Mitel 6739 User manual

Mitel 6739
SIP Phone for MX-ONE
QUICK REFERENCE GUIDE

LZT 103 104 G6

3MX-ONE – Mitel 6739
English
Important User Information
Notice
The information contained in this document is believed
to be accurate in all respects but is not warranted by
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war-ranty of any kind with regards to this material,
including, but not limited to, the implied warranties of
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information is subject to change without notice and
should not be construed in any way as a commit-ment
by Mitel or any of its affiliates or subsidiaries. Mitel and
its affiliates and subsid-iaries assume no responsibility
for any errors or omissions in this document. Revisions of
this document or new editions of it may be issued to
incorporate such changes.
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transmitted in any form or by any means - electronic or
mechanical - for any purpose without written
permission from Mitel Networks Corporation.
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All rights reserved
Power Adapters
The phone can be powered either from a 48 V DC power
adapter (sold separately) or via the network PoE
according to IEEE 802.3af.
6731: Powered either from a 48 V AC/DC power adapter
or via PoE according to IEEE 802.3af
Recommended power adapters
• 50006814 (Universal)
• 50006824 (Europe)
• 50006822 (North America)

MX-ONE – Mitel 67394
English

1MX-ONE – Mitel 6739
English
Mitel 6739
Quick Reference Guide
Display screen
The display is a Color LCD touch screen.
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This Quick Reference Guide includes short descriptions
on how to use the basic features of the IP phone Mitel
6739 when used with a MX-ONE system. More features
and technical requirements are available in the User
Guide.
The complete User Guide is available in electronic format
on www.Mitel.com
Read the safety instructions before use!
1 Color LCD touch screen
2 Outgoing calls list
3 Clear key. To clear an ogoing call or to return
to idle mode
4Voicemailkey
5Linekeys
6 Loudspeaker/Headset toggle key
7Increasevolume
8Mutekey
9 Decrease volume
10 Keypad
11 Transfer key
12 Local Directory key
13 Callers list
14 Options key
15 Hold/Unhold key
16 Message waiting lamp
17 Services
Side parts
of the
display
Shows the shortcut softkeys
Top part
of the
display
Shows phone number, name, personal
number profile list of the user, calling-
or called party, time and date, icons.
May also show a picture of the other
party.
Bottom
part of the
display
The number of missed incoming calls.
Softkeys for call services, e.g. Dial, Hold.

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
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English
Log on and Log Off
Display Information
Navigation: Press softkeys in the display
Log On and Log 0ff
Log on: Press the softkey LogOn.
Enter own extension number as
Username. If a PIN code is
initiated in MX-ONE, enter your
PIN code as Password.
If you do not know your extension number or
your PIN, contact your system administrator.
If the log on is successful, the
extension number and name of the
user is shown in the display.
Log off: PressthesoftkeyLogOff.Chooseif
youwanttokeeptheincoming-and
outgoing calls lists or not.
If the logoff is successful, the
display indicates No service.
Note: If you don’t clear the call
lists, someone else that logs on
with another extension number on
your phone can see your call lists.
Change of PIN code
You can change the PIN code used for logging on to the
telephony system.
Change the PIN code: Enter *74*old PIN*new PIN#
A text message on the display
confirms if the change was
successful.
Incoming Calls
Answer Calls
Answer: or softkey Answer
Handsfree mode: Press handsfree key
Answer a second
incoming call:
Press the flashing line key
(requries that Free on second is
activated).
Activated Free on
second:
Press softkey Service and select
Free on second.
End call: or press
Reject call: Press softkey Reject or
Answer a call to a
monitored extension
(MNS key)
The MNS softkey flashes.
Press the MNS softkey to answer
the call.
Picking up calls
You can answer a call from another phone:
Call pick-up: Extension number. Wait for
a busy tone and press softkey
CallPickUp or press 8
France: 0
New Zealand: 4
Sweden: 6
Group call pick-up: *8#
Finland and Sweden: *0#
U.S.A. and Canada: *59#
Missed Calls
Missed call
indication:
Missed calls are indicated by the
Missed Call (and the number) text
in the display
Check missed calls: Press the callers list
Missed calls are indicated in the
list by a “!”-sign.
Incoming Calls
Answer Calls (Continued)

