Newland NQuire300 Series User manual

NQuire300
Customer Information Terminal
User Guide

Disclaimer
© 2017 Fujian Newland Auto-ID Tech. Co., Ltd. All rights reserved.
Please read through the manual carefully before using the product and operate it according to the manual. It
is advised that you should keep this manual for future reference.
Do not disassemble the device or remove the seal label from the device, doing so will void the product
warranty provided by Fujian Newland Auto-ID Tech. Co., Ltd.
All pictures in this manual are for reference only and actual product may differ. Regarding to the product
modification and update, Fujian Newland Auto-ID Tech. Co., Ltd. reserves the right to make changes to any
software or hardware to improve reliability, function, or design at any time without notice. The information
contained herein is subject to change without prior notice.
The products depicted in this manual may include software copyrighted by Fujian Newland Auto-ID Tech. Co.,
Ltd or third party. The user, corporation or individual, shall not duplicate, in whole or in part, distribute, modify,
decompile, disassemble, decode, reverse engineer, rent, transfer or sublicense such software without prior
written consent from the copyright holders.
This manual is copyrighted. No part of this publication may be reproduced, distributed or used in any form
without written permission from Newland.
Fujian Newland Auto-ID Tech. Co., Ltd. reserves the right to make final interpretation of the statement above.
Fujian Newland Auto-ID Tech. Co., Ltd.
3F, Building A, No.1, Rujiang West Rd., Mawei, Fuzhou, Fujian, China 350015
Http://www.newlandaidc.com

Revision History
Version
Description
Date
V1.0.0
Initial release.
March 31, 2017

Table of Contents
Revision History .......................................................................................................................................... - 3 -
Chapter 1 About This Guide ........................................................................................................................... 1
Introduction ........................................................................................................................................... 1
Chapter Descriptions............................................................................................................................. 1
Chapter 2 Getting Started ............................................................................................................................... 2
Introduction to the NQuire ..................................................................................................................... 2
Unpacking ............................................................................................................................................. 2
Product Outline ..................................................................................................................................... 4
LEDs on the NQuire .............................................................................................................................. 4
Work Procedure .................................................................................................................................... 5
Mounting ............................................................................................................................................... 5
Wiring .................................................................................................................................................... 6
Physical Ports on the NQuire ......................................................................................................... 6
WiringInstructions .......................................................................................................................... 6
Installing the Micro SD Card.................................................................................................................. 8
Chapter 3 Configuring the NQuire ................................................................................................................. 9
Introduction ........................................................................................................................................... 9
Configuring the NQuire with the Web-based Tool.................................................................................. 9
Network Settings.......................................................................................................................... 10
Messages Settings....................................................................................................................... 11
Scanner Settings.......................................................................................................................... 13
Miscellaneous Settings ................................................................................................................ 15
Log Settings ................................................................................................................................. 18
Backup......................................................................................................................................... 19
Time ............................................................................................................................................. 20
Update ......................................................................................................................................... 21
Reboot ......................................................................................................................................... 22
Configuring the NQuire with Programming Barcodes.......................................................................... 23
Enter/Exit the Setup Mode ........................................................................................................... 23
Enable/Disable DHCP.................................................................................................................. 23
Screen Brightness........................................................................................................................ 24
Scanner Sensitivity ...................................................................................................................... 24
Beeper ......................................................................................................................................... 25
Reboot ......................................................................................................................................... 25
Return to Desktop ........................................................................................................................ 25

Query Configuration..................................................................................................................... 26
Customizing Configuration Barcodes........................................................................................... 26
Chapter 4 Using the NQuire.......................................................................................................................... 28
Introduction ......................................................................................................................................... 28
Scanning Barcodes with NQuire301.................................................................................................... 28
Scanning Barcodes with NQuire302/304............................................................................................. 29
Reading RFID Tags ............................................................................................................................. 29
Chapter 5 ESC Commands ........................................................................................................................... 30
Introduction ......................................................................................................................................... 30
Text Display......................................................................................................................................... 30
NQuire Command Set ......................................................................................................................... 31
Examples ............................................................................................................................................ 32
Chapter 6 System Update ............................................................................................................................. 33
Introduction ......................................................................................................................................... 33
Updating System with a USB Flash Drive ........................................................................................... 33
Updating System via FTP.................................................................................................................... 34
Chapter 7 ADB Debug ................................................................................................................................... 39
Introduction ......................................................................................................................................... 39
Using the ADB..................................................................................................................................... 39
Chapter 8 Maintenance & Troubleshooting................................................................................................. 43
Maintenance........................................................................................................................................ 43
Keeping the NQuire Dust-free...................................................................................................... 43
Cleaning....................................................................................................................................... 43
Troubleshooting................................................................................................................................... 44
Appendix ........................................................................................................................................................ 45
Sample Barcodes ................................................................................................................................ 45
Barcode ID Table................................................................................................................................. 46

