Nokia Lumia 920 User manual

User Guide
Nokia Lumia 920
Issue 5.0 EN

Psst...
This guide isn't all there is...
There's a user guide in your phone – it's always with you, available when needed. On the start screen,
swipe left, and tap Lumia Help + Tips.
The instructions in this user guide are based on the latest available software version. If your device
has not been updated to the latest available software, there may be differences in the availability
and functionality of some features.
Check out the videos at www.youtube.com/lumiasupport.
For info on Microsoft Mobile Service terms and Privacy policy, go to www.microsoft.com/mobile/
privacypolicy.
© 2015 Microsoft Mobile. All rights reserved. 2

Contents
For your safety 5
Get started 6
Keys and parts 6
Insert the SIM card 6
Remove the SIM card 8
Switch the phone on 8
Lock the keys and screen 9
Charge your phone 10
Connect the headset 12
Antenna locations 12
Your first Lumia? 14
Set up your phone 14
Explore your tiles, apps, and settings 15
Navigate inside an app 16
Use the touch screen 17
Back, start, and search keys 20
Transfer content to your Lumia phone 20
Basics 24
What’s new in this release? 24
Get to know your phone 24
Accounts 29
Personalise your phone 32
Cortana 38
Accessibility 39
Take a screenshot 40
Extend battery life 40
Save on data roaming costs 42
Write text 43
Scan codes or text 47
Clock and calendar 48
Browse your SIM apps 50
Store 51
People & messaging 54
Calls 54
Contacts 58
Social networks 63
Messages 64
Mail 68
Camera 73
Get to know Lumia Camera 73
Change the default camera 73
Camera basics 73
Advanced photography 75
Photos and videos 75
Maps & navigation 80
Switch location services on 80
Find a location 80
Get directions to a place 80
Download maps to your phone 81
Positioning methods 81
Internet 82
Define internet connections 82
Connect your computer to the web 82
Use your data plan efficiently 83
Web browser 83
Search the web 86
Close internet connections 86
Entertainment 87
Watch and listen 87
FM radio 89
User Guide
Nokia Lumia 920
© 2015 Microsoft Mobile. All rights reserved. 3

Sync music and videos between your
phone and computer 90
Games 91
MSN apps and services 92
Office 95
Microsoft Office Mobile 95
Write a note 97
Continue with a document on another
device 98
Use the calculator 98
Use your work phone 98
Tips for business users 99
Phone management & connectivity 101
Update your phone software 101
Use a high speed connection 102
Use a secure VPN connection 102
WiFi 103
NFC 104
Bluetooth 106
Memory and storage 108
Copy content between your phone and
computer 110
Security 111
Wallet 113
Access codes 114
Troubleshooting and support 115
Find your model number and serial
number (IMEI) 116
Product and safety info 116
© 2015 Microsoft Mobile. All rights reserved. 4

For your safety
Read these simple guidelines. Not following them may be dangerous or against local laws and
regulations.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with
this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do not connect incompatible
products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the loudspeaker is in use.
© 2015 Microsoft Mobile. All rights reserved. 5

Get started
Get to grips with the basics, and have your phone up and running in no time.
Keys and parts
Explore the keys and parts of your new phone.
1 Earpiece
2 Micro-SIM holder
3 Connector for headphones and
loudspeakers (3.5 mm)
4 Front camera
5 Volume keys
6 Power/Lock key
7 Camera key
8 Search key
9 Micro-USB connector
10 Start key
11 Loudspeaker
12 Back key
13 SIM door key
14 Camera flash
15 Camera lens
Insert the SIM card
Read on to learn how to insert a SIM card into your phone.
Important: Your device uses a micro-SIM card, also known as a mini-UICC SIM card. Use only
original micro-SIM cards. Use of incompatible SIM cards, or use of SIM card adapters, may
damage the card or the device, and may corrupt data stored on the card.
© 2015 Microsoft Mobile. All rights reserved. 6

Tip: Use the SIM door key to unlock the SIM holder. If you lose the key, you can use a paperclip.
Make sure the phone is switched off.
1. Push the key into the hole until the holder is released, and pull the holder out.
2. Make sure the contact area is facing up, and put the card in the holder.
3. Push the holder back into your phone until it locks into place.
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Remove the SIM card
Got a new SIM card? Learn how to remove the previous card from your phone.
1. Switch the phone off.
2. Unlock and pull out the holder.
3. Pull the card out of the holder.
Switch the phone on
Are you ready? Switch your phone on, and start exploring it.
Press the power key until the phone vibrates.
Switch the phone off
Press and hold the power key, and drag the lock screen down.
© 2015 Microsoft Mobile. All rights reserved. 8

Lock the keys and screen
Want to avoid accidentally making a call when your phone is in your pocket or bag?
Press the power key.
Unlock the keys and screen
Press the power key, and drag the lock screen up.
© 2015 Microsoft Mobile. All rights reserved. 9

Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is
switched on. To switch on double-tap, on the start screen, swipe down from the top of the
screen, tap ALL SETTINGS > touch, and switch Wake up to On .
Set the keys and screen to lock automatically
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > lock screen > Screen
times out after, and select the length of time after which the keys and screen are locked
automatically.
Charge your phone
Learn how to charge your phone.
Charge your phone with a USB charger
Your battery has been partially charged at the factory, but you may need to recharge it before you
can switch the phone on for the first time.
Make sure you use a compatible USB charger to charge your phone. The charger may be sold
separately.
1. Plug the charger into a wall outlet. If necessary, connect the USB cable to the charger.
2. Connect the micro-USB end of the charger's cable to your phone.
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3. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may take up to 20 minutes before the charging indicator
is displayed.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is switched on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, to replace the battery, take the device
to the nearest authorised service facility.
Charge your phone wirelessly
No need for hassle with cables, just pop your device on a wireless charger, and it immediately starts
charging.
You may need a wireless charging cover for wireless charging to work. The cover may be included in
the sales box, or it may be sold separately. Only use original Lumia wireless charging covers designed
for your phone.
Wireless chargers are sold separately.
The charging areas on the phone and the charger need to touch, so make sure you align the phone
and charger properly. Not all phone models fit in all chargers.
© 2015 Microsoft Mobile. All rights reserved. 11

