Nortel RLC Instruction Manual

Reach Line Card
Installation and Administration Guide
Product release 1.6 Standard 4.0 June 2005
555-8421-210

Reach Line Card
Installation and Administration Guide
Product release: 1.6
Publication number: 555-8421-210
Document release: Standard 4.0
Date: June 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, Unified Networks, Meridian 1 PBX, Communication Server
1000 (CS 1000), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. CallParrot is a trademark of TelStrat
International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.

RLC Installation and Administration Guide v
Publication history
June 2005 This is the Standard 4.0 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.6.
January 2005 This is the Standard 3.1 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.5.
July 2004 This is the Standard 3.0 issue of the Reach Line Card
Installation and Administration Guide for Remote Gateway
9100 Series product release 1.5.
October 2001 This is the Standard 2.1 issue of the Reach Line Card
Installation and Administration Guide. This issue adds
support for Remote Gateway 911x series units and Digital
Telephone Internal IP Adapter (internal and external).
September 2001 This is the Standard 2.0 issue of the Reach Line Card
Installation and Administration Guide. This issue adds
support for Remote Gateway 911x series units and Digital
Telephone Internal IP Adapter (internal and external).
March 2000 This is the Standard 1.0 issue of the Reach Line Card
Installation and Administration Guide.

vi RLC Installation and Administration Guide
Publication history Standard 4.0

RLC Installation and Administration Guide vii
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1RLC description 1
Product introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Physical features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PBX hardware compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Communications system and software requirements . . . . . . . . . . . . . . . 5
LED indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
DSP application modules (NTDR73xx) . . . . . . . . . . . . . . . . . . . . . . . . 10
RLC cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote unit capacity on RLCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Meridian digital telephone compatibility. . . . . . . . . . . . . . . . . . . . . . . 16
Operational characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjustable QoS using QoS Transitioning Technology . . . . . . . . . . . . . 19
Port sharing options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multiple security levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Packet voice processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Trunk options for Reach Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dial-up trunking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bandwidth allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

viii RLC Installation and Administration Guide
Contents Standard 4.0
How the RLC works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
RLC processing modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9150 call scenario 1: host-controlled—internal corporate call . . . . . 30
9150 call scenario 2: host-controlled—external corporate call . . . . . 32
9150 call scenario 3: locally controlled—local call . . . . . . . . . . . . . . 34
911x call scenario 1: host-controlled—internal corporate call. . . . . . 36
911x call scenario 2: host-controlled—external corporate call . . . . . 38
911x call scenario 3: locally controlled—local call . . . . . . . . . . . . . . 40
Environmental requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
9150 units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Remote Gateway 911x series and
Digital Telephone IP Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Administration software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Administration PC connection options . . . . . . . . . . . . . . . . . . . . . . . . 45
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . 45
Command line interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
2Planning for RLC installation 47
Preinstallation preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Planning for your remote service needs. . . . . . . . . . . . . . . . . . . . . . . . 48
Installation planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deployment planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Taking inventory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System resources management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Host connection management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Online/offline schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Configurable security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Trunks and dialing plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Administering multiple nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 70
Planning for future growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Adding DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

RLC Installation and Administration Guide ix
June 2005 Contents
Deployment options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Port and station assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Implementing PSTN mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Implementing Voice over IP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Implementing QoS Transitioning Technology . . . . . . . . . . . . . . . . . . . 75
3Installing the RLC 77
General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Electrostatic discharge safety precautions. . . . . . . . . . . . . . . . . . . . . . 78
Required installation tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Required tools for hardware installation . . . . . . . . . . . . . . . . . . . . . . . 79
Required tools for software installation or upgrade . . . . . . . . . . . . . . 79
Unpacking and inspecting the equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Installing DSP application modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Determining how many DSP application modules to add . . . . . . . . . . 81
Handling DSP application modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing DSP application modules . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Identifying the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
RLC Multi-I/O cable–Basic (NTDR79xx) . . . . . . . . . . . . . . . . . . . . . . 84
RLC Multi-I/O cable–Enhanced (NTDR80xx). . . . . . . . . . . . . . . . . . . 85
Installing the Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Installing an RLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting the cables to an RLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Indications of proper installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Indications of proper cable connections . . . . . . . . . . . . . . . . . . . . . . . 89
Installing Configuration Manager software . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using the Configuration Wizard to perform initial configuration . . . . . . . . . 92
What you can configure with the Configuration Wizard . . . . . . . . . . . 92
Starting Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Establishing a serial connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Performing configuration with the Configuration Wizard. . . . . . . . . . 96
Testing the network connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Check host site connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

