Noise ColorFit Pro3 Alpha Operating instructions

Noise ColorFit Pro3 Alpha - Troubleshooting
Sub Issue / Customer's response Recommendation Title Steps
Device not charging
Perform Steps Live On Call
Please charge your watch in a well-ventilated environment. Before
charging, make sure the charging port is dry. Wipe off any water or
sweat. Please Use 5V 1 Amp charger ,Do not use turbo charger
1.1 How do I charge my watch
1.Connect the charging cradle to a power adapter, and plug in the power adapter.
2.Plug your watch with the charging cradle. Align and attach the charging contacts of your
watch to those of the charging cradle until you can see the battery level on the watch face.
1.2 Charging using an adapter
Connect the Charger's USB end to the USB port on the adapter
Make sure that the wall socket is functioning properly and not loose or damaged
If it still doesn't work try to charge from a different wall socket
If it still doesn't work try to clean the charging point of the watch and the charging pins of the
charger.
Low Battery Backup x
1.3 Battery of my watch drain quickly
1.This may occur if the number of screen wake-up times increases when you raise your wrist in
special scenarios.
2.The power consumption of your watch may increase when you enable Auto heart rate
monitoring.
3. The power consumption will increase if the the screen brightness is at 100 %.
1.4 Reduce the battery consumption of Watch
1. Disable Auto heart rate monitoring in the NoiseFit Assist.
2. Disable Notifications in the NoiseFit Assist if you do not need the notification function.
3. Disable Raise wrist to wake screen in the NosieFit app if you do not need to use this function.
You can do the same by Swiping up on the watch from the homescreen then go to settings and
turn off Raise to wake up Function
Connectivity Issue & Not getting
notifications Ensure that phone's Location is turned on .
Data Synchronize Issue
Ensure that the watch is connected to the phone using the NoiseFit
Assist. Open the NoiseFit Assist and swipe down on the Homepage
screen to sync data. If the issue persists, restart the watch and try
again.
If you are still unable to sync data, close the NoiseFit Assist and make
sure it is not running in the background. Open the app again and try
syncing data once more.
2.1 Takes a long time to sync the activity data to
my phone
Activity data is usually very large, and therefore takes longer to sync. So Swipe down from the
Homepage screen and wait for the watch to be synced. The Syncing is displayed on the top in
Percentage value.
Know the Watch Version / Mac Address
3.1 Unable to view Bluetooth name and Firmware
version of your watch
1. Go to setting on your watch, select Device info, you can see the watch's blueetooth name and
firmware version
3.2 Unable to view watch's Firmware version.
1. Open the NoiseFit Assist, go to Settings and then tap on the connected device, your watch's
firmware version will be present on the screen
Notification Issue
Ensure that your watch and the NoiseFit Assist are fully updated &
you have connected your ColorFit Pro 3 Alpha to your phone properly.
Check that the watch is firmly attached to your wrist. 4.1 Unable to receive Notifications in my watch
Check that you have enabled Notifications in the NoiseFit Assist. To do this, open the NoiseFit
Assist, go to Settings. Select ColorFit Pro 3 Alpha. select Notifications & alerts .
Then select the apps that you want to receive notifications from.
Make sure you give notification access to noisefit
Check whether you have enabled DND. If this mode is enabled, new notifications will not be
displayed on your wearable devices. To check whether you have enabled DND, swipe down on
the home screen of your watch. Check wether DND is enabled if so please disable the same.
If you still not receive notification please lock your app in the background or white list the app
from the recently used apps list

Notification Issue
Ensure that your watch and the NoiseFit Assist are fully updated &
you have connected your ColorFit Pro 3 Alpha to your phone properly.
Check that the watch is firmly attached to your wrist. 4.1 Unable to receive Notifications in my watch
Your watch can only remind you of notifications that are displayed on the status bar. In this
case, ensure that you have enabled notifications to be displayed in the status bar. Perform the
following:
For Android users (taking EMUI 9.0 as an example): Go to Settings > Notifications, select apps
you want to receive notifications from, enable Allow notifications and Display in status bar,
Banners, and set Lock screen notifications to Show.
For iOS users: Go to Settings > Notifications, select apps you want to receive notifications from,
enable Allow Notifications and Notification Center. Follow settings in your Message app to
configure settings in WhatsApp and other third-party social media apps.
If messages from your Whatsapp still cannot be displayed, open Whatsapp, go to Me > Settings
> Notifications, and enable Notifications Center, and check whether this issue can be resolved.
If the issue persists, restart your phone and connect your phone to the watch, and try to see
whether you can receive notifications on your watch.
If you connect your watch to a phone running iOS 11.0 or later, go to Settings > Notifications.
Touch the app for which you want to receive notifications and enable Show in History.
Restart your phone if you still encounter this issue after connecting your wearable device to
other Android phones and adding the NoiseFit Assist to the protected background app list. If
this issue still cannot be solved, this is an issue caused by your phone's manufacturer. The
NoiseFit Assist is not an app developed by those manufactures, so it will be cleared from the
background app list when the phone's power consumption is high.
