NETGEAR Orbi Pro SRK60 User manual

Orbi Pro
User Manual
Models
SRK60
SRR60
SRS60
September 2017
202-11824-02
350 E. Plumeria Drive
San Jose, CA 95134
USA

Support
Thank you for purchasing this NETGEAR product.You can visit www.netgear.com/support to register your
product, get help, access the latest downloads and user manuals, and join our community.We recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
©NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.Any non-NETGEAR
trademarks are used for reference purposes only.
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Contents
Chapter 1 Overview
Orbi Pro Router and Satellite Package Contents...................................................8
Orbi Pro Router and Satellite Hardware Overviews...............................................9
Orbi Pro Router Model SRR60 Hardware Overview.........................................9
Orbi Pro Satellite Model SRS60 Hardware Overview.....................................10
LED Behavior.......................................................................................................10
Orbi Pro WiFi System LEDs............................................................................10
Orbi Pro Add-On Satellite LEDs......................................................................11
Wall Mount or Ceiling Mount Orbi Pro..................................................................12
Wall-Mount Your Orbi Pro................................................................................12
Ceiling-Mount Your Orbi Pro............................................................................13
Labels..................................................................................................................15
Connect Your Router............................................................................................16
Place Your Satellite..............................................................................................16
Sync Your Orbi Pro Satellite.................................................................................17
Sync a Satellite from an Orbi Pro WiFi System...............................................18
Sync an Add-On Orbi Pro Satellite..................................................................18
Add Satellites to Your Network Using the Router Web Interface.....................19
Download the NETGEAR Orbi App.....................................................................20
Chapter 2 Connect to the Network and Access the Router
Connect to the Network.......................................................................................22
Wired Connection............................................................................................22
WiFi Connection..............................................................................................22
WiFi Connection Using WPS...........................................................................22
Types of Logins....................................................................................................23
Use a Web Browser to Access the Router...........................................................23
Automatic Internet Setup.................................................................................23
Log In to Orbi Web Interface...........................................................................24
Change the Language.........................................................................................25
Access the Orbi Router With NETGEAR genie App............................................25
Chapter 3 SpecifyYour Internet Settings
Use the Internet Setup Wizard.............................................................................27
Manually Set Up the Internet Connection............................................................27
Specify an Internet Connection Without a Login.............................................27
Specify an Internet Connection That Uses a Login.........................................28
Specify IPv6 Internet Connections.......................................................................30
Requirements for Entering IPv6 Addresses.........................................................31
Use Auto Detect for an IPv6 Internet Connection................................................31
Use Auto Config for an IPV6 Internet Connection................................................32
Set Up an IPv6 6rd Tunnel Internet Connection...................................................33
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Set Up an IPv6 6to4 Tunnel Internet Connection.................................................34
Set Up an IPv6 Pass Through Internet Connection.............................................35
Set Up an IPv6 Fixed Internet Connection...........................................................36
Set Up an IPv6 DHCP Internet Connection.........................................................37
Set Up an IPv6 PPPoE Internet Connection........................................................38
Change the MTU Size..........................................................................................39
Chapter 4 Control Access to the Internet
Set Up Parental Controls.....................................................................................43
Allow or Block Access to Your Network................................................................43
Use Keywords to Block Internet Sites..................................................................44
Delete Keywords..................................................................................................46
Avoid Blocking on a Trusted Computer................................................................46
Block Services From the Internet.........................................................................47
Manage Network Access Control Lists................................................................48
Schedule When to Block Internet Sites and Services..........................................48
Set Up Security Event Email Notifications...........................................................49
Chapter 5 Specify Network Settings
View or Change WAN Settings............................................................................52
Dynamic DNS......................................................................................................53
Set Up a New Dynamic DNS Account.............................................................53
Specify a DNS Account That You Already Created.........................................54
Change the Dynamic DNS Settings................................................................54
Set Up a Default DMZ Server..............................................................................55
Change the Router’s Device Name......................................................................56
Change the LAN TCP/IP Settings........................................................................56
Use the Router as a DHCP Server......................................................................57
Disable the DHCP Server Feature in the Router.................................................58
Manage Reserved LAN IP Addresses.................................................................59
Reserve an IP Address...................................................................................59
Edit a Reserved IP Address............................................................................60
Delete a Reserved IP Address Entry..............................................................60
Custom Static Routes..........................................................................................61
Set Up a Static Route......................................................................................61
Edit a Static Route..........................................................................................62
Delete a Static Route......................................................................................63
Change the admin WiFi Network Settings...........................................................63
Change the admin WiFi Network Name and Channel.....................................63
Change the admin WiFi Password or Security Level.......................................65