x RLC Installation and Administration Guide
Contents Standard 4.0
4Configuring the host PBX for the RLC 107
Configuring the host trunk for a Remote Gateway 9150 unit. . . . . . . . . . . . 108
ISDN PRI configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
ISDN BRI configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring an RLC slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Understanding port relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Functionality provided by the various port types . . . . . . . . . . . . . . . 110
Configuring remote and network ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Remote port configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Network port configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
PBX trunks and RLC network ports. . . . . . . . . . . . . . . . . . . . . . . . . . 117
How the remote and network ports work together. . . . . . . . . . . . . . . 119
CS 2100 configuration requirements . . . . . . . . . . . . . . . . . . . . . . . . . 119
5Using Configuration Manager 125
What is Configuration Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Starting and viewing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . 127
Configuration Manager description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Parts of the Configuration Manager screen . . . . . . . . . . . . . . . . . . . 129
Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
System tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Property sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Drop down boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Check boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Scroll boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Scroll bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Command buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Configuration files description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuration Manager: file operations diagram . . . . . . . . . . . . . . . 137
Types of files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Configuration Manager: file operations description. . . . . . . . . . . . . 140
Working with configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
When to use Configuration Manager file operations. . . . . . . . . . . . . 145
Creating a configuration file on the PC. . . . . . . . . . . . . . . . . . . . . . . 146
Opening a configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Uploading a configuration to a unit . . . . . . . . . . . . . . . . . . . . . . . . . 147
Downloading a configuration from a unit . . . . . . . . . . . . . . . . . . . . . 147
Selecting the device type for offline configuration . . . . . . . . . . . . . . . . . . . 148

RLC Installation and Administration Guide xi
June 2005 Contents
Logging on to a unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Default logon ID and password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Auto logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Logging on to a unit using the connection history. . . . . . . . . . . . . . . 150
Logging on to a unit using Telnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Logging on to a unit using the serial port . . . . . . . . . . . . . . . . . . . . . 156
Logging off of the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using the Remote Connection command . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Performing a system restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
When to perform a restart or shutdown . . . . . . . . . . . . . . . . . . . . . . . 161
Performing a system restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Performing a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Closing Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Uninstalling the Configuration Manager software . . . . . . . . . . . . . . . . . . . . 164
6Configuring the RLC 165
Using the XConnect command for PBX maintenance from a
remote site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Connecting to the host PBX’s SDI port from a remote site . . . . . . . . 166
RLC system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Voice Activity Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Jitter Buffer target depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Advanced configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
DN Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Configuring the RLC system information . . . . . . . . . . . . . . . . . . . . . 173
Understanding the IP interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Reach Line Card position in your IP network . . . . . . . . . . . . . . . . . . 179
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Configuring the IP addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Prioritizing voice traffic over shared networks . . . . . . . . . . . . . . . . . 185
RLC port configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Configuring an RLC port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Remote connection configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Modem options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
IP connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
PSTN configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Special configuration for Callback for PSTN . . . . . . . . . . . . . . . . . . 203
Minimum call duration timers and Idle timers . . . . . . . . . . . . . . . . . 203
Configuring remote connection settings . . . . . . . . . . . . . . . . . . . . . . 204

xii RLC Installation and Administration Guide
Contents Standard 4.0
Configuring QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
QoS transition recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
More information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
How the online/offline table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Online/offline configuration example . . . . . . . . . . . . . . . . . . . . . . . . 216
Online/Offline table overrides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Multiple offline periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
How the remote site goes online . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Online/Offline table configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Configuring an Online/Offline Table . . . . . . . . . . . . . . . . . . . . . . . . . 220
Caller ID configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Configuring Caller ID information . . . . . . . . . . . . . . . . . . . . . . . . . . 223
DSP configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Module identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Device configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Configuring DSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
7Administration 237
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Changing the Configuration Manager password . . . . . . . . . . . . . . . 238
Changing the RLC password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Storing backup configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Creating the backup file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Uploading a configuration file over the IP network . . . . . . . . . . . . . 244
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Changing the size of RLC logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Clearing logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

