Nokia 7368 User manual

7368 Intelligent Services Access
Manager CPE
7368 ISAM CPE A-240Z-A Product Guide
3FE-46615-AAAA-TCZZA
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Nokia — Proprietary and confidential
Use pursuant to applicable agreements

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Nokia is a registered trademark of Nokia Corporation. Other products and company
names mentioned herein may be trademarks or tradenames of their respective
owners.
The information presented is subject to change without notice. No responsibility is
assumed for inaccuracies contained herein.
© 2017 Nokia.
Containsproprietary/tradesecretinformationwhichisthepropertyofNokiaandmust
not be made available to, or copied or used by anyone outside Nokia without its
written authorization. Not to be used or disclosed except in accordance with
applicableagreements.

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1 Preface
This preface provides general information about the documentation set for CPEs.
1.1 Scope
Thisdocumentationsetprovidesinformationaboutsafety,featuresandfunctionality,
ordering, hardware installation and maintenance, and software installation
procedures for the current release.
1.2 Audience
This documentation set is intended for planners, administrators, operators, and
maintenance personnel involved in installing, upgrading, or maintaining the CPEs.
1.3 Requiredknowledge
The reader must be familiar with general telecommunications principles.
1.4 Acronyms and initialisms
The expansions and optional descriptions of most acronyms and initialisms appear
in the glossary.
1.5 Assistance and ordering phone numbers
Nokia provides global technical support through regional call centers. Phone
numbers for the regional call centers are available at the following URL:
http://support.alcatel-lucent.com.
For ordering information,contact your Nokia sales representative.

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1.6 Nokia quality processes
Nokia’s CPE quality practices are in compliance with TL 9000 requirements. These
requirements are documentedin the Fixed Networks Quality Manual
3FQ-30146-6000-QRZZA. The quality practices adequately ensure that technical
requirements and customer end-point requirements are met. The customer or its
representatives may be allowed to perform on-site quality surveillance audits, as
agreed upon during contract negotiations
1.7 Safety information
For safety information, see the appropriate safety guidelines chapter.
1.8 Documents
Documents are available using ALED or OLCS.
Procedure 1 To download a ZIP file package of the customer documentation
1 Navigate tohttp://support.alcatel-lucent.comand enteryourusernameandpassword.If you
are a new user and require access to this service, please contact your Nokia sales
representative.
2 From the Technical Content for drop-down menu, choose the product.
3 Click on Downloads: Electronic Delivery.
4 Choose Documentation from the drop-down menu and click Next.
5 Select the image from the drop-down menu and click Next.
6 Follow the on-screen directions to download the file.

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Procedure 2 To access individual documents
IndividualPDFsofcustomerdocumentsarealsoaccessiblethroughtheNokiaCustomerSupport
website.
1 Navigate tohttp://support.alcatel-lucent.comand enteryourusernameandpassword.If you
are a new user and require access to this service, please contact your Nokia sales
representative.
2 From the Technical Content for drop-down menu, choose the product.
3 Click on Manuals and Guides to display a list of customer documents by title and part
number. You can filter this list using the Release drop-down menu.
4 Click on the PDF to open or save the file.
1.9 Specialinformation
Thefollowingareexamplesofhow specialinformationispresentedinthisdocument.
Danger — Danger indicates that the described activity or
situation may result in serious personal injury or death; for
example, high voltage or electric shock hazards.
Warning — Warning indicates that the described activity or
situation may, or will, cause equipment damage or serious
performanceproblems.
Caution — Caution indicates that the described activity or
situation may, or will, cause service interruption.
Note — A note provides information that is, or may be, of
specialinterest.

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1.9.1 Procedures with options or substeps
Whenthere are optionsin a procedure,they are identified by letters. Whenthereare
required substeps in a procedure, they are identified by roman numerals.
Procedure 3 Example of options in a procedure
At step 1, you can choose option a or b. At step 2, you must do what the step indicates.
1 This step offers two options. You must choose one of the following:
a This is one option.
b This is another option.
2 You must perform this step.
Procedure 4 Example of required substeps in a procedure
At step 1, you must perform a series of substeps within a step. At step 2, you must do what the
step indicates.
1 This step has a series of substeps that you must perform to complete the step. You must
perform the following substeps:
i This is the first substep.
ii This is the second substep.
iii This is the third substep.
2 You must perform this step.