Change the Employee WiFi Network Settings.....................................................65
Enable the Employee WiFi Network and Change the Settings.......................66
Change the Employee WiFi Password or Security Level.................................67
Set Up a Guest Network With a Captive Portal....................................................67
View or Change Advanced WiFi Settings.............................................................69
Use the Router as a WiFi Access Point...............................................................69
Set Up Router Mode............................................................................................70
Generate a New Backhaul Password...................................................................71
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Enable or Disable Implicit Beamforming..............................................................71
Enable or Disable MU-MIMO...............................................................................72
Check Your Internet Bandwidth............................................................................73
Improve Network Connections With Universal Plug N Play.................................73
Chapter 6 ManageYour Network
Update the Router and Satellite Firmware...........................................................76
Check for Firmware Updates...........................................................................76
Manually Update Firmware.............................................................................76
Manually Update Satellite Firmware................................................................77
Manually Update Router Firmware..................................................................77
Change the admin Password...............................................................................78
Set Up Password Recovery.................................................................................79
Recover the admin Password..............................................................................79
View Router Status..............................................................................................80
Display Internet Port Statistics.............................................................................81
Check the Internet Connection Status.................................................................81
View Satellite Status............................................................................................82
View and Manage Logs of Router Activity...........................................................83
View Devices Connected to the Network.............................................................83
View Satellites Connected to the Network...........................................................84
Monitor Internet Traffic.........................................................................................84
Manage the Router Configuration File.................................................................85
Back Up Settings.............................................................................................86
Erase the Current Configuration Settings........................................................86
Restore Configuration Settings.......................................................................87
Set Up Remote Management..............................................................................87
Use Remote Access............................................................................................88
Remotely Access Your Router Using the genie App............................................88
Chapter 7 Customize InternetTraffic Rules for Ports
Port Forwarding to a Local Server.......................................................................91
Set Up Port Forwarding to a Local Server.......................................................91
Add a Custom Port Forwarding Service..........................................................92
Edit a Port Forwarding Service........................................................................92
Delete a Port Forwarding Entry.......................................................................93
Application Example: Make a Local Web Server Public..................................94
How the Router Implements the Port Forwarding Rule...................................94
Port Triggering......................................................................................................94
Add a Port Triggering Service..........................................................................95
Enable Port Triggering.....................................................................................96
Application Example: Port Triggering for Internet Relay Chat..........................96
Chapter 8 UseVPN to AccessYour Network
Set Up a VPN Connection....................................................................................99
Specify VPN Service in the Router......................................................................99
Install OpenVPN Software.................................................................................100
Install OpenVPN Software onYour Windows Computer................................100
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Install OpenVPN Software onYour Mac Computer.......................................102
Install OpenVPN Software on an iOS Device................................................103
Install OpenVPN Software on an Android Device.........................................104
Use a VPN Tunnel on Your Windows Computer.................................................104
Use VPN to AccessYour Internet Service at Home...........................................106
Set Up VPN Client Internet Access in the Router.........................................106
Block VPN Client Internet Access in the Router................................................107
Use a VPN Tunnel to AccessYour Internet Service at Home.............................107
Chapter 9Troubleshooting
Quick Tips..........................................................................................................109
Sequence to Restart Your Network...............................................................109
WiFi Settings.................................................................................................109
Network Settings...........................................................................................109
The Router and Satellite Do Not Sync...............................................................109
Cannot Log In to the Router...............................................................................110
Cannot Access the Internet................................................................................110
Troubleshoot Internet Browsing.........................................................................112
Troubleshoot PPPoE..........................................................................................112
WiFi Connectivity...............................................................................................113
Troubleshoot Your Network Using the Ping Utility..............................................113
Test the LAN Path to Your Router..................................................................113
Test the Path FromYour Computer to a Remote Device...............................114
Chapter 10 Supplemental Information
Factory Settings.................................................................................................117
Factory Settings for Orbi Pro Router.............................................................117
Factory Settings for Orbi Pro Satellite...........................................................118
Technical Specifications.....................................................................................120
Technical Specifications for Orbi Pro Router.................................................120
Technical Specifications for Orbi Pro Satellite...............................................121
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1
Overview
The Orbi Pro creates dedicated high-speed WiFi connections to your Internet service.The Orbi Pro router
connects to your modem or gateway.The Orbi Pro satellite extends the WiFi signal throughout your home.
