Nokia 3410 User manual

ile Phones Custom
Technical Services, Repair Concepts
PAGE 1 (21)
Confidential
Approved 2.0
SQX 00451-en MWy
27.05.2002
Nokia 3310 Nokia 3330 Nokia 3410
NHM-5 NHM-6 NHM-2
Service Manual
Service Level 1
Nokia Mob er Care E&A
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation
Copyright © Nokia Corporation. This material, including documentation and any related computer
programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.
Copying, including reproducing, storing, adapting or translating, any or all of this material requires
the prior written consent of Nokia Mobile Phones. This material also contains confidential
information, which may not be disclosed to others without the prior written consent of Nokia Mobile
Phones.

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Technical Services, Repair Concepts Confidential 27.05.2002
Introduction
The purpose of this document is to give Nokia service level 1 workshops aids to carry out
service for 3310/3330/3410. The picture material is based on 3410 and is exemplary for
3310 and 3330. The use of this Service Manual is only for Nokia authorized service
partners additionally to other service documentation like Service Bulletins.
While every endeavor has been made to ensure the accuracy of this document, some
errors may exist. If you find any errors or if you have further suggestions, Nokia should
be notified. Please keep in mind also that this documentation is continuously being
updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT
SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF
ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS
ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system ”Year
2000 Compliant”.
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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Table of content
1. EXPLODED VIEW.................................................................................................................................... 5
2. BILL OF REPAIR...................................................................................................................................... 6
3. SW-UPDATE ............................................................................................................................................ 11
4. GENERAL REPAIR INFORMATION ................................................................................................. 12
5. DISASSEMBLY INSTRUCTIONS ........................................................................................................13
6. MAIN PARTS........................................................................................................................................... 16
7. QUICK TROUBLE SHOOTER PART1 ............................................................................................... 17
8. QUICK TROUBLE SHOOTER PART2 ............................................................................................... 18
9. ESD PROTECTION REQUIREMENTS............................................................................................... 19
10. SERVICE NOTES................................................................................................................................ 20
11. GONOGO TESTER............................................................................................................................. 21
12. BATTERYTESTER ............................................................................................................................. 21
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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Change History
Originator Status Version No. Date Comments
MWy Draft 0.1 04.04.2002 Initial draft
MWy Approved 1.0 03.05.2002 approval
MWy Approved 2.0 27.05.20002 3310 and 3330 added
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1. EXPLODED VIEW
Description: See corresponding ITEM/CIRCUIT REF of the BOR (Bill Of Repair)
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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2. BILL OF REPAIR
SPARE PARTS
ITEM/
CIRCUIT REF.
QTY PART NO PART NAME
I003 6 6290107 SCREWS
I004 1 4850123
DISPLAY ASSEMBLY 3310/3330
I004 1 4850221
DISPLAY ASSEMBLY 3410
I005 1 5140067 SPEAKER
I005 1 9480588 SPEAKER GASKET
I007 2 5400171 ANTENNA POGO PIN DMS02722 SPR
I008 1 5460039 SYS CONN ASSY SPR. 5AF+5DC+MIC
I009 1 5140191 BUZZER ASSY DMC02718 HDA12
I010 1 9790437 POWERKEY DMD05798-EN HDA12
I011 1 5400169 SIM CONN 2X3POL P2.54 SPR 15V 1A
I012 1 6800049 VIB MOT ASSY 1.3V 115MA 9500RPM
I014 1 5409153 SM BATT CONN 4POL SPR 200V 2A
I015 1 9460355 BATTERY LOCK DMD05789 HDA12
I016 1 0660212 INT. PIFA EGSM/PCN (ANTENNA)
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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VARIANT PARTS 3310
ITEM/
CIRCUIT REF.
QTY PART NO PART NAME
I001 1 9451807 A-COVER ASSEMBLY NAVY BLUE
I001 1 9451822 A-COVER ASSEMBLY POLAR BLUE
I001 1 9451830 A-COVER ASSEMBLY VESUVIUS RED
I001 1 9451835 A-COVER ASSEMBLY HIMALAJA WHITE
I001 1 9451833 A-COVER ASSEMBLY SAHARA YELLOW
I001 1 9451839 A-COVER ASSEMBLY ICEBER GREY
I001 1 9451911 A-COVER ASSEMBLY ARCTIC SILVER
I002 1 9790420 KEYMAT ENGLISH
I002 1 9790576 KEYMAT CYRILLIC
I002 1 9790466 KEYMAT HEBREW
I002 1 9790465 KEYMAT ARABIC
I019 1 9451797 B-COVER ASSEMBLY NAVY BLUE
I019 1 9451821 B-COVER ASSEMBLY POLAR BLUE
I019 1 9451836 B-COVER ASSEMBLY VESUVIUS RED
I019 1 9451834 B-COVER ASSEMBLY HIMALAJA WHITE
I019 1 9451832 B-COVER ASSEMBLY SAHARA YELLOW
I019 1 9451841 B-COVER ASSEMBLY ICEBER GREY
I019 1 9451915 B-COVER ASSEMBLY ARCTIC SILVER
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VARIANT PARTS 3330
ITEM/
CIRCUIT REF.
QTY PART NO PART NAME
I001 1 9452043 A-COVER ASSEMBLY NAVY BLUE
I001 1 9452038 A-COVER ASSEMBLY POLAR BLUE
I001 1 9452039 A-COVER ASSEMBLY VESUVIUS RED
I001 1 9452040 A-COVER ASSEMBLY HIMALAJA WHITE
I001 1 9452041 A-COVER ASSEMBLY SAHARA YELLOW
I001 1 9452042 A-COVER ASSEMBLY ICEBER GREY
I001 1 9452037 A-COVER ASSEMBLY ARCTIC SILVER
I002 1 9790420 KEYMAT ENGLISH
I002 1 9790576 KEYMAT CYRILLIC
I002 1 9790466 KEYMAT HEBREW
I019 1 9451797 B-COVER ASSEMBLY NAVY BLUE
I019 1 9451821 B-COVER ASSEMBLY POLAR BLUE