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1.10 Multiple PDF document search
You can use Adobe Reader Release 6.0 and later to search multiple PDF files for a
common term. Adobe Reader displays the results in a single display panel. The
results are grouped by PDF file, and you can expand the entry for each file.
Note — ThePDFfilesinwhichyousearchmustbeinthesame
folder.
Procedure 5 To search multiple PDF files for a common term
1 Open Adobe Acrobat Reader.
2 ChooseEditSearchfromthe AcrobatReadermainmenu.TheSearchPDF panelappears.
3 Enter the searchcriteria.
4 Click on the All PDF Documents In radio button.
5 Select the folder in which to search using the drop-down menu.
6 Click on the Search button.
Acrobat Reader displays the search results. You can expand the entries for each document
by clicking on the + symbol.

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Table of contents
1 Preface.................................................................................................3
1.1 Scope..............................................................................................................3
1.2 Audience.........................................................................................................3
1.3 Required knowledge...................................................................................... 3
1.4 Acronyms and initialisms............................................................................... 3
1.5 Assistance and ordering phone numbers..................................................... 3
1.6 Nokia quality processes ................................................................................ 4
1.7 Safety information.......................................................................................... 4
1.8 Documents......................................................................................................4
1.9 Special information........................................................................................ 5
1.9.1 Procedures with options or substeps...........................................................6
1.10 Multiple PDF document search..................................................................... 7
2 ETSI CPE safety guidelines............................................................17
2.1 Safety instructions ....................................................................................... 17
2.1.1 Safety instruction boxes .............................................................................. 17
2.1.2 Safety-related labels.................................................................................... 18
2.2 Safety standards compliance...................................................................... 19
2.2.1 EMC, EMI, and ESD compliance................................................................ 19
2.2.2 Equipment safety standard compliance.....................................................19
2.2.3 Environmental standard compliance..........................................................20
2.2.4 Resistibility requirements compliance........................................................20
2.2.5 Acoustic noise emission standard compliance..........................................20
2.3 Electrical safety guidelines.......................................................................... 20
2.3.1 Power supplies ............................................................................................ 20
2.3.2 Cabling......................................................................................................... 21
2.3.3 Protective earth............................................................................................ 21
2.4 ESD safety guidelines ................................................................................. 21
2.5 Environmental requirements ....................................................................... 21
3 ETSI environmental and CRoHS guidelines ................................23
3.1 Environmental labels................................................................................... 23
3.1.1 Overview...................................................................................................... 23
3.1.2 Environmental related labels....................................................................... 23
3.1.2.1 Products below Maximum Concentration Value (MCV) label....................23
3.1.2.2 Products containinghazardous substances above Maximum Concentration
Value (MCV) label......................................................................................24
3.2 Hazardous Substances Table (HST).........................................................25
3.3 Other environmental requirements............................................................26
3.3.1 CPE environmental requirements..............................................................26
3.3.2 Storage ........................................................................................................ 26
3.3.3 Transportation.............................................................................................. 26
3.3.4 Stationary use.............................................................................................. 26
3.3.5 Thermal limitations ...................................................................................... 26
3.3.6 Material content compliance........................................................................ 27
3.3.7 End-of-life collection and treatment............................................................27

