Norstar Modular DR5.1 User guide

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Modular DR5.1
System Coordinator
Guide
http://stores.ebay.com/UsefulCDs

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rvlod;lar DR5.1
System Coordinator
Guide
Norstar and Meridian are trademarks of Northern Telecom
0 Copyright Northern Telecom 1997 l
F
PO842647 Issue 02
Prloled I” Canada

delcome to Norstar
i System Coordinator’s role
. Assisting your co-workers
Your Service Representative
Enhanced Transfer
Call Display services
Call Display Information
Call Log
Message Waiting
What’s New with Norstar Modular DR 5.1
ATA Answer Timer
Auxiliary Ringer
Do Not Disturb on Busy
Last Number Redial
Link Feature
Page Tone
Page Timeout
qqved Number Redial ’
Programming
HOW to do programming
Reviewing programmed settings
Planning
Programming tools
Administration overview
Administration headings
Entering Administration
Exiting Administration
Moving through Admrnistratron
% Using the Overlay .
‘.>,
The Norstar display buttons
Programming details
System Speed Dial
Names
Time and date
Direct-Dial
Capabilities
1
2
2
2
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3
6
11
12
12
,’ 12
Y 12
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PO84264702 Modular DR5.1 System Coordinator Guide

ii / Contents
Dialing Filters 37
Remote access packages
42
Telephone (Set) abilities 43
Line abilities 52
Class of Servic (COS) passwords
Service Modes
i
52
56
Password
60
Log Defaults
61
Call Services
63
Auto Call Info 63
Telephone (Set) Services
64
Voice Message Cer$er telephone numbers
65
Voice Message Center lines
65
Copying settings
66
Line programmlng 66
Telephone programming 66
Capabilities programmlng 66
Set Profile and Line Profile 67
Using Set Profile and Line Profile
67
Programming you can review
66
To exit Set Profile or Line Profile 69
Using Set Profile
70
Programming reminders
72
Norstar telephones
73
Prime telephones 74
Central Answering Position
74
Page zones
75
Line Pools 75
Miscellaneous programming 75
Call Pickup Groups 76
Service Modes 77
Telephone Featuras L
79
. Using Norstar fe&res
80
Answering the telephone a3
Related features a4
What line indicators mean a5
Rings you may hear ’a5
Displays
86
Prime telephone displays
aa
Autodial 91
Modular DR5.1 System Coordinator Guide
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Call Information
Call Log
Call Park
Y Call Pickup
Cpll Queuing
C%mp On
Cbnference
COS Password
Customizing your telephone
Dialing
Do Not Disturb
Feature Programming
Group Listen
HandsfreelMute
Hold
Host System Signaling
Host system signaling codes
Line Pools
Long Tones
Messages
Norstar Telephones .
Bu+ns
Headset
Hearing Aid Compatibility
Wall Mounting
Page
Priority Call
Service Modes
Special Telephones
Speed Dial
Time features
Transfer
Using Norstar remotely
kxamples
,$ccessing Norstar remotely
Using Norstar remotely
Tones you may hear
Controlling access to your Norstar system
Voice Call
, 34
i:j 97
; 99
108
110
113
114
116
121
122
129
135
137
140
J41
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945
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148
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,156
162
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lV3
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*? 86
la7
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iv / Contents
User Cards
Glossary
Index
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225
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Modular DR5.1 System Coordinator Guide PO64264702
In addition to basic telephone service, your Norstar digitalikey
system has many extra features that wjii greatly improve your
office communications.
Plehse take the time to read ttiis guide. It will help you to learn
the’various tasks which a System Coordinator should perform.
8 This guide also serves as a reference when you assist
co-workers to become familiar with Norstar features. :
When a telephone system is first installed, it takes a bit of time to
settle into using new equipment. Norstar minimizes this
orientation by providing straightforward features and simple
instructions.
System Coordinator’s’role
The System Coordinator plays an important role in customyzing
Norstar to suit the organization and updating information as the
office grows and changes.
Norstargan be customized at three lev&:
Person& programming
Personal programming is done by individual telephone users
who wish to personalize their Norstar telephones by
programming features and telephone numbers onto specrflc
memory buttons.
;
Administration programming
?j
Administration programming is done by the System Coor$inator,
when you want to change various system-wide settings, as ‘well
as some specific settings for each line or telephone.
Co&uration programming
Confj:guration programming is usually done for you by the
lnstailer or Service Representative when Norstar is being
installed. Specific system-wide parameters are set up in
Configuration.
PO64264702 Modular DR5.1 System Coordinator Guide