This chapter contains the following sections:
•Orbi Pro Router and Satellite Package Contents
•Orbi Pro Router and Satellite Hardware Overviews
•LED Behavior
•Wall Mount or Ceiling Mount Orbi Pro
•Labels
•ConnectYour Router
•PlaceYour Satellite
•SyncYour Orbi Pro Satellite
•Download the NETGEAR Orbi App
For more information about the topics covered in this manual, visit the support website at support.netgear.com.
This manual refers to all Orb Pro router and refers to the Orbi Pro satellite as the satellite.Note
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Orbi Pro Router and Satellite Package Contents
Your Orbi Pro package (Model SRK60) contains the following items.
Figure 1. Orbi Pro package contents
1. Orbi Pro Router (Model SRR60)
2. Orbi Pro Satellite (Model SRS60)
3. Power adapter (2)
(varies by region)
4. Ethernet cable
5. Rubber feet (2 sets)
(Place the rubber feet on the bottom of the mount base)
6. Mount bases (2)
7. Mount covers (2)
8. Mount base screws (2 sets)
9.Wall brackets (2)
10.Wall anchors with screws (2 sets)
Overview
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(Continued)
11.T-bracket with screw (2)
12.T-bracket screws (2 sets)
13. Ceiling bracket (2)
Orbi Pro Router and Satellite Hardware Overviews
The following sections display the hardware features available for the Orbi Pro router and satellite.
Orbi Pro Router Model SRR60 Hardware Overview
Figure 2. Orbi Pro router model SRR60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. Power On/Off button and Power LED
Overview
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(Continued)
6. DC Power connector
7. Reset button
Orbi Pro Satellite Model SRS60 Hardware Overview
Figure 3. Orbi Pro satellite model SRS60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button and Power LED
5. DC Power connector
6. Reset button
LED Behavior
When you sync an Orbi Pro satellite to the Orbi Pro router, the LED behavior for a satellite that comes in
an Orbi Pro WiFi system is different from the LED behavior for add-on Orbi Pro satellites.
Orbi ProWiFi System LEDs
The following table describes the LED behavior for an Orbi Pro router and Orbi Pro satellite that are purchased
together and come in the same package.
Overview
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Table 1. Orbi ProWiFi System router and satellite LED descriptions
LED BehaviorLED
The Power LED is located above the Power On/Off button on the rear panel.Note: The wall plug
satellite does not include a Power LED.
•Solid green. Power is on.
•Solid amber.The router or satellite is booting.
•Blinking amber.The router or satellite is resetting to factory default settings.
•Blinking red.The firmware is corrupted.
•Off. Power is not supplied.
Power LED
The ring LED is located on the top.
•Pulsing white.The router is booting or someone pressed the Sync button.
•Off.The router finished booting and is working normally.
•Solid white.The router is resetting to factory default settings.
•Solid magenta.The router cannot connect to the Internet. See Cannot Access the Internet on
page 110.
Router ring LED
This satellite is included when you buy an Orbi router.The ring LED is located on the top.
•Pulsing white.The satellite is booting.
•Blue for three minutes.The connection between the satellite and the router is good.
•Amber for three minutes.The connection between the satellite and the router is fair.
•Magenta.The satellite failed to sync to the router. See The Router and Satellite Do Not Sync
on page 109.
•Off.The satellite synced to the router and is working normally.
Satellite ring LED
Orbi Pro Add-On Satellite LEDs
You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network.
Overview
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Table 2. Orbi add-on satellite LED description
LED BehaviorLED
The Power LED is located above the Power On/Off button on the rear panel.Note: The wall plug
satellite does not include a Power LED.
•Solid green. Power is on.
•Solid amber.The satellite is rebooting.
•Blinking amber.The satellite is resetting to factory default settings.
•Blinking red.The firmware is corrupted.
•Off. Power is not supplied.
Power LED
Optional add-on satellites are sold separately and can be added to your Orbi network.The ring
LED is located on the top.
•Pulsing white.The satellite is booting.
•Solid white.The satellite is ready to sync to the router (press the Sync button).
•Blue for three minutes.The connection between the satellite and the router is good.
•Amber for three minutes.The connection between the satellite and the router is fair.
•Magenta.The satellite is not connected to the router or is not getting an IP address.
•Off.The satellite synced to the router and is working normally.