I019 1 9451836 B-COVER ASSEMBLY VESUVIUS RED
I019 1 9451834 B-COVER ASSEMBLY HIMALAJA WHITE
I019 1 9451832 B-COVER ASSEMBLY SAHARA YELLOW
I019 1 9451841 B-COVER ASSEMBLY ICEBER GREY
I019 1 9451915 B-COVER ASSEMBLY ARCTIC SILVER
VARIANT PARTS 3410
ITEM/
CIRCUIT REF.
QTY PART NO PART NAME
I001 1 9458276 A-COVER ASSEMBLY
I002 1 9790657 KEYMAT LATIN
I002 1 9790658 KEYMAT CYRILLIC
I002 1 9790695 KEYMAT HEBREW
I002 1 9790698 KEYMAT ARABIC
I019 1 9458278 B-COVER ASSEMBLY
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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SWAP UNITS 3310
QTY PART NO PART NAME
1 0073642 NHM-5NX N3310 SWAP ENGINE
1 0073643 NHM-5NX N3310 SWAP ENGINE PL
1 0073644 NHM-5NX N3310 SWAP ENGINE RU
1 0073645 NHM-5NX N3310 SWAP ENGINE FR
SWAP UNITS 3330
QTY PART NO PART NAME
1 0071631 NHM-6NX N3330 SWAP ENGINE
1 0071729 NHM-6NX N3330 SWAP ENGINE RU
1 0071730 NHM-6NX N3330 SWAP ENGINE PL
1 0071731 NHM-6NX N3330 SWAP ENGINE FR
SWAP UNITS 3410
QTY PART NO PART NAME
0074068 NHM-2NX N3410 SWAP ENGINE PL
0074069 NHM-2NX N3410 SWAP ENGINE CS
0074070 NHM-2NX N3410 SWAP ENGINE RU
0074071 NHM-2NX N3410 SWAP ENGINE TR
0074072 NHM-2NX N3410 SWAP ENGINE FR
0074073 NHM-2NX N3410 SWAP ENGINE E&A
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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SERVICE TOOLS
TYPE QTY PART NO PART NAME
0080541 FLS-4S SALES PACK E&A
0670403 BLC-2 BATTERY PACK
0630262 FLP-2 POS FLASH ADAPTER
0730218 XCS-1 SERVICE CABLE
0271582 DCV-10 DESKTOP STAND
0272169 AC TRAVEL CHARGER ACP-8E (EUR)
0272172 AC TRAVEL CHARGER ACP-8X (UK)
0271467 HDC-5 HEADSET
0774071 WINTESLA 3,5 DISKETTE
0770269 SERVICE SW
0770431 SRT-6 OPENING TOOL 5510
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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3. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please
check always the latest version of flash software, which is available on Partner Website.
Flash Concept – (Point of Sales)
Note that ACF-8 charger is inside FLS-4S sales pack and cannot be ordered separately.
Description: See corresponding ITEM/CIRCUIT REF of the BOR (Bill Of Repair)
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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4. GENERAL REPAIR INFORMATION
In this section you will get some general hints how to carry out repairs:
o Before starting the repair you must take care of ESD precautions like being in your ESD-area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth and isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts, which didn’t repair the failure, can be reused, if they are not soldered.
o Use always original Nokia parts or accessories.
o Meet the torque requirements when assembling the unit (see also the document “torques for
transceiver assembly” on Partner Websites).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if
phone or charger causes the malfunction.
Following General Service Bulletins have to be followed:
SB-055: Common notice for good ventilation
SB-089: Don’t try to repair prototypes (indicated on Typelabel).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: If one of your service tools cause malfunction, return the defective part.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-132: You need a Golden Phone for inspecting your measuring equipment.
Please check Partner Websites (PWS) for latest news and files on a regular basis.
Legend for Quick Trouble Shooter:
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized
to go forward. Only underlined components ( e.g. I007) can be changed.
Follow the arrows step by step
Pads or contacts: Check optical and mechanical condition as well as corrosion.
Clean if necessary.
Measure component for electrical functionality and change, if needed.
No more action possible, send product to the
appropriate service partner with higher service level.
4, 5 Superscript numbers are for additional comments or instructions
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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5. DISASSEMBLY INSTRUCTIONS
Take care that your workbench is always clean and
protect the Window with a foil against dust and
scratches. Release the A-Cover from the bottom side
of the unit.
Take away the A-Cover.
Also, protect the inner part of the window with a
foil. The Keymat is loose inside the cover.
Open the six screws in the predefined order with a
Torx 6 driver. When re-assembling, the reverse
order has to be taken with a torque of 30 Ncm.
When releasing the side clips of the D-Cover you can
use plastic tweezers or the opening tool from 5510
(SRT-6, 0770431), as shown in the picture.
Take away the Display Assembly (UI module) and
avoid touching the pads with your fingers.
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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If you need to remove the Speaker with Gasket, do
not take it from the spring contacts.
Lifting up the radio module UW5 is also very easy
now.
The Vibra Motor with its rubber housing is pressed
into the D-Cover.
No special tools are needed to remove the System
Connector. Note that the Microphone cannot be
changed separately (like in other products), because
it is one unit with the System Connector.
Remove the SIM Connector by hand. Note the right
direction, when replacing the SIM connector. It only
fits in one direction.
The Buzzer can be taken away with tweezers.
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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Remove the Power Key. There are different ways to remove the Battery
Connector. One way is, to press it from the backside
of the D-Cover. The other way is to take it with
fingers from the front side of the D-Cover.
The SRT-6 opening tool is also very helpful, when
opening the Antenna.
Take away the Antenna from the D-Cover.
You need some power to press the Antenna Pogo
Pins from the D-Cover.
If you need to change the Battery Lock, you first
have to press the retaining clips before rotating the
straight bladed screwdriver.
When assembling the phone, screws must be
tightened with a torque of 30 Ncm!
The GoNoGo test verifies that the electrical
specifications will be fulfilled.
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