2 /Welcome to Norstar
Assisting your co-workers
It is human nature to ask someone how to do something rather
than read a user guide. The System Coordinator may be asked
to demonstrate to cqworkers how to select and use Norstar
features. To help you prepare for that possibility:
-
Familiarize yourself with the procedures for using Norstar
features. Examine the components of your Norstar system,
identifying the buttons on the different types of Norstar
telephones. Read the Telephone User Cards chapter of this
Guide for more information on each telephone.
-
Familiarize yourself with the various programming reminders
provided at the end of the Programming chapter of this
Guide. Distribute copies of these reminders to your
co-workers after filling in information such as System Speed
Dial numbers and names.
It is important for everyone in the office to know that you are the
System Coordinator and to know when you are available for
consultation. You may wish to schedule sessions for small
groups or provide individual assistance to co-workers for
programming features on their Norstar telephones.
Your Service Representative
Ask your Service Representative for the service department’s
telephone number, and write it down. If you have problems with
your Norstar equipment, telephone your Service Representative.
If you have problems with programming or using any of the
features, first read the appropriate section of this Guide and try
again before calling your Service Representative.
Enhanced Transfer
There is a new prohedbre for using the Transfer feature in this
system. If you are upgrading a Norstar Modular system, be sure
to familiarize yourself with the new procedure.
Modular DR5.1 System Coordinator Guide PO84264702
Call Display se&es / 3
Call Display services , i.::
Most public telephone companies offer Call Display services
which provide information about an incoming call. The caller’s
name, telephone number and in some cases, long distance
indication, can be shown on a telephone with a display. Your
Norstar DR5 .lsystem allows you to:
-
-
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view incoming call information as well as the Norstar line
name that receives the call,
keep a log of incoming call k-rformstion and,
view an integrated display that appears when you have
received a message from either an internal Norstar user or a
Voice Mail message from an external caller.
?
Note: You can access Call Display information only if you*
subscribe to the services offered by your public
telephone company, and if you have the appropriate
hardware installed. Contact your Service Representative
for more information.
.
9
Call Display Information
Call Display information may be shown on your telephone
display when you answer an incoming call. In addition to the
caller’s name, telephone number and long distance indicator, if
available, your Norstar system can display the line name thy
received the call.
i&
In the case where several users share a line, only one telebhone
can be designated to automatically receive Call Display
information when a call is alerting on that line. If the call is
transf$red or camped to another telephone, the Call Display
informatron is automatically available to that telephone.
‘1”
If a line is not administered to automatically deliver Call Display
information to a telephone, the user can invoke the Call
Information feature (see Telephone Features section) or answer
the call to view the information.
PO64264702 Modular DR5.1 System Coordinator
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4 / Call Display services
Depending on your requirements, Call Display information
presents several convenient options.
- When a caller is identified before the call is answered, you
can answer usiqg a personal greeting. You can also prepare
yourself prior tdanstiering the call by retrieving any relevant
documents, or otherwise orienting yourself to the expected
discussion.
- The Long Distance indicator alerts you that an incoming call
is long distance and may therefore have higher priority.
- If you are unable to immediately attend to an incoming call,
you can use the caling information to make a quick note.
- You can shorten the interruption time of a call from a
recognized person. For instance, you can quickly,answer
the call and let the party know that you are busy but will
return the call soon.
- A telephone can be programmed to first view either the
caller’s name or number or line name. For example, an
attendant might wish to see the calling number and area
code first in order to transfer the call according to sales
region. The salesperson’s telephone’could display the
caller’s name first so they can answer with a personal
greeting.
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Modular DR5.1 System Coordinator Guide PO642647 02
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- Call Display information allows you to answer calls on a :!
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priority basis. For example:
.
If several calls are alerting at your telephone at theg,pme
time, you can request information about the calls to “.
decide which one may be more important.
If you are already on a call, infor;ation about a second
call starting to alert at your telephone can help you to.
decide whether to answer the second call or remain
connected to the first call.
If you are in a meeting, the information associated with
an incoming call can help you determine if the call is
important enough to interrupt the meeting.
If you have several calls on hold and wish to identify the
callers, you can view the Call Display information
associated with each of the calls to help you determine
which one you will respond to first.
.!
Programming tips
e
In order for the designated telephone to automatically receive
Call Display information, it must be programmed to ring for
incoming calls on that line.
.
9
Before programming Call Display information you may wish to
consider the following:
-- which individual would benefit the most frorfi automatically
receiving Call Display information on an alerting line?
-
how are calls routed and what information is the most,
important to know before a call is answered? For ins$nce, If
certain lines are private to individuals, an attendant mtght
wish to first view the line name to determine who lh6r
incoming call is for.
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PO64264702 Modular DR5.1 System Coordinator Guide