Not pairing with bluetooth & Auto
disconnect
Try pairing with the mobile using the steps mentioned, if this doesn't
work proceed with the next step
5.1 Unable to find Bluetooth name in the NoiseFit
Assist upon pairing
Check that you have performed the right steps to start the pairing.
Restart your phone or disable and re-enable the Bluetooth on your phone, then re-pair the
watch with your phone.
Restart the watch, then re-pair it with your phone.
Re-install the NoiseFit Assist, then re-pair the watch with your phone.
If the watch is paired with other devices , unpair it from the other devices, then re-pair it with
your phone. If the original paired device cannot be found, try re-pairing the watch in a relatively
less disruptive environment (such as an open outdoor area with fewer people).
If the issue persists, try pairing the watch with a different phone.
Restarting your mobile device gives it a fresh start and is sometimes
all you need to fix your issue.
*Press and hold the Power button on your smartphone to Restart the
device (If restart isn't available, turn Off and then turn On your
smartphone).
Try pairing the watch after restarting your mobile device.
If this doesn't work proceed with the next step 5.2 NoiseFit Assist prompt me "Pairing failed"
For Android :-
Clear app's cache.
(taking iQOOZ3 as an example) :-
Go to Settings > Apps & notifications >See all apps> App info > NoiseFit Assist > Storage &
Cache > Clear cache
Then reset your watch
If the issue still persists , Re-install the NoiseFit Assist, then re-pair the watch with your phone.
If the watch's name is not visible on BT search result, Try pairing with
a different mobile
Chances are, you might have an issue with the mobile. You can check
if the headset is working well using a different mobile. If the watch's
name is still not visible in a different mobile proceed with the next
step 5.3 Unable to connect phone after disconnection
Check that your watch and the NoiseFit Assist are fully updated.
Turn on Bluetooth and GPS on your phone and grant the Location permission for the NoiseFit
Assist.
Open the NoiseFit Assist and check to see if your watch can connect automatically.
If the watch can connect automatically, this issue may have occurred because the NoiseFit Assist
is prevented from running in the background. If you are using an Android phone, you need to
add the NoiseFit Assist to the protected list in the background. If you have installed third-party
phone manager apps on your phone, add the NoiseFit Assist to the white list using the apps.

Not pairing with bluetooth & Auto
disconnect
If the watch's name is not visible on BT search result, Try pairing with
a different mobile
Chances are, you might have an issue with the mobile. You can check
if the headset is working well using a different mobile. If the watch's
name is still not visible in a different mobile proceed with the next
step 5.3 Unable to connect phone after disconnection
If your watch cannot connect automatically, connect them manually. To do this, open the
NoiseFit Assist, go to Devices, and then go to Pair device.
If this issue persists, perform the following to troubleshoot:
Disable and enable Bluetooth on your phone and try again.
Restart your phone and reconnect the phone and the watch again.
To reduce the chance that the NoiseFit Assist is cleared from the background, Lock the App in
the background.
Unpair your watch from the phone using the NoiseFit Assist and then pair them again.
For Android users: Open the NoiseFit Assist, go to Devices and then select unbind and pair two
devices again.
For iOS users: Open the NoiseFit Assist, go to Devices and then select unbind and pair two
devices again. On your phone, go to Settings > Bluetooth, touch the exclamation icon next to
the Bluetooth name of the paired watch, and then touch Forget This Device to delete the
pairing records for reconnection.
5.4 Getting "Trying to connect " screen in the app
Clear app's cache.
Go to Settings > Apps & notifications >See all apps> App info > NoiseFit Assist > Storage &
Cache > Clear cache
If the issue still persists, disable Battery Optimization in Phone's settings .
For Android users ( taking iQOOZ3 as example ):- Settings > Battery > Battery power
consumption management > NoiseFit Assist > Choose Don’t restrict background power
consumption
Screen Wake Issue 6.1 Watch screen turn on when I raise my wrist 1. Check that you have enabled Raise wrist to wake screen in the NoiseFit
Heart rate /Spo2/Stress Data Inaccurate
Heart rate /Spo2/Stress monitoring can be affected by various
environmental and situational factors. If you find that your heart rate
measurement is unsuccessful during use, or the data is incorrect,
please refer to the following: 6.2 The Heart rate /Spo2/Stress data is inaccurate
If your watch is loosely worn or is not well-attached to your wrist, it will not be able to obtain
data through the fluctuations of your blood flow. In this case, check that your watch is on your
wrist properly and that the watch face is facing upwards. It is recommended that you wear it
slightly above your wrist joint for maximum comfort. Check that your watch is attached
correctly to your wrist while you are exercising to prevent it from slipping.
Ensure that the back of your watch is clean, dry, and free of obstruction from foreign objects.