RLC Installation and Administration Guide xiii
June 2005 Contents
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Trunk Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Caller Info Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
VCT Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Hardware Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 268
Ethernet Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Device Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
PSTN Error Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Verifying the firmware and software version . . . . . . . . . . . . . . . . . . . . . . . . 287
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Verifying the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Determining the current firmware and software versions . . . . . . . . . 288
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 291
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 291
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Upgrading the RLC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 294
Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 298
8Troubleshooting 299
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 300
Reach Line Card LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
What to do if the LEDs do not display correctly . . . . . . . . . . . . . . . . 302
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
QoS testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Using Configuration Manager PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 314
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

xiv RLC Installation and Administration Guide
Contents Standard 4.0
PSTN connectivity testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Performing PSTN connectivity testing. . . . . . . . . . . . . . . . . . . . . . . . 321
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Responding to a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Inoperative hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
APlanning forms 327
Completing the RLC forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Connection Information—16 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Connection Information—32 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Online/Offline Table Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
System expansion worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
BSample configuration files 351
Example of a network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Sample configuration printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Configuration recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Network diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Voice port configuration on the Meridian 1 PBX. . . . . . . . . . . . . . . . . . . . . 354
Data port configuration for 9150 on the Meridian 1 PBX . . . . . . . . . . . . . . 356
Data port configuration for 911x on the Meridian 1 PBX . . . . . . . . . . . . . . 358
Voice port configuration on the CS 2100 PBX . . . . . . . . . . . . . . . . . . . . . . 360
Data port configuration for 9150 on the CS 2100 PBX . . . . . . . . . . . . . . . . 362
Data port configuration for 911x on the CS 2100 PBX . . . . . . . . . . . . . . . . 365
RLC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Remote Gateway 9150 unit configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Remote Gateway 911x series unit configuration . . . . . . . . . . . . . . . . . . . . . 374
CPin-out tables for RLC Multi-I/O cables 377
Reading the tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
RLC Multi-I/O cable–Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
RLC Multi-I/O cable–Enhanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

RLC Installation and Administration Guide xv
June 2005 Contents
Glossary 387
Fields index 417
Index 421

xvi RLC Installation and Administration Guide
Contents Standard 4.0

RLC Installation and Administration Guide xv
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii

xvi RLC Installation and Administration Guide
About this document Standard 4.0
About this guide
The Reach Line Card Installation and Administration Guide (NTP 555-8421-
210) is for telecom and data network managers and administrators who plan,
install, and manage corporate telecommunications and data networks. This
guide contains the following information:
a detailed description of the Reach Line Card (RLC)
procedures necessary to properly install, configure, and manage the RLC in
a host PBX
necessary configuration for the host PBX
troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
basic telecommunications terminology
basic networking terminology
PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the RLC as a part of your Nortel remote services network. Review
this guide before beginning RLC installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.

RLC Installation and Administration Guide xvii
June 2005 About this document
Product overview
Nortel is pleased to announce the Reach Line Card (RLC). The Reach Line Card
Installation and Administration Guide provides information on how to configure
and maintain your RLC.
A standard RLC works with multiple remote service options to provide
Meridian 1, Communication Server 1000 (CS 1000), or Communication Server
2100 (CS 2100) PBX functionality to telephones at one or more remote sites.
These sites can be any distance from the host PBX. The RLC is compatible with
Remote Gateway 911x series and 9150 units, and Digital Telephone IP Adapter
units.
Currently, only Meridian 1 and CS 1000 PBXs support Remote Gateway 911x
series and Digital Telephone IP Adapters. CS 2100 PBXs do not support Remote
Gateway 911x series or Digital Telephone IP Adapters at Remote Gateway 9100
Series product release 1.6.
An RLC does not require external components at the host PBX location. Simply
install the RLC in place of a standard Nortel Extended Digital Line Card
(XDLC) and configure it as if it served locally connected telephones. Channels
that you do not need for remote service telephones can connect to local
telephones. In this way, all channels of the RLC can provide service to your
corporate telecommunications network.
To identify and locate documentation for the other elements of your Meridian
network, refer to “Related information products” on page xxii.

xviii RLC Installation and Administration Guide
About this document Standard 4.0
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering the RLC:
Microsoft Windows
software installation
network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
basic administration of a Meridian 1, CS 1000, or CS 2100 PBX (telephone
set and XDLC configuration)
characteristics and principles of XDLC operation
PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
digital telephone set configuration
ISDN PRI configuration
trunk configuration
PBX configuration
PBX maintenance (SDI operation)
knowledge of RS-232 signaling