CONTROL SENDING YOUR NUMBER
There are two ways to control sending your number:
1. You can permanently send your number.
Simply phone Optus Customer Service on 133 937 and make the request.
2. You can send your number on a per call basis.
Dial 1832, wait for dial tone and then dial the number you wish to call.
When you send your number permanently:
• People will know it’s you, as they’ll see your phone number before they answer your call.
• If you want to block your number for a particular call, simply dial 1831,wait for dial tone and then dial
the number you wish to call.
• If at any time, you want to change your selection so that you permanently block your number, you can
do so by phoning Optus Customer Service.
How to check your CND Status
To find out whether your number is being displayed when you make a call, please call 1300 554 536.
A recorded announcement will tell you whether your phone number is currently displaying to
people you call.
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VoiceMail
You will never miss a call again. With VoiceMail, callers will hear your own personal greeting when you can’t
get to the phone and will be able to leave you a message.
It’s simple. A special ‘message waiting’ dial tone lets you know as soon as you lift the receiver if there are any
messages for you. Once you’ve accessed the service, a voice prompt guides you through the steps.
When you collect your messages you can use VoiceMail Call Return to simply return the call.
No need to write down the number and then dial it – VoiceMail Call Return does this for you.
You’ll never need an alarm clock again. You can use VoiceMail as a wake up or reminder service.
If you don’t have VoiceMail and wish to use this feature, please contact Optus customer service on 133 937 for
further information.
For useful information about changing your PIN and recording your own personal greeting, see page 13.
6 VOICEMAIL
SETTING UP VOICEMAIL
The first thing you need to do is set up your own Personal Identification Number (PIN) and personal
greeting. To do this, follow the steps below.
STEP 1
Simply dial * 9 6 on a standard touch tone phone.
STEP 2
Once you have accessed the service you will be prompted to set up your own PIN (it can be anything
from 4 to 9 digits long) and record your personal greeting and name. This will be followed by a detailed
tutorial for the VoiceMail service.
HANDY HINT
The first time you access VoiceMail use the last four digits of your phone number as your PIN.
For example, if your phone number is [phone], you should type in 3 4 6 5 .
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VOICEMAIL 7
What your callers will hear
After hearing your personal greeting, your caller will be able to leave a message and in most cases their
number will be recorded automatically. If they know they’re not going to be contactable on the number they
are calling on, they can press # at the end of their message and dial in another phone number they can
be contacted on, e.g. their mobile number.
HANDY HINT
When you record your personal greeting, you can ask callers to press # at the end of their message
if they want to leave a call back number.
HOW TO LISTEN TO MESSAGES AT HOME
FOR STANDARD TOUCH TONE PHONES
STEP 1
Lift the receiver. A ‘message waiting’ dial tone (a fast but interrupted dial tone) indicates that you
have messages.
STEP 2
Simply dial * 9 6 on a standard touch tone phone.
STEP 3
You are now connected to VoiceMail. You will be prompted with easy to follow instructions.
For useful information about changing your PIN and recording your own personal greeting, see page 13.
HANDY HINT
Optus Voicemail is great way to never miss a call, but If your handset has a built-in answering
machine and you prefer to use this, please ensure you configure your answering machine to pick up
the call before our Voicemail does. This way you can still use your Optus Voicemail to catch calls
even when the line is busy!
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8 VOICEMAIL
HOW TO LISTEN TO MESSAGES WHEN YOU’RE NOT AT HOME
FOR STANDARD TOUCH TONE PHONES
STEP 1
Lift the receiver.
STEP 2
Dial 133 321.
STEP 3
Enter your VoiceMail number (your phone number including area code) followed by #. For example, if
your phone number is [phone], enter all numbers followed by #.
STEP 4
Enter your PIN, followed by #.
Remember, every time you access your VoiceMail box from another fixed line phone you will be charged
the 13/1300 call rate, no matter where you call from within Australia. Calls from mobile phones are
charged at the applicable mobile rate.
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