Nortel Meridian 1 Succession 1000 Operating and installation instructions

Meridian 1
Succession 1000
Succession 1000M
Succession 3.0 Software
Internet Terminals
Description
Document Number: 553-3001-368
Document Release: Standard 1.00
Date: October 2003
Year Publish FCC TM
Copyright © 2003 Nortel Networks
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits of a Class A digital device pursuant to Part 15 of the FCC rules and the radio
interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Title page

Page 3 of 184
Internet Terminals Description
4
Revision history
October 2003
Standard 1.00. This document is a new NTP for Succession 3.0 Software. It
was created to support a restructuring of the Documentation Library. This
document contains information previously contained in the following legacy
document, now retired: Internet Terminals Description (553-3001-217).

Page 4 of 184
553-3001-368 Standard 1.00 October 2003

Page 5 of 184
Internet Terminals Description
8
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . 9
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
i2002 Internet Telephone . . . . . . . . . . . . . . . . . . . . 15
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Supported features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power cycle description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Reinstalling an i2002 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing an i2002 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . 40

Page 6 of 184 Contents
553-3001-368 Standard 1.00 October 2003
Removing an i2002 Internet Telephone from service . . . . . . . . . . . . . 41
i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . 43
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Before you begin .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power cycle description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Reinstalling an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . 70
Replacing an i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . 71
Removing an i2004 Internet Telephone from service . . . . . . . . . . . . . 72
i2050 Software Phone . . . . . . . . . . . . . . . . . . . . . . 73
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Configuration utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Running the i2050 Software Phone for the first time . . . . . . . . . . . . . . 130
Changing the TN of an existing i2050 Software Phone . . . . . . . . . . . . 131

Contents Page 7 of 184
Internet Terminals Description
Removing an i2050 Software Phone from service . . . . . . . . . . . . . . . . 131
Configure programmable line
(DN)/feature key labels . . . . . . . . . . . . . . . . . . . . . . 133
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Language considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
802.1Q description . . . . . . . . . . . . . . . . . . . . . . . . . 139
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Protocol standard .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
i2002 and i2004 Internet Telephone support .. . . . . . . . . . . . . . . . . . . . 141
i2050 Software Phone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Three-port switch support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
VLAN IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . 145
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Special characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Corporate Directory views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Call Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Server memory usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Internet Telephone maintenance and diagnostics 153
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Page 8 of 184 Contents
553-3001-368 Standard 1.00 October 2003
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Maintenance and diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Lamp audit and keep-alive function . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Internet Telephone Virtual Office . . . . . . . . . . . . . 159
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Feature interactions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Emergency Services for Virtual Office . . . . . . . . . 173
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Feature interactions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Page 9 of 184
Internet Terminals Description
14
About this document
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described is supported in your area.
Subject
This document describes the i2002 and i2004 Internet Telephones and the
i2050 Software Phone. It also describes the Internet Telephone Virtual Office
and Emergency Services for Virtual Office features.
Note on legacy products and releases
This NTP contains information about systems, components, and features that
are compatible with Succession 3.0 Software and IP Line 3.1 Software. For
more information on legacy products and releases, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
Applicable systems
This document applies to the following systems:
• Meridian 1 Option 11C Chassis
• Meridian 1 Option 11C Cabinet
• Meridian 1 Option 51C
• Meridian 1 Option 61
• Meridian 1 Option 61C

Page 10 of 184 About this document
553-3001-368 Standard 1.00 October 2003
• Meridian 1 Option 61C CP PII
• Meridian 1 Option 81
• Meridian 1 Option 81C
• Meridian 1 Option 81C CP PII
• Succession 1000
• Succession 1000M Chassis
• Succession 1000M Cabinet
• Succession 1000M Half Group
• Succession 1000M Single Group
• Succession 1000M Multi Group
Note that memory upgrades may be required to run Succession 3.0 Software
on CP3 or CP4 systems (Options 51C, 61, 61C, 81, 81C).
System migration
When particular Meridian 1 systems are upgraded to run Succession 3.0
Software and configured to include a Succession Signaling Server, they
become Succession 1000M systems. Table 1 lists each Meridian 1 system
that supports an upgrade path to a Succession 1000M system.
Table 1
Meridian 1 systems to Succession 1000M systems (Part 1 of 2)
This Meridian 1 system...
Maps to this
Succession 1000M system
Meridian 1 Option 11C Chassis Succession 1000M Chassis
Meridian 1 Option 11C Cabinet Succession 1000M Cabinet
Meridian 1 Option 51C Succession 1000M Half Group
Meridian 1 Option 61 Succession 1000M Single Group
Meridian 1 Option 61C Succession 1000M Single Group
Meridian 1 Option 61C CP PII Succession 1000M Single Group