6 / Call Disolav services
Call Log
The Norstar Call Log feature uses incoming Call Display
information to make a record of call details for follow-up. Call
Log also records several other useful facts such as the time and
date of the log entry, the number of repeated calls by the same
caller and which telephone answered the call if it was
subsequently rerouted and handled by someone else in the
Norstar system.
When the volume of incoming calls exceeds the ability of
employees to handle all calls, or when staff are unavailable to
answer calls, Call Log provides a convenient means of capturing
information about missed oalls.
When connected to a call that has Call Display information, the
Logit feature of Call Log can be used to provide a quick and
accurate means of recording the caller’s information for future
use (see Telephone Features for more information).
Programming tips
Call Log space can be assigned to individual telephones
according to how much space you wish to allqcate to each user.
You can also assign all or most Call Log space to a central
answering position. For example:
In order to maximize the value of Call Logs and avoid confusion
for the end user and their customers, it is important to consider
the following when configuring Call Log:
#l Application of Call Log
Does the user want to return customer calls, track the
numbers of calls unanswered, keep a record of most
commonly called qumbers, etc.?
#2 Who is most inteiebtehd in logging calls on a particular line?
For instance, dentists working in a clinic may have an
individual line assigned to them but prefer that the
receptionist handle all of the calls logged on their line.
Modular OR51 System Coordinator Guide PO84264702
Call Display servrc&? 7
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We strongly recommend that you limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line, they%0
not know who the call was originally intended for nor are both ’
Call,Logs updated when one of the users returns a customer’s
call.’ Potentially a customer could be called back twice.
4
There $re few situ&ions where the same call needs to be logged
at more than one set.
Recommended configuration 1
The Central Answering Position (CAP) has all lines appearing’at
the CAP set. Incoining calls are first answered on the CAP set
and then transferred to the required destination.
The Attendant wants to track all calls unanswered on the system,
during working hoUrs and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their :et
and be able to return those calls from the log.
d
The CAP position logs NO one answered on all lines and the
users log calls Unanswered br me. In this configuration the user
will log calls transferred to them via inter&m (I/C) from the
attendant sanother user, even though the administration setting
is (Loeeine Set: N). Thus the entries in their Call Log are
specifically meant for them.
jv
a.
PO84264702 Modular DR5.1 System Coordinator Guide

8 / Call Display services
Call Loas with a Central Answerina Position
!
Programming:
CAP Position
Configuration: Administratidn:
Line Access Log Defaults
Line Assignment
SPace&os: (assign log space
(all lines to appear to all sets for example, 25.)
at the CAP) Set Services
Ringing
Lossin Set: V
Set Programming:
IFeQ[UTB 17 a !$ @io one answered) .
Set Userq
Administration:
Set Services
Lc99in9 Set: N (no lines assigned)
Set Programming:
/Faalure F] q a (Unanswered br me)
Modular 1X5.1 System Coordinator Guide PO84264702
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Call Display service</‘9
Recommended configuration 2
Each Norstar user has a unique line appearing at their set. V$.
users have a variety of requirements in terms of logging calls., .
Using I-1 [q a q the users can ‘program logging
capAbilities specifically for their sets.
”
111 Lo& with dedicated lines
.
Program@ng:
Configuration:
Administration:
Line Access Log Defaults
Line Assignment
Space/Los : +I
Ringing
Set Services
La99in9 Set: V
+.
Set Programming:
[FBsIuR,]m)a
&.
(No pne answered, Unanswered br me, Lo9 all Calls,
No ‘, tolo99in9).
Y
PO84264702 Modular
DR5.1 System Coordinator:Guide

