Norstar M7324 Owner's manual

NORSTAR PHONE SYSTEM
M7324, M7310, M7208
T7316, T7208, T7100 SETS
Commonly Used eatures
To Call An Extension: To Retrieve A Parked Call:
1. Lift handset or press an INTERCOM ke 1. Lift handset or press INTERCOM ke
2. Dial extension 2. Dial park code where call is parked
To Use Voice Call: To Page:
1. Lift handset or press an INTERCOM ke 1. Lift handset
2. Press Voice Call ke or F66 2. Press the Page ke or F611
3. Dial extension 3. Make our announcement
If the person is on the phone, VC will not work 4. Press RLS ke
To Call An Outside Line: To Turn On/Off DND:
1. Lift handset or press INTERCOM ke 1. Press the DND or 85 to turn on
2. Dial 9 followed b the telephone number 2. Press the DND or #85 to turn off.
To Place A Call On Hold: To Conference:
1. Press the HOLD ke Have the 1
s
caller on the line
1. Press HOLD for first call
To Retrieve Caller On Hold: 2. Get the 2
nd
part on the line
1. Lift handset 3. Press CONF or F 3 button
2. Press the INTERCOM ke that has the flashing 4. Select the 1
st
caller (the held line)
arrow Remember when ou hang up, the conference call is
terminated
To Transfer A Call:
While caller in on the line To Pickup A Specific Ringing Phone:
1. Press TRANSFER softke or F70 1. Dial Feature 76
2. Dial the extension of the person ou are 2. Dial extension ou want to pick up
transferring to.
3. You ma announce the call at this time b waiting To Use S stem Speed Dial:
for the called part to answer 1. Press Speed Dial button or F 0
• Press JOIN softke to complete the transfer 2. Enter the speed dial address
• Press RETRY softke to enter a different
Extensions
• Press CANCEL softke to return to the caller
To Park A Call:
While caller is on the line:
1. Press Park ke or F 74
2. Look at displa to see where call is parked
3. Press release or hang up receiver

NORSTAR PHONE SYSTEM
T7316, M7310 and M7324
Customizing Your Telephone
To Program Buttons On Your Phone: To Change The Contrast In our Displa :
With our handset down
For External Numbers 1. Dial Feature *7
1. Press Feature *1 2. Press 1-9 as desire
2. Push the button ou want to program 3. Press the OK softke or RLS
3. Displa will read –Program OK
4. Dial the telephone number To Change The Ring Sound:
5. Press OK softke or RLS With our handset down
1. Dial Feature *6
2. Dial 1,2,3 or 4 to hear the different ring sound
For Internal Number (Extensions) 3. Press OK softke when ou determine the sound
With the handset down ou want or RLS
1. Press Feature*2
2. Push the button ou want to program To Change The Ring Volume:
3. Enter the Intercom # or ext ou want With the handset down
to program 1. Dial Feature *80
4. Press OK softke or RLS 2. Press our volume ke up or down as desired
3. Press RLS ke to exit and save volume
For Special Features:
With our handset down
1. Press Feature *3
2. Push the button ou want to program
3. Enter the Feature button and feature code
You want to program (see attached list)
4. Press OK softke or RLS
To Program Personal Speed Dial:
1. Dial Feature *4
2. Enter a two digit code from 71-94
3. Enter the telephone number to be programmed
(enter 9 access code)
4. Press the HOLD ke to save

TO PROGRAM FEATURE KEYS
FEATURE *3, SELECT A BUTTON, PRESS FEATURE KEY AGAIN AND THEN THE FEATURE CODE.
COMMONLY USED FEATURE CODES:
PHONES: Call Duration Timer Feature 77
Call Forward Feature 4
Call Park Feature 74
Call Pickup Directed Feature 76
Call Pickup Group Feature 75
Conference Feature 3
Contrast Adjustment Feature *7
Do Not Disturb Feature 85
Group Listening Feature 802
Last Number Redial Feature 5
Night Feature 871
Page Feature 611
Ring T pe Feature *6
Saved Number Feature 67
Speed Dial Feature 0
Transfer Feature 70
Voice Call Feature 66
Voice Call Den Feature 88
VOICE MAIL: Open Voice Mail Feature 981
Leave Message Feature 980
Transfer Voice Mail Feature 986
Voice Mail Interrupt Feature 987
ACD: Minuet ACD Admin Feature 921
Login Feature 901
Unavailable Feature 902
Cancel Wrap Feature 903
General Page Feature 60
ACD recordings Feature 909
ACD feature codes Feature 920