Add-on satellite ring
LED
Wall Mount or Ceiling Mount Orbi Pro
Your package contains wall-mounting and ceiling-mounting items.Before you can wall mount or ceiling
mount your router or satellite, you must attach the mount base and cover to your router or satellite.
Wall-MountYour Orbi Pro
After you attach the mount base and cover to your router or satellite, you can mount your router or satellite
to the wall.
Overview
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To wall mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Use the wall anchors with screws to attach the wall bracket to the wall.
4. Slide the mount base onto the wall bracket.
Ceiling-MountYour Orbi Pro
The following instructions require a drop ceiling.
Overview
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To ceiling mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Attach the T-bracket to the ceiling bracket with the T-bracket screws.
4. Loosen the screw so that the locking plate can slide.
Overview
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5. Secure the T-bracket to the T-bar and tighten the screw.
6. Slide the mount base into the ceiling bracket.
Labels
The Orbi Pro router label shows the login information, the WiFi network name and password, the router’s
MAC address, and the router’s serial number.The following is an example of what the router label might
look like:
Figure 4. Orbi Pro router label
The Orbi Pro satellite label shows the WiFi network name and password, the satellite’s MAC address, and
the satellite’s serial number.The following is an example of what the satellite label might look like:
Overview
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Figure 5. Orbi Pro satellite label
ConnectYour Router
If you want to connect your Orbi Pro router to an existing gateway, we recommend that you turn off your
existing gateway’s WiFi.
To cable your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery, and then put the battery back in.
2. Plug in and turn on your modem.
3. Connect your modem to the Internet port of your router with the Ethernet cable that came with your
router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, press the Power On/Off button on the rear panel of the router.
PlaceYour Satellite
Your satellites must be within range of your router’s WiFi signal in order for it to sync with the router.Use
the satellite’s ring LED to help you determine where to place your satellite.The following images show
examples of where to place your Orbi Pro router and satellites.
Overview
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Figure 6. Orbi Pro placement example for one router and one satellite
Figure 7. Orbi Pro placement example for one router and two satellite
SyncYour Orbi Pro Satellite
The sync process for your Orbi Pro satellite depends on whether your satellite came with your Orbi ProWiFi
System, or if your satellite is an add-on satellite.
Overview
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Sync a Satellite from an Orbi Pro WiFi System
The Orbi Pro WiFi System includes an Orbi Pro router and a Orbi Pro satellite.The Orbi pro satellite in the
WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi Pro router in the same
WiFi system.
To sync your Orbi Pro satellite:
1. Place your satellite.
For more information, see PlaceYour Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white.The satellite automatically finds the Orbi router’s WiFi signal and
attempts to sync to the Orbi router.
The satellite ring LED lights one of the following colors for about three minutes and then turns off:
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync.
4. If the satellite ring LED is magenta, move the satellite closer to the router and then sync the satellite to
the router:
a. Press the Sync button on the back of the router.
b. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router.The satellite ring LED lights blue, amber, or magenta
as described in Step 3 of this procedure and then turns off.
Sync an Add-On Orbi Pro Satellite
If you already set up an Orbi Pro router and satellite are adding an optional add-on Orbi Pro satellite (sold
separately), follow these steps.
To sync your add-on Orbi Pro satellite:
1. Place your satellite.
For more information, see PlaceYour Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait about two minutes for the satellite ring LED to light solid white.
5. Press the Sync button on the back of the satellite and within two minutes, press the Sync button on the
back of your Orbi router.
Overview
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The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and
then turns off:
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync.Move the satellite closer to the router and try
again.
Add Satellites toYour Network Using the RouterWeb Interface
You can use the router web interface to add a satellite to your Orbi network.
To add a satellite to your Orbi network using the router web interface:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Add Orbi Satellite.
The PlaceYour Satellite page displays.
5. Follow the instructions about where to place your satellite in your house.
6. Connect the satellite to a power source.
7. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
8. Click the NEXT button.
9. Wait about two minutes for the satellite’s ring LED to light solid white.
10. Press the Sync button on the satellite.
The satellite’s ring LED pulses white.
11. Click the SYNC button in the router web interface.
The router attempts to sync with the satellite.
The satellite’s ring LED lights one of the following colors for about three minutes and then turns off:
Overview
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•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync.Move the satellite closer to the router and try
again.
Download the NETGEAR Orbi App
You can use the NETGEAR Orbi app to set up your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store.
Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
Overview
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