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Outgoing Calls
Make Calls
To make a call in discreet mode (without loudspeaker),
just lift the handset before or after dialling the number.
Internal calls: Extension number Press
softkey Dial
External calls: External access code +
External number. Press softkey
Dial
Dial by Contact: see Local Directory
Calling from the calls
lists:
Press the record in the callers- or
outgoing calls list and press
softkey Dial
Dial by shortcut
(Speed Dial):
Press the shortcut key
Redial last external
number:
***
Finland and Sweden: **0
Callback
(The busy extension calls back when free.)
Order: Press softkey CallBack or press 6
France, New Zealand and Sweden: 5
Cancel all
callbacks:
#37# Press softkey Dial
Cancel single
callback:
#37*extension number#
U.S.A. and Canada: #6*...
Call Waiting
(A call waiting signal is sent to the busy number)
Order:Press softkey CallWaiting or press
5. If you hear a ring tone, keep the
handset off hook.
Sweden: 4
France and New Zealand: 6
Cancel call
waiting:
Call Waiting signal is indicated by CAW tones during an
ongoing call.
Answer: Hang up the ongoing call, and the
phone will ring for the waiting call.
Intrusion
(Intrude a busy extension to ask the party to hang up.)
Activate: Press softkey Intrusion or press 4
France, New Zealand and Sweden: 8
Bypass
(Bypass Diversion (e.g. Follow-me) on a specific
extension.)
Activate: *60* Desired number #
U.S.A. and Canada: * 1 *...
During Calls
Put on Hold
Ongoing call: Press or softkey Hold
Resume a call: Press or softkey Hold
again
Inquiry
Ongoing call: Press , enter the number
to the 3rd party, press
and wait for answer.
Switch between calls: Press the line key that holds the call
you want to retrieve.
Conference
Ongoing call: Press a free Line key and call 3rd
party, after answer press the
Conference softkey
Repeat to add more participants.
Call Waiting (Continued)

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
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English
Transfer
Ongoing call: Press , enter the number
to the 3rd party and press .
Press again (either
before or after answer) to transfer
the call.
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
Diversion
Follow-me
Order Follow-me and External Follow-me
Order Follow-me: Press the Diversion softkey.
Select Follow-me. Enter the new
answering position number and
press Enter
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Order external
Follow-me:
Press the Diversion softkey.
Select External Follow-me. Enter
the external line code and the
number and press Enter.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Cancel Follow-me and External Follow-me
When any kind of diversion is active, the lamp at the
Diversion soft key is lit
Cancel Follow-me: Press the Diversion softkey.
The lamp is switched off.
Cancel External
Follow-me:
Press the Diversion softkey.
The lamp is switched off.
Individual Do Not Disturb (DND)
You can activate this feature when you don’t want to be
disturbed. Then anyone trying to call you will get busy
or will be forwarded to the diversion position if it is
defined by the system administator.
Activate: Press the Diversion softkey. Select
DND. “Do Not Disturb” will be
shown in the display and the
Diversion lamp is lit.
Deactivate: Press the Diversion softkey. The
Diversion lamp is turned off.
Group Do Not Disturb
From an extension with a certain class of service it is
possible to set do not disturb for a group of extensions.
Calls to the extensions in the group will not be
indicated.
Order group do not
distrurb:
* 25*group number #
Press Dial.
Germany, South Africa, North
America: *28*group number#
Cancel: # 25*group number#
Press Dial
Germany, South Africa, North
America: #28*group number#