NORSTAR ADMINISTRATIVE TRAINING
Phone System
To Log Into Programming:
To enter the administration programming session of the Norstar, ou will press eature**266344
(this spells CON IG) and the password ou will enter is 23646(this spells ADMIN), or 266344
(CON IG). Once ou are in programming, ou will see three arrows appear in the LCD. The top left
represents “Heading”. The top right represents “Show”. The bottom left represents “Back” and the
bottom right represents “Next”. Use template if available.
To Change Names On The Phone S stem To Program/Change Time And Date:
1. Log into s stem programming as above 1. Log into s stem programming as above
2. Terminal & Sets: press SHOW ke 2. Select NEXT ke until ou see Time & Date
3. Enter set # that needs to be changed 3. Press SHOW ke . You will see the current
4. Hit SHOW ke time and date in the displa
5. Hit NEXT ke until ou see ‘Name:’ 4. Select CHANGE soft ke
6. Hit CHANGE softke and use dial pad 5. Enter the correct hour.
7. Hit NEXT ke to save the change 6. Press the bottom right NEXT ke to displa
minutes.
To Program S stem Speed Dials: 7. Select CHANGE softke and enter the
1. Log into the s stem programming as above correct minutes
2. Select NEXT ke until ou see s stem speed 8. Select CHANGE softke and AM or PM
3. Select SHOW ke 9. Press the NEXT ke to displa the date
4. Enter a speed dial number 01 thru 70 10 Select CHANGE softke if ou need to
ou are programming change the date.
5. Select CHANGE ke and enter the 10 or 11 11. Enter the correct ear
digit number. Do not program “9“ before 12. Enter the correct month
the number, the s stem automaticall gets 13. Enter the correct da .
a line 14. Press the NEXT to save the changes
6. Select NEXT ke and the displa will read 15. Press release
use prime line
7. Select CHANGE ke until ou see Pool Code To Check What is Programmed on an
8. Enter 9 and displa will read Pool A Button:
9. Select NEXT ke to save changes Feature *0, select a button

NORSTAR PHONE SYSTEM
T7316, M7310 and M7324
Voice Mail
To Open Voice Mail From Your Phone: To Leave A Message:
1. Press Open VM ke or F981 1. Press the LV Msg ke
2. Enter our password 2. Enter the extension of the person who ou are
3. From here ou can listen to messages, change tr ing to reach
our greeting, and change our password 3. Press OK
4. The displa will show the name of the mailbox
owner
To Access Your Voice Mail From Another Phone:
1. Press Open VM ke or F981 To Change Your Personal Greeting:
2. Press OTHER softke 1. Press Open VM ke
3. Enter our log which is our mailbox number 2. Enter password
4. Press OK softke 3. Press admin
4. Press greeting
To Access Mailboxes When Out Of The Office 5. Press record
1. Call the main office number 6. Press Prime
2. If the call is answered b a receptionist, have 7. Press es
them transfer ou to our voice mail or 8. Pickup handset and record our greeting
3. If the call is answered b the compan greeting
do the following- To Change Your Password:
4. When ou hear the compan greeting or our 1. Press Open VM ke
own personal greeting, 2. Enter password
5. Press **, our mailbox extension, our 3. Press Admin button on the soft ke s
password, and then # 4. Press password
You will be able to access our mailbox as if ou 5. Enter new password
Were in the office.
To Transfer Someone To Voice Mail:
1. Press Trans Vm ke or F986
2. Enter the extensions of the person ou are
transferring to
3. Press RLS or hang up
4. When transferring someone to voice mail, the
caller will not hear the phone ring instead the
will be automaticall connected to voice mail

