VeriFone UX700 User manual

Verifone Part Number DOC184-001-EN-A, Revision A.4
UX700
Installation Guide

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supplied “As-Is.”
Verifone, Inc.
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www.verifone.com
Verifone Part Number DOC184-001-EN-A, Revision A.4
UX700 Installation Guide
© 2022 Verifone, Inc.
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UX700 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Choosing Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
To Connect the Terminal to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
To Enable Service Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Disconnecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mounting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Multi-Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CONTENTS
4UX700 INSTALLATION GUIDE
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Physical Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Camera/Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 4
Maintenance and
Cleaning
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 35
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CHAPTER 7
Port Pinouts UX700 Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
RS-232 Port (COM2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ethernet Port
(LAN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
USB Pinout
(Host Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
USB Pinout
(Client Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Power Port (DC-in or Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

UX700 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
UX700 unit.
Audience
This guide describes the card reader’s features and provides the basic
information for its installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider and information on how to order accessories or
documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Provides different pinout settings for ports on the UX700
persistent board as well as model-dependent boards.
Appendix A, UX700 Caution and Warning Messages. Shows the UL/cUL
certification-compliant translations of all Warning and Caution messages in this
installation guide.

PREFACE
Related Documentation
6UX700 INSTALLATION GUIDE
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
UX700 Certifications and Regulations Sheet VPN DOC184-002-EN
UX700 Quick Installation Guide VPN DOC184-003-EN
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING

PREFACE
Conventions and Acronyms
UX700 INSTALLATION GUIDE 7
Acronym Definitions
Various acronyms used in place of full definition. Table 2 presents acronyms and
their definitions.
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
CTS Clear to Send
DDRAM Double Data Rate Random Access Memory
ETH Ethernet
HW Hardware
LCD Liquid Crystal Display
MDB Multi-Drop Bus
MSR Magnetic Stripe Card Reader
NAND-flash Non-volatile storage technology
NFC Near Field Communications
PCI Payment Card Industry
PIN Personal Identification Number
PTS PIN Transaction Security
RF Radio Frequency
RS-232 Recommended Standard 232
RTS Request to Send
SAM Secure Access Module
SRED Secure Reading and Exchange of Data
USB Universal Serial Bus
VM Vending Machine
WAN Wide Area Networks

PREFACE
Conventions and Acronyms
8UX700 INSTALLATION GUIDE

UX700 INSTALLATION GUIDE 9
CHAPTER 1
Device Overview
The Verifone UX700 is a powerful device used in various unattended scenarios
including vending, ticketing, parking and petrol bunk or pump. It can operate both
as an independent primary control device or as a companion device to process
payment transactions.
The Verifone UX700 device supports all payment methods - magnetic stripe,
EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and
Samsung Pay mobile wallets. The easy to read color touch screen supports all
payment related user interactions and keypad for secure PIN entry.
It has the ability to run Android applications, like loyalty and inventory. It also
enables clients to remotely monitor and update their devices using Verifone’s
estate management solution. The UX700 device supports Bluetooth and Wi-Fi
and meets PCI-PTS 6.X SRED requirements for maximum security. This chapter
provides a brief description of the UX700 device.
Figure 1 UX700 Device
Features and
Benefits
Following are the features and benefits of UX700 Device.

DEVICE OVERVIEW
Features and Benefits
10 UX700 INSTALLATION GUIDE
Exceptional Ease of
Use
•Large 5” LCD for unlimited application possibilities and easy readability under
various lighting conditions.
•Touchscreen for icon-based applications or electronic signature capture
support.
•Magnetic stripe card reader for optimal card reading.
Performance and
Durability
•Fast transactions due to powerful ARM Cortex A53 64-bit processor.
•2GB RAM/16GB ROM, SD card slot size that supports up to 32GB SD
memory.
Security •Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
•PCI-PTS 6.X approved for debit and other PIN-based transactions.
•EMV Level 1 Type approval.
•Supports reliable security features including TLS, VeriShield file,
authentication and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•Dedicated tap zone for optimized user experience.
•Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
Communication
Technology
•Bluetooth: Simple, plug-and-play installation for locations that need the short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
•Dual-band Wi-Fi.
Connectivity •Ethernet, USB-Client, USB-Host, serial RS-232, MDB