10 / Call Display services
Recommended configuration 3
The Norstar system has lines 1 and 2 appearing on all sets. The
supervisor wants to lo
I%
all calls for lines 1 and 2 at his/her set in
order to analyze call tI ffic. Two users have been selected to
return unanswered customer calls. To avoid confusion when
logging and sharing lines, one user logs No one answered Calls
on line 1 and a second user logs No one answered calls on line
2. This clearly identifies who is responsible for returning calls for
each line and ensures that only one person calls the customer
back. .”
Call Logs with shared line:
/
L
Programming:
Configuratron: Administration:
Line Access Log Defaults
Line assignment .\ Space/Los: +I
Ringing
’ !,) Li
Set Services
show Set: 21 (supervisor’s set)
Lceeine Set:
Lines 001% 002 V
ShowSet: .22
Logging Set: Line 001 V
Show Set: 23
Logging Set: Line 002 Y
Modular DR5.1 System Coordinator Guide PO64264702
Call Display services,( 11
Set programming:
Note: iFor more information, see the Call Log Feature Card.
i
Message Waiting
Norstar Message feature allows you to send and receive internal
messages as well as maintain a record of your messages. lf!you
have subscribed to Voice Mail Messaging (provided by your
public telephone company), and visual message waiting
indication is defined at your set, Message Waiting also informs
you if you have messages at your Voice Message Center and
allows you to:
-
receive a visual indication that you have messages wait&g,
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call your Voice Message Center to hear your messagesgnd,
-
clear the message waiting indication from your display.
Programqing tips
\
In order for a telephone to use this feature, it must have a line
appearance and Message Waiting must be activated for that line
by your public telephone company.
It is possible for two or more telephones to share a line
appearance. You must determine if one, some or all of the users
sharing a line will receive Message Waiting notification. If i$is a
sub-group, such as a sales team within a company, it may b%
appropriate to share the feature providing that the users hzve an
agreed upon procedure for retrieving and deleting messages.
i
For f@rther information on Call Information, Call Log and
Messages, see the Telephone features section. Programming
actidhs are described in further detail in the Programming
section.
PO64264702 Modular
DR5.1 System Coordinator Guide

12 /Call Display services
What’s New with Norstar
Modular DR 51
ATA Answer Timer
The Norstar system allows you to administer a delay between
the last digit you dial on a device connected to an analog
terminal adaptor (ATA) and when the KSU is ready to receive
DTMF tone from the far end analog device. Up until now there
was a fixed seven-second &lay. Now you can shorten or
lengthen the delay depending on the requirements of the device
attached to the ATA. Facsimile machines and credit card sets,
for example, require a three second delay.
Auxiliary Ringer
To resolve the problem of an auxiliary ringer indicating internally
transferred calls, the Auxiliary ringer can be set by line and by
telephone. The telephone setting when combined with the line
setting allows you to chose if the Auxiliary Ringer (if installed) will
ring when a call is sent to a specific telephone or on a specific
line. For example, an incoming call on a line programmed to yes
will ring the auxiliary ringer. Once the calf fs answered and
transferred within the system, the auxiliary ringer will not ring for
a call sent to a telephone that has auxiliary ringer set to no.
Do Not Disturb on Busy
When you are busy on a call and a second call comes in, your
telephone rings softly to alert you to the second call. If you find
this second ring distracting, you can have the SyStem,preVent a
second call from distullbirlg you by assigning Do Not Disturb
(DND) on Busy to yoiit extension.
Last Number Redial
Up to now Last Number Redial was available for all telephones
on a system wide basis. Now you can change the ability of a
particular telephone to use Last Number Redial. This helps to
ensure that only authorized users can view access codes or
passwords.
Modular DR5.1 System Coordinator Guide PO84264702
Call Display services / $3
Link Feature
p
,:.j
You can change a telephone’s ability to use Link (a host system’
signalng option).
r
Page To&
The tone’preceding a Page Announcement up to now was
always on. Now it is possible to turn the Page tone off for all
users. This is convenient if the office environment is often busy
with Page Announcements. I
Page Timeout
You can now specify the amount of time required before a Page
Announcement session expires. Longer announcements can be
completed without having to re-page the other party. This feature
enhancement appears in Configuration programming under Cdl
Handling. *
Saved Number Redial
Up to now Saved Number Redial was available for all telephones
on a system#de basis. Now you can chan$e the ability of a
particular telephone to use Saved Number Redial. This helps to
ensure that only authorized users can view access codes or
passwords.
PO84264702 Modular DR5.1 System Coordinator Guide

