Norstar M7324 User manual

Table of Contents
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1 Introduction 1
How to Use This Guide / 1
Language Choice / 2
Key to Guide Symbols / 3
Templates / 3
2 Norstar Orientation
Before You Begin I5
Norstar Telephones / 5
Button Layout / 5
Button Caps / 6
Default Button Functions / 8
The M7324 Telephone / 9
The M7310 Telephone / 11
The M7208 Telephone / 14
Other Pre-determined Settings / 16
Configuration settings / 17
Preparing to Administer Your System / 20
Useful Aids / 20
Default Settings / 21
Administration Flow Charts / 21
3 Norstar Administration 23
Entering Administration / 23
Norstar Administration Headings and Sub-Headings / 25
Scanning Headings and Sub-Headings / 27
Exiting from Administration / 27
1. System Speed Dial / 28
Procedures / 28
Overview Flow Chart / 31
Notes / 32
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3.
4.
5.
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7.
Names / 33
Procedures / 34
Entering Characters / 34
Cursor Controls / 34
Overview Flow Chart / 38
Notes / 39
Time and Date / 40
Procedures / 40
Overview Flow Chart / 43
Notes / 44
Restrictions / 45
Defaults / 46
Procedures / 47
Overview Flow Chart / 51
Notes / 53
Overrides / 54
Defaults / 54
Procedures / 55
Overview Flow Chart / 59
Notes / 61
Permissions / 62
Defaults / 62
Procedures / 65
Overview Flow Chart / 70
Notes / 71
Night Service / 74
Examples / 75
Procedures / 76
Overview Flow Chart / 80
Notes / 82
8. Passwords I 83
Procedures / 83
Overview Flow Chart / 87
Notes I88
Keeping Your Norstar System Up to Date / 89
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4 Feature Operations
Programming Reference Guide / 92
Programming Suggestions / 94
Alphabetical Feature Reference Guide / 95
5 Display Messages 195
6 Flow Charts 225
7 243
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Job Aids
Administration Information /243
Installation Information / 243
1. System Speed Dial / 244
2. Names / 246
4. Restrictions / 248
5. Overrides / 249
6. Permissions / 250
Line Pools / 252
Page Zones I254
Pickup Groups / 256
Using Handsfree/Mute / 258
7. Night Service / 259
8. Passwords / 260
8 Glossary
9 Index
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System Coordinator Guide

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1 Introduction
Why Program the Telephones ?
As your company grows and changes, the turnover in staff, new
business contacts, and other changes will make many demands
upon your communication system. Staff names and Speed Dial
numbers are just two examples of data that need to be accurately
recorded in the Norstar System if you are to use your telephones to
their full potential.
Administration programming, described in this Guide, puts you in
control of the many responsive Norstar features. Spend a few
minutes reviewing this Guide and you will find that the programming
procedures are both effective and easy to learn.
How to Use This Guide
The Guide contains nine chapters: an Introduction, Norstar
Orientation, Norstar Administration, Feature Operations, Display
Messages, Flow Charts, Job Aids, a Glossary of Terms, and an
Index.
Introduction and Orientation
These first two chapters introduce you to the Norstar system and all
of its components. They explain the different ways in which your
system may be set up, the three different Norstar telephones, and
the default settings of both the system and the telephones.
Administration
This chapter provides background information and instructions for
the eight headings of Administration programming:
1. System Speed Dial
2. Names
3. Time and Date
4. Restrictions
5. Overrides
6. Permissions
7. Night Service
8. Passwords
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2 / Introduction
Feature Operations
This is an alphabetical reference to all features of the Norstar
system, explaining what each feature does and how to use it.
Display Messages
This is a list of all messages that appear on the Norstar telephone
display during normal service (Administration messages are not
included). Each message is explained and, if appropriate,
suggestions are given to assist you.
Flow Charts
The flow charts are a visual aid to Administration programming.
They are especially designed as a quick reference guide to the
experienced System Coordinator and provide a good overview of
Norstar Administration.
Job Aids
These charts assist you in maintaining your system records most
effectively. There are job aids for each of the sections of Norstar
Administration Programming, excepting Time and Date.
Glossary of Terms
This chapter provides definitions of terms used in this Guide which
may be unfamiliar to you.
Index
The index provides an alphabetical listing of subjects covered in the
Guide, with page number references to help you locate information
quickly.
Language Choice
Administration programming, like other Norstar operations, can be
performed in either English or an Alternate Language. All display
messages are available in both languages on your telephones.
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introduction / 3
Key to Guide Symbols
Telephone buttons and display messages are shown throughout
this Guide in a consistent format, as demonstrated in the following
examples.
Telephone button: m
Dialpad button: 141
Display button: m
Display message: IShow sc t : _
Templates
When your system is first installed, your Installer or Service
Representative assigns a default template, or form of organization,
for your office telephones. These templates are designed to
provide your Norstar Business Communication System with the
most useful arrangement of lines and telephones in relationship to
your office’s situation. The four possible templates are as follows:
Square - This template assigns m and I/ to all
telephones within your system. The Square template is
the default when your system is first installed.