Use only wireless chargers compatible with your device.
1. Make sure the wireless charger is switched on.
2. If your phone needs a wireless charging cover, make sure it’s properly attached to your phone.
3. Place your phone on the wireless charger so that the charging areas touch.
4. When the battery is full, remove your phone from the charger.
Warning: Make sure there’s nothing between the charger and the device. Do not attach any
objects, such as stickers, on the device surface near the charging area.
For more info on wireless charging, see the user guide of your charger and wireless charging cover.
Connect the headset
Enjoy your favourite music, or free your hands for other things when in a call.
The headset may be sold separately.
Connect the headset to your phone.
Do not connect to products that create an output signal, as this may damage the device. Do not
connect any voltage source to the audio connector. If you connect an external device or headset,
other than those approved for use with this device, to the audio connector, pay special attention to
volume levels.
Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
© 2015 Microsoft Mobile. All rights reserved. 12

Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
The antenna areas are highlighted.
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Your first Lumia?
Let’s get started. Set up your new phone, explore your phone’s views and menus, and learn how to
use the touch screen.
Set up your phone
Make the most out of your phone’s features from the get-go.
When you switch your phone on for the first time, your phone guides you to set up your network
connections, phone settings, and Microsoft account in one sitting.
You need a Microsoft account to back up and restore your phone, to buy, install, and update apps,
and to access some Microsoft services, such as:
• Xbox
• OneDrive
• Hotmail
• Outlook
You can use the same username and password on your computer and phone.
1. Switch your phone on, and follow the instructions shown on your phone.
2. When asked, create your Microsoft account if you don’t have one already, or sign in with your
existing username and password.
Make sure you remember the credentials for the Microsoft account you added to your phone.
Tip: You can also create a Microsoft account later. On the start screen, swipe down from the
top of the screen, and tap ALL SETTINGS > email+accounts > add an account > Microsoft
account.
You can also create or manage your account at www.live.com.
© 2015 Microsoft Mobile. All rights reserved. 14

Explore your tiles, apps, and settings
Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts
to your favourite apps and the contacts you need the most, and find all your apps easily in the apps
menu.
The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks,
and more. Some tiles may show you notifications and updates, such as your missed calls, received
messages, and the latest news.
1. To see all the apps on your phone, on the start screen, simply swipe left. To return to the start
screen, swipe right.
Tip: To go back to the start screen from any view, tap the start key .
The apps menu is the home to all your apps – in neat alphabetical order. All the installed apps end up
here. To look up an app in the apps menu, tap , or tap a letter.
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2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap pin
to start.
Check notifications and change settings quickly
Swipe down from the top of the screen.
In the action centre, you can quickly see notifications, such as your missed calls and unread mails and
messages, open the camera, and access all phone settings.
Navigate inside an app
There’s more to your apps than meets the eye. To find more views in an app, swipe left. To discover
more actions, use the options menu.
In most apps, to go to another view, swipe left.
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Find more options in an app
Tap .
In the options menu, you can find additional settings and actions that are not shown as icons.
Use the touch screen
Explore your phone with a tap, swipe, or drag.
1. To use your phone, simply tap or tap and hold the touch screen.
2. To open further options, place your finger on an item until the menu opens.
Example: To open an app or other item, tap the app or item. To edit or delete a calendar
appointment, tap and hold the appointment, and select the appropriate option.
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Tip: You can even use your phone while wearing gloves. On the start screen, swipe down
from the top of the screen, tap ALL SETTINGS > touch, and switch Touch sensitivity to
high.
Tap and hold to drag an item
Place your finger on the item for a couple of seconds, and slide your finger across the screen.
Swipe
Place your finger on the screen, and slide your finger in the direction you want.
© 2015 Microsoft Mobile. All rights reserved. 18

Example: Swipe left or right between the start screen and the apps menu, or between different
views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a
flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.
Zoom in or out
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.
© 2015 Microsoft Mobile. All rights reserved. 19

Important: Avoid scratching the touch screen.
Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen
in its current orientation, on the start screen, swipe down from the top of the screen, and tap
ALL SETTINGS > screen rotation. Switch Rotation lock to On . Screen rotation may not
work in all apps or views.
Back, start, and search keys
The back, start, and search keys help you navigate your phone.
• To see which apps you have open, press and hold . You can then switch to another app or close
the ones you don’t need.
• To go back to the previous screen you were in, press . Your phone remembers all the apps and
websites you've visited since the last time your screen was locked.
• To go to the start screen, press . The app you were in stays open in the background.
• To search the web or for items on your phone, press .
• To switch Cortana on, press and hold , and follow the instructions.
This feature is not available in all languages. If you set your phone to a language not supported,
the Cortana tile and app aren’t shown. For info on the supported languages, go to
www.windowsphone.com.
Transfer content to your Lumia phone
Learn how to transfer content to your Lumia phone.
Transfer content to your new Lumia phone
There are nifty ways to transfer your photos, videos, and other important stuff from your old to your
new phone.
These instructions may not apply to all phone models and manufacturers.
© 2015 Microsoft Mobile. All rights reserved. 20