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14 /Call Display services
Modular DR5.1 System Coordinator Guide PO64264702
The system comes programmed with defaultsettings that may be
sufficient: initially. Administration programming is performed by
the Syst&n Coordinator, and lets you change settings that
probably*have to be updated regularly because of staff turnover
or new business contacts. You can also assign some features’to
individual lines and telephones. This provides you with real
flexibility in making your telephones work together.
This chapter contains detailed procedures for programming
System Speed Dial codes, Names for lines and telephones, and
Time and Date informationlf you are new to Administration
programming, you may want to get comfortable with these three
procedures before attempting other procedures,
2
Personal programming does not follow the same procedures as*
Administration programming. Personal programming allows you
to assign a particular function to some of the keys, and is unique
to each telephone. For more information on,Personal
.
programming see the Feature programming description in the
Telephone features chapter.
How to do programming
The system is programmed using a M7324 or M7310 Telephone.
Use the buttons on the telephone to program a setting or to
request a specific programming action.
$
P
Norstar guides you step by step on the telephone display while
you enter programming, select and change what you want, a%d
exit programming.
Reviewi& programmed settings
The Set’Profile and Line Profile features help you to check your
programming by allowing you to review the settings. For more
information, see the Telephone features chapter.
PO64264702 Modular DR5.1 System Coordinator Guide
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16 / Programming
Planning
Only one Norstar telephone can access Administration
programming at a time. While programming a telephone, YOU
cannot use it to make pr receive calls. While you are
programming, other uLrs of the Norstar system may use their
telephones, but cannot program any memory keys.
Determine programming requirements
Read about the available programming settings in this chapter,
then determine how your co-workers would like the features
programmed.
b
Get the following information:
the numbers of the installed lines
the internal telephone numbers of installed Norstar
telephones
the telephone numbers to be programmed into System
Speed Dial
the names for lines and telephones
the lines and internal numbers that are subject to Line
abrlities and Set abilities programming
the required Filters and Remote access packages
the Set Abilities to be assigned to individual telephones
how the system should be programmed to optimize the
Service Modes feature
whether a new Administration password is required
whether Class of Service passwords are required.
Modular DR5.1 System Coordinator Guide
PO84264702
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Programming / 17
Programming tools
;-.I,
A Norstar telephone
Yf
System programming can only be performed on an M7310 or
M7424 Telephone.
The N&star Programming Overlay
The Nor-star Programming Overlay is a paper cutout that labels
telephone buttons used during programming. This makes it
easier for you to recognize the button that you want. The No;star
Programming Overlay is provided at the end of this book.
Norstar Programming Overlay
The Norstar Modular DR5.1 Programming Record
The Norstar Modular DR5.1 Programming Record provides a
convenienttiay to record what you have programmed. It also
helps you to plan your programming. Settings are grouped
according to their function.
Pages from the Record may be photocopied as necessary for
programming many telephones or lines.
The Norstar Telephone User Cards
Each Norstar telephone has a Norstar Telephone User Card tt-rat
lists the most commonly used features.
The No$star Modular DR5 Telephone Feature Card
The Norstar Modular DR5. I Telephone feature Card lists the
features that can be accessed with the [=I button.
PO84264702
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Modular DR5.1 System Coordinator Gu,ide