About this document Page 11 of 184
Internet Terminals Description
Note the following:
• When an Option 11C Mini system is upgraded to run Succession 3.0
Software, that system becomes a Meridian 1 Option 11C Chassis.
• When an Option 11C system is upgraded to run Succession 3.0 Software,
that system becomes a Meridian 1 Option 11C Cabinet.
For more information, see one or more of the following NTPs:
•Small System: Upgrade Procedures (553-3011-258)
•Large System: Upgrade Procedures (553-3021-258)
•Succession 1000 System: Upgrade Procedures (553-3031-258)
Intended audience
This document is intended for individuals responsible for maintaining
Internet Enabled systems.
Conventions
Terminology
In this document, the following systems are referred to generically as
“system”:
•Meridian1
Meridian 1 Option 81 Succession 1000M Multi Group
Meridian 1 Option 81C Succession 1000M Multi Group
Meridian 1 Option 81C CP PII Succession 1000M Multi Group
Table 1
Meridian 1 systems to Succession 1000M systems (Part 2 of 2)
This Meridian 1 system...
Maps to this
Succession 1000M system

Page 12 of 184 About this document
553-3001-368 Standard 1.00 October 2003
• Succession 1000
• Succession 1000M
The following systems are referred to generically as “Small System”:
• Succession 1000M Chassis
• Succession 1000M Cabinet
• Meridian 1 Option 11C Chassis
• Meridian 1 Option 11C Cabinet
The following systems are referred to generically as “Large System”:
• Meridian 1 Option 51C
• Meridian 1 Option 61
• Meridian 1 Option 61C
• Meridian 1 Option 61C CP PII
• Meridian 1 Option 81
• Meridian 1 Option 81C
• Meridian 1 Option 81C CP PII
• Succession 1000M Half Group
• Succession 1000M Single Group
• Succession 1000M Multi Group
The call processor in Succession 1000 and Succession 1000M systems is
referred to as the “Succession Call Server”.
Related information
This section lists information sources that relate to this document.
NTPs
The following NTPs are referenced in this document:
•i2002 Internet Telephone User Guide

About this document Page 13 of 184
Internet Terminals Description
•i2004 Internet Telephone User Guide
•i2050 Software Phone User Guide
•Data Networking for Voice over IP (553-3001-160)
•Branch Office (553-3001-214)
•Optivity Telephony Manager: Installation and Configuration
(553-3001-230)
•Software Input/Output: Administration (553-3001-311)
•IP Line: Description, Installation, and Operation (553-3001-365)
•Software Input/Output: Maintenance (553-3001-511)
•Large System: Planning and Engineering (553-3021-120)
•Succession 1000 System: Upgrade Procedures (553-3031-258)
Online
To access Nortel Networks documentation online, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
CD-ROM
To obtain Nortel Networks documentation on CD-ROM, contact your
Nortel Networks customer representative.