NORSTAR VOICE MAIL
MENUS
LISTEN TO NEW MESSAGES 2
Repla messages 11
Rewind 9 seconds 1
Pause/Continue 2
Forward 9 seconds 3
Skip to end 33
Pla previous message 4
Forward a cop 5
Skip to next message 6
Pla envelope 7
Save message 77
Erase message 8
Repl to message 9
Return to Main Menu **
RECORD A MESSAGE 3
End recording #
Repla recording 1
Erase and re-record 2
Accept recording #
LISTEN TO SAVED MESSAGES 6
CHANGE MAILBOX OPTIONS 8
Record name in director 1
Change/Select greetings 2
Change password 4
Target attendant 5
Message Notification options 6
Outbound transfer options 8
Return to Auto Attendant *

NORSTAR ADMINISTRATIVE TRAINING
VOICE MAIL
To Log Into The Administration: To Change A Mailbox:
Mailbox: 1. Log into the administrator mailbox as stated
1. Dial Feature 983 above
2. Enter our log 1020000 (3DN), 120000 (2DN) 2. Choose Mbox
3. Press the OK softke 3. Choose Change
4. Enter the MB number ou need to change
To Create A Mailbox: 5. Hit next until ou see the item ou need to
1. Log into the administrator mailbox as stated change
above 6. Select change
2. Select MBOX 7. Enter the new value
3. Select ADD 8. Select ok and then next to save the changes
4. Mailbox: Enter mailbox number (usuall 9. Hit release
same as extension)
5. T pe: Subscriber and OK To Change Mailbox Passwords:
6. Ext: Generall the same number as the 1. Log into the Administrator mailbox as stated
mailbox (enter “*” if this is a guest mailbox) above (Feature 983)
7. Service Class: 1 and OK 2. Select Mbox (For BCM – 737662, ok, 266344)
8. Name: Enter the name using the dial pad, 3. Select Change
last name first. Press ##to enter a comma 4. Mailbox: Enter the mailbox number ou need
Press # to move to the next character to change
9. Director : Yes 5. Password: Select Reset
10. Message Waiting: Yes 6. Press Release
11. Outdial: Pool, Enter 1 and OK The new password will be 0000
12. Accept: 1, OK
13. Alt1 ext; None To Create Group Lists:
14. Xfers: Blind 1. Log into the administrator mailbox as stated
above
To Delete A Mailbox: 2. Select Other softke
1. Log into the administrator mailbox as stated 3. Select Glist softke
above 4. Select Add softke
2. Choose Mbox 5. Document the group number assigned
3. Chose Delete 6. Enter OK softke
4. Enter the mailbox number that ou would 7. Record Group Name then press OK softke
like to delete 8. Enter the name of the group using the dial pad
5. Select Delete 9. Select OK softke
10. Add the members mailboxes as needed
To Change or Delete Group Lists:
1. Log into the administrator mailbox as stated
2. Select Other softke
3. Select Glist softke
4. Select Change or Delete softke

5. Follow the prompts.
VOICE MAIL ADMIN (CONT)
To Record Da , Night and Alternate Greetings: To Reset The S stem Manager Password:
1. Log into the administrator mailbox stated as 1. Feature 985
above 2. Press 9
2. Select: AA softke 3. T pe: RESETSMPSWD (73738767793)
3: Select: Greeting softke 4. Press: OK
4. Select Greeting softke again 5. Select: Yes
5. Enter greeting number ou would like to 6. Press Release to Exit
record 7. (New password will be 0000)
• Da Greeting is 1
• Non Business Hour Greeting is 4
• Alternate Greeting is 2thru3 and 5 thru 8
6. Follow prompts
7. Enter OK when complete
8. Press Release to Exit
Additional greetings can be prerecorded for
special greetings such as holida