18 /Administration overview
Administration overview
Administration programming lets you change settings for the
entire Norstar system, ak well as settings for individual
telephones and external lines.
Pre-programmed default settings may initially be sufficient fo;
your needs. You can use Administration programming to
customize your Norstar system by changing these default
settings. In this section, def%ult options are shown in bold type.
The defaults correspond to those assigned during Norstar
installation. The option you see while programming may be
different if that setting has been changed. If the display shows a
line number or internal number during programming, an example
IS shown in the Administration procedures.
The default Norstar internal numbers may vary depending on the
installed Norstar system. The defaults are:
-
two-digit internal numbers (beginning at 21) for
non-expanded Norstar systems
-
three-digit internal numbers (beginning at 221) for expanded
Norstar systems.
Administration headings
Headings and subheadings in Administration programming help
you to keep track of where you are. An example of a heading is
l.Srs speed dial for programming System Speed Dial. When
you program a Systeni Speed Dial number, Display digits iS
displayed as a subheaqing.
’ 14
k
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Administration overview:/ 19
Administration programming has nine headings:
~A~MNISTRATION CODE I
!c
[Passwocd:
5
i.Srs speed dial 1
*
(2. Names
c
13. Time and date )
6
[ 4. Direct-Dial
c
5. Capabilities
CT+
6. Service Modes
c
7. Passwoti
I
:. &
s
(8. Los &faults
/
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9. Call Services i
. .
System Speed Dial assigns a two-digit
code (01-70) for fast dialing of up to 70
telephone numbers from any Norstar
telephone.
/
Names identifies external lines and
telephones by name.
Tfme and Date adjusts the time and
date displayed on each Norstar
telephone.
?
Direct-Dial designates the telephones *
that can be reached by dialing a single
digit.
Capabilities defiqs dialing filters,
remote access packages, line abilities
and telephone abilities. It assigns
restrictions and capabilities to Class of
Service (COS) passwords, lo
telephones, to lines and to
line/telephone combinations.
Service Modes controls how the
Norstar system responds to calls,
depending on the time of day.
i
Password changes the password thafu
controls access to Administration
programming.
Log Defaults reallocates the Call Log
space for all telephones in the system.
Call Services customizes the use of
Call Display information at your
telephone.
PO64264702 Modular
DFi5.1 System Coordinator Guide

20 / Administration overview
Entering AdministraTion
When your system is firs installed, there is no password stored
in the Norstar system. Yd u are not prompted to enter a password
as you enter Administration for the first time unless your
Customer Service representative has already programmed one
for your system.
To Enter Administration:
1. Release all,calls on your telephone.
2. Enter the Adm’inistration~ccess code:
1F881urB) F] a a a q a a which is also
[-1pqfgQlgpJlg~.
3. If the display changes to Password:, enter the Administratibn
password. (The password is not shown on the display as you
enter it.)
If the password is correct, the display shows
l.Srs speed dial, and three triangular indicators F are
shown on the vertical display.
If the password is incorrect, the display does not change.
Check the password. Press Rmand re-enter the
password.
4. Place the Norstar Programming Overlayover the buttons
pointed to by the three triangular indicators, . .
Exiting Administration
Norstar stores your changes automatically as soon as you alter
any settings; you do not need to “save” your changes.
1. Press a.
The display briefly, 4hotEJs End of session.
Modular DFi5.1 System Coordinator Guide
PO64264702
Administration overview / 21,
Moving through Administration
*::<:d
,
To program a setting, you must first locate the correct headins. .’
To do this, scan through the headings of Administration using-the
(Nexlr]; and [8sck] buttons.
To move.Through Administration headings:
After entering Administration, the display shows
l.Srs speed dial.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press 1.1.
The display shows 2. Names.
Press [Next].
The display shows 3. Time and date.
Press [1.
The display shows 4. Direct-Dial.
Press [Next].
The display shows 5. Capabilities.
Press [NexlJ
The display shows 6. Service Modes. *
.
Press [+I.
The display shows 7. Password.
Press (Next].
The display shows 8. Los Defaults.
Press (Next].
The display shows 9. Call Services.
Press lNeXfKZ--1.
The display shows l.Srs speed dial.
?
*
4
P
*
PO84264702 Modular DR5.1 System Coordinator Guide

22 /Administration overview
Using the Overlay
The Indicators show which buttons can be used at that
programming step. The fpnctions on these buttons allow you to
move through the headings and subheadings of Norstar
programming.
[Headlnq] moves up in the hierarchy of headings and
subheadings.
jShow7-j moves down in the hierarchy of headings and
subheadings, or to begin programming settings
under a heading or subheading.
jNert] moves to the next heading, subheading, or
programmable setting.
[G..-] moves to the previous heading, subheading, or
programmable setting.
The Norstar Programming Overlay is located inside the back
cover of this Guide.
M7310 Telephone with
a Norstar Programming
lverlay
M7324 Telephone with
a Norstar Pro&amming
Overlay
Modular DR5.1 System Coordinator Guide PO84264702
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Administration overview / 23
The Norstar display buttons
Display buttons perform many functions. Depending on where L
you are in programming, one, two, or three display buttons may
be a$ailable at any one time. Press one of tfe display buttons to
select th,e function that you want.
Display message
Display button label:
Display button
,’
The most common display button labels are:
d
CUFINGE
changes a programmable setting.
B&23?
moves the cursor one space backward (backspace)
and delete a character, allowing you to re-enter a
number or letter. .
y+
copv copies line or telephone programming.
uIEw+ shows the last part of a displayed message longer
than 16 characters.
tvIRJ shows the first part of a displayed message longer
than 16 characters.
--
-2
<--
moves the cursor one position to the right when
f
programming a name.
moves the cursor one position to the left when ’
programming a name.
PO84264702 Modular DR.51 System Coordinator Guide

