Nortel MAS Quick start guide

Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131
.

Document status: Standard
Document version: 01.04
Document date: 27 July 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, Lotus Notes, BladeCenter, and BladeCenter T are trademarks of International Business Machines.
Microsoft and Windows are trademarks of Microsoft.
All other trademarks are the property of their respective owners.
Sourced in Canada.

3
Revision history
July 2007
Standard 01.04. This document is up-issued to support the IBM x3550
hardware platform for MAS.
May 2007
Standard 01.02. This document is up-issued to support multiapplication
MAS deployment.
January 2007
Standard 01.01. This document is issued to support Multimedia
Communication Server 5100 Release 4.0. This document contains
information previously contained in the legacy document, now retired: MAS
IM Chat Service Guide (NN10380-113).
May 2006
Standard 6.0. This document is up-issued for MCS 5100 Release 3.5. It
addresses CR Q01277506 and the MAS RoHS project.
March 2006
Standard 5.0. This document is up-issued for MCS 5100 Release 3.5. It
addresses CR Q01299780.
January 2006
Standard 4.0. This document is up-issued for MCS 5100 Release 3.5. It
addresses CR Q01276947.
November 2005
Standard 3.0. This document is up-issued for MCS 5100 Release 3.5.
November 2005
Standard 2.0. This document is up-issued for MCS 5100 Release 3.5.
October 2005
Standard 1.0. This document is up-issued for MCS 5100 Release 3.5.
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

4Revision history
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

5
Contents
New in this release 7
Features 7
Base OAMP supportability 7
BCT for MAS 7
MCP granular service packaging 8
IBM x3550 8
Other changes 8
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the phone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
IM Chat basics 11
Overview 11
Hardware platform and OS 11
Services and features 12
IM Chat features 12
MCS documentation 13
System scalability 13
OAMP 14
Installation and upgrades 15
Multiapplication MAS 15
General information relating to MAS software upgrades 15
Fault management 17
MAS fault management strategy 17
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

6Contents
Configuration management 19
Accounting 21
Performance management 23
Security and administration 25
Security strategy overview 25
Administration 25
Starting the Client Connection Manager 26
Use the Terminal Services Manager program group icons 26
Use the Terminal Services Manager to manually connect to the MAS 27
Start the MAS Console 27
Access the MAS Console help files 27
MAS subcomponents 28
Control the MAS subcomponents from the MAS Console 28
Refresh a subcomponent status on the MAS Console 29
System and platform management 30
Data backup and restore 30
Appendix A Message flows 41
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

7
New in this release
The following sections detail what is new in MAS IM Chat Fundamentals
(NN42020-130) for Release 4.0.
•"Features" (page 7)
•"Other changes" (page 8)
Features See the following sections for information about feature changes:
•"Base OAMP supportability" (page 7)
•"BCT for MAS" (page 7)
•"MCP granular service packaging" (page 8)
•"IBM x3550" (page 8)
The following sections summarize the impact of each feature.
Base OAMP supportability
This feature enhances the support and hardware configuration of the MCS
5100 product. The feature includes the following enhancements:
•shared network data
•consolidated configuration data
•consolidated software to reduce memory requirements
•ability to configure additional Accounting Managers (AM) and Fault and
Performance Managers (FPM)
BCT for MAS
This feature provides the evolution of the Media Application Server to the
IBM BladeCenter T chassis, which is NEBS-3-/ETSI-compliant. Network
Equipment Building System 3 (NEBS-3) compliant hardware adheres to
strict requirements for withstanding high temperatures, violent shaking,
lightning strikes, airborne contaminants, fires, and electrostatic discharge.
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

8New in this release
MCP granular service packaging
This feature provides the ability to control the operation of services on a
per-domain or per-user basis. Features which can be controlled include
Instant Messaging and Web Collaboration, where users or domains can
be restricted in their use of the service. The ability to send and receive
Instant Messages is controlled, as well as the ability of a user or a group
of users to transfer files, transfer a clipboard, push a URL to a user, or to
manipulate a whiteboard.
IBM x3550
The MAS platform is now supported on the IBM x3550 server. The IBM
x3550 is a direct replacement for the IBM x336 and comes with Windows
Server 2003 preloaded.
Other changes
This document was renamed and renumbered from MAS IM Chat Service
Guide (NN10380-113) to MAS IM Chat Fundamentals (NN42020-131).
The installation and upgrade procedures moved to MAS Installation and
Commissioning (NN42020-307).
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

9
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Multimedia
Communication System (MCS) 5100, go to www.nortel.com and navigate to
the Technical Documentation page for Multimedia Communication Server
(MCS) 5100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•arrange for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the telephone
number for your region:
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.

10 How to get help
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel Media Application Server
MAS IM Chat Fundamentals
NN42020-131 01.04 Standard
4.0 27 July 2007
Copyright © 2007, Nortel Networks
.