Page 14 of 184 About this document
553-3001-368 Standard 1.00 October 2003

Page 15 of 184
Internet Terminals Description
42
i2002 Internet Telephone
Contents
This section contains information on the following topics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Supported features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power cycle description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Reinstalling an i2002 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing an i2002 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing an i2002 Internet Telephone from service. . . . . . . . . . . . . . 41

Page 16 of 184 i2002 Internet Telephone
553-3001-368 Standard 1.00 October 2003
Introduction
This section explains how to install and maintain the i2002 Internet
Telephone. For information on using the i2002 Internet Telephone, see the
i2002 Internet Telephone User Guide.
This section contains the following procedures:
• Procedure 1, “Pre-installation checklist” on page 28.
• Procedure 2, “Installing an i2002 Internet Telephone for the first time”
on page 31.
• Procedure 3, “Installing an i2002 Internet Telephone for the first time
using DHCP” on page 36.
• Procedure 4, “Changing the TN of an existing i2002 Internet Telephone”
on page 39.
• Procedure 5, “Replacing an i2002 Internet Telephone” on page 40.
• Procedure 6, “Removing an i2002 Internet Telephone from service” on
page 41.
Description
The i2002 Internet Telephone brings voice and data to the desktop
environment. It connects directly to the LAN through the Ethernet
connection.
The i2002 Internet Telephone components are shown in Figure 1 on page 17.

i2002 Internet Telephone Page 17 of 184
Internet Terminals Description
Figure 1
i2002 Internet Telephone
LED
Handsfree Key Volume
Control Bar
Headset
Mute
LED
Directory
Quit
Inbox (Message)
Expand to PC
Services
Navigation Keys
Shift
Message Waiting Light/
Incoming Call Indicator
Soft Keys
(self-labeled)
Goodbye
Hold
Programmable Line (DN)/
Feature Keys (self-labeled)
Speaker
LED
552-ITG0010

Page 18 of 184 i2002 Internet Telephone
553-3001-368 Standard 1.00 October 2003
Table 2
i2002 Internet Telephone components and functions (Part 1 of 4)
Component Function
Speaker Press the Handsfree key to activate the
speaker.
Programmable Line DN/
Feature Keys
(self-labeled)
Four programmable line (DN)/feature keys
(self-labeled) are configured for various
features on the telephones. One must be the
prime DN key.
A steady LCD light beside a Line (DN) key
indicates the feature or line is active. A
flashing LCD indicates the line is on hold or
the feature is being programmed.
Message Waiting light/
Incoming Call Indicator
The Message Waiting light turns ON to
indicate that a message has been left for the
user. This light also flashes when the set
ringer is ON.
Soft keys (self-labeled) Soft keys (self-labeled) are located below the
display area. The LCD label above the key
changes, based on the active feature.
Note: A triangle before a key label indicates
that the key is active.
Navigation keys Use the Navigation keys to scroll through
menus and lists in the display area.
Inbox (Message) Press the Inbox (Message) key to access your
voice mailbox.
Shift The Shift key is a fixed key that is reserved for
future feature development.
Directory Press the Directory key to access Directory
services.

i2002 Internet Telephone Page 19 of 184
Internet Terminals Description
Services Press the Services key to access the following
items:
• Telephone Options (see Notes 1 and 2):
— Volume Adjustment
— Contrast Adjustment
— Language
— Date/Time Format
— Display diagnostics
— Local Dialpad Tone
— Ring type
— OnHook Default Path
— Change Feature key label
— Set Information
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local Mode
(if Branch Office is configured)
Quit Press the Quit key to end an active
application.
Pressing the Quit key does not affect the
status of the calls currently on your telephone.
Expand to PC The Expand to PC key is a fixed key that is
reserved for future development.
Goodbye Press the Goodbye key to terminate an active
call.
Table 2
i2002 Internet Telephone components and functions (Part 2 of 4)
Component Function

Page 20 of 184 i2002 Internet Telephone
553-3001-368 Standard 1.00 October 2003
Hold Press the Hold key to put an active call on
hold. Press the Line (DN) key beside the
flashing to return to the caller on hold.
Headset Press the Headset key to answer a call using
the headset or to switch a call from the
handset or Handsfree to the headset.
Mute Press the Mute key to listen to the receiving
party without transmitting.
Press the Mute key again to return to a two
way conversation.
The Mute key applies to Handsfree, Handset,
and Headset microphones.
The Mute LED flashes when the Mute option
is in use.
Volume control bar Use the Volume Control bar to adjust the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features.
Press the right side of the rocker bar to
increase volume, the left side to decrease
volume.
Table 2
i2002 Internet Telephone components and functions (Part 3 of 4)
Component Function