24 /Administration overview
Programming details
Entering numbers 1
Numbers are entered #ram the Norstar telephone dial pad. The
BKSP display button may be used to edit the number.
Line numbers must always be entered as a three-digit number.
Line numbers from 10 to 99 must be entered with a leading zero
(line 020, for example). Similarly, line numbers less than 10 must
be entered with two leadin! zeros (line 002, for example).
Internal telephone numbers, also referred to as Directory
Numbers (DNs), can be two- to seven-digits long on a
non-expanded system, and three- to seven-digits long on an
expanded system. The default DN length is two on a
non-expanded system and three on an expanded system. The
DN length can be changed by your Customer Service
representative.
Viewing long telephone numbers .
External telephone numbers can be up to 24 digits, but the
telephone display is only 16 character spaces long. If you wish to
see a previously programmed number that is longer than 16
digits, you must do the following:
Begin, for example, with 123456789612345....
The display shows only the first 15 digits. The three dots (...) at
the end of the display indicate that more digits remain to be
displayed for the external number.
1. To see the remaining digits, press UIEW+.
2. To see the first 1.4digits again, press tUIEIJ.
Modular DR5.1 System Coordinator Guide PO64264702
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Ll
*‘-
L
Cl
I’”
Administration overview425
Entering names
Letters and numbers can be entered as part of a name for
varidus settings. The method of entering a’name is always the
same. ;i
Begin 4th a setting that prompts you to enter a name. The
display shows a cursor ( . ) to indicate where you can enter the
next character. To enter a name:
Press the button on the dial pad with the printed letter or ’
number that you want.
Each time that you press the button, a new character is
shown on the display. For example, the button for the
number 3 has the letters D, E, and F, where:
D is shown after the first press ?
E is shown after the second press
d
F is shown after the third press
3 is shown after the fourth press
D is shown again after the fifth press.
(Letters are always shown in upper eve.)
When Rie character that you want is displayed,
press --> or a to move the cursor to the next character
position.
OR
If you want to correct a character entered by mistake,
press <-- or a until the cursor is positioned beneath the
character that you want to correct.
OR
i
P
If you want to move the cursor back and delete a charajiter,
press 8KSP.
’
Repeat step 1 for the remaining characters.
Q
PO642647 02 Modular DR5.1 System Coordinator Guide

26 / System Speed Dial
System SpeGd Dial
The System Speed Dial programming section allows you to set
the Speed Dial codes for external telephone numbers which the
people in your office use most often, Use the Personal Speed
Dial feature to program numbers used by only one or two people.
You can program 70 System Speed Dial codes ranging from #Ol
to #70.
,’ F.
’ !b
--- ._^ .- ^^
System Speed Dial 4 27
i
System Speed Dial Number
System Speed Dial Number lets you assign a System Speed Dial
telephone number to a two-digit code. The-System Speed Dial
Numbei may contain 24 digits.
Begin with the display showing l.Srs speed dial.
1. IPress [I.
6. Press 01 to store the System Speed Dial number.
The display shows Speed dial #:-.
Select the Speed Dial code you want to program:
Press [I until the display shows the correct code.
OR
Enter the Speed Dial code on the dial pad.
Press (Show]. ?
Note: To assign default settings, press DEFFIULT and then
press (71 to go to the next Speed Dial code.
Press Cm.
For eximple, the display may show #85:..
Enter the new telephone number from the dial pad , including
all digits such as an initial a or an area code that must be
dialed to call the number manually. If you need to backspace
the cursor, press the BE! display button.
For example, press a q a q a a q .
The display shows 5551234..
Programming hints
Q
A H&t System Signaling feature code may be inserted into the
Syste’ Speed Dial number. Pause and Run/Stop each use one
chara 8 er position: and Link and Programmed Release each use
two positions.
For more information on using the features in System Speed Dial
programming, see the Host System Signaling section in
Telephone features.
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Modular DR5.1 System Coordinator Guide