UX700 INSTALLATION GUIDE 11
CHAPTER 2
Setup
This chapter describes the setup procedure for the card reader and controller in
the following sections:
•Environmental Factors
•Selecting Unit Location
•Inside the Shipping Carton
•Installing or Replacing SAM Cards
•Examining Connection Port
•Using the Smart Card Reader
•Using the Device
•CTLS Transaction
Environmental
Factors
•Do not use the device where there is excess heat, dust, humidity, moisture,
caustic chemicals or oils.
•Keep the device away from direct sunlight and anything that radiates heat.
Contactless
Considerations
The contactless antenna is located around the display. Avoid having metallic
objects in the proximity of a contactless antenna.
Personal Security
Considerations
Always exercise extreme caution when conducting transactions especially during
PIN entry. Be close to the UX700 device to avoid others from seeing the
information entered.
CAUTION
Using an enclosed metal frame may negatively affect contactless performance.

SETUP
Selecting Unit Location
12 UX700 INSTALLATION GUIDE
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
•Select a location convenient for the customer.
•Avoid dusty, hot or damp locations.
•To minimize data reading or writing errors, pick a location free from magnetic
interference. Choose a spot a safe distance away from objects or units that
generate magnetism.
Choosing Mounting
Location
Choose a mounting location that ensures the card slot is in full view of the
cardholder during card insertion.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
Unpacking the
Shipping Carton To unpack the shipping carton:
1Carefully inspect the shipping carton and its contents for possible tampering or
damage.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove and inspect the contents of the shipping carton. The carton may
include all or any of the following:
•Device
•Additional accessories (optional)
4Remove all plastic wrapping from the device and components.
5Remove the clear protective film from the display.
6Inspect the terminal for possible tampering; see how to identify signs of
tampering in section Periodic Inspection.
NOTE
The front panel of the device meets the IP65 standards for installation in outdoor
environments.
NOTE
Power supply and connectivity cables are shipped separately or depending upon
the customer requirements.

SETUP
Installing or Replacing SAM Cards
UX700 INSTALLATION GUIDE 13
7Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•Overlays in the PIN pad area
•Wires protruding out of the device
•Foreign objects inserted into the smart card slot or magnetic stripe slot
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side
•Signs of damage to the tamper-evident labels
•A Tamper Warning message on the device display
If any device is found to have been tampered with, please remove it from service
immediately, keep it available for a potential forensics investigation, and notify
your company security officer and your local Verifone representative or service
provider. To contact Verifone, please see Verifone Service and Support.
Installing or
Replacing SAM
Cards
You may need to install a Security Access Module (SAM) card or replace the old
card. You can find three SAM slots and one Micro SD card slot on the UX700 (see
Figure 2).
To install or replace
SAM cards 1Disconnect the device from all power sources.
2Disconnect the device from any external devices.
WARNING
Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé,
en aviser immédiatement la compagnie maritime et votre représentant Verifone ou
prestataire de services.
Do not use a tampered or damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.
CAUTION
Respecter les précautions standard dans la manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.

SETUP
Examining Connection Port
14 UX700 INSTALLATION GUIDE
3Carefully slide the SAM card into the slot, by aligning the card and carefully
sliding into the slot until fully inserted.
Figure 2 Installing SAM Card
4Install additional SAM cards in the available slots as necessary.
Examining
Connection Port
The device has dedicated input/output connectors: Ethernet, RS-232, USB-A,
USB-B and DC power.
NOTE
•The SAM card holders ensure that cards fit into the slots in only one way.
•The rectangular symbols show the SAM card's notched corners are always visible.
These indicate which way the card notch should face before you insert the card into
the SAM slot.
•The circular symbols indicate the SAM card slot numbers.