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Direct Diversion/Diversion on no
answer/Diversion on busy
You can activate this feature when you want your calls
to be forwarded to a predefined answering position.
This feature is only available if the system administrator
has enabled it.
Direct Diversion
Order Direct diversion:Press the Diversion Softkey.
Press to select Direct
Diversion.
The destination number is shown
in the display.
The lamp at the Diversion key is lit.
or
*21#
Press Dial
Cancel Divert Press the Diversion softkey.
The lamp is switched off.
or
#21#
Press Dial
Diversion on no answer
Order Diversion on no
answer:
Press the Diversion Softkey.
Press to select Div on no
answer
The destination number is shown
in the display.
Press Exit
or *211#
Press Dial
Cancel Diversion on
no answer:
Press the Diversion Sofkey.
Press to deactivate Div on
no answer.
Press Exit
or
#211#
Press Dial
Diversion on busy
Order Diversion on
busy:
Press the Diversion Softkey.
Press to select Div on busy.
The destination number is shown
in the display.
Press Exit
or
*212#
Press Dial
Cancel Diversion on
busy:
Press the Diversion Softkey.
Press to deactivate Div on
busy.
Press Exit
or
#212#
Press Dial
Direct Diversion/Diversion on no
answer/Diversion on busy

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
6
English
Presence Information
Select absence
reason with return
date/time:
Press the Diversion softkey.
Select Presence. Select the wanted
reason for absence and enter time
or date for return. Press Enter
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit
Select absence
reason without
return date/time:
Press the Diversion softkey.
Select Presence. Select the wanted
reason for absence. Press Enter.
A confirmation text is shown in the
display. The lamp at the Diversion
softkey is lit.
Cancel: Press the Diversion softkey.
The lamp is switched off.
Personal Number
A number of answering positions can be defined in a
personal number profile. Up to 5 profiles can be
defined. You select the wanted profile from your
telephone.
When somebody calls your normal office phone
number the call will be announced on the telephones
defined in your active profile.
The profiles can be defined by user via CMG Office Web
or by the the system administator.
Order or change
profile from own
extension:
Press the Services hard key.
Select Profile.
Select the wanted profile from the
list.
#profile number is shown on the
top row in the display, e.g. #1
Deactivate: Press the Services hard key.
Select No Profile.
#profile number is removed from
the top row in the display.
Advanced Features
Account Code
New external call:*61*Account code#
external number.
Norway and Finland: *71*...
Ongoing
external call:
Press
Press a free Line key and Dial
*61*Account code #and
wait for confirmation tone for valid
code.
Clear the line used for entering the
account code.
Press the Line key that holds the
call
Norway and Finland: *71*...
Authorization Code
Common Authorization Code
Dialing: *72* Authorization code #
Press Dial and wait for verification
tone. Dial external number.
Canada and U.S.A: *6*...
Austria, Germany, The Netherlands: *75*...
Locking extension: *73* Authorization code #
Press Dial
Canada and U.S.A: *71*...
Unlocking extension: #73* Authorization code #
Press Dial
Individual Authorization Code
Dialing from own
extension:
*75* Authorization code #
Press Dial and wait for verification
tone. Dial external number.
Austria, Germany, The Netherlands: *72*...

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Dialing from other
extension:
*75* Authorization code
*own extension number#
Press Dial and wait for verification
tone. Dial external number.
Austria, Germany, The Netherlands: *72*...
Locking extension: *76*Authorizationcode#
Press Dial
Unlocking extension: #76*Authorization code #
Press Dial
General Deactivation
Deactivate all
activated features:
#001#
Press Dial
U.S.A. and Canada: *0#
Authorization Code (Continued) Boss Secretary
In this section, it is assumed that a personal number list
1 (profile #1) and a personal number list 2 (profile #2) are
set up in MX-ONE. Profile 1 includes the number of the
secretary and is used when the feature is active. Profile
#2 has not the secretary’s number included.
Abbreviations:
Extension number of the boss: <Boss num>
Extension number of the secretary: <Secr num>
Personal Number: PEN
The label at the key representing the PEN key starts with
a minus (-) character.
Activate the Boss
Secretary feature on
the secretary’s
telephone.
Press the PEN softkey
The lamp at the PEN softkey is lit
and the text Service Requested is
shown in the display
On the phone of the boss the
personal number list with the boss
secretary feature#1 is shown in the
display. The lamp at the PEN key is
lit.
The calls to the boss, are
announced on the secretary’s
telephone and the display shows
Via: <Boss num>
Deactivate the Boss
Secretary feature on
the secretary’s
telephone
Press the PEN softkey
The lamp at the PEN softkey is lit
and the text Service Requested is
shown in the display
On the phone of the boss the
personal number profile without
the boss secretary feature #2 is
show in the display. The lamp at the
PEN key is turned off.
The calls to the boss, are
announced on the telephoneof the
boss