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6. MAIN PARTS
S
p
eaker I005 Buzzer
I009 SIM Connector I011
Microphone not changeable
System Connector I008 Keymat
I002 Battery Connector I014
Vibra Motor I012 Antenna Po
g
o Pins I007 Battery Lock
I015
A-Cover I001 D-Cover, not changeable Dis
p
lay Assembly I004
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation

Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation
7. QUICK TROUBLE SHOOTER PART1

Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation
8. QUICK TROUBLE SHOOTER PART2

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9. ESD PROTECTION REQUIREMENTS
Electrostatic discharge can easily damage the sensitive components of
electronic products. Therefore every Service Partner has to take care of
at least some precautions like ESD restricted area, floor, table, covering,
chair(s), shoes or arm wrist.
Please refer to the Partner Website document
ESD protection requirements for NMP Service Level 1/2 Service Suppliers
example configuration of an epa-area
source: www.armeka.com
example configuration of a workbench
source: www.warmbier.com
example workbench and testers
source: http://www.armekaengineering.com
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10. SERVICE NOTES
We recommend using Service Notes when shipping phones to other Service Partners. It
prevents the product from scratches, it is ESD-neutral and has the possibility to give
valuable feedback of the fault symptom through a structured form.
Please refer to the document Service Notes for faulty NMP transceiver on Partner
Website to get further information.
Service Manual 3310/3330/3410 Level 1 Copyright 2002 © Nokia Corporation