28 / System Speed Dial
Line Selection ’
Line Selection allows ydu to specify the external line that is used
for a System Speed Dish number. The options are the Prime
line, an external line, or a line pool.
After you have programmeda System Speed Dial number, press
(7) and the display shows:
Use Prime line
OR
Use line: 682, for exainple,?f a line is already assigned
OR
Pool code: 42, for example, if a line pool access code is already
asslgned.
1. To change the setting, press CHRNGE until the display shows
the option to be programmed.
2. If you select a line number or a line pool access code, enter
the digits from the dial pad. A line pool access code can be
from one to four digits long.
Display Digits
Display Digits determines whether the telephone number is
displayed when a System Speed Dial number is used, or whether
a name associated with that number is displayed.
After you have programmed a line selection for a System Speed
Dial number, press riieXt\ and the display shows
Display disits:V.
1. Press CHANGE to change the setting. Options are Y (Yes) and
N (No).
J 6
’ L\
Modular DIV.1 Svstem Coordinator Guide PO64264702
System Speed Dial!.i9
System ‘Speed Dial Name
t
. .
Systv Speed Dial Name allows you to assign a name to the ’
stored System Speed Dial number. When tte Display Digits
setting is’ “No”, the programmed name is shown on the Norstar
display k&en the System Speed Dial feature is used.
The name can be up to 16 characters long. The default name is
the System Speed Dial number; for example, SYS Spd Dial 02 for
System Speed Dial code 02.
After programming Display Digits to “No”, press (NBX17) and
the display shows Name.
1. Press [Show).
The display shows the assigned or default name.
:
2. Press CHFINGE.
*
3. Enter the first character of the name by pressing the
appropriate dial pad button one, two, three, or four times. For
more information, see the section in th@ chapter entitled
Enterinwames.
4. To move the cursor to the next position, press -->.
Continue entering characters.
Programming hints
You can program System Speed Oial Name only if Display Digits
is set to No.
4
*
Bypass Restrictions
Bypass Restrictions allows the System Speed Dial number &
bypassjtny restrictions in applied Dialing filters. Dialing filter: are
prograved in the Capabilities section of Administration
programming.
a
After programming the System Speed Dial Name, press
[-I and the display shows Bypass restr’n:N.
1. Press CHANGE to change the setting. Options are N (No), and
Y (Yes).
PO84264702 Modular DR5.1 System Coordinator Guide

30 I Names
Names ;
I
You can assign names to identify external lines, target lines and
your co-workers’ telephones. During a call, the name’(if
programmed) is shown on the telephone display instead of the
external line number or internal telephone number of the caller.
Programming hints
Telephone names and line names can contain both letters and
numbers, but cannot be Iqngfr than seven characters. The # and
* symbols cannot be used.
You can give the same name to two or more telephones, or to a
telephone and a line in your system. To avoid confusion, YOU
should avoid such duplication. Use initials, abbreviations, or even
nicknames to give each telephone a unique name.
Two lines cannot have the same name. If you enter a line name
which has already been used, you hear an error tone, and the
display shows Use unique name.
Modular DR5.1 Svstem Coordinator Guide
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Names 1.31
Telephone Names
Persanalize your office communication by a&signing names to
the teleppones in the Norstar system. A telephone’s default name
is its internal number, for example, 227.
d
Begin with the display showing l.Srs sPeed dial.
1.
2.
3.
4.
5:
6.
Press (Next).
The display shows 2. Names.
Press [ShowJ twice.
The display shows Show set:..
Enter the internal number of the telephone.
OR
:
PreSS [I for the name of the telephone with the first,
internal number.
Press CHFtNGE
The nameemoved from the display, and a cursor is
shown. .
Enter the%st character of the name by pressing the
appropriate dial pad button one, two, three, or four times. For
more information, see the section in this chapter entitled
Entering names.
Note: Press (Nexl] to restore the default name and go
to the next internal number. L
P
Press --) to move the cursor to the next position.
Continue entering characters.
*
Program&g hints
If Automat& Telephone Relocation is turned ON, the name and
internal number of a telephone are saved if the telephone is
moved within your system.
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