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4 ANSI CPE safety guidelines ...........................................................29
4.1 Safety instructions ....................................................................................... 29
4.1.1 Safety instruction boxes in customer documentation................................29
4.1.2 Safety-related labels.................................................................................... 30
4.2 Safety standards compliance...................................................................... 31
4.2.1 EMC, EMI, and ESD standards compliance..............................................31
4.2.2 Equipment safety standard compliance.....................................................32
4.2.3 Environmental standards compliance........................................................32
4.2.4 Resistibility requirements compliance........................................................32
4.3 Electrical safety guidelines.......................................................................... 33
4.3.1 Power supplies ............................................................................................ 33
4.3.2 Cabling......................................................................................................... 33
4.3.3 Protective earth............................................................................................ 33
4.4 ESD safety guidelines ................................................................................. 33
4.5 Environmental requirements ....................................................................... 34
5 A-240Z-A unit data sheet...............................................................35
5.1 A-240Z-A part numbers and identification.................................................36
5.2 A-240Z-A general description ..................................................................... 37
5.2.1 TR-069 object support for WiFi parameters............................................... 39
5.2.2 TR69 authentication using TLS and CA certificates................................... 39
5.2.3 TR-104 parameter extension support for voice service.............................40
5.3 A-240Z-A software and installation feature support...................................40
5.4 A-240Z-A interfaces and interface capacity ............................................... 40
5.4.1 A-240Z-A connections and components ...................................................41
5.5 A-240Z-A LEDs............................................................................................ 42
5.6 A-240Z-A detailed specifications................................................................. 43
5.7 A-240Z-A functional blocks......................................................................... 44
5.8 A-240Z-A standards compliance ................................................................ 45
5.8.1 Responsible party........................................................................................ 46
5.8.2 Energy-related products standby and off modes compliance....................46
5.8.3 FCC statement............................................................................................. 47
5.8.4 FCC Radiation Exposure Statement........................................................... 47
5.9 A-240Z-A special considerations ................................................................ 47
5.9.1 Wi-Fi service................................................................................................ 48
5.9.1.1 Wi-Fi standards and certifications............................................................... 48
5.9.1.2 Wi-Fi GUI features....................................................................................... 48
5.9.2 A-240Z-A CPE considerations and limitations ........................................... 48
6 Install an A-240Z-A CPE ................................................................49
6.1 Purpose........................................................................................................ 49
6.2 General........................................................................................................ 49
6.3 Prerequisites................................................................................................ 49
6.4 Recommended tools.................................................................................... 49
6.5 Safety information........................................................................................ 50
6.6 Procedure.................................................................................................... 51
7 Replace an A-240Z-A CPE.............................................................53
7.1 Purpose........................................................................................................ 53
7.2 General........................................................................................................ 53
7.3 Prerequisites................................................................................................ 53

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7.4 Recommended tools.................................................................................... 53
7.5 Safety information........................................................................................ 54
7.6 Procedure.....................................................................................................54
8 Configure an A-240Z-A CPE .........................................................57
8.1 General........................................................................................................ 57
8.2 GUI configuration......................................................................................... 57
8.2.1 Login............................................................................................................ 57
8.2.2 Device and connection status ..................................................................... 58
8.2.3 Network configuration.................................................................................. 73
8.2.4 Security configuration.................................................................................. 90
8.2.5 Application configuration ........................................................................... 100
8.2.6 Maintenance.............................................................................................. 110
8.2.7 RG troubleshooting counters .................................................................... 122
8.2.8 Smart Home configuration......................................................................... 124
8.3 IOT application software package download...........................................129

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List of figures
2 ETSI CPE safety guidelines ............................................................17
Figure 1 PSEcertification.........................................................................................19
3 ETSI environmental and CRoHS guidelines .................................23
Figure 2 Products below MCV value label ...............................................................24
Figure 3 Products above MCV value label ................................................................ 25
Figure 4 Recycling/take back/disposal of product symbol........................................27
4 ANSI CPE safety guidelines............................................................29
Figure 5 Sample safety label on the CPE equipment ............................................... 31
5 A-240Z-A unit data sheet...............................................................35
Figure 6 A-240Z-A CPE in its stand........................................................................... 38
Figure 7 A-240Z-A CPE physical connections .........................................................41
Figure 8 A-240Z-A CPE LEDs ................................................................................... 42
Figure 9 Single-residence Wi-Fi CPE with Gigabit Ethernet and POTS and
without RF video.......................................................................................... 44
Figure 10 A-240Z-A US safety label............................................................................ 45
Figure 11 A-240Z-A European (EU) safety label......................................................... 45
Figure 12 A-240Z-A Australian (AU) safety label .......................................................46
6 Install an A-240Z-A CPE.................................................................49
Figure 13 A-240Z-A CPE connections .......................................................................51
7 Replace an A-240Z-A CPE.............................................................53
Figure 14 A-240Z-A CPE connections .......................................................................55
8 Configure an A-240Z-A CPE..........................................................57
Figure 15 Web login window........................................................................................ 58
Figure 16 Device Information window........................................................................59
Figure 17 LAN status window...................................................................................... 61
Figure 18 WAN status window..................................................................................... 63
Figure 19 WAN status IPv6 window ............................................................................ 65
Figure 20 Dongle Status window ................................................................................. 67
Figure 21 Home networking information window ........................................................ 69
Figure 22 LAN ports statistics window......................................................................... 71
Figure 23 Voice Information window..........................................................................72
Figure 24 LAN network window ................................................................................... 74
Figure 25 LAN IPv6 network window........................................................................... 76
Figure 26 WAN network window.................................................................................. 78
Figure 27 WAN DHCP window .................................................................................... 79
Figure 28 Wireless 2.4GHz network window..............................................................81
Figure 29 Wireless 5GHz network window.................................................................83
Figure 30 Wireless Schedule window.......................................................................... 85
Figure 31 Routing network window.............................................................................. 86
Figure 32 DNS network window................................................................................... 88
Figure 33 TR-069 network window.............................................................................. 89
Figure 34 Firewallwindow..........................................................................................91