1
Chapter 1 About This Guide
Introduction
This guide provides instructionsfor installing, programming and operating the NLS-NQuire300 seriescustomer information
terminal (hereinafter referred to as “the NQuire”).
Chapter Descriptions
Chapter 1 About This Guide Provides general description of this manual.
Chapter 2 Getting Started Provides information on getting the NQuire up and running for the first
time.
Chapter 3 Configuring the NQuire Describe how to program the NQuire with a web-based tool and with
barcodes.
Chapter 4 Using the NQuire Explains how to scan barcodes and read RFID tags.
Chapter 5ESC Commands Explains how to control the NQuire with ESC commands.
Chapter 6System Update Introduces two methods to update system.
Chapter 7ADB Debug Describes how to use the ADB tool.
Chapter 8 Maintenance & Troubleshooting Provides troubleshooting solutions for issues that might occur when
using the NQuire.
Appendix Provides some sample barcodes for the user to test the NQuire.

2
Chapter 2 Getting Started
Introduction to the NQuire
The NQuire (including NQuire301/302/304) is designed to read/scan, inform and interact with your
customer.
This small and attractive information terminal reads multiple data carriers; from 1D barcodes (such as
EAN/UPC) to complex 2D barcodes displayed on mobile phones. It also comes with unprecedented RFID
reading capabilities.
The NQuire complies with the specifications of standard VESA 75 bracket, enabling easy mounting on
shelves and walls. Furthermore, it is possible to add USB or Bluetooth (optional) peripherals to expand this
solution with a printer, a handheld scanner for scanning large or bulky items, a magnetic stripe card reader
and more.
The NQuire supports 10/100Mbps Ethernet, Wifi 802.11b/g/n (optional) and Bluetooth 4.0 LE(optional) and
Power-over-Ethernet, so it can be easily integrated into your existing wireless or wired LAN.
The NQuire can be used for various applications such as Price Check, Inventory Check, Informational
Product Videos, Gift Card/Coupon Lookup, Guided Selling, Digital Advertising/Signage, Call for Assistance,
Store Maps and more.
Unpacking
Carefully remove all protective material from the pack and verify that the following items are present:
NQuire300 x1

3
Power adapter x 1, plug x 5
VESA 75 mount x1, screwdriver x 1, port cover x 2
Plastic wall anchor x 4, GPIO connector x 4, small screw x 6, large screw x 4
Quick Start Guide x 1

4
Product Outline
1
Network LED
2
Good Read LED
3
LCD (Touch) Display
4
Speaker
5
“Where to Scan Barcode”Arrow
6
RFID Antenna
7
USB Host/Slave Port
8
USB Host Port
9
Power Jack
10
Ethernet Port
11
GPIO Connectors
12
Cable Trough
LEDs on the NQuire
Network LED
Blue LED on
Wifi/ Ethernet/ Bluetooth is available
Good Read LED
Green LED flashes once
A barcode has been scanned and decoded.

5
Work Procedure
1. The NQuire receives its input via:
1D barcode scan engine (NQuire301) or
2D barcode scan engine (NQuire302/ NQuire304) or
RFID reader.
2. The NQuire sends the input to application program which runs on a remote PC or server.
3. Application program sends information back to the terminal for display.
Mounting
The NQuire comes standard with a VESA 75 mount. The VESA 75 mount consists of a bracket and a
chassis. Please follow the instructions below to mount the NQuire onto the VESA 75 mount.
Step 1: Select a mounting location that is convenient for operation.
Step 2: For wall mounting, install the four plastic expansion anchors in a wall and then secure the bracket
of VESA 75 mount to the wall using the four large screws. For countertop/shelf mounting, secure the
bracket of VESA 75 mount to a countertop/shelf using the four large screws.
Step 3: Attach the chassis of VESA 75 mount to the back of the NQuire using the four small screws.
Step 4: Follow the instructions in the following “Wiring”section to complete the cable connections. Then
slide the NQuire into the bracket.