Centrex - This template is most useful for Norstar systems
Hybrid -
PBX -
connected to a Centrex system. It assigns a separate
outside line to each telephone until all lines are used. If
there are more telephones than lines in your system, the
telephones with higher Intercom numbers do not receive
default line settings.
This template assigns I] to each telephone in
the system, as well as assigning a button for -1
All outside lines except m are in m ,
and must be accessed using a Line Pool Access code.
No telephone in the PBX (Private Branch Exchange)
template has direct access to outside lines. All Lines are
assigned to m , and must be accessed using
a Line Pool Access code.
The difference between direct access to an outside line and the use
of a Line Pool is simple: you can make and receive outside calls on
a TI button, but you can only make outside calls, not
receive them, using aI button.
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4 / Introduction
If outside lines are assigned to Line Pools, instead of being
assigned individually to telephones, each telephone in your system
is still able to make outgoing calls using any of the lines. By
assigning lines to Line Pools, you are making more efficient use of
outside lines and leaving more buttons on each telephone free to
store Norstar features.
Remember that these descriptions are only defaults for the various
templates. By the time you actually use your system, your Installer ,
or Service Representative will probably have altered these settings
to make your telephone system much more effective for your
individual needs.
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Norstar Orientation
Before You Begin
The next few pages provide a general introduction to Norstar
Administration programming.
If you are new to Administration programming, take a few minutes
to look over this introduction. Take note of the overview flow chart
of the system and read the descriptions of the settings which are
controlled under the eight Administration headings. You can also
refer to the complete flow charts at the end of this Guide.
When you begin your first Administration session, it is a good idea
to follow the directions in the Norstar Orientation chapter of this
Guide, to ensure that you can easily find your way through the
Administration process. Make sure you have all the information
you need before you begin to change settings (for example, the
various charts in the Job Aids chapter of this Guide). Avoid
changing any settings until you clearly understand the effects.
Norstar Telephones
Button Layout
Your Norstar system has three telephones designed specifically for
use with Norstar features. These are the M7324, the M7310, and
the M7208. The telephone displays and buttons are arranged to
facilitate easy use. The layout of these displays and buttons is
shown on the diagrams of the three telephones which appear on
the following pages.
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6 / Norstar Orientation
Button Caps
Each Meridian Norstar telephone is provided with a number of
printed or hand-labelled removable caps for the buttons with
indicators. Dual memory buttons on the M7310 have clear plastic
caps, and can be labelled using the split colored squares provided
with the button caps.
Each Norstar telephone comes with default functions assigned to
its buttons. The button caps for these functions are already placed ’
on each telephone, and a selection of other pre-printed button caps
is provided to label other features you may want to program on your
telephone.
Button Cap Colors
Green caps are placed on the -and [[buttons,
while grey caps are used for the m button, m
buttons and buttons that can be programmed to access Norstar
features. Caps with clear plastic windows and paper inserts are
provided to assist people in labelling autodial buttons and buttons
for extra Norstar features. Use the grey paper inserts for Norstar
features and the green paper inserts for extra (Line1 and
[m buttons.
[Answer buttons are labelled using the clear plastic windows, so
that in addition to the word “Answer”, you can write the name of the
person whose telephone the 71 button is monitoring. See
the “Answer Groups” section of the Feature Operations chapter for
more details.
The I/ and m buttons are brighter colors than the
other telephone buttons. This makes it easy to locate these
important and often-used buttons. The m button is red,
and the mbutton is orange.
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8 / Norstar Orientation
Default Button Functions
The photographs and lists on the next few pages indicate where the
various feature, Intercom and outside line buttons are positioned on
each type of telephone when the telephone is first plugged into the
system.
Norstar has an established order of precedence for your telephone
buttons. If too many activities which require buttons are assigned
’
to your telephone, the buttons are assigned in the following order:
m is assigned first,
-1 buttons are second,
m buttons are third,
rkz--- buttons are fourth, and the remaining buttons are
assigned as programmable memory buttons.
The default settings in the descriptions which follow are for the
Square Template. Differences between this and the other three
Norstar templates are listed with each description.
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Norstar Orientation / 9
The M7324 Telephone
Memory button indicator
LCD panel
Outside Line buttons
Speaker
Memory buttons
Release button
Volume button
L I 1
.~~~~~,
Feature button
Hold button
Handsfree/Mute button
Intercom buttons
Microphone
The M7324 has a two line display; the top line shows messages
and prompts and the bottom line shows labels for the display
buttons which are used with the M7324 and M7310 telephones.
The M7324 has two panels of twelve programmable buttons, each
panel has its own liquid crystal display (LCD). When a line or
programmed feature is in use, an triangular indicator ) appears
on the display beside the appropriate button.
On the M7324 telephone, external m buttons usually
appear on the left side at the top of the upper LCD panel.-
- , and m buttons (if assigned) are usually
located on the right side at the bottom of the lower LCD panel.