Excessive sweating during exercise can cause your watch to slip or obstruct light reflecting off
the skin that is used for the measurement, resulting in inaccurate data. In this case, remove
your watch and wipe off any sweat or smudges, then reattach it to your wrist.
Ensure that the back of the watch is clear of foreign objects that may block the heart rate
monitoring sensor.
Extreme low temperatures may also alter the blood flow of the human body and cause the
heart rate measurement to be inaccurate. In this case, it is recommended that you initiate a
heart rate measurement once you have warmed up.
Heart rates are much easier to measure during regular movement exercises (such as running,
walking, and riding) compared to irregular movement exercises (such as basketball and free
activities), while wrist strength exercises (such as weightlifting) may even complicate the
process.
If you find that your heart rate is abnormal during an exercise, keep your watch facing upwards
and stand still for approximately 10 to 15 seconds to check whether your heart rate returns to
normal. If your heart rate cannot be measured after multiple attempts, it is recommended that
you restart your watch and try again.
Sleep Data Inaccurate
This can be caused by wrist or arm movement during sleep, leading
your watch to fail to recognize that you were sleeping, and thus will
not record sleep data. To prevent inaccurate readings, try wearing the
watch on your non-dominant hand while sleeping (on your left hand if
you are right-handed, and vice versa). 6.3 Sleep Data is Missing
If you sleep less than 4 hrs , your watch may not be able to detect this as sleep time, and will not
record this sleep data in this instance.
If the watch is worn too loosely, it may fail to record sleep data. Make sure that you wear the
device correctly.
When you are traveling, and sleeping on when in transit, such as on the metro, or on a bus or
train, the movement of the train or vehicle may affect the recorded sleep data.

Sleep Data Inaccurate
This can be caused by wrist or arm movement during sleep, leading
your watch to fail to recognize that you were sleeping, and thus will
not record sleep data. To prevent inaccurate readings, try wearing the
watch on your non-dominant hand while sleeping (on your left hand if
you are right-handed, and vice versa). 6.3 Sleep Data is Missing
Your watch determines whether it is being worn through a built-in PPG sensor, which reflects
light off your skin. The built-in sensor in the watch usually detects light reflected from human
skin at different wavelengths. When the wearable device is placed on surfaces such as a desk,
sofa, or quilt with the sensor facing down, light reflected from these surfaces may be similar to
that from human skin. In this case, the watch may think that you are wearing the device, and
start recording sleeping data.
If you turned over or accidentally touched the wearable device screen multiple times while
sleeping, the device may exit Sleep mode and record false wake up times, based on the
detected movements.
If there is minimal movement after waking up, the wearable device may remain in Sleep mode,
and fail to record the actual wake up time.
The accuracy of sleep monitoring is closely related to how you wear the watch and your wrist
movement.
Make sure that you keep the wearable device facing upward and wear it slightly back on the
wrist. Do not wear the wearable device too tight or too loose to avoid inaccurate sleep data.
When you do not use your wearable device for a while, turn it to its side and place it on a flat
surface to minimize any inaccurate sleep data recorded. Power off your wearable device if you
do not use it for a long time.
Update my watch
During an update, your watch will automatically disconnect from
Bluetooth, and will reconnect once the update is complete. 8.1 How to update my watch
Method 1: Connect your watch to the phone using the NoiseFit Assist. Open the NoiseFit Assist,
go to setings, select ColorFit Pro 3 Alpha and then click on check for update. Follow the
onscreen instructions to update your watch.
3. Check the network signal quality of the area where the user is located. The call signal may be
poor if the network connection is not stable. Advise the user to try making calls in an open area
with stable network connection.
4. If the issue persists, unpair your watch from the phone, then pair the watch with another
phone, and try again. If issue can be well received, it indicates that there is an issue with your
phone's Bluetooth. It is recommended that you change another phone. If the issue still persists,
this is an issue with your watch's Bluetooth.
Unable to Update 8.2 Takes a long time to update watch
1. Before updating, ensure that your watch battery level is above 70%.
2. The length of time required for an update can vary depending on the network performance.
Ensure that you have a stable 3G/4G or Wi-Fi connection.
3. Over the air (OTA) updates require your phone to have a stable connection with your watch.
The length of time required to finish the update depends on how long it takes to download the
new version and Bluetooth transfer rate.
4. After the update package is transferred through the NoiseFit Assist, the wearable device
needs to decompress and install the package. The update screen will be displayed on the
wearable device. Wait for the device to restart after the installation has been completed
successfully.
Calling Function
Ensure that the watch is connected to the phone or bluetooth using the
NoiseFit Track(If your watch is not connected to Bluetooth then call is not
appear to watch
9.1 If MO/MT Call coming to watch, bluetooth must
be connected to phone (Bluetooth must be on in
phone)
After connecting with bluetooth then if MO/MT coming on phone(Bluetooth must be on in mobile
phone) then watch getting automatic showing to the call is coming