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
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English
Activate the Boss
Secretary feature on
the telephone of the
boss
Press the PEN softkey
The lamp at the PEN softkey is lit
and the text Service Requested is
shown in the display
In the display, the active personal
number list #1 is shown.
On the secretary’s telephone the
lamp is lit at the PEN softkey
The calls to the boss, are
announced on the secretary’s
telephone
Deactivate the Boss
Secretary feature on
the telephone of the
boss
Press the PEN softkey
The lamp at the PEN softkey is lit
and the text Service Requested is
shown in the displayy
In the display, the personal number
profile without the boss secretary
feature #2 is shown.
On the secretary’s telephone the
lamp is also switched off at the PEN
softkey
The calls to the boss, are
announced on the telephone of the
boss
Boss Secretary(Continued) Shared Call Appearance (SCA)
The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be reperesented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any memeber in the work group can initiate a
conference by barge into an active SCA line. This feature
is enabled by the system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on L3 or on
softkeys
The label at an EDN softkey, begins with Lx where x is
the line number. Example: L4 Order desk
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. The table below describes the L1-L3 keys and the
soft keys used for SCA:
Steady green light: Active call. You are the owner of the
call.
Steady red light Active call. Somebody else in the
SCA group is the owner of the call.
Fast flashing green
light:
Incoming call. Anyone in the SCA
group can answer the call.
Slow flashing green
light
Parked call. You have parked the
call from your terminal
Slow flashing red
light
Parked call. Somebody else in the
SCA group has parked the call.
Traffic cases:
Answer an incoming
call on a SCA line
Press the SCA key that is flashing
(green fast flashing).

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Make an outgoing
call from a SCA line:
Press the SCA key, enter the digits
and press Dial
Park and retrieve the
call
The member that has the active call
presses . The SCA key
flashes slowly with green light.
Any member in the group can
retieve the call by pressing the SCA
key that is flashing slowly with red
light.
Conferencing A member in the group wants to
participate in an active call. The
member presses the SCA key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a line key or a
soft key
The label at an EDN softkey, begins with Lx where x is
the line number. Example: L4 Group1member
Make a call from a
EDN line:
Press the wanted EDN line or soft
key. Enter the number, press Dial.
Answer a call to an
EDN line:
Press the EDN key that is flashing.
Shared Call Appearance (SCA) Monitored Extension Number (MNS)
This feature is also called Busy Lamp Field (BLF).
One or several extensions can be monitored on softkeys
on your telephone.
When there is a call to a monitored extension, the
sofkey flashes in red. If the monitored extension has a
call, the sofkey change color to steady red.
A MNS sofkkey has the icon to the left of the label
or number
Answer a call to a
MNS key:
Touch the MNS softkey that
flashes.
Make a call to a
monitored extension:
Touch the MNS softkey.
Answer a call to a
monitored extension
(MNS key), while you
already have an
ongoig call
The MNS softkey flashes and a
short ring signal may be heard
Put the ongoing call (L1) on hold.
Press
Press the MNS key to answer the call
on L2
Call Park Pool
You can park a call and transfer the call to a specific
directory number (also called Call Park Pool) and any
extension can pick up the call. If the call is not picked up
within a few minutes, your extension will be recalled.

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
10
English
Transfer the call to
the call park pool:
You have an active call.
Press the key to put the
call on hold. Dial the number to the
call park pool. Note the number
(here called B-number) that shows
up on the display.
Press the key to transfer
the call.
Inform the person that shall take
the call that he/she shallpickup the
call on number (B-number).
Pick up a call that is
parked in the call
park pool
Dial the B-number that you
received from your collegue. When
you hear the busy tone press
CallPickUp to pick up the call
Intercom
The system adminstrator can initiate an intercom
connection on a softkey on your phone. When you
press the key, a call is set up towards a predefined party
and it is answered automatically.
Initiate an Intercom
call:
Press the Intercom softkey.
Answer an Intercom
call
The Intercom key is flashing, a ring
signal is heard and the call is
answered automatically.
You hear the other party in the
speaker, but the other party cannot
hear you and the mute key is lit.
You have to press the mute key
to let the other party
hear you.
Call Park Pool Voice Mail
Messages/Voice Mail
Call voice mail system
(e.g. record greeting
announcement):
Press the Services key. Select
VoiceMail
Listen to received
messages:
The message waiting lamp is slowly
blinking and an envelope is
displayed when there is a pending
message.
Press the key

