
Lifetime Warranty
Neutral Posture, Inc. (NP) warrants all Neutral Posture® Seating and N·hancements® Accessories to
be free from defects in workmanship and materials under normal use for the product’s lifetime.
Normal use is dened as wear which occurs in an oce environment during the course of a
normal single-shift workday (8 hours/per day/5 days per week).
This lifetime warranty shall be for all lines and components except as noted: chair controls, arms
and plastic components are warranted for ten (10) years. Fabric is warranted for three (3) years.
The fabric warranty does not include leather, Ultra-leather™, NovaSuede®, UltraSuede®, Finesse® or
COM and COL. The inatable lumbar is covered for ve (5) years.
NP’s warranty obligation is limited to the replacement or repair, at NP’s option, of defective
products which have been reported by the original purchaser to be defective in workmanship
or material and which are found to be so by NP upon inspection. Defective products shall be
returned at the discretion of the factory, and all returns must be authorized in advance. NP will
assume no responsibility for any labor charges unless agreed to in writing by NP’s Corporate
Oce.
Freight for products and parts covered under warranty will be at NP’s expense for the forty-eight
(48) contiguous states, with the method of shipping at Neutral Posture’s discretion.
The user shall be responsible for all maintenance service, which includes: lubricating and
cleaning of the product, assembly, adjustment and performing operation checks.
NP will have no warranty obligation if the product is subjected to abuse, alteration, misuse,
negligence or accident or if the user fails to perform the maintenance service referred to above.
The warranty printed above is the only warranty applicable to these products. All other
warranties, expressed or limited, including, but not limited to, the implied warranties of
merchantability and tness for a particular purpose are disclaimed.
Continuous-Shift Operations
The continuous-shift warranty covers all components of the chair for a period of ve (5) years
from the date of purchase except for upholstery and inatable lumbar. Only upholstery with a
doublerub rating of over 1M is warranted for the complete 5-year period. Neutral Posture
products not subject to the terms of our continuous-shift warranty, but used in such an
environment (exceeding 8 hours per day/5 days per week), are to be free from defects in
workmanship and materials for a period of two (2) years. Neutral Posture shall have no warranty
obligation if the product is subjected to abuse, alteration, misuse, negligence or accident. All
other terms and conditions of our lifetime single-shift warranty apply.