Newland N910 User manual

NEWLAND N910
GETTING STARTED
Ready to start accepting payments with
your Newland N910?
What’s in the box
Get to know your Newland N910 device
Basic transaction steps
Need help?
SET UP YOUR HARDWARE
WHAT’S IN THE BOX
With your Newland N910, you’ll also have access to Poynt HQ
(https://poynt.net), which provides you with real-time views
of your customer and transaction data. In the box, you’ll find:
Newland N910 (SIM pre-installed for mobile network)
Docking station (optional purchase)
USB charger / USB C cable
Ethernet cable (6 ft. blue cable)
Receipt paper roll (pre-installed)
The Newland N910 is a compact, wireless point-of-sale
device with a 5-inch color touchscreen display, dual cameras,
and a thermal printer for printing on a large receipt paper roll.
The portable design ensures that you can accept payments
anywhere via Wi-Fi, Bluetooth/Ethernet, or a 4G connection.
NEWLAND N910
Plug the power adapter into the charging
port on the side of the device. If you have the
docking station, plug it into a wall outlet and
place the Newland onto it.
Charge your Newland N910
When you power on your device, it
will prompt you to select your wi-fior
mobile network. The Newland will skip
this step for Bluetooth/ethernet users.
Connect to the internet
Your Newland N910 payment device will be shipped to you
pre-activated, with the receipt roll already installed. Setting
up your hardware is as easy as 1-2-3.
Hold the power button on the left side of
the device until the device powers on. You
will be prompted to select your Language.
Power on your device
The Newland N910 will automatically update with your account
information when connected to the internet.
If using a mobile network, the SIM card will be pre-
installed in the battery housing in the back of the terminal.
We recommend fully charging the battery before setting
up your device.
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specifications are subject to change without notice.

SET UP YOUR POYNT ACCOUNT
Your Poynt HQ dashboard provides real-time views of customer and
transaction data.
CREDIT CARD SALE
For card present credit transactions, follow these steps:
1. Tap the TERMINAL icon on the merchant display.
2. Enter the sale amount and press CHARGE.
3. On the next screen, open the drop-down menu in the
top right corner and select CREDIT.
4. When prompted, ask the customer to insert their credit
card into the slot or place their card on the “tap-to-pay”
area. Wait for the authorization confirmation.
5. If prompted, ask the customer to provide their on-
screen signature.
6. The customer can opt to have the receipt printed or
sent via email or SMS text.
For card present debit transactions, follow these steps:
DEBIT CARD SALE
1. Tap the TERMINAL icon on the merchant display.
2. Enter the sale amount and press CHARGE.
3. On the next screen, open the drop-down menu in the top
right corner and select DEBIT.
4. When prompted, ask the customer to place their card on the
“tap-to-pay” area or insert their credit card into the slot and
remove it when instructed by the terminal.
5. Wait for the authorization confi
rmation. When prompted,
enter your debit PIN.
6. The customer can opt to have the receipt printed or sent
via email or SMS text.
1. You will receive a confirmation email from Poynt. In the email,
click “Get Started” to create your login credentials.
2. Visit https://poynt.net and sign in with your new credentials.
3. Download the “Poynt HQ” app to your mobile device from the
Apple App Store or Google Play Store.
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specifications are subject to change without notice.
GET TO KNOW YOUR NEWLAND
When you power on your Newland N910, you’ll see the
app that applies to your business: Terminal, Register, or
Lodging.
To access the menu, simply swipe down from
the top of the merchant screen.
Contactless card reader
(tap-to-pay)
Customer-facing color
touchscreen display
Ethernet cable
(if using Ethernet)
Receipt paper
(2 1/4” x 16’)
* Receipt paper is pre-installed on new devices.
Docking station
(optional add-on)
Receipt paper output
Magnetic reader
Chip reader
The chip reader and swipe reader are located just below the cus-
tomer-facing display. The charging port, function button and pow-
er buttons are located on the left side of the terminal.
USB C port
Power button
Function button
DC charging port
USB C
DC
charging
port

VOIDING A TRANSACTION
To void a sale in the transaction list that has not yet settled,
follow these steps:
1. Tap the TRANSACTION icon on the merchant display.
2. Select the transaction you wish to void and click VOID.
3. When asked to confirm the amount to void, click YES.
4. Click CLOSE. It may take 1-3 business days for the
amount to be released to the customer’s account.
VOID OR RETURN?
When you VOID a sale, you are preventing the original sale from being
captured. A RETURN OR REFUND is an offsetting sale that runs
separately for a sale that has already settled.
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specifications are subject to change without notice.
To return funds to a customer after a credit transaction
has settled, follow these steps:
REFUND OR RETURN
1. Tap the TERMINAL icon on the merchant display.
2. Open the menu in the upper left hand corner and
select Transactions.
3. Select a transaction and tap REFUND.
4. When asked to confirm the refund amount, click YES.
To enter a partial amount, tap the amount and edit.
5. Click REFUND.
To manually enter a sale (i.e. where the card is not present),
follow these steps:
MANUAL ENTRY SALE
1. Tap the TERMINAL icon on the merchant display.
2. Enter the sale amount and press CHARGE.
3. On the next screen, open the drop-down menu in the top
right corner and select MANUAL ENTRY.
4. Select CARD PRESENT or CARD NOT PRESENT.
5. Enter the card information (i.e. card number, expiration
date, CVV, street number, zip code).
6. Wait for the authorization confirmation.
7. The customer can opt to have the receipt printed or sent
via email or SMS text.
To refund a customer’s credit card directly without referring
to a previous transaction record, follow these steps:
NON-REFERENCE REFUND
1. Tap the TERMINAL icon on the merchant display.
2. Open the menu in the upper left hand corner and
select NON-REF REFUND.
3. Enter in the amount and select either the CASH or
REFUND option.
4. Insert or swipe the payment card and wait for the
refund confirmation.
Need to print the receipt for your last transaction?
Tap the TERMINAL icon on the merchant display, and click
on the three dots in the upper right corner. In the menu,
select PRINT LAST RECEIPT.

SETTLEMENT
WHY SETTLE?
Batch settlement must occur for funds to be deposited
into your bank account. If auto settlement is enabled,
the system will settle at a set time each day. If
auto settlement is disabled, you must perform your
settlement requests manually.
1. Tap the SETTLEMENT icon on the merchant display.
2. Select the green SETTLE bar.
3. Select SETTLE OPEN BATCH.
4. A batch summary will appear on the screen.
5. Select DONE.
Activation assistance & training
866-451-4007
M-F 8:30-9:00 PM ET
Customer care
Call the number on
your billing statement
Need help getting started?
© 2023 Elavon, Inc. All rights reserved. Elavon is a trademark in the United States and/or other countries. This information is prepared by Elavon as
a service for its customers. All features and specifications are subject to change without notice.