Nortel 1000E Guide

Nortel Networks Communication Server 1000
Nortel Networks Communication Server 1000 Release 4.0
Communication Server 1000E
Maintenance
Document Number: 553-3041-500
Document Release: Standard 1.00
Date: September 2004
Year Publish FCC TM
Copyright © 2004 Nortel Networks
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant.
SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Title page

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Communication Server 1000E Maintenance
4
Revision history
September 2004
Standard 1.00. This document is issued for Communication Server 1000
Release 4.0.

Page 4 of 162 Revision history
553-3041-500 Standard 1.00 September 2004

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Communication Server 1000E Maintenance
8
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . 9
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General precautions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Communicating with the system . . . . . . . . . . . . . . 13
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System terminal access for CS 1000E .. . . . . . . . . . . . . . . . . . . . . . . . . 14
System terminal access for MG 1000T . . . . . . . . . . . . . . . . . . . . . . . . . 16
Optivity Telephony Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Accessing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hardware maintenance tools . . . . . . . . . . . . . . . . . 27
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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553-3041-500 Standard 1.00 September 2004
Alarm/fan module features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Circuit card features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Signaling Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Line transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External power loss .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Software maintenance tools . . . . . . . . . . . . . . . . . 51
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Maintenance applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Diagnostic programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
OTM alarm management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Interactive diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Clearing faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Fault clearing process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Fault indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Clearing CS 1000E Core Call Server faults . . . . . . . . . . . . . . . . . . . . . 68
Clearing Signaling Server faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Clearing MG 1000E faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Clearing MG 1000T faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Monitoring 100BaseT link voice Quality of Service . . . . . . . . . . . . . . 99
Clearing trunk faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
MG 1000E and MG 1000E Expander card slot assignment . . . . . . . . . 106
MG 1000T and MG 1000T Expander card slot assignment . . . . . . . . . 110
Clearing Terminal Server faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Clearing IP Phone faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Contents Page 7 of 162
Communication Server 1000E Maintenance
Replacing equipment . . . . . . . . . . . . . . . . . . . . . . . 113
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Removing CS 1000E Core Call Server cover . . . . . . . . . . . . . . . . . . . . 114
Replacing the NT4N64 CP PII Call Processor card . . . . . . . . . . . . . . . 115
Replacing the NT4N48 System Utility card . . . . . . . . . . . . . . . . . . . . . 117
Replacing the NTDU67 Drive Carrier card . . . . . . . . . . . . . . . . . . . . . 119
Replacing the NTDU64 alarm/fan module . . . . . . . . . . . . . . . . . . . . . . 120
Replacing the NTDU65 power supply module . . . . . . . . . . . . . . . . . . . 121
Accessing Media Gateway internal components . . . . . . . . . . . . . . . . . 125
Replacing the NTAK02 SDI/DCH circuit card .. . . . . . . . . . . . . . . . . . 127
Replacing the NTAK79 or NTBK50 2.0 Mbit PRI card .. . . . . . . . . . . 128
Replacing the NTAK10 or NTRB21 circuit cards (DTI applications) . 131
Replacing equipment cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Replacing the NTDK20 SSC card .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Replacing the NTTK25 Software Daughterboards . . . . . . . . . . . . . . . . 134
Replacing IP daughterboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Media Card maintenance . . . . . . . . . . . . . . . . . . . . 139
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Faceplate maintenance display codes . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Replacing a Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Verify Media Card software and firmware . . . . . . . . . . . . . . . . . . . . . . 147
IP Line and IP Phone maintenance and
diagnostics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
IP line shell commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Technical Assistance service . . . . . . . . . . . . . . . . 151
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Nortel Networks Technical Assistance Centers . . . . . . . . . . . . . . . . . . 151
Services available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

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553-3041-500 Standard 1.00 September 2004
Requesting assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

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Communication Server 1000E Maintenance
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About this document
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described are supported in your area.
Subject
This document describes system maintenance for the CS 1000E system.
Note on legacy products and releases
This NTP contains information about systems, components, and features that
are compatible with Nortel Networks Communication Server 1000
Release 4.0 software. For more information on legacy products and releases,
click the Technical Documentation link under Support on the Nortel
Networks home page:
http://www.nortelnetworks.com/
Applicable systems
This document applies to the Communication Server 1000E (CS 1000E)
system.
Intended audience
This document is intended for individuals responsible for configuring,
maintaining, and troubleshooting CS 1000E systems.

Page 10 of 162 About this document
553-3041-500 Standard 1.00 September 2004
Conventions
In this document, the CS 1000E system is referred to generically as “system.”
Related information
This section lists information sources that relate to this document.
NTPs
The following NTPs are referenced in this document:
•Data Networking for Voice over IP (553-3001-160)
•Circuit Card: Description and Installation (553-3001-211)
•Software Input/Output: Administration (553-3001-311)
•Optivity Telephony Manager: System Administration (553-3001-330)
•Element Manager: System Administration (553-3001-332)
•IP Line: Description, Installation, and Operation (553-3001-365)
•Software Input/Output: System Messages (553-3001-411)
•Software Input/Output: Maintenance (553-3001-511)
•Communication Server 1000E: Installation and Configuration
(553-3041-210)
Online
To access Nortel Networks documentation online, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
CD-ROM
To obtain Nortel Networks documentation on CD-ROM, contact your
Nortel Networks customer representative.