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Figure 35 MAC filter window........................................................................................ 92
Figure 36 IP filter window ............................................................................................ 93
Figure 37 URL Filter window......................................................................................95
Figure 38 Parental Control window............................................................................96
Figure 39 DMZ and ALG window...............................................................................97
Figure 40 Access Control window ............................................................................... 99
Figure 41 Port forwarding window ...........................................................................101
Figure 42 Port Triggering window............................................................................102
Figure 43 DDNS window............................................................................................ 104
Figure 44 NTP window............................................................................................... 105
Figure 45 USB window .............................................................................................. 106
Figure 46 UPnP and DLNA window .......................................................................... 108
Figure 47 Voice setting window ...............................................................................109
Figure 48 Password window...................................................................................... 111
Figure 49 Speed Test window................................................................................... 112
Figure 50 Device management window.................................................................... 113
Figure 51 Uplink Management window....................................................................114
Figure 52 Dongle management window ..................................................................115
Figure 53 Backup and Restore window...................................................................116
Figure 54 Firmware upgrade window........................................................................ 117
Figure 55 Reboot window.......................................................................................... 118
Figure 56 Factory default window............................................................................119
Figure 57 Diagnostics window................................................................................... 120
Figure 58 Log window................................................................................................ 121
Figure 59 RG Troubleshooting Counters window....................................................123
Figure 60 Smart Home Status window ....................................................................125
Figure 61 Smart Home Configuration window.........................................................127
Figure 62 Smart Home Maintenance window..........................................................128

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List of tables
2 ETSI CPE safety guidelines ............................................................17
Table 1 Safety labels ................................................................................................ 18
4 ANSI CPE safety guidelines............................................................29
Table 2 Safety labels ................................................................................................ 30
5 A-240Z-A unit data sheet...............................................................35
Table 3 Identification of A-240Z-A CPEs ................................................................36
Table 4 A-240Z-A power supply..............................................................................37
Table 5 A-240Z-A CPE interface connection capacity............................................40
Table 6 A-240Z-A CPE physical connections .........................................................41
Table 7 A-240Z-A CPE LEDs ................................................................................... 42
Table 8 A-240Z-A CPE physical specifications.......................................................43
Table 9 A-240Z-A CPE power consumption specifications ..................................... 43
Table 10 A-240Z-A CPE environmental specifications.............................................. 44
Table 11 Responsible party contact information .......................................................46
Table 12 A-240Z-A CPE considerations and limitations ............................................ 48
8 Configure an A-240Z-A CPE..........................................................57
Table 13 DeviceInformationparameters..................................................................59
Table 14 LAN status parameters................................................................................ 61
Table 15 WAN status parameters .............................................................................. 63
Table 16 WAN status IPv6 parameters...................................................................... 65
Table 17 Dongle Status parameters........................................................................... 68
Table 18 Home networking parameters....................................................................69
Table 19 VoiceInformationparameters....................................................................72
Table 20 LAN network parameters............................................................................. 74
Table 21 LAN IPv6 network parameters..................................................................... 76
Table 22 WAN network parameters............................................................................ 78
Table 23 WAN DHCP parameters.............................................................................. 80
Table 24 Wireless 2.4GHz network parameters ........................................................ 81
Table 25 Wireless 5GHz network parameters............................................................ 84
Table 26 Routingnetwork parameters........................................................................ 87
Table 27 DNS network parameters ............................................................................ 88
Table 28 TR-069 network parameters........................................................................ 89
Table 29 Firewallparameters ..................................................................................... 92
Table 30 MAC filter parameters.................................................................................. 93
Table 31 IP filter parameters ...................................................................................... 94
Table 32 URL Filter parameters................................................................................95
Table 33 Parental control parameters ........................................................................ 96
Table 34 DMZ and ALG parameters.........................................................................97
Table 35 Access control parameters.......................................................................... 99
Table 36 Port forwarding parameters....................................................................... 101
Table 37 Port triggering parameters......................................................................... 102
Table 38 DDNSparameters...................................................................................... 104
Table 39 USB parameters ........................................................................................ 106
Table 40 Voice setting parameters .........................................................................109