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Settings in the Telephone
Shortcut Keys
Some shortcuts can be programmed by the user, while
others require administrator rights. The user shall
normally only program speed dial keys.
Do not program shortcut on softkeys 1-8, because these
keys may be overwritten by the system.
The figure below shows the key numbering which is
shown after pressing and then touch Softkeys:
The system administrator can program keys from key
number 9 and upwards with speed dial or monitoring
numbers. Check with the system administrator which
policy that is valid in the exchange in your company.
The shortcuts are shown as the softkeys on the sides of
the screen in idle mode.
Program a new
shortcut:
and then touch Softkeys
Touch the softkey to add. Available
softkeys are from key number 9 and
upwards
Set Type = Speeddial, enter the
label and the number
Edit a shortcut: and then touch Softkeys
Touch the softkey to edit
Delete shortcut: and then touch Softkeys
Touch the softkey to edit
Choose type None
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
...
Initiate a new
shortcut via the web
interface
Operation > Softkeys and XML
Available sofkeys are from key
number 9 and upwards
Set Type = Speeddial, enter the
label and the number
Edit shortcuts via the
web interface
Operation > Softkeys and XML
Edit the shortcut that you want to
change
Mute
Mute microphone
during call:
Press or softkey Mute
Silent ringing: Audio > Ring Tone >
Silent
Note: The ring signal is switched off permanently
Volume
Adjust the listening
volume of the:
- Handset
- Headset
- Ringer
- Hands-free
Press
Settings in the Telephone
Shortcut Keys(Continued)

Mitel 6739 Quick Reference Guide
MX-ONE – Mitel 6739
12
English
Display Language
Change display
language:
Language >
Screen Language
Dial *08*n# to inform the sytem
about the language
Press Dial
n = language number. Contact the
system administrator.
Change keypad
characters:
Language >
Input Language
Time and Date
Set time format: Set Time > Time
Format
Set date format: Set Time > Date
Format
Directories
Corporate Directory
The system administrator will most likely have set
CorpDir on a softkey.
Search for a
contact:
In Corporate directory, you get
prompted for “Name or Phone:” and
Organization. If you want to search
only by last name, enter e.g. the first
letter of the last name.
If you want to search only by first
name, enter a comma followed by
e.g. the first letter of the first name.
If you want to search by full name,
enter e.g. the first letter of the last
name and then the first letter of the
first name separated by a space.
Then press Enter. The search result
is shown in the form of a list of
names. You can scroll in the list to
the wanted contact.
CallfromCorporate
directory:
Scroll in the search result list to the
wanted contact and press it to call.
Local Directory
Enter the directory Press the Directory key
Exit the directory or
Call from Directory: In the directory, press the contact
softkey
Add a contact to the
Directory:
In the directory, press the +-sign
softkey and enter the data
Delete contact from
Directory:
In the directory, press the contact
softkey and then softkey Delete.
Edit contact In the directory, press the contact
softkey and then softkey Edit.
Directories
Corporate Directory

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MX-ONE – Mitel 6739
Mitel 6739 Quick Reference Guide
English
Web Interface
Using the Web Interface
Log On: Open a web browser on your PC and
enter the phone’s IP address in the
address field. Enter
userid: user
password: blank is the default
password
Find out the
phone’s IP address:
Status > Network
Enter the IP address into the address
field in the web browser in your PC

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MX-ONE – Mitel 6739
FCC Statement (U.S.A.)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
---------------------------------------------------------------------------
HAC (Hearing Aid Compatible)

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MX-ONE – Mitel 6739

Printed on chlorine free paper.
LZT 103 104 G6