SETUP
Examining Connection Port
UX700 INSTALLATION GUIDE 15
To Connect the
Terminal Power
Supply
Insert the power supply cable to the UX700 device and plug the other end into the
power supply.
Figure 3 UX700 Power Supply Connection
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TIP
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.

SETUP
Examining Connection Port
16 UX700 INSTALLATION GUIDE
To Connect the
Terminal to a PC Insert the RS-232 cable to the UX700 device and the PC.
Figure 4 Connecting to a PC
To Connect the
Device to the LAN Insert the Ethernet cable to the UX700 device and the socket.
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SETUP
Examining Connection Port
UX700 INSTALLATION GUIDE 17
Figure 5 Connecting to Ethernet Port
To Enable Service
Switch
This service switch is used to select safe boot for the Android processor.
Disconnecting
Cables
To disconnect cables, use the same steps described above in reverse. If
exchanging cables, use Verifone-approved cables. See Accessories and
Documentation for cable part numbers and ordering information.
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SETUP
Mounting the Device
18 UX700 INSTALLATION GUIDE
Mounting the
Device
Use the following procedure to mount the UX700 to a suitable mounting surface.
To mount the unit 1Align the UX700 stud holes with the holes on the mounting surface.
Figure 6 Mounting the UX700
2Place the reader flush onto the mounting slot.
3Secure the unit with M5 nuts with a minimum length of 12 mm. Tighten the
nuts using the recommended torque of 7.0 kg-cm (6.1 lbf.in).
4Connect flexible tubing with 9mm inner diameter to the drain nozzle at the
bottom of the UX700 and place the other end of the tubing at an appropriate
drainage area.
Using the Smart
Card Reader
Insert the smart card to proceed with the EMV transaction. EMV supports credit
card and debit card transactions.
CAUTION
Make sure that your mounting frame has a thickness of 2 mm.
NOTE
Your mounting surface may have different installation instructions. Refer to the
user guide of your mounting device for further information.
NOTE
You can also mount the UX700 using welded screw bolts on the inner side of the
mounting plate. This prevents any vandalism of the screw heads on the outer
surface.
NOTE
The nozzle drains water out of the bezel area through the flexible tube. Ensure
that the tubing is properly dressed and mounted as vertical as possible (without
any loops) to ensure smooth water drainage.

SETUP
Using the Smart Card Reader
UX700 INSTALLATION GUIDE 19
To Conduct a Smart
Card Transaction 1Position the smart card with the contacts facing upward (see illustration
below).
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 7 Inserting a Smart Card
WARNING
Vous allez perdre des fichiers de données de la transaction n'est pas encore en mémoire
si il ya une perturbation dans l'alimentation lors d'une transaction.
You will lose transaction data files not yet stored in memory if there is a disruption
in power supply during a transaction.

SETUP
Using the Device
20 UX700 INSTALLATION GUIDE
Using the Device
Card transaction procedures vary depending on the application. Verify the proper
procedure with your application provider before performing a card transaction.
Using the Multi-Card
Reader
The UX700 supports magnetic stripe cards as well as smart cards. Use the
following steps in conducting UX700 card transactions.
To conduct a Card
Transaction 1Position the card with the magnetic stripe facing backward.
2To ensure a proper read of the magnetic the swipe card, insert the magnetic
card from the side of the device, as shown in the illustration below.
Figure 8 Using the Multi-Card Reader
3Swipe the card through the magnetic card reader.
4If using a smart card, insert the card and follow the on-screen instructions
before removing the card.
WARNING
You will lose transaction data files not yet stored in memory if there is a disruption
in power supply during a transaction.
NOTE
With magnetic stripe cards, swipe completes the transaction.
CAUTION
Lorsque vous utilisez une carte à puce, laissez la carte dans le lecteur jusqu'à ce que la
transaction est terminée.
Retrait prématuré peut annuler la transaction.
When using a smart card, leave the card in the reader until the transaction is
complete.
Premature card removal can void the transaction.