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Table 41 Password parameters................................................................................ 111
Table 42 Device management parameters.............................................................113
Table 43 Dongle management parameters............................................................115
Table 44 RG Troubleshooting Counters parameters .............................................. 123
Table 45 Smart Home Status parameters..............................................................126
Table 46 Smart Home Configuration parameters...................................................127
Table 47 Smart Home maintenance parameters....................................................128

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2 ETSI CPE safety guidelines
This chapter provides information about the mandatory regulations that govern the
installation and operation of CPEs.
2.1 Safety instructions
This section describes the safety instructionsthat areprovided in the CPE customer
documentation and on the equipment.
2.1.1 Safety instruction boxes
The safety instruction boxes are provided in the CPE customer documentation.
Observe the instructions to meet safety requirements.
The following is an example of the Danger box.
Danger — Possibility of personal injury.
The Danger box indicates that the described activity or situation may pose a threat
to personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.
Warning 1 — Possibility of equipment damage.
Warning 2 — Possibility of data loss.
The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possibleequipment-damagingsituationorprovidesessentialinformationtoavoidthe
degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.

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The following is an example of the Caution box.
Caution 1 — Possibility of service interruption.
Caution 2 — Service interruption.
The Caution box indicates that the described activity or situation may, or will, cause
serviceinterruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.
Note — Information of special interest.
The Note box provides information that assists the personnel working with CPEs. It
does not provide safety-related instructions.
2.1.2 Safety-relatedlabels
The CPE equipment is labeled with the specific safety instructions and compliance
information that is related to a variant of the CPE. Observe the instructions on the
safety labels.
Table 1 provides sample safety labels on the CPE equipment.
Table 1 Safety labels
Description Label text
ESD warning Caution: This assembly contains an electrostatic sensitive device.
PSE marking These power supplies are Japan PSE certified and compliant with
Japan VCCI emissions standards.
Figure 1 shows the PSE certification.

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Figure 1 PSEcertification
Warning
ThisisaClassBproductbasedonthestandardoftheVoluntaryControlCouncilforInterference
fromInformationTechnologyEquipment(VCCI).Ifthisisusedneararadioortelevisionreceiverin
adomesticenvironment,itmaycauseradiointerference.Installandusetheequipmentaccording
totheinstructionmanual.
19841
2.2 Safety standards compliance
This section describes the CPE compliance with the European safety standards.
2.2.1 EMC, EMI, and ESD compliance
The CPE equipment complies with the following EMC, EMI, and ESD requirements:
• EN 300-386 V1.5.1: Electromagnetic Compatibility and Radio Spectrum Matters
(ERM): Telecommunications Network Equipment; Electromagnetic Compatibility
(EMC) requirements; Electrostatic Discharge (ESD) requirements
• EN 55022 (2006): Class B, Information Technology Equipment, Radio
Disturbance Characteristics, limits and methods of measurement
• EN 55024(2010): InformationTechnology Equipment, ImmunityCharacteristics,
limits and methods of measurement
• European Council Directive 2004/108/EC
• EN 300-386 V1.4.1: 2008
• EN 55022:2006 Class B (CPEs)
2.2.2 Equipment safety standard compliance
The CPE equipment complies with the requirements of EN 60950-1, Safety of
Information Technology Equipment for use in a restricted location (per R-269).

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2.2.3 Environmentalstandardcompliance
The CPE equipment complies with the EN 300 019 European environmental
standards.
2.2.4 Resistibilityrequirementscompliance
The CPE equipment complies with the requirements of ITU Recommendation K.21
for resistibility of telecommunication equipment installed in customer premises to
over voltage and overcurrents.
2.2.5 Acoustic noise emission standard compliance
TheCPEequipmentcomplieswithEN300753acousticnoiseemissionlimitandtest
methods.
2.3 Electrical safety guidelines
This section provides the electrical safety guidelines for the CPE equipment.
Note 1 — The CPEs comply with the U.S. National Electrical
Code. However, local electrical authorities have jurisdiction
when there are differences between the local and U.S.
standards.
Note 2 — The CPEs comply with BS EN 61140.
2.3.1 Power supplies
The use of any non-Nokia approved power supplies or power adapters is not
supportedorendorsedby Nokia. Suchusewillvoidanywarranty or support contract
with Nokia. Such use greatly increases the danger of damage to equipment or
property.