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10 / Norstar Orientation
M7324 Default Buttons (Square Template)
The M7324 Telephone
Memory Buttons With Indicators
The diagram below shows the Square Template default functions
which appear on each button before your system is configured by
your Installer or Service Representative.
1Intercom 1
(Intercom)
For the Centrex Template,
/E&7- is programmed as
m ,rj is blank, and -1 is programmed
as j73Y-l
For the Hybrid Template, ( is programmed as( cz
,<y
For the PBX Template, m and m are both blank. ‘7
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The M7310 Telephone
Shift button
Dual Memory buttons
Speaker
Display
Feature button
Release button
Hold button
Display buttons
Outside Line buttons
Dialpad
Volume button
Memory button:
LCD panel
Memory button indicator
Handsfree/Mute button
Intercom buttons
Microphone
The M7310 telephone has the same display as the M7324; it shows
both messages and prompts and labels the display buttons.
The M7310 telephone contains ten programmable memory buttons
with triangular indicators )on an LCD and twelve programmable
dual memory buttons without indicators.
Each dual memory button can be programmed to perform two
activities; one on the lower half of the button and one on the upper
half of the button. To program and access the top half of the dual
memory buttons, press the Shift button located beside the panel of
dual memory buttons before pressing the dual memory button.
On the M7310 telephone, externalll buttons usually
appear on the left side at the top of the LCD panel.l[,
m , and -buttons (if assigned) are usually
located on the right side at the bottom of the LCD panel.
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12 / Norstar Orientation
The M7310 Telephone
Dual Memory Buttons Without Indicators
The dual memory buttons for all four templates are the same. The
diagram below shows the defaults for a Norstar system with three-
digit Intercom numbers. The two-digit Intercom numbers are
positioned the same, but begins at 21 rather than 221.
Dual memory buttons are pre-programmed as shown below even if
the system does not have’some oi the telephones associated with
the Intercom numbers.
Norstar telephones do not have Intercom buttons to dial their own
numbers. Each telephone will have a blank button in place of its
own Intercom number in the sequence of defaults shown below.
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Norstar Orientation / 13
Memory Buttons With Indicators
The diagram below shows the Square Template default functions
which appear on each button before your system is configured by
your Installer or Service Representative.
IConference]
m
picismr
llntercom I
For the Centrex Template, all buttons are the same except that
-1 is programmed as I, -1 is
programmed as lTransfer , and ( is programmed as
pi--l
For the Hybrid Template, all buttons are the same except that
m is programmed as -1
For the PBX Template, all buttons are the same except that m
is programmed as m and m is programmed as
lTransfer
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The M7208 Telephone
Speaker
Display
Outside Line buttons
Feature button
Release button
Hold button
Memory button indicator
Dialpad
Volume button
LCD panel
Handsfree/Mute button
Intercom buttons
Microphone
Memory buttons
I I I
’ I
The M7208 is the simplest of the Norstar telephones. It has a one
line display which displays messages and prompts. The M7208
does not have a bottom line on the display; therefore, it can not use
display buttons with its features.
The M7208 has eight programmable buttons with triangular
indicators ) arranged vertically beside an LCD panel.
On the M7208 telephone, external m buttons usually
appear at the top of the LCD panel;( ,and
,(I
-1 buttons (if assigned) are usually located at the bottom.
The M7208 telephone cannot be used to access or program
Norstar Administration.
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Norstar Orientation / 1.5
M7208 Default Buttons (Square Template)
The M7208 Telephone
Memory Buttons With Indicators
The diagram below shows the Square Template default functions
which will appear on each button before your system is configured
by your Installer or Service Representative.
1Intercom 1
For the Centr *ex 1‘emplate,[ .lis programmed asL Line 1
m is programmed as-1 , and lPage
programmed as 71
iiiGq
1
is
For the Hybrid Template, m is programmed asl
For the PBX Template, I[ is programmed as I,
I[ is programmed as m , and m is
programmed as lConferencel
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16 / Norstar Orientation
Other predetermined settings
In addition to Norstar Administration programming, there is another
type of system programming, which is not fully covered in this ::
Guide. This is known as Configuration programming. ,‘I
Configuration programming is performed by the Installer of your
Norstar system or your Service Representative, and is not
accessible to System Coordinators. If your system needs changes
to any of the following Configuration settings, call your Installer or
Service Representative.
To find out how your individual system has been configured, you
can use the System Settings feature. This feature allows you to
see all of your system settings without changing any of them. For
more information, see the ‘System Settings” section of the Feature
Operations chapter of this Guide.
While your Installer or Service Representative is programming in
Configuration, you and your co-workers will be unable to program
some of your Norstar features.
Definitions of Configuration settings are provided in the Glossary of
this Guide. Default settings, which appear before the Installer or
Service Representative changes the settings to suit your particular
office needs, are shown in large bold